HEARTBEAT October 2020

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

<strong>October</strong> <strong>2020</strong><br />

Sandwell and West Birmingham<br />

NHS Trust<br />

The pulse of community health, Leasowes, Rowley Regis, City Hospital, Sandwell General and the Midland Metropolitan University Hospital<br />

Issue 134<br />

Inclusion Day brings equality and<br />

diversity to the forefront Page 3<br />

Richard Samuda, Trust Chairman, Frieza Mahmood, Joint Acting Director of People and OD, Donna Mighty, Chair BME Staff<br />

Network and Andrew Mould, Chair Disability and Long Term Conditions Staff Network were panelists for our first Inclusion<br />

Day which saw them answer questions from colleagues across our organisation.<br />

R&D push forward with<br />

exciting trials in the<br />

battle against COVID-19<br />

Page 5<br />

weAssure you<br />

are ready for an<br />

inspection<br />

Page 9<br />

Dr Sarb Clare<br />

honoured with<br />

an MBE<br />

Page 11<br />

Gimme! Gimme! Gimme!<br />

The flu jab<br />

Pages 16 & 17

Welcome to your <strong>October</strong><br />

edition of Heartbeat.<br />

This month we have lots of<br />

exciting news to share with<br />

you. Take a peek inside to find<br />

out all about our ABBA inspired<br />

flu campaign, and we look at<br />

Speak Up Month <strong>2020</strong>.<br />

Enjoy <br />

Contact us<br />

Communications Team<br />

Ext 5303<br />

swbh.comms@nhs.net<br />

Communications Department<br />

Ground Floor, Trinity House<br />

Sandwell Hospital<br />

Published by<br />

Communications Team<br />

Sandwell and West Birmingham<br />

Hospitals NHS Trust<br />

Designed by<br />

Medical Illustration,<br />

Graphics Team<br />

Sandwell and West Birmingham<br />

Hospitals NHS Trust<br />

Submit an idea<br />

If you’d like to submit an idea<br />

for an article, contact the<br />

communications team<br />

Ext 5303<br />

swbh.comms@nhs.net<br />

HELLO<br />

Stay updated<br />

We send out a Communications<br />

Bulletin via email every day and you<br />

can now read Heartbeat articles<br />

throughout the month on Connect.<br />

Don't forget you can follow us on:<br />


Celebrating our differences and diversity<br />

It has been great to see the promotion<br />

across the Trust for Black History Month<br />

and I enjoyed taking part in our virtual<br />

Inclusion Day on 19 <strong>October</strong>. I was struck<br />

by the number of people who took part<br />

as well as the range of views and ideas<br />

that came forwards. The diversity of our<br />

organisation is a fantastic feature that we<br />

must celebrate and ensure that we continue<br />

to evolve. I heard people talk passionately<br />

about the need to create a more inclusive<br />

organisation, both for our staff and<br />

volunteers as well as for our patients.<br />

Our November Trust Board meeting will<br />

be discussing this really important matter<br />

and we will look to have assurance over<br />

proactive plans going forwards. The<br />

disproportionate impact of COVID-19 on<br />

people from different backgrounds makes<br />

this even more of a priority at this time.<br />

If you weren’t able to take part in the day<br />

I would urge you to look at the films that<br />

were made of the main speaker sessions.<br />

The guest speakers had inspiring and<br />

challenging stories to tell that can both<br />

deepen our own understanding and provide<br />

guidance on what we can put in place to<br />

change our Trust for the better.<br />

I also want to pay tribute to our staff<br />

network chairs and vice-chairs who are<br />

working hard to hear views from across the<br />

organisation and take ideas forwards. Lots<br />

of people are part of our staff networks for<br />

disability, BAME and LGBTQ+ and there is<br />

always more opportunity for others to get<br />

involved. All the details are available on our<br />

intranet site, Connect, so do make contact<br />

and see how you can join the growing<br />

group of colleagues sharing ideas and<br />

challenging the Trust to make a difference.<br />

It is clear that there is much we have done<br />

and are doing to further develop inclusion<br />

and celebrate diversity. Feedback also<br />

highlights areas where our efforts have<br />

been less joined up than they should have<br />

been and not embedded in all parts of our<br />

organisation.<br />

I recognise that speaking up about<br />

occasions where you have experienced or<br />

observed prejudice can be uncomfortable<br />

but I want to encourage you to do so. Our<br />

Non-Executive Director lead for speaking<br />

up, Lesley Writtle, is looking with colleagues<br />

at the speak up culture we have here and<br />

seeing how we can continue to enhance<br />

both the opportunities to speak up as well<br />

as the ease of speaking up, and ensuring<br />

that action is taken as a result.<br />

Through speaking up and listening up, as<br />

referenced in this month’s QIHD shared<br />

learning topic, with a positive, pro-active<br />

response to those who have raised concerns<br />

we can create a safer and healthier place to<br />

work.<br />

Richard Samuda, Trust Chairman<br />

Chairman, Richard Samuda

Inclusion Day gives colleagues<br />

opportunity to speak and be heard<br />

Monday 19 <strong>October</strong> saw us hold our<br />

first Inclusion Day – a virtual event that<br />

included a Q&A panel and a series of<br />

talks.<br />

Kicking off the event was an ‘Ask the Panel<br />

Event’ chaired by Nick Bellis, HR Business<br />

Partner and Equality, Diversity and Inclusion<br />

Lead. The panel consisted of:<br />

• Richard Samuda, Trust Chairman<br />

• Frieza Mahmood, Joint Acting<br />

Director of People and OD<br />

• Donna Mighty, Chair BME Staff<br />

Network<br />

• Andrew Mould, Chair Disability and<br />

Long Term Conditions Staff Network.<br />

The event was also a chance for colleagues<br />

to hear from external speakers around the<br />

topics of disability, trans awareness and<br />

inclusion.<br />

Speakers on the day included:<br />

• Dean Eales from AccessAble who<br />

develop detailed access guides to places<br />

for those with mobility needs. The Trust<br />

has partnered with them to provide access<br />

guides to our sites, departments and wards<br />

so that patients, visitors and staff can check<br />

out accessibility before arriving. The aim<br />

of the project is to help alleviate anxiety<br />

when visiting the hospital, as a patient<br />

you are likely to be anxious about your<br />

appointment, but imagine also worrying<br />

about whether the service you need is<br />

accessible or not. Find out more<br />

www.AccessAble.co.uk<br />

• Nesta Williams, a leading consultant<br />

in equality and engagement. Nesta’s<br />

work supports organisations such as<br />

Health Education England, Royal College<br />

of Nursing, and NHS England and NHS<br />

Improvement. Through her commitment<br />

to equality and inclusivity, Nesta developed<br />

the HEARTS© to Hearts leadership<br />

model - 6 steps to sustainable leadership,<br />

organisational transformation, employee<br />

engagement, equality, diversity, civility and<br />

inclusion and is a member of the working<br />

group, Coalition for Action on Racial Equity<br />

& Justice (CAREJ).<br />

• Katie Neeves, who shared her own<br />

journey on being transgender. Katie formed<br />

Cool2BTrans to support and inspire other<br />

trans people and also to educate the<br />

general public on trans issues. She helps<br />

organisations with diversity and inclusion<br />

by providing trans awareness training in an<br />

entertaining way by using her infectious<br />

sense of humour. Find out more https://<br />

cool2btrans.co.uk/katies-blog/<br />

Heartbeat caught with Nick Bellis, who<br />

told us: “It was fantastic that we were<br />

COVID-19<br />

able to bring a wide variety of people<br />

together who were able to share their<br />

experiences.<br />

“The feedback from colleagues and the<br />

questions they raised will really help<br />

inform our work and potentially revise<br />

our equality, diversity and inclusion<br />

plans going forward. There was a clear<br />

message that colleagues want to be<br />

able to speak and be heard and for<br />

any actions to be shared more widely.<br />

There is also certainly a need to resource<br />

the work we are doing with equality,<br />

diversity and inclusion, therefore a paper<br />

will go to December’s Board looking at<br />

how we achieve that given the number<br />

of actions we need to deliver.<br />

“We have a big equality, diversity and<br />

inclusion agenda over the coming year<br />

as we continue to strive to be a more<br />

inclusive health provider and employer.<br />

The plan is to run a quarterly event and<br />

would welcome ideas of the issues to<br />

cover in future events.”<br />

For further information or to give<br />

your ideas email estelle.hickman@<br />

nhs.net.<br />

Engagement score goes up in latest<br />

weConnect survey<br />

connec<br />

“There are however some concerning<br />

comments and some frustrations that<br />

colleagues have expressed. As you know,<br />

responses to the survey are anonymous<br />

and therefore we can’t track comments to<br />

certain departments or directorates, but we<br />

can see what we can do as a Trust about<br />

things that don’t seem right.<br />

Understanding how teams and<br />

individuals feel about their role and<br />

their work within our Trust is vital<br />

and we have recently received the<br />

results from the latest quarterly<br />

weConnect survey that asked<br />

one quarter of our organisation a<br />

number of questions relating to<br />

morale, influence and advocacy.<br />

The good news is our overall<br />

engagement score has gone up slightly<br />

to 3.96 (out of 5) and we aspire to<br />

reach a sore of 4.0 so we are very close<br />

to achieving that goal. The directorates<br />

included in this quarterly survey were<br />

admitted care, nursing services, imaging,<br />

community medicine, system transformation,<br />

paediatrics and ophthalmology.<br />

Acting Chief Executive, David Carruthers<br />

said: “Thank you to everyone who completed<br />

the survey. It is clear that many of you feel<br />

very positively about your role and how<br />

the Trust has supported you during the<br />

pandemic. People have reported positively<br />

about the quality of care that is available here<br />

and whether you would recommend this<br />

organisation to family and friends.<br />

“Some comments reflected a lack of<br />

equal opportunity for colleagues from all<br />

