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Leading the Unleadable: How to Manage Mavericks, Cynics,
Divas, and Other Difficult People
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Paperback: 240 pages Publisher: AMACOM; First edition (November 29, 2016) Language: English ISBN-
10: 0814437605 ISBN-13: 978-0814437605 Product Dimensions: 6 x 0.6 x 9 inches Shipping Weight: 8.8
ounces (View shipping rates and policies)
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Book Description
Difficult employees are by far the worst part of a manager’s job. Control freaks. Narcissists.
Slackers. Cynics. Their outbursts, irrational demands, gripes, and countless other disruptions need
to be dealt with, and you are the unlucky one with that job description. But every manager has to
deal with these people. What separates the great managers is their ability to turn them into
productive team players.Leading the Unleadable turns this seemingly difficult chore into a
straight-forward process that gently, yet effectively, improves behaviors. And it begins with
understanding a core truth: most people actually want to contribute results, not cause headaches.
When the manager resets to that fundamental principle, the potential for change can reveal itself
in even the most hopeless situations. Written by an insider in the tech industry, where personality
issues routinely wreck projects, the book explains how to:• Master the necessary mindset• Explain
the problem calmly in a short feedback session• Get a commitment to change, then follow up•
Coach others to replicate the process• Develop the situational awareness required to spot future
trouble before it hits Are you a great manager? Of course you believe you are. So don’t just put up
with your difficult employees. Anyone can do that. Turn them into the tremendous team players
everyone wants them to be!

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