Phase1 - Request for TCOE Service

Request for Service
LAB TESTING / RESEARCH REQUEST
Technology Centre 1 of
Excellence
TMS Technology Centre of Excellence – LAB Testing / Research Request

TESTING DETAILS
1. TMS TCOE OFFICE USE:
TCOE Lab testing REF. Number:
TMS Member assisting with Testing:
SharePoint project name:
Test date:
Is Motivation attached? (Y/N)
2. REQUESTER DETAILS
TMS Member Rank, Init, Surname:
Section Name:
Email Address:
Contact Number:
TMS System Manager:
3. SELECT SERVICE REQUESTED FROM TCOE
Research:
Advisory Role:
LAB Testing:
POC process activated within Tender:
4th Line Fault Analysis:
Release Testing:
Other Service:
Registration Date:
Feedback Date:
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TMS Technology Centre of Excellence – LAB Testing / Research Request

REQUEST FOR SERVICE -Details
4. INDICATE THE SCOPE OF WORK REQUIRED
Please indicate the detail of your request
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5. HOW WILL THIS ADDRESS YOUR BUSINESS NEEDS
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TMS Technology Centre of Excellence – LAB Testing / Research Request

Research / Testing Assistance
6. What do you want TCOE to cover in this request?
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7. Resources for LAB testing:
Suppliers
Own Environment
Other (Details):
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TMS Technology Centre of Excellence – LAB Testing / Research Request

Test Plan Specification
8. Provide the following documentation
LAB Test plan
[Example Test plan] attached to this Document
Full Scope of the request
9. Infrastructure Requirements
(Note – Please include relevant architectural designs if available)
9.1 Hardware Server Amount
Workstation
Amount
9.2 Network Access required
9.3 Software needed: Mainframe
Browsers: IE 11 Firefox Edge Chrome
Other:
10. SITA Assistance
Do you need a SITA Technician’s assistance during setup and testing? (Y/N)
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TMS Technology Centre of Excellence – LAB Testing / Research Request

Research / Testing Deliverables
11. Deliverables required:
Research Report
Testing Outcome Report
12. Disclaimer-Deliverables
According to scope set by requester
TCOE will deliver findings in report to assist the requester to make
recommendations to TMS management
Results and /or research report will be published to electronic format on
SharePoint
Work will commence with approval as per signatures
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TMS Technology Centre of Excellence – LAB Testing / Research Request

Signatures
TMS Business Environment
TMS System Manager (Col)
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Date:
Section Head (Brig)
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Date:
TMS TCOE Environment
TCOE Coordinator
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Date:
TCOE Sub Section Head
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Date:
TCOE Section Head
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Date:
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TMS Technology Centre of Excellence – LAB Testing / Research Request

[Example] Test plan
Test Group
Please indicate members that form part of the test group
Initials Surname Contact No
Installation Process
1. Installation of system / software was successful? (Y/N)
2. Was any extra libraries or codecs needed for installation of
the tested software? (Y/N)
3. Were any extra drivers needed for loading of system /
software? (Y/N)
4. Was Administrator rights required to install software? (Y/N)
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TMS Technology Centre of Excellence – LAB Testing / Research Request

Specify extra drivers, libraries or Codecs:
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Comments:
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Execution Process
5. If the system is browser based please provide link:
6. Executing or opening the system was successful? (Y/N)
7. Response speed to open system (Expectable)? (Y/N)
8. Any errors or prompts during execution process? (Y/N)
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If Errors and/or Prompts please note them:
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Security
9. Did the system prompt a login screen? (Y/N)
10. Was the user login successful? (Y/N)
Interface evaluation
11. Does the system / software interface display
correctly? (Y/N)
12. Does the system require a set display resolution? (Y/N)
Please specify resolution if needed
13. Are there any missing elements on system interface? (Y/N)
Specify if any elements are missing?
x
Functional evaluation
14. All buttons and functions are responding (Y/N)
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TMS Technology Centre of Excellence – LAB Testing / Research Request

15. A complete system transaction was done and healed no
errors (Y/N)
If errors were encountered please specify:
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16. Report printing was successful (Y/N)
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17. Printing reports, the printer need to have specific
settings (Y/N)
Please specify if printer need additional settings:
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TMS Technology Centre of Excellence – LAB Testing / Research Request

Additional Peripherals
18. The system or software need additional software / hardware
to function. (Y/N)
19. Is the additional software proprietary software or
opensource? (Y/N)
Please Specify additional Software:
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Please Specify additional Hardware:
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20. Was the additional software and hardware used during the
testing of the system / software? (Y/N)
21. Did the additional peripherals function normal? (Y/N)
22. Were drivers for hardware loaded successfully? (Y/N)
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Additional Comments
Point Comment
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Point
Comment
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Point
Comment
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