backgrounds which is something I am keen<br />

to see addressed. The Inclusion Day in<br />

<strong>October</strong> was a good way for people to raise<br />

issues and ideas. It was also a good way<br />

to learn about the experiences of people<br />

from different backgrounds, whose stories<br />

were powerful and thought-provoking. Do<br />

get in touch with our staff network chairs,<br />

with Frieza Mahmood, Nick Bellis or Estelle<br />

Hickman if you want to get involved.”<br />

You can read the weConnect survey<br />

report on Connect.<br />


A labour of love<br />

COVID-19<br />

With so much going on in the world,<br />

it’s easy to overlook the positives.<br />

We’ve all become used to dealing<br />

with multiple tasks at once as we<br />

juggle everything <strong>2020</strong> has had<br />

to throw at us. One person that<br />

knows what it can be like balancing<br />

priorities is our very own Infection<br />

Prevention and Control Nurse<br />

Advisor, Gemma Charles.<br />

At the start of <strong>2020</strong>, Gemma found<br />

out that she was going to take on a<br />

whole new chapter in her life as a new<br />

mum. As the Coronavirus pandemic<br />

began to unfold, she saw first hand the<br />

nervousness of expectant mums who<br />

were unsure of what pregnancy would<br />

be like during a pandemic. She told us:<br />

“My experience as an inpatient has been<br />

extremely positive. I began this journey<br />

in antenatal at the start of <strong>2020</strong> and,<br />

nine months later, I have given birth<br />

Baby Dawson with mum, Gemma Charles<br />

to my daughter, Dawson, on the serenity<br />

suite at City Hospital. Every member of staff<br />

I encountered was a credit to the Trust. I<br />

can’t speak highly enough of my experience,<br />

especially in the situation we find ourselves in<br />

at the moment.”<br />

After giving birth, Gemma had to return to<br />

the hospital. She recalled: “My encounters<br />

with colleagues extended beyond the birth of<br />

Dawson. I had to visit accident and emergency<br />

as she became unwell after returning<br />

home. She was transferred to Lyndon 1<br />

at Sandwell where all of the staff were<br />

fantastic - they couldn’t have done enough<br />

for us. She was an inpatient for two nights<br />

there. When we returned home, we had<br />

visitors from midwives and health visitors<br />

who were incredibly helpful.”<br />

Gemma added: “I have worked for the<br />

Trust for ten years and I was a student here<br />

before that for three years. I can honestly<br />

say the care we have received on every<br />

step of this journey has been outstanding.<br />

It made me feel very proud to work for<br />

the organisation. In a time where a lot is<br />

uncertain, I felt very safe and secure in the<br />

hands of colleagues and within the Trust.<br />

Thank you to everyone that has helped me<br />

along the way.”<br />

Helen Hurst, Director of Midwifery<br />

commented: “We are delighted that<br />

Gemma has shared her positive experience<br />

with us. We strive to deliver woman, baby<br />

and family centred care of the highest<br />

quality. We value feedback from our ladies<br />

and families as they are integral to shaping<br />

our service.”<br />

Book of memories comes together<br />

As we move through the second<br />

wave of COVID-19, colleagues<br />

have been sharing their stories<br />

and memories of the first wave,<br />

when we braced ourselves for the<br />

unknown and turned to each other<br />

for support.<br />

The stories are now being pulled<br />

together into a book of our memories<br />

and colleagues can share their stories for<br />

inclusion in the book. You do not have<br />

to be a writer - the comms team will<br />

work with you to produce your editorial.<br />

All you need to do is tell us you are<br />

interested in being part of the project.<br />

If you know of a colleague who would<br />

be keen to take part, you can nominate<br />

them and, we’ll do the rest. We plan<br />

for the book to be a lasting reminder of<br />

the year and a valued piece of our Trust<br />

history.<br />

To give you a flavour of the content,<br />

here we read a snippet of Clinical<br />

Endoscopist Warren Chapman’s story as<br />

he recalls how he was torn when his son<br />

who had returned from a teaching role<br />

in Beijing started talking about returning<br />

to China.<br />

He explained: “When I first became aware<br />

of COVID 19, last December I had a sense of<br />

relief; my son had been working as a teacher<br />

in Beijing but had recently come back to the<br />

UK. However, as we went into February, he<br />

started talking about returning to China. I<br />

was naturally worried, but then as COVID-19<br />

seemed to be heading this way anyway, I<br />

encouraged him to return, which he did<br />

in early March. I think he made the right<br />

choice!”<br />

Then after volunteering to move into critical<br />

care, Warren found a sense of camaraderie<br />

with his new work colleagues, as he explains:<br />

“I was impressed with the autonomy and skills<br />

of my ITU nursing colleagues and, I enjoyed<br />

finding out more about their roles. It was also<br />

good to talk with the other staff that had<br />

been redeployed and find out about their<br />

usual jobs. Of course, as I’ve worked in the<br />

Trust over so many years, I saw a lot of people<br />

I knew already and, it was good to renew old<br />

friendships.”<br />

You’ll be able to read Warren’s full story next<br />

year on publication of the book, and if you’d<br />

like to join him in print as a lasting reminder<br />

of how we worked during the pandemic<br />

please contact Vanya Rogers, Head of External<br />

Communications, by email at<br />

vanya.rogers@nhs.net.<br />

Warren Chapman - Clinical Endoscopist<br />


Trust leads the way with vital<br />

COVID-19 research<br />

David Carruthers, Acting Chief Executive joins SIREN<br />

By Gina Dutton, Head of Research and<br />

Development<br />

Our organisation continues to open<br />

new urgent public health studies and<br />

we now have projects recruiting in all<br />

main areas of the Trust, from primary<br />

care through to critical care. We<br />

have different types of studies from<br />

observational data, through point of<br />

care testing to complex treatment trials.<br />

PRINCIPLE is recruiting patients in primary<br />

care, this includes staff members who fall<br />

ill with suspected COVID and meet the<br />

eligibility criteria which are anyone over<br />

65 or over 50 with an underlying health<br />

condition. The study is currently evaluating<br />

usual care vs two different antibiotics, so<br />

if you take part you may be asked to take<br />

azithromycin or doxycycline or continue<br />

with usual care. You can sign up via your<br />

GP if you are a patient of Your Health<br />

Partnership or via the website if you are not<br />

www.principletrial.org/participants/how-tojoin-the-trial<br />

Within the hospitals we have a number<br />

of studies. REMAP-CAP, predominantly<br />

from ITU and RECOVERY, wards and ITU,<br />

are examples of complex platform studies<br />

which can be quickly adapted to respond to<br />

results. RECOVERY has now recruited more<br />

13,000 patients nationally and is publishing<br />

results and changing current practice, with<br />

the introduction of dexamethasone into<br />

standard of care. Our Trust is making a<br />

substantial contribution to this research. For<br />

example, we have recruited more patients<br />

into REMAP-CAP than any other trust in the<br />

West Midlands and the second highest in<br />

the country. This study, led in the Trust by Dr<br />

Jonathan Hulme, is particularly complex and<br />

involves multiple teams, which makes this<br />

recruitment rate a particular achievement.<br />

The SIREN study has now recruited 246<br />

staff members in the Trust, but we are still<br />

recruiting new participants. Can you help us<br />

get to 500? To participate you need to be<br />

based in an area where there are patients, you<br />



SIREN<br />


(GP, OPD &ED)<br />


ATOMIC 2<br />

FALCON<br />

Current COVID portfolio<br />


COVID-19<br />


PACE<br />


Our current COVID-19 portfolio of research<br />

do not need to be in a care role, and<br />

be willing to have a regular swab and<br />

antibody test. You do get the results of<br />

your test.<br />

The overall aim of this study is to<br />

determine if previous COVID-19<br />

infection in healthcare workers confers<br />

future immunity from having the<br />

infection again. If you are interested<br />

in taking part place register on the<br />

R&D Connect page. We are aware<br />

that there are lots of colleagues who<br />

do not have easy access to Connect,<br />

so you can print the poster and form<br />

and pass to colleagues to who can’t<br />

respond electronically. Email swbh.<br />

randd.staffresearch@nhs.net for posters,<br />

printable forms and more information.<br />

At present the Trust is not recruiting<br />

patients to any vaccine studies. This<br />

is because, with the exception of the<br />

very early testing phases, these studies<br />

tend to run out of community spaces.<br />

The West Midlands Clinical Research<br />

Network is taking a regional approach<br />

and vaccine studies are opening at<br />

Birmingham Airport, Wolverhampton<br />

and Midlands Partnership Trust. If you<br />

would like to take part in a vaccine study<br />

you can register your interest at https://<br />

www.nhs.uk/conditions/coronaviruscovid-19/research/coronavirus-vaccineresearch/<br />


TACTIC-R<br />

ILIAD-7<br />


UKOSS<br />


GenoMICC<br />

Neonatal Complications of Coronavirus Disease<br />

(COVID-19) Study<br />

BATS<br />

Staff as participants<br />

Treatment trial<br />

No consent-data only<br />

Observational/sampling study<br />



Face visor<br />

Disposable<br />

gloves<br />

FFP3<br />

Long<br />

sleeved<br />

gown<br />

Scrubs<br />

Fluid<br />

resistant<br />

surgical<br />

face mask<br />

Disposable<br />

apron<br />

Face<br />

visor<br />

Disposable<br />

gloves<br />

This does not mean that in COVID ward areas this protection<br />

must be worn all the time or by all entrants<br />

Face visor<br />

Disposable<br />

gloves<br />

FFP3<br />

Long<br />

sleeved<br />

gown<br />


COVID-19 classification changes:<br />

Farewell to Lilac<br />

COVID-19<br />

Please note: If you require new IPC classification posters for your area they can be<br />

collected from Medical Illustration at City or the Communications Office, Trinity House,<br />

Ground Floor, Corridor A at Sandwell.<br />

In response to the changing environment and as we experience<br />

a significant upswing in numbers of COVID-19 positive patients<br />

needing our care, we have made the decision to close our Lilac<br />

stream and revert to Green, Amber and Red wards to ensure we<br />

can provide safe care for every patient, bringing us fully into line<br />

with general NHS classifications.<br />

Green Areas: These are<br />

areas of low risk where<br />

patients have been<br />

self-isolating prior to<br />

attending or may have<br />

had a negative COVID-19<br />

swab result.<br />

Please ensure you wear<br />

the correct PPE in this area.<br />

Fluid<br />

resistant<br />

surgical<br />

face mask<br />

Disposable<br />

apron<br />

GREEN<br />

AREA<br />

Handwashing<br />

Social distancing<br />

Sandwell and<br />

West Birmingham<br />

Disposable<br />

gloves<br />

NHS Trust<br />

This reflects the fact that we are seeing a<br />

high number of asymptomatic COVID-19<br />

positive patients in Amber areas and will<br />

help improve safety with improved flow<br />

from our busy ED and AMU departments.<br />

All Lilac wards have now become Amber,<br />

with all Lilac COVID positive patients<br />

moving into Red streams. Every patient left<br />

in our Amber wards will be risk assessed<br />

and where there is a suspicion of COVID<br />

being present they will be nursed in an<br />

appropriate environment while rapid testing<br />

swab results are awaited.<br />

What the closure of Lilac wards means<br />

for you is that it is essential you follow<br />

infection prevention and control policy and<br />

procedures strictly to the letter, ensuring<br />

at all times you adhere to the correct PPE<br />

for the area you are in. Enhanced PPE is<br />

available for any colleague whose risk<br />

assessment requires it. To remind you<br />

of your obligations see the guidance on<br />

Connect.<br />

David Carruthers, Acting Chief Executive<br />

told Heartbeat: “To ensure that all<br />

colleagues understand and are applying<br />

the policy correctly, we will be auditing<br />


Amber Areas: Formerly<br />

our blue wards, as you<br />

can see by the poster<br />

below nothing has<br />

changed in terms of PPE<br />

or swabbing for these<br />

areas. It just unifies our<br />

classifications with those<br />

nationally.<br />

Sandwell and<br />

West Birmingham<br />

NHS Trust<br />



AREA<br />

Please ensure you wear<br />

the correct PPE in this area.<br />

Fluid<br />

resistant<br />

surgical<br />

face mask<br />

Disposable<br />

apron<br />

Disposable<br />

gloves<br />

Red Areas: These remain<br />

and represent high risk<br />

areas where patients<br />

with confirmed cases<br />

of COVID-19 are being<br />

treated or, alternatively,<br />

where aerosol generating<br />

procedures are being<br />

undertaken.<br />

Sandwell and<br />

West Birmingham<br />

HIGH<br />



NHS Trust<br />

Please ensure you wear the correct PPE in<br />

this area. Within red areas different staff<br />

will wear different PPE at different times<br />

with different patients.<br />

Aerosol<br />

Generating<br />

Procedure (AGP)<br />

COVID-19 suspected<br />

or confirmed or not<br />

been screened<br />

for symptoms<br />

Close care of +COVID-19<br />

patients where rapid<br />

deterioration<br />

is likely<br />

Hand washing Hand washing Hand washing<br />

compliance through the use of spot checks,<br />

as we are taking an extremely firm line<br />

on the appropriate use of PPE within our<br />

buildings, social distancing whilst at work<br />

and regular handwashing.<br />

“We expect all colleagues to comply with<br />

our PPE policies, that includes wearing<br />

masks in all Trust buildings and being<br />

socially distanced from one another. There<br />

is no such thing as a “work bubble”. Any<br />

repeated breach of our PPE guidelines will<br />

result in disciplinary action. We are sorry to<br />

have to take such a strong line on this but<br />

we owe it to each other and to our patients<br />

to do the right thing to protect each other<br />

and ourselves.”<br />

To provide added assurance around our<br />

Lilac/Amber ward changes, all inpatients<br />

(with exceptions including children under<br />

the age of 12, patients with dementia or<br />

anyone with a medical or psychological<br />

reason who is unable to) will be asked to<br />

wear a fluid resistant surgical face mask<br />

while they are out of bed for any reason,<br />

including sitting in a chair at their own<br />

bedside. Ward colleagues are encouraged<br />

to promote patient hand hygiene as well.<br />

“The reason for this is because of the<br />

rising number of asymptomatic patients<br />

that we are finding through our screening<br />

procedure,” added David. “We simply must<br />

make every effort to provide as safe an<br />

environment as we can within our Trust.<br />

We will provide masks for patients which<br />

will be distributed to them along with an<br />

information leaflet on their admission to the<br />

ward.”<br />

A flow diagram for the escalation process is<br />

available on Connect.<br />

David continued: “Due to the high and<br />

increasing rate of community infection,<br />

we must do all we can to reduce infection<br />

transmission and infection in staff. We are<br />

therefore asking colleagues in non-clinical<br />

areas within our Trust – such as offices like<br />

those at Trust HQ and Trinity House, as<br />

well as other ‘separate’ areas off the main<br />

hospital blocks - to wear a mask at all times<br />

(where there is more than one person in a<br />

room). This is irrespective of and in addition<br />

to social distancing measures currently in<br />

place. Guidance has been produced in the<br />

form of a Q&A sheet which is available on<br />

Connect."<br />

How to wear your mask<br />

We have all seen people wear masks in<br />

an incorrect manner – sometimes even<br />

in truly bizarre ways. It is inevitable with<br />

the changes above that patients will need<br />

reminding of this, as well as colleagues.<br />

The instruction here is simple – your mask<br />

should cover your mouth and your nose.<br />

See our ‘dos and don’ts’ graphic below:<br />


Director of Public Health gets candid<br />

about COVID-19<br />

Lisa McNally - Director of Public Health,<br />

Sandwell Metropolitan Borough Council<br />

Lisa McNally is the Director of the Public<br />

Health for Sandwell. As we all know the<br />

borough has been put under additional<br />

restrictions following a surge in positive<br />

COVID-19 cases.<br />

Here, she answers some of our questions<br />

about COVID-19 in the borough.<br />

Q<br />

Have there been any<br />

common traits to the<br />

infection hot spots that<br />

people should look out<br />

for?<br />

A<br />

Any<br />

Q<br />

What<br />

A<br />

We’ve<br />

areas with high rates of<br />

deprivation are vulnerable,<br />

particularly if there are<br />

also lots of large, multigenerational<br />

households.<br />

Transmission within<br />

households and extended<br />

families are drivers of the<br />

pandemic in our area.<br />

has been the<br />

feedback from the people<br />

of Sandwell been during<br />

this pandemic?<br />

had a positive<br />

response from our local<br />

community. For example,<br />

voluntary sector groups<br />

have been at the heart of<br />

our pandemic response, as<br />

have faith groups, school<br />

communities and, of course,<br />

local health and social care<br />

staff. Thousands of people<br />

are all playing their part<br />

in getting us through this<br />

pandemic.<br />

Q<br />

How<br />

A<br />

Local<br />

Q<br />

Sandwell<br />

A<br />

As<br />

Q<br />

What<br />

A<br />

Remind<br />

can people find the<br />

latest information and<br />

guidance on any local<br />

restrictions?<br />

restrictions are set by<br />

central government. Whenever<br />

they make a change to the<br />

restrictions affecting Sandwell,<br />

we’ll provide guidance and<br />

advice on them. The latest<br />

information is on our website<br />

at www.sandwell.gov.uk/<br />

coronavirus. We have a specific<br />

webpage on the Government<br />

restrictions at www.sandwell.<br />

gov.uk/localrestrictions<br />

and its<br />

surrounding<br />

areas continue to features as<br />

a region with high infection<br />

rates. How seriously should<br />

this be taken?<br />

a densely populated and<br />

economically deprived area,<br />

Sandwell is vulnerable to high<br />

infection rates. Currently, we<br />

have lower rates than many<br />

areas with the same level of<br />

deprivation. However, we<br />

should still be concerned,<br />

especially as we move into<br />

winter. Our Public Health<br />

COVID-19 cell is operating<br />

seven days a week to make<br />

sure that we react quickly to<br />

any outbreaks and stop them<br />

escalating.<br />

recommendations<br />

would you make to readers<br />

to help get the message out?<br />

anyone who will listen<br />

to you that we are all in this<br />

together. If someone decides<br />

that they can't be bothered<br />

to stay home if they have<br />

symptoms, or that people don't<br />

need to social distance, then<br />

they are making a decision<br />

for everyone around them.<br />

Be an advocate for personal<br />

responsibility and lead by<br />

example. It could well save a<br />

life.<br />

COVID-19<br />

Q<br />

What's<br />

A<br />

Winter<br />

Q<br />

Sandwell<br />

A<br />

It<br />

the biggest<br />

threat we have with<br />

COVID-19 right now?<br />

What more needs to be<br />

done?<br />

is coming. Our<br />

NHS and social care<br />

services are usually put<br />

under pressure every<br />

winter. So, coping with<br />

the additional demand<br />

from COVID-19 will be<br />

a significant challenge.<br />

Everyone in Sandwell has a<br />

role in protecting our NHS<br />

and social care services<br />

by following COVID-19<br />

guidance and doing their<br />

best to avoid spreading<br />

infection – especially to<br />

older or other clinically<br />

vulnerable people.<br />

has chosen<br />

to lead the way with<br />

local ‘Test and Trace’,<br />

why did you think such<br />

a move was necessary?<br />

How have the people of<br />

Sandwell responded to<br />

this move?<br />

was important to<br />

increase the proportion of<br />

people who, after testing<br />

positive, were successfully<br />

reached by Test and Trace.<br />

We did this by setting up<br />

our own local contact<br />

tracing service staffed by<br />

local professionals. We<br />

focused on making sure<br />

we offered the service in<br />

the range of languages<br />

spoken in Sandwell<br />

and also on ensuring<br />

accessibility for people<br />

with no internet access.<br />

It increased Sandwell’s<br />

contact tracing success<br />

significantly and, now we<br />

are helping many others<br />

in England set up a similar<br />

operation.<br />


Record number of entries for<br />

weLearn poster contest<br />

COVID-19<br />

We have received whopping 97<br />

submissions for this year’s quality<br />

improvement poster competition –<br />

the most entries during the contest’s<br />

three-year history.<br />

Library and Knowledge Services<br />

Manager, Preeti Puligari, told us: “We<br />

are delighted to receive so many entries,<br />

particularly, as colleagues have been<br />

so busy dealing with the pandemic.<br />

It’s fantastic to see so many teams<br />

come forward to share their quality<br />

improvements.<br />

“So much innovation takes place at our<br />

Trust leading to a positive impact on the<br />

patient experience. This competition<br />

encourages colleagues to share their<br />

good practice, shout about their<br />

improvements and help spread the<br />

change across our organisation.”<br />

The poster competition allows colleagues<br />

to share their innovative work to a<br />

panel of experts, explain their processes<br />

and show the impact, all through the<br />

medium of a poster - with a grand prize<br />

of £5,000 up for grabs for the best<br />

project poster.<br />

QIHD poster competition winner and runners up 2019<br />

This year’s entries are now being designed by<br />

the medical illustration team.<br />

“Alongside the judges, colleagues also have<br />

the opportunity to have their say and will<br />

be able to vote online for their favourites<br />

from 16 November through to midday on 27<br />

November,” added Preeti. “Voting forms will<br />

be available on Connect and posters will be<br />

displayed in the Education Centre at Sandwell<br />

and on our digital displays across the rest of<br />

the Trust.”<br />

Teams with shortlisted posters will be<br />

invited to an awards ceremony at the<br />

Education Centre on 3 December. Teams<br />

will also record a one minute video on their<br />

project to share at the awards ceremony.<br />

If you would like to find out more<br />

about the poster competition, contact<br />

the weLearn team via email swbh.<br />

welearnposters@nhs.net<br />

NHS National Staff Survey<br />

– take part for a chance to<br />

win £££ worth<br />

of vouchers<br />

The national staff survey has launched. All colleagues have<br />

been approached for their feedback either by email or in the<br />

post. Please take part as the survey is a unique opportunity to<br />

see how we compare to other Trusts on things like working<br />

environment, staff morale, job satisfaction, and management<br />

support. Results will be reviewed and acted upon so we can<br />

make our organisation a great place to work.<br />

Complete the survey to be automatically put into a prize draw; with<br />

£50 worth of shopping vouchers being available to six lucky winners!<br />

Responses are strictly confidential - no one from the Trust will see your<br />

completed survey or be able to identify individual responses.<br />


weAssure you are ready for an<br />

inspection<br />

Part of our weAssure quality<br />

improvement programme, our<br />

Trust wide series of in-house<br />

unannounced inspection visits<br />

is progressing well, with visits<br />

scheduled to take place each week<br />

across all sites.<br />

The visits are undertaken by groups of<br />

multi-disciplinary colleagues at all levels.<br />

Heartbeat caught up with one of our<br />

in-house inspectors, Matron, Amanda<br />

Green who told us of her experiences.<br />

Amanda Green, In-house Inspector<br />

Why did you volunteer to become<br />

an in-house inspector?<br />

I am passionate about ensuring our<br />

patients receive a high quality, safe<br />

service and that they are given the<br />

opportunity to feedback on their<br />

experiences. It is also important that<br />

colleagues become comfortable with<br />

discussing issues including aspects<br />

of care, identification of risks and<br />

incidents.<br />

How many inspections have you<br />

done so far?<br />

Just one so far, however, I have two<br />

others planned.<br />

How many inspectors take part in<br />

each visit?<br />

It’s usually three inspectors per area.<br />

For instance in the visit that I recently<br />

took part in; one spoke to the senior<br />

sister, one to patients/relatives one to<br />

and to staff. Also, we all observed the<br />

environmental aspects.<br />

Do you have a specific role in the<br />

inspection? What is it?<br />

I spoke to the patients for feedback<br />

following a list of key questions such as<br />

‘do you know the name of the nurse<br />

looking after you today’ and ‘have any<br />

plans for discharge been discussed with<br />

you?’<br />

Explain the process of inspection.<br />

We met in the education centre for a<br />

briefing by Claire Hubbard and Ruth<br />

Spencer when the process of inspection<br />

was explained and we were split into<br />

two teams. We attended the ward once<br />

a leader and duties had been allocated.<br />

The inspection starts the minute you<br />

enter the ward in respect to how we<br />

were welcomed, whether the area<br />

looked clean and tidy etc. We then<br />

introduced ourselves to the nurse in<br />

charge and proceeded with our duties.<br />

Once the inspection was completed we<br />

fed back to the nurse in charge and<br />

then met back for group feedback in<br />

the education centre.<br />

What have you found during the<br />

inspections?<br />

Patients were overwhelmingly positive<br />

in respect of care given and felt staff<br />

were kind and caring, however it was<br />


NEWS<br />

clear that some colleagues were not<br />

comfortable with being questioned<br />

and were afraid of being seen to be<br />

giving a wrong answer.<br />

How have colleagues reacted to<br />

you?<br />

Colleagues have been very<br />

welcoming although apprehensive<br />

of what is expected as the process is<br />

new to them.<br />

What should teams expect from<br />

inspections?<br />

All aspects of the service provided<br />

will be discussed; inspectors are not<br />

there to catch anyone out. There are<br />

however key aspects of care such as<br />

vulnerable adults/safeguarding that<br />

all staff should be aware of.<br />

Any top tips to help teams do<br />

well?<br />

Sell the positives of what you do<br />

well in your area and don't be afraid<br />

to say what's not going so well. As<br />

inspectors we welcome but do not<br />

expect perfection, we need staff to<br />

be able to discuss any issues in the<br />

area and be able to articulate what<br />

is happening to rectify or mitigate<br />

these issues. Be open and honest.<br />

It is expected that the in-house<br />

inspections will become part of<br />

our ‘business as usual’ approach<br />

to quality and safety. If you<br />

would like to become involved<br />

contact:<br />

Ruth Spencer on 07970 993948<br />

or email ruth.spencer10@nhs.net<br />

ssure<br />


Speaking up and being heard<br />


NEWS<br />

Speaking up, voicing your concerns,<br />

being candid and being heard,<br />

they’re all key principles of an<br />

open and honest organisation<br />

which works hard to empower and<br />

encourage colleagues to have a<br />

voice. Where historically there may<br />

have been a culture of compliance<br />

in the NHS, there now stands an<br />

overwhelming level of support for<br />

speaking up.<br />

In healthcare especially, the formal<br />

hierarchy of roles, bandings and<br />

responsibilities could be intimidating,<br />

with junior colleagues feeling they<br />

need to conform and comply, blend<br />

in and back down. This, however, can<br />

lead to dangerous environments where<br />

compromises in teamwork can quickly<br />

lead to compromising quality and safety<br />

of care.<br />

This <strong>October</strong>, we have been celebrating<br />

Speak Up Month, in our organisation<br />

and across the NHS. It has been an<br />

opportunity to pause and ponder why<br />

speaking up can be so powerful and<br />

why every colleague in the NHS must be<br />

empowered and supported to not only<br />

speak up but to be heard.<br />

Speak Up Month was launched by<br />

the National Guardians Office as an<br />

opportunity to highlight the work of<br />

Freedom to Speak Up (FTSU) Guardians<br />

and to further establish the duty of<br />

speaking up as ‘business as usual’. Every<br />

NHS Trust in the country must have a<br />

FTSU Guardian; however, at our Trust as a<br />

testament to our support for speaking up,<br />

we have appointed six.<br />

To find out more about Speak Up Month,<br />

Heartbeat caught up with Capital Equipping<br />

Manager and Freedom to Speak Up<br />

Guardian, Ian Galligan. He said: “This<br />

month, you might have seen the Speak<br />

Up alphabet shared across our Trust, with<br />

colleagues highlighting why speaking up<br />

is important to them. Our job is to take<br />

all of the elements that colleagues have<br />

highlighted and to embed them in the way<br />

each one of us works so that speaking up<br />

becomes second nature, something that<br />

we’re all happy to do and something that is<br />

supported without any risk of retribution.<br />

“The FTSU guardians are here to offer<br />

support and advice to colleagues who<br />

speak up. We are also here as a point of<br />

call if you feel that patient safety is being<br />

compromised. The team are not here to<br />

pass judgment or investigate issues, we're<br />

just here to empower, support and ensure<br />

that issues are addressed and ultimately<br />

resolved.<br />

How you can speak up<br />

Through your line manager - we would<br />

always encourage that your line manager<br />

is the first person that you speak to if you<br />

see something that concerns you and gets<br />

Meet our Speak Up leads<br />

For more information go to:<br />

www.nationalguardian.org.uk<br />

in the way of providing good care.<br />

However, we know that this is not<br />

always possible.<br />

Staff networks - we have a number of<br />

networks who can support colleagues to<br />

speak up. The networks will be working<br />

alongside the guardians to help to<br />

identify any concerns or worries that we<br />

need to support.<br />

BME Network: swb-tr.SWBH-GM-<br />

EqualityDiversity@nhs.net<br />

LGBTQ+ Network: swbh.lgbt@nhs.net<br />

Disability and Long Term Conditions;<br />

swbh.dlt@nhs.net<br />

The chaplaincy - we are fortunate to<br />

have a visible and supportive multi faith<br />

chaplaincy team that are happy to be<br />

contacted to help support our speak up<br />

options. Please feel free to contact Mary<br />

Causer on mary.causer@nhs.net, should<br />

you wish to talk to one of the chaplaincy<br />

team.<br />

Safecall - safe call is a company,<br />

completely detached from the NHS,<br />

who provides a fully confidential speak<br />

up option for the organisation. Their 24<br />

phone number is 0800 915 1571.<br />

There are many other ways to speak<br />

up, see Connect for further info.<br />

Kathy French, Interim Chief Nurse -<br />

Executive Lead for Speak Up and has a<br />

strategic overview of our processes.<br />

You can contact Kathy on kathleen.<br />

french1@nhs.net<br />

Claire Hubbard, Deputy Director of<br />

Governance, Knowledge and Learning<br />

- Claire has been leading on the review<br />

of our current speak up processes and is<br />

supporting changes in line with current<br />

national guidance and best practice<br />

recommendations. You can contact Claire<br />

on claire.hubbard2@nhs.net<br />

swbh.ftsuguardians@nhs.net<br />

Lesley Writtle, Non-Executive Director<br />

for Speak Up - Lesley is responsible for<br />

ensuring we have good standards regarding<br />

the freedom to speak up.<br />


Frontline medic receives MBE in<br />

Queen’s Birthday honours list<br />

Dr Sarb Clare who has been awarded an MBE<br />

Congratulations to Dr Sarb Clare who<br />

has been awarded an MBE for her<br />

dedication throughout the pandemic.<br />

The doctor was recognised in the<br />

Queen’s Birthday Honours List for<br />

her service to the NHS and leadership<br />

during the COVID-19 pandemic.<br />

Dr Sarb Clare, who is responsible for setting<br />

up the acute medicine department at City<br />

Hospital, was revealed in early <strong>October</strong> as<br />

one of those honoured by the Queen.<br />

The medic who has also been involved in<br />

several projects which not only improve<br />

patient care but also the wellbeing of her<br />

colleagues, said: “I am incredibly delighted<br />

and honoured to receive an MBE.<br />

“It is a privilege for me to serve the local<br />

community who face a huge health<br />

inequality and very humbling for my work<br />

to be recognised in this manner. It’s even<br />

more poignant in a year which has been<br />

turned upside down due to the Coronavirus<br />

pandemic.”<br />

“Receiving this award means a lot to me as it<br />

recognises what we often do not see under<br />

the tip of the iceberg of success which is grit,<br />

energy, time, disappointment, dedication,<br />

sacrifice and much more. I applaud all my<br />

team who are critical to this success, especially<br />

my amazing nursing team who are the true<br />

heroes.”<br />

The clinician has been a doctor for 21 years,<br />

11 of those as an acute medical consultant<br />

at SWB. She graduated from the University<br />

of Manchester and was one of the first UK<br />

trainees within acute medicine and the first<br />

appointed acute physician at City Hospital in<br />

2008.<br />


NEWS<br />

She added: “I set up acute medicine<br />

within City Hospital and I am incredibly<br />

proud of what we have achieved, in<br />

particular being the number one rotation<br />

choice for acute medicine trainees within<br />

the West Midlands.”<br />

She has gone to deliver many<br />

educational initiatives including delivering<br />

the 24/7 stroke thrombolysis course at<br />

inception; introducing Ultrasound at the<br />

Front Door, Golden Hour Teaching, and<br />

more recently, the Women Empowering<br />

Women and Fearless campaigns. More<br />

recently, she was pivotal in introducing<br />

an award-winning wellbeing initiative,<br />

which brought in the use of energy<br />

pods for colleagues. She is a pioneer<br />

and leader in point of care ultrasound<br />

(POCUS) and delivers regular teaching<br />

courses and is currently completing her<br />

first book entitled the ‘Power of POCUS’.<br />

Dr Clare added: “I have been influential<br />

in developing acute medicine regionally<br />

and nationally. I speak nationally on<br />

acute medicine models, acute oncology<br />

and Ultrasound at the Front Door. I<br />

have created and delivered numerous<br />

innovative services including Acute<br />

Echo Clinic, AMU Virtual Clinic and<br />

the Ambulatory Medical Assessment<br />

Area, just to name a few, which are<br />

fundamental for high quality care.”<br />

All these initiatives have been recognised<br />

by national bodies such as Society Acute<br />

Medicine (SAM) and Royal College of<br />

Physicians and shared widely with NHS<br />

Trusts.<br />

She has not only touched acute care but<br />

has the tenacity to influence and deliver<br />

change across other specialties. She<br />

was instrumental in securing the SWB<br />

respiratory team the RCP Future Hospital<br />

platform in 2017, which has led to some<br />

fantastic integrated care working.<br />

She added: “I am very passionate about<br />

leadership and have been named in<br />

the Women in HealthCare Leadership<br />

100 Word project and recently set up<br />

the Women's Clinician Network which<br />

aims to support, mentor and inspire our<br />

female clinicians.”<br />

As well as being a frontline doctor,<br />

Dr Clare is also the deputy medical<br />

director and a key clinician who is<br />

leading the teams into the new Midland<br />

Metropolitan Hospital, which is currently<br />

under construction.<br />


Mental wellbeing:<br />

Do you know what’s on offer?<br />


NEWS<br />

Mental health and wellbeing has<br />

always been a top priority for<br />

the Trust and more so during the<br />

COVID-19 pandemic.<br />

Did you know that one in four people will<br />

experience a mental health problem of<br />

some kind each year in England, with one<br />

in six people reporting a mental health<br />

problem in any week in England (Mind,<br />

<strong>2020</strong>)?<br />

Instead of becoming part of the statistics,<br />

the Trust decided to tackle this issue head<br />

on.<br />

“To support our colleagues throughout<br />

<strong>2020</strong> and beyond we introduced a range<br />

of resources and activities to support the<br />

health and wellbeing of our clinical and<br />

non-clinical staff,” said Bethan Downing,<br />

Acting Director of People and Organisation<br />

Development.<br />

“We doubled down on the yoga sessions<br />

we were offering but made them<br />

accessible digitally due to the pandemic<br />

and also offered resources for anybody<br />

suffering from stress and anxiety in the<br />

form of a short mental wellbeing or<br />

stress risk assessment. Using the results<br />

and findings from the confidential<br />

assessments, we could signpost colleagues<br />

ensuring they get the necessary support if<br />

they wanted it.”<br />

Another offering to help combat and<br />

prevent mental illness is the wellbeing<br />

Colleagues will be able to take<br />

advantage of some one-to-one time<br />

with members of the alcohol care<br />

team during Alcohol Awareness<br />

week in November.<br />

The service will be holding zoom<br />

meetings available for colleagues daily<br />

during the week. One member of the<br />

alcohol care team will be having a virtual<br />

coffee and chat with colleagues who feel<br />

they would like to talk about any issues<br />

they may have. The sessions will run<br />

week beginning 16 November and will<br />

take place Monday to Friday.<br />

Sam Morgan, Alcohol Specialist Nurse,<br />

said: “We are here for colleagues if they<br />

As a Trust we continue to place emphasis<br />

on taking care of your mental health and<br />

have lots of support available if you'd like<br />

to reach out to someone.<br />

sanctuary which opened its doors during the<br />

pandemic.<br />

“The wellbeing sanctuary gives colleagues<br />

a chance to de-stress in a safe place,” said<br />

Lawrence Kelly, Learning Works Coordinator.<br />

“The Smethwick based sanctuary offers<br />

an array of relaxing techniques such as<br />

massage, meditation, mindfulness, relaxation<br />

hypnotherapy and music therapy. We can also<br />

be a listening ear giving staff a chance to talk<br />

about anything in confidence.”<br />

Though we have been supporting colleagues<br />

before World Mental Health Day, to help raise<br />

awareness of the day, we encouraged all to take<br />

a few minutes out of their day on 10 <strong>October</strong>.<br />

Lawrence added: “As a Trust, we asked<br />

everyone to take a few minutes out of their day<br />

and take a 15 minute walk in support of World<br />

Mental Health Day. It could have been with a<br />

family member, friend, pet or even by yourself<br />

but all the effort to promote positive mental<br />

health and wellbeing.”<br />

Until the beginning of <strong>2020</strong>, Leslie Writtle,<br />

Non-Executive Director at the Trust worked in a<br />

mental health trust locally as a chief executive<br />

officer. She understands the importance of<br />

World Mental Health Day, especially during<br />

the current lockdown restrictions in the West<br />

Midlands.<br />

She told us: “We know that the lockdown<br />

has made things much harder for people and<br />

particularly for those with existing mental<br />

health issues and of course for those of you<br />

working in very stressful situations.<br />

“Unlike physical health issues where<br />

conditions are visible and tangible, sadly<br />

with mental health, the problems are often<br />

hidden. With this in mind, we know that it's<br />

important to support our colleagues and more<br />

importantly, that you can speak openly about<br />

your mental health and seek support.”<br />

She added: “Mental health is everyone's<br />

business. We all have times when we feel<br />

down, stressed or frightened. Most of the<br />

time; these feelings pass, but sometimes they<br />

develop into a more serious problem and, that<br />

could happen to anyone of us. There remains<br />

a stigma about mental health which means<br />

people feel uncomfortable talking about it.<br />

It is healthy to know and say how you are<br />

feeling. Mental health problems can range<br />

from the worries we all could experience<br />

as part of everyday life to serious long-term<br />

conditions. The majority of people who<br />

experience mental health issues can learn to<br />

live with them, especially if people seek help<br />

early on.<br />

“It's important we make sure we can look<br />

after ourselves. We need to have the ability<br />

to learn, feel, express and manage a range<br />

of positive and negative emotions, form and<br />

maintain good relationships with others as<br />

well as cope with and manage change and<br />

uncertainty.”<br />

Virtual sessions for coffee and a<br />

chat around alcohol<br />

have any concerns around alcohol that they<br />

would like to bring up – it will be their time<br />

to talk.<br />

“We are aware that drinking has increased<br />

and they may know someone who they feel<br />

needs help or advice. Some people may feel<br />

unable to talk about it with others, but this<br />

will allow them to speak about it to us. We<br />

will offer them our expert advice and be able<br />

to spend time talking through the issue.”<br />

We will be sharing the zoom meeting codes<br />

soon and, in addition to the sessions, the<br />

team will be setting up a bar – which will<br />

follow social distancing guidelines.<br />

Sam added: “We are going to have a nonalcoholic<br />

bar at the sanctuary, which is at the<br />

Learning Works, in Unett Street, where<br />

colleagues will be able to try beverages and<br />

take away a free sample. A member of our<br />

team will be there, so it will also provide<br />

another chance to talk to one of us.<br />

“This year, the theme is alcohol and mental<br />

health, and we are aware that the sanctuary<br />

is a great place for improving your mental<br />

health. It ties in with reducing your alcohol<br />

consumption and will benefit your mental<br />

as well as your physical health.”<br />

The team will also be talking to lecturers at<br />

Sandwell College about alcohol and stress.<br />

“This is a great partnership with the college,<br />

and we will be working with them again<br />

in the future, where we will be educating<br />

students about alcohol,” Sam concluded.<br />


Celebrating Black History Month <strong>2020</strong><br />

<strong>October</strong> marked Black History Month<br />

– a month where we honour people of<br />

African and Caribbean descent who have<br />

and continue to shape the history of our<br />

country and indeed that of the NHS.<br />

Over the month, there was a wide array of<br />

online events, TV shows and documentaries<br />

looking at different perspectives and the part<br />

black people have played throughout British<br />

history. We quizzed colleagues and asked<br />

them to put their knowledge to the test, and<br />

enjoyed Caribbean menus across our retail<br />

outlets with food to tempt our taste buds.<br />

We also held our first virtual Inclusion Day.<br />

We had a panel of guests that answered<br />

colleague questions around inclusion, diversity<br />

and equality. There were some good, open,<br />

productive conversations around race and<br />

how we as an organisation view this topic<br />

and ideas to make ourselves an even more<br />

inclusive Trust.<br />

We also took a closer look at sickle cell<br />

disease, a health condition that affects the<br />

red blood cells and is particularly common in<br />

people of African or Caribbean heritage.<br />

Someone who knows all about living life with<br />

sickle cell is the acclaimed author and one of<br />

our patients, Jenica Leah. She is perhaps best<br />

known for launching her book series called<br />

My Friend Jen that shines a spotlight on what<br />

living life is like with sickle cell disease.<br />

When talking about her motivation to create<br />

these books, Jenica said: “I’ve had sickle<br />

cell from birth. I was in and out of hospital<br />

growing up, and I didn’t understand my<br />

condition. Living with an invisible illness has<br />

led me to create my children’s book series. I<br />

wanted other children growing up with sickle<br />

cell to have the peace of mind growing up<br />

that I didn’t have.”<br />


NEWS<br />

Speaking of the importance of the month,<br />

Bethan Downing, Acting Director of<br />

People and Organisation Development,<br />

said: “<strong>October</strong> saw the launch of Black<br />

History Month across the UK. This year it is<br />

particularly important as we’ve all had to<br />

take a closer look at issues impacting our<br />

society.<br />

“<strong>2020</strong> has been a turbulent year on<br />

many levels. This month, however, is an<br />

opportunity for us to come together, to<br />

celebrate all that is good about the rich<br />

and diverse black community. From history<br />

to arts, healthcare to education, black<br />

people have helped to shape the fabric of<br />

our society and, that is something worth<br />

celebrating together as a united and<br />

inclusive organisation.”<br />

Colleagues honoured by the<br />

Association of Jamaican Nationals<br />

We’re delighted to announce that two<br />

of our colleagues brought home ‘the<br />

double’ as they claimed awards from<br />

the Association of Jamaican Nationals,<br />

Birmingham. Caroline Rennalls, Head of<br />

Operation and Resilience Management,<br />

won the Sir Alexander Bustamante<br />

Local Hero award, whilst Patreece<br />

Wright, Clinical Nurse Practitioner, was<br />

honoured with the Mary Seacole Local<br />

Heroes award.<br />

Patreece has been working for the Trust for<br />

17 years. She started her career in 2003<br />

on the acute medical unit at City, before<br />

working her way up to her current role.<br />

Patreece said of her win: “I am extremely<br />

proud and humbled to receive the Mary<br />

Seacole award, and I am truly grateful to<br />

everyone that nominated me. I love nursing<br />

and working for the NHS. I sincerely believe<br />

that the quote by Mohammed Ali ‘the rent<br />

we pay on earth is the service we provide to<br />

others’ is something to live by.”<br />

Caroline is a familiar face across the Trust<br />

with many friends having worked here<br />

for 21 years. She was put forward for<br />

the award by ex-colleague Christopher<br />

Innerarity. He remarked: “Caroline is a<br />

dedicated local hero that has sacrificed<br />

tirelessly for over 35 years in the NHS as a<br />

mother, a clinician and within her current<br />

Well done to Caroline Rennalls<br />

role as a senior manager, being responsible<br />

as head of operations and resilience<br />

management.<br />

“Caroline is a humanitarian with great<br />

standards and her ability being the voice of<br />

change whilst incorporating compassion and<br />

care. Caroline’s efforts within her community<br />

are well known, and she continues to go<br />

beyond the call of duty so that everyone is<br />

looked after and considered. Her approach<br />

and collaborative working with others allows<br />

Congratulations to Patreece Wright<br />

her to stand out with distinction and<br />

confidence. She is an all-rounder with a<br />

passion for humanity, and this is a special<br />

quality.”<br />

Caroline commented: “I am both<br />

humbled and delighted to have won this<br />

award. It is lovely to be considered by<br />

others for the work and activities I have<br />

undertaken over the last few years.”<br />

Congratulations!<br />


International Year of<br />

the Nurse and Midwife<br />

This year marks International Year of<br />

the Nurse and Midwife, a campaign<br />

by the World Health Organisation<br />

in honour of the 200th birthday of<br />

Florence Nightingale.<br />


NEWS<br />

For <strong>October</strong>, we feature Senior Sister<br />


in the Medical Infusion Suite & OPAT,<br />

Jacqueline Slater. NEWS<br />

Jacqueline started her journey over 23 years<br />

ago when she began working as a Health<br />

Care Assistant on Lyndon 5. “My plan back<br />

then was to get some basic care experience<br />

before going to university to do my<br />

midwifery training,” recalled Jacqueline.<br />

“However, whilst on Lyndon 5, I got real<br />

satisfaction from general nursing, so I<br />

stayed and started completing my care<br />

NVQs instead. During my time on Lyndon<br />

5, I also covered ward clerk duties for 12<br />

months. I was seconded by the Trust in<br />

2000 to my nurse training at the University<br />

of Wolverhampton, where I successfully<br />

qualified in 2003.”<br />

After qualifying, Jacqueline worked on<br />

Priory 5 as a staff nurse and then went on<br />

to become a specialist nurse in lung cancer.<br />

Jacqueline has never been shy of a challenge<br />

having worked in a variety of posts across<br />

the Trust in different departments, from post<br />

coronary care unit, Lyndon 4, AMU A as well<br />

as the emergency department.<br />

Jacqueline’s big move came four years ago<br />

in 2016 when she moved to City Hospital’s<br />

Medical Infusion Suite to become a Senior<br />

Sister. The medical infusion suite provides<br />

Our organisation has scored a hattrick<br />

of wins after scooping three<br />

prestigious HR awards.<br />

We won the Bevan Brittan Award for<br />

Wellbeing, the Health Sector Talent<br />

award for Best Recruitment Initiative,<br />

whilst our then Director of People and<br />

Organisation Development, Raffaela<br />

Goodby picked up the coveted HR<br />

Director of the Year gong.<br />

The organisation was recognised in<br />

the Healthcare People Management<br />

Association Excellence in People Awards<br />

(HPMA) <strong>2020</strong> that took place virtually<br />

this year.<br />

Raffaela said: “We are so pleased to be<br />

recognised for the brilliant teamwork<br />

with our people teams, our clinical<br />

colleagues, junior doctors, nurses,<br />

partners and the community, in how<br />

Staff Nurse<br />

Jacqueline Slater<br />

patients with intravenous and subcutaneous<br />

infusions from a variety of specialities,<br />

including rheumatology, dermatology and<br />

gastroenterology. These infusions consist of<br />

regular treatments given to patients to treat<br />

long-term inflammatory conditions, as well<br />

as more urgent, ad hoc treatments such as<br />

iron infusion.<br />

Under Jacqueline’s leadership, the suite has<br />

gone from strength to strength and now<br />

incorporates the immunology department<br />

and outpatient parenteral antibiotic therapy.<br />

Jacqueline has continued her learning at the<br />

University of Wolverhampton throughout her<br />

career. She has attained a distinction in team<br />

leading, a Level 7 in health care assessment<br />

and examination skills within clinical practice,<br />

and is now studying to gain her advanced<br />

pharmacology for non-medical prescribing.<br />

She said: “My focus has always been fixed<br />

firmly on offering the best standard of<br />

patient care, along with a smooth patient<br />

journey. I’ve reached into many specialities<br />

becoming a visible sister on many wards<br />

as well as becoming a super user with our<br />

electronic patient record, Unity.”<br />

Jacqueline regularly gets involved with<br />

our acute services and care by working<br />

agency within the ambulance service,<br />

repatriations and providing event medical<br />

cover. She was also shortlisted for the<br />

New Leader Award at the 2019 Star<br />

Awards.<br />

In addition to this, Jacqueline has played<br />

a pivotal role during the COVID-19<br />

pandemic by ensuring the medical<br />

infusion suite continued to offer<br />

treatments to their patients safely,<br />

despite moving ward locations twice. She<br />

has also taken part in the community<br />

asymptomatic swabbing initiative and<br />

the COVID-19 antibody blood testing for<br />

patients.<br />

Jacqueline and her team were responsible<br />

for administering, and still, continue to<br />

administer Tocilizumab to COVID-19<br />

patients in ITU and acute wards as part<br />

of the clinical trials, which demonstrates<br />

what a fantastic nurse she truly is.<br />

Trust scoops hat-trick in awards<br />

ceremony<br />

we looked after our colleagues with love and<br />

care both before and during the COVID-19<br />

pandemic.<br />

“I am privileged to receive the HR Director<br />

of the Year Award. It feels overwhelmingly<br />

beautiful to be nominated by so many clinical<br />

colleagues and to know our profession, and<br />

my energy and values, have had a positive<br />

impact. Thank you to all HR and people<br />

teams who work tirelessly to support the 1.2<br />

million colleagues within the NHS, you are<br />

wonderful.”<br />

Dr Sarb Clare, who headed up the wellbeing<br />

initiative at the Trust which saw the<br />

introduction of energy pods for clinicians,<br />

dedicated rest spaces, coffee and food<br />

supplies, added: “I am delighted with the<br />

recognition. The energy pods were a catalyst<br />

to a huge amount of wellbeing initiatives from<br />

dedicated rest spaces, to debrief sessions, to<br />

name a few.<br />

“The energy pods created a culture and<br />

Our Trust was recognised at the HPMA<br />

Awards <strong>2020</strong>.<br />

emphasis around being ok and vital to take a<br />

break. Colleagues reported an improvement<br />

in concentration, mental state and felt safe<br />

to drive home after a night shift. The pods<br />

allowed an area for desensitisation away<br />

from the hustle and bustle of a busy acute<br />

medical unit and, allowed a breather for<br />

many who look after very sick patients.<br />

“Staff wellbeing has been a number one<br />

priority during the pandemic. I am proud<br />

that we have been ahead of the curve, and<br />

we must not underestimate the power of<br />

looking after our frontline staff as it equates<br />

to high quality care for our sick patients.”<br />


Shout out has been a regular feature<br />

in Heartbeat and it is fantastic to see<br />

colleagues regularly taking the time to<br />

give positive feedback to each other.<br />

We regularly receive positive feedback from<br />

our patients too, and this month we wanted<br />

to share some of those heart-warming<br />

messages which have been sent via our<br />

website and social media platforms.<br />


NEWS<br />

To – Peter Godman and Elizabeth Millard<br />

They both worked tirelessly on the night<br />

shift of the 23/08/<strong>2020</strong> with two very<br />

sick patients. The care that they both<br />

delivered was with compassion and great<br />

professionalism. Thank you for working as<br />

a fab team.<br />

From – Julie Atkins<br />

To – Rev Eddie Briones & Rev Ebenezer<br />

Asaju (Chaplains)<br />

These two guys work hard, and worked<br />

really well together over the last few<br />

months holding the chaplaincy team<br />

together whilst their manager was on sick<br />

leave. We have really appreciated them<br />

since they came to the trust to care for us<br />

all. I know that our team would be lost<br />

without them. Thank you for all you did<br />

during those really fraught months and<br />

what you do daily.<br />

From – Rev Mary Causer<br />

To – Lyndon 3<br />

I want to give a big shout out to all the<br />

staff on Lyndon 3. I unfortunately broke<br />

my leg last week and they treated me very<br />

well and deserve a mention. Thank you in<br />

particular to the night staff who got me<br />

through some tough painful nights and<br />

went the extra mile even giving me ice<br />

packs for my painful leg.<br />

From – Marion Butler<br />

To – Leanne Antcliff at IT Service Desk<br />

Popped in and saw Leanne yesterday.<br />

Service with a smile is an understatement<br />

- an absolute breath of fresh air. So polite<br />

and fantastic service. Thank you!<br />

From – Michelle King<br />

To – Dr Maggi Srinivasan<br />

A huge thank you to Maggi for helping<br />

out on maternity PROMPT training at<br />

short notice. Your feedback is always well<br />

received. Thank you :-)<br />

From – Jenny Eades<br />

To – iCares admin team - Red Francis, Cody<br />

Jones, Sukhpal Khaira<br />

The team keep the care homes team<br />

functioning, nothing is too much trouble.<br />

They build out visiting slots, adjust rotas,<br />

support with administration for patients,<br />

carer and staff, they answer queries, ensure<br />

our referrals are on the system and contact<br />

us if they need clarification. They are a<br />

busy team but always have the time to<br />

help, special thanks to Cody, Sukh and Red.<br />

From – Dena Ross<br />

To – iCares Care Homes Team<br />

They have supported the est. 1800 patients<br />

who live in the 40 care homes that the<br />

team supports within this borough. The<br />

team have ensured that not only do the<br />

patients have appropriate support and<br />

treatment, but that support is provided to<br />

the care staff/ nursing teams who work in<br />

the care homes.<br />

From – Dena Ross<br />

To – Gulnaz Farzan on D25<br />

Naz is so supportive of all her staff. Very<br />

kind helpful in many ways. Cares for her<br />

patients as if they were her own. We would<br />

like to give Naz a big shout out to thank<br />

her for all she does for us.<br />

From – Lisa Mcfarlane and Paige Thomas<br />

To – Gareth Hatton<br />

Gareth was very welcoming and a great<br />

teacher and role model whilst I did my 6<br />

week ITU induction. This was very daunting<br />

as a newly qualified nurse but he really<br />

boosted my confidence, thank you!<br />

From – Jack Rogan<br />

To – Sue Edwards<br />

Sue is very supportive she is always there<br />

when we or anyone needs her, she has<br />

helped push for the development of<br />

bereavement care service and gives 100%<br />

in everything she does. Thank you Sue<br />

for keeping us smiling and supplied with<br />

KitKats :-)<br />

From – Angela Jones<br />

To – The Visual Function Department<br />

Based on our recent patient satisfaction<br />

survey a well done to the team! 100%<br />

of our patients felt COVID safe when<br />

attending the department.<br />

From – Emma Berrow<br />

To – Rob Kemp and the Trust removal men<br />

Rob, Paul and the removal men for the<br />

Trust moved the Whiteheath Health visiting<br />

team to Rowley Regis Hospital. They<br />

provided ample boxes and cages in order<br />

for us to pack our equipment and stores<br />

etc prior to the move, and on the day they<br />

worked tirelessly to ensure our move went<br />

smoothly. They are a great team and just<br />

wanted to say thanks by giving them a<br />

massive shout out!<br />

From – Rachel Langford<br />

To – Seyyed Naqvy<br />

Seyyed has been amazingly patient and<br />

thorough during the IT standardisation<br />

process that has taken place on NNU. He<br />

has pre-empted problems with certain<br />

solutions and therefore done a fabulous<br />

job of doing the option that has given us<br />

the most streamlined outcomes - thank<br />

you from the whole team, it has been a<br />

pleasure working with you.<br />

From – Jennifer Cadwallader-Hunt<br />

To – Julie Wheeler<br />

For always cheering me up. She is a joy to<br />

work with.<br />

From – Natalie Brown<br />

To – Ward Service Officers on M2 for the<br />

deep clean for 20 September<br />

Amazing team of domestics who came to<br />

M2 and performed a deep clean of our 6<br />

bedded bay. They gave it a thorough clean<br />

and were present on the ward for over two<br />

hours; they remained professional at all<br />

times and was super helpful to all the staff<br />

on the day shift during a busy day. Massive<br />

thank you. The bay looked and smelt<br />

amazing!!!<br />

From – Kirsty Payton<br />


And just like that summer has gone,<br />

autumn leaves are falling and winter<br />

is fast approaching. This year as our<br />

thoughts turn to the months ahead, we<br />

are asking everyone in our organisation<br />

to play their part and get their flu jab.<br />

According to recent figures from Public<br />

Health England, it is estimated that an<br />

average of 11,000 people die from flu in<br />

England annually. Now, more than ever,<br />

we are keen to protect our Trust from<br />

this preventable illness. All colleagues<br />

– clinical and non-clinical can take<br />

advantage of the free flu vaccination on<br />

offer.<br />

We have a well-tested quadrivalent<br />

vaccination that Flu-Per Troopers will<br />

be administering across the Trust in<br />

all areas. We also have alternatives<br />

available for those that wish to have<br />

the vaccination without porcine or egg<br />

and encourage everyone to get their<br />

vaccination as soon as possible this year.<br />

Earlier this month our executive team<br />

once again stepped forward to have<br />

their flu jabs. Taking the lead, Interim<br />

Chief Nurse, Kathleen French, told us<br />

why it’s so important to get your flu<br />

jab. “Everyone should by now know<br />

the importance of getting the flu jab.<br />

<strong>2020</strong> puts us in a different position as<br />

this year COVID-19 has dominated so<br />

much of what we do and how we do it.<br />

Everyone has responded brilliantly to<br />

the added pressures placed on us as an<br />

organisation, and I am asking everyone<br />

to do the same this flu season. The<br />

executive team are leading by example<br />

- we have had our flu jabs, and we hope<br />

you’ll join us in doing the same.<br />

“With potentially deadly and highly<br />

contagious viruses involved, it’s essential<br />

to be protected early, to give your body<br />

time to build up its defences and to<br />

generate some antibodies. It can take<br />

up to two weeks from the time you get<br />

the jab until your body is fighting fit with<br />

enough antibodies to take on the virus.<br />

“We’re a tight knit workforce, and I want<br />

us to stay that way – united in our fight<br />

against COVID-19 and the flu too. The<br />

potential remains for a second surge<br />

in COVID-19 cases, combined with<br />

seasonal flu. Please seek out your local<br />

Flu-Per Trooper and arrange to have the<br />

flu jab within your area. We need to stay<br />

resilient as we face some of our most<br />

demanding months ahead. As a thank<br />

you for having your flu jab everyone<br />

will be entered into a prize draw to win<br />

tickets to see Mamma Mia! The Party in<br />

London.<br />

“I would like to say thank you for your<br />

continued support. If you any concerns<br />

about the flu jab, by all means, reach out<br />

to me via email.”<br />

Our <strong>2020</strong> flu campaign is officially underway with Flu-Per<br />

Troopers out and about across the organisation vaccinating<br />

colleagues.<br />

This month we introduce you to Jo Mansell, Clinical<br />

Practitioner at BMEC. Keen to support this year’s campaign,<br />

we caught up with her to find out why she wanted to become<br />

a Flu-Per Trooper.<br />

Q&A<br />

Jo Mansell, Clinical Practitioner<br />

Q – What made you want to become a Flu-per Trooper?<br />

A – I’ve been fortunate to be a part of this organisation for 23<br />

years. Each year we support the flu vaccination programme<br />

but, this year, in particular, it’s more important than ever.<br />

I’m an advocate for getting the flu vaccine and, I want to help<br />

protect my colleagues and patients as best I can.<br />

Q - What are you looking forward to about the flu campaign<br />

this year?<br />

A – Ensuring as many colleagues as possible have their<br />

flu jabs in preparation for the winter season. I have set up<br />

an area where I administer vaccinations. You can come in,<br />

sit down and have your flu jab away from any passers-by.<br />

Anyone is welcome to pop in and see me, the times I’ll be<br />

available are advertised on my door on the second floor in<br />

Sheldon.<br />

Q – Tell us your favourite ABBA song?<br />

A – Mamma Mia. Quite apt really as here we go again with<br />

this year’s campaign.<br />

To find your local<br />

Flu-Per Trooper search for flu programme <strong>2020</strong><br />

on Connect for more information.<br />

Visit your Flu-Per<br />

Trooper today to get<br />

your flu jab<br />




Justine Irish<br />



Celebrating our<br />

stars of the week<br />

Star of the Week<br />

Esther Barron<br />

Deputy Matron<br />

Star of the Week<br />

Neale Martin<br />

Service Desk Analyst<br />

Star of the Week<br />

Nargus Begum<br />

Community Nurse<br />

Congratulations are in order for Esther<br />

Barron, Deputy Matron.<br />

Esther has worked tirelessly especially<br />

during the current pandemic. She is<br />

described by her colleagues as amazing<br />

and highly motivated but more importantly,<br />

approachable and easy to speak with whilst<br />

having the ability to listen and support her<br />

fellow colleagues.<br />

She always offers fantastic care to all her<br />

patients and puts them first and is a true<br />

role model to clinical colleagues across the<br />

Trust.<br />

Star of the Week<br />

Karen Mowatt- Shirley<br />

HCA<br />

Congratulations are in order for<br />

Neale Martin, Service Desk Analyst in<br />

Informatics.<br />

Neale was nominated for the support he<br />

provided to a colleague who was returning<br />

to work in a new role following 20 weeks<br />

shielding at home.<br />

The colleague was having problems with<br />

the laptop and Neale took time out to<br />

meet the colleague, demonstrate how to<br />

use the different systems and checked that<br />

everything was working correctly. He was<br />

able to put her mind at ease during an<br />

anxious time starting work in her adjusted<br />

role.<br />

Congratulations are in order for Karen<br />

Mowatt-Shirley, HCA on Lyndon 5.<br />

Karen’s courage, bravery and focus on<br />

patient safety is a credit to her and this<br />

was never more evident than during a very<br />

serious incident recently on Lyndon 5.<br />

During the incident on the ward emergency<br />

access was required to a bathroom. The<br />

lock would not open, but Karen selflessly<br />

managed to gain access knowing that<br />

the safety of the patient in the bathroom<br />

absolutely depended on her actions. Karen<br />

acted in a manner that should be honoured<br />

- due to her quick thinking and swift actions<br />

the patient’s life was most definitely saved.<br />

The incident was extremely traumatic for<br />

the ward but Karen showed strength and<br />

resilience. She certainly went above and<br />

beyond the remit of her role.<br />

Congratulations are in order for Nargus<br />

Begum, Community Nurse in the<br />

Oldbury district nurse team.<br />

Nargus is a newly qualified community<br />

nurse who has progressed fantastically<br />

within her new role. She makes patients<br />

feel valued, safe and cared for.<br />

Although newly qualified, her work is<br />

thorough and she explores all aspect<br />

of advance nursing care with a gentle<br />

approach that achieves the best care.<br />

She is compassionate to both patients and<br />

colleagues. She is committed to her job,<br />

patients and goes above and beyond to<br />

care for people.<br />

Nargus has been observed and her patient<br />

care is outstanding – this has a great<br />

impact on patients she cares for and the<br />

overall morale within the team.<br />

Throughout the pandemic Nargus has also<br />

gone the extra mile for her team and her<br />

patients. She has taken time to ensure<br />

that the team have adequate PPE supplies<br />

available at all times.<br />

If you have someone in your team that has gone above and beyond the call of duty, put them forward<br />

as a Star of the Week. Visit Connect to find out more.<br />


Domestic abuse - you are not alone<br />

<strong>October</strong> marks Domestic Violence<br />

awareness month and aims to unify<br />

both women and men who have<br />

unfortunately been victims of domestic<br />

violence.<br />

Two women are killed a week by a<br />

current or former partner in England and<br />

Wales and, in the year ending March<br />

2019, approximately 1.6 million women<br />

experienced domestic abuse (Office for<br />

National Statistics, 2019).<br />

As alarming as these stats may be, it's<br />

assumed that the figures are most likely a<br />

lot higher as many cases go unreported.<br />

Our Trust is committed to supporting<br />

victims and families of domestic abuse.<br />

The team actively promote the service, and<br />

as a Trust, our ethos is to be a domestic<br />

Monique Sinclaire, Named Nurse for<br />

Safeguarding Children and MASH<br />

Manager (Health)<br />

Ways to seek support<br />

• Women can call The Freephone National Domestic<br />

Abuse Helpline, run by Refuge on 0808 2000 247 for<br />

free at any time, day or night.<br />

• Men can call Men's Advice Line on 0808 8010 327<br />

(Monday and Wednesday, 9am to 8pm, and Tuesday,<br />

Thursday and Friday, 9am to 5pm).<br />

• Men can also call ManKind on 0182 3334 244 (Monday<br />

to Friday, 10am to 4pm)<br />

• If you identify as LGBT+ you can call Galop on 0800 999<br />

5428 for emotional and practical support<br />

• Anyone can call Karma Nirvana on 0800 5999 247<br />

(Monday to Friday 9am to 5pm) for forced marriage<br />

abuse awareness hospital. The work of the<br />

domestic abuse team was recognised in<br />

2019 as the Children’s Clinical Team of the<br />

Year at our annual Star Awards.<br />

Monique Sinclaire currently works as a<br />

named nurse for safeguarding children<br />

and commenced her career in Sandwell 25<br />

years ago. She told us: “I have worked in<br />

Sandwell as a registered nurse, health visitor<br />

and in commissioning as the safeguarding<br />

lead for primary care. I have specialised in<br />

safeguarding children for over ten years<br />

and have always been passionate about<br />

safeguarding the vulnerable.<br />

“<strong>October</strong> is an important month whereby<br />

we aim to raise awareness of domestic<br />

abuse. The team are here to support<br />

colleagues to ensure the application of<br />

the domestic abuse quality standards are<br />

implemented. We're also here to provide<br />

assurance that these standards reflect<br />

the commitment of SWB addressing<br />

domestic abuse within the organisation<br />

and, to provide a framework to develop<br />

professional practice, improve our service<br />

and deliver the right response to domestic<br />

abuse to safeguard victims.”<br />

The team of experienced professionals all<br />

have extensive backgrounds working within<br />

the domestic abuse sector.<br />

Karen Mitchell joined the Trust in May<br />

<strong>2020</strong>. Karen’s professional background is<br />

an adult, children’s and specialist public<br />

health nurse. She has extensive experience<br />

of working with vulnerable children and<br />

families having worked as an ED nurse and<br />

health visitor.<br />

Natomie Reid-Lyon works as an associate<br />

named nurse for safeguarding children<br />

and has over 17 years' experience in<br />

healthcare. She commented: “I started<br />

working within the children’s safeguarding<br />

team in September <strong>2020</strong>. My professional<br />

background is as a registered nurse and<br />

specialist public health nurse. I've worked in<br />

acute paediatric and adult hospitals, health<br />


NEWS<br />

visiting and school nursing services.<br />

“I have extensive experiences in<br />

children's safeguarding gained from<br />

working with children, young people<br />

and their families from vulnerable diverse<br />

communities.”<br />

The team are passionate advocates of<br />

domestic violence awareness month.<br />

It brings the issue of domestic violence<br />

to the forefront as Natomie explained:<br />

“Due to COVID-19, many victims<br />

may struggle to get help or to access<br />

support services meaning attending<br />

our ED departments may be our only<br />

opportunity to offer support.”<br />

Monique agrees and said: “Domestic<br />

abuse is still an issue we don't talk about<br />

enough. I strongly urge anybody who is<br />

a victim or who knows of a vulnerable<br />

person experiencing any abuse to come<br />

forward so we can offer the necessary<br />

support.<br />

“Our ED independent domestic violence<br />

advisor (IDVA) service will support victims<br />

that come through ED. If colleagues<br />

need any advice or support when dealing<br />

with a patient disclosure, please contact<br />

the safeguarding children team in the<br />

first instance.”<br />

Contact numbers:<br />

Safeguarding children team:<br />

0121 507 2844<br />

Sarah Markland ED IDVA:<br />

07989843233<br />

Rachana Chauhan:<br />

07823336964<br />

and honour crimes. You can also call 020 7008 0151 to<br />

speak to the GOV.UK Forced Marriage Unit<br />

• In an emergency, call 999<br />

You can also email for support. It is important that you<br />

specify when and if it is safe to respond and to which email<br />

address:<br />

• Women can email helpline@womensaid.org.uk. Staff<br />

will respond to your email within 5 working days<br />

• Men can email info@mensadviceline.org.uk<br />

• LGBT+ people can email help@galop.org.uk<br />


Medical engineering - Unsung heroes<br />

of the NHS<br />


NEWS<br />

Monitors, diagnostics, medical<br />

devices and pumps, they’re all<br />

things that keep our patients<br />

safe and well when they’re<br />

in our care but have you ever<br />

wondered who keeps them<br />

working, serviced and safe?<br />

What goes in to making sure<br />

that every medical device does<br />

precisely what it’s supposed to<br />

do, that unenviable job falls to<br />

the electrical and biomedical<br />

(EBME) team, otherwise known<br />

as the medical engineering team.<br />

Working in a large organisation,<br />

where technology has made its<br />

way into every single aspect of our<br />

lives, we know how frustrating it is<br />

when suddenly it does something<br />

unexpected or refuses to work.<br />

Imagine carrying the responsibility<br />

of making sure that life-saving and<br />

life sustaining equipment works all<br />

the time, everywhere and where a<br />

Members of the medical engineering team<br />

failure could lead to a lost life.<br />

Whilst the members of the EMBE<br />

team might be unassuming - quietly<br />

working on repairing, servicing and<br />

testing equipment across our Trust, the<br />

work they do really does make a huge<br />

impact. The equipment managed by<br />

this team keeps newborn babies alive in<br />

the neonatal unit, it keeps patients safe<br />

during surgery, and it helps palliative care<br />

patients manage their pain. Their work<br />

and the impact they have has no bounds.<br />

Recently, the maternity team celebrated<br />

the opening of the brand new neonatal<br />

unit (NNU), with its bright open layout<br />

with perfectly laid out spaces for each<br />

baby. What we didn’t mention was how<br />

involved the EBME team had been in the<br />

development and opening of this unit.<br />

Do you know how to<br />

restart a heart?<br />

To find out more about the support<br />

they had provided the team on the<br />

Neonatal Unit, Heartbeat caught<br />

up with Advanced Neonatal Nurse<br />

Practitioner, Jenny Cadwallader-Hunt.<br />

She told us: “The EBME team were<br />

instrumental in much of the design and<br />

relocation processes for both critical<br />

care and the NNU when both services<br />

had to relocate to D16 temporarily last<br />

year, and again when we returned to<br />

the newly refurbished and extended<br />

NNU.<br />

“A single baby in our care may<br />

have more than 20 medical devices<br />

connected to them at any one time,<br />

each vital to their care and often their<br />

survival. None of this would be possible<br />

with the engineers who service them<br />

and fix them when we do something<br />

wrong or the equipment malfunctions.<br />

“They are a fab team, always willing<br />

to help and have exceptional patience<br />

with the requests we make. The work<br />

they do helps us deliver compassionate<br />

care, enabling incredibly poorly babies<br />

to spend quality time making memories<br />

with their families.”<br />

Did you know that there are<br />

approximately 66,000 out of hospital<br />

cardiac arrests every year? Would<br />

you know what to do if someone<br />

near you collapsed and stopped<br />

breathing? Would you be willing to<br />

step in and save a life?<br />

Whilst the mention of cardiac arrests<br />

and resuscitation may make you think<br />

of a doctor or a nurse rushing to your<br />

aid, that’s not always the case. Out of<br />

hospital cardiac arrests are by their very<br />

nature sudden, devastating and leave<br />

the victim wholly in the hands of those<br />

around them.<br />

To find out more about the ‘Restart a<br />

Heart’ campaign, Heartbeat caught up<br />

with resuscitation team Sister, Elizabeth<br />

Bennett. She said: “This year for Restart<br />

A Heart, we focussed our efforts on<br />

supporting our non-clinical colleagues to<br />

learn or refresh their basic life support<br />

skills, by being out on the road running<br />

one-to-one sessions at Sandwell, City<br />

and Rowley Hospital where our non-clinical<br />

colleagues had the opportunity to learn<br />

chest compression only CPR on one of our<br />

resuscitation simulation manikins.”<br />

“We know that people now more hesitant<br />

than ever to step in. We want people to<br />

understand that cardiac arrests are sudden,<br />

can happen anywhere, and often they’ll occur<br />

when you’re out shopping, waiting for a<br />

bus or walking in a park. The only chance of<br />

survival is being reliant on the people around<br />

the person having the cardiac arrest being<br />

willing and able to step in to save their life.<br />

Current advice from the Resuscitation Council<br />

UK is to cover their face with a cloth whilst<br />

carrying out chest compression only CPR.”<br />

Former nurse and now Chief of Finance<br />

Officer, Dinah McLannahan joined in with the<br />

basic life support training. Getting hands on<br />

with the resus manikin she said: “It’s been<br />

a while since I’ve practised, but it’s always<br />

useful to refresh your skills such a lifesaving<br />

technique, you never know when it’ll come in<br />

useful, or when it might save a life.”<br />

Chief Finance Officer Dinah McLannahan<br />

gets hands on during Basic Life Support<br />

training<br />

If you would like to find out more<br />

about the training opportunities<br />

available, contact the resuscitation<br />

team on ext 5908/6173 or email swbh.<br />

resuscitationtraining@nhs.net.<br />


Eye can see clearly now!<br />

TGB School and Aston University representatives Mr Phillip J Fergus and Mr Shammi<br />

Adatia safely deliver the first batch of the donated face shields to Miss Saaeha Rauz Mr<br />

Jack Morgan and Mr Natraj Poonit at BMEC.<br />

Since the onset of COVID-19,<br />

the kindness and generosity<br />

of our local community to help<br />

see us through this pandemic<br />

safely has been unparalleled.<br />

We’ve seen many examples of<br />

people, community groups and<br />

organisations stepping forward<br />

to offer their support. One such<br />

example comes from Turves Green<br />

Boys’ School (TGBS).<br />

The initiative led by Mr Fergus,<br />

Assistant Head Teacher involved<br />

students from the school stepping<br />

forward to support Birmingham and<br />

Midland Eye Centre (BMEC). Mr Fergus<br />

said: “When the lockdown of schools<br />


NEWS<br />

Fab Change Day celebrates innovations<br />

To reflect the global pandemic, and the<br />

impact it has had on health and social<br />

care services globally, #FabChange20<br />

celebrated our learnings from<br />

COVID-19.<br />

The aim of #FabChange20 was to recognise<br />

and share the innovations and changes<br />

within each part of the health and social<br />

care system that have arisen from the<br />

pandemic. In the run up to the first Fab<br />

Change Day, we asked teams to dig deep<br />

and share any changes, big or small, that<br />

have been made, and including what has<br />

and hasn’t worked.<br />

From 19 – 23 <strong>October</strong>, we captured stories<br />

to share with the organisation to celebrate<br />

the event. Fourteen clinical teams shared<br />

their learnings with us from COVID-19, and<br />

as we move through this pandemic, we’ll be<br />

adding to the knowledge and information<br />

took place in March <strong>2020</strong>, I found that<br />

due to the limited number of children<br />

being educated on the school premises,<br />

that I had time on my hands to do<br />

something positive for the community.”<br />

The face shields project was initially<br />

funded by the school and set out<br />

to provide much needed PPE to<br />

ophthalmologists and eye care<br />

practitioners. Mr Fergus, who has a strong<br />

passion for technology, produced the first<br />

50 face shields with his 3D printer for<br />

colleagues at BMEC.<br />

“I approached Mr Inglis, Head of Turves<br />

Green Boys’ School and asked him<br />

whether the school would provide the<br />

from across the Trust.<br />

We had a mix of teams step forward to share<br />

their insights. Everyone from physiotherapy<br />

to dermatology had valuable feedback to<br />

share.<br />

Catherine McGrath, a Consultant<br />

Rheumatologist, shared her experiences.<br />

She told us: “Based at City, we’re mostly<br />

outpatients based and usually we see our<br />

patients in person. During the pandemic,<br />

we have been calling our patients and using<br />

video calls to speak to them. Patients have<br />

told us how grateful they are.<br />

funding for me to produce face<br />

visors for medical or care institutions<br />

that needed them. He instantly<br />

agreed and gave me a budget which<br />

allowed me to purchase all the<br />

materials to start production.”<br />

Later on, in collaboration with Aston<br />

University and the team led by Dr<br />

Antonio Fratini, Head of Biomedical<br />

Engineering, the production of<br />

face shields was increased to take<br />

advantage of their 3D printer facility.<br />

Dr Fratini remarked: “This is our<br />

small contribution to the community<br />

and a thank you to professionals on<br />

the front line. A particular mention<br />

must go to our technical support,<br />

Mr Shammi Adatia, for his efforts<br />

in sourcing materials and producing<br />

the visors in these difficult times.”<br />

Recently, TGB School and Aston<br />

University delivered the first batch<br />

of the face shields that will help the<br />

staff during clinics. The face shields<br />

donated by the joint academic<br />

forces will be used by nursing,<br />

optometry and other ophthalmic<br />

allied healthcare professions, as well<br />

as BMEC medical staff working on<br />

the wards, clinics and emergency<br />

department.<br />

“For the times we have had to invite<br />

patients into the hospital, we’ve set up<br />

dedicated clinics with a certain amount<br />

of slots to see consultants and nurses.<br />

We allocated enough time between<br />

appointments to allow us to clean the<br />

areas properly.<br />

"We’ve also been working on some<br />

new projects and, I must mention our<br />

colleagues in the medical infusion suite.<br />

They have had to move during this<br />

pandemic but all the while providing<br />

infusions for patients that need them.<br />

We’ve learned we can step up to a<br />

challenge, change and move on from<br />

things that have not worked.”<br />

Search Fab Change Day on Connect<br />

to find out more or email swbh.<br />

welearnnhsfabchangeday@nhs.net.<br />


All for one and one for<br />

all – SystmOne gets joined up<br />

Seamless integration is the key to<br />

building a system that clinicians will<br />

grow to love. That's the ethos that<br />

made Unity a success in our inpatient<br />

areas, and it’s the latest triumph of our<br />

Primary Care, Community and Therapy<br />

colleagues who are elated with their<br />

latest achievement – the unification of<br />

SystmOne.<br />

Whilst Unity has brought together care<br />

records into one perfectly preened system,<br />

with each element of care available at<br />

the touch of a button, our colleagues in<br />

community services have, for over a decade,<br />

had the unbearable task of memorising the<br />

location of patient records amongst three<br />

differing systems.<br />

To find out more about the latest<br />

achievement in primary care, Heartbeat<br />

caught up with the chief architect of this,<br />

Matron and Digital Specialist, Andrew<br />

Churm. He said: “When SystmOne was first<br />

introduced we never imagined it would grow<br />

so big and that we would need to slowly<br />

add more units on. What we, unfortunately,<br />

ended up with was organised chaos - patient<br />

records stored in their units, and teams able<br />

to work from them without issue. Where this<br />

failed miserably was when we needed to be<br />

able to work together and share information<br />

or patient records, each was in its own silo,<br />

and moving information between them was a<br />

nightmare.<br />

“We knew we had to find a way to make<br />

it easier to work together. That could only<br />

be done by unifying our three units into<br />

one system. With the help of our SystmOne<br />

Specialist, Barbara Noon, we made a plan and<br />

by September we were on our new platform.<br />

We have now been able to move all of our<br />

services on to a single unit, with enough<br />

capacity to allow as many of us as necessary<br />

to log in, share records and all work together.<br />

There is far less confusion for colleagues<br />

logging in and, most importantly, it's<br />

much easier for patients who log into<br />

SystmOne. They can now see all of their<br />

records together, for the first time in over<br />

a decade.<br />

“Our community teams are settling into<br />

their newfound freedom, and we have<br />

paved the way for progression. Our<br />

next goal is to do away with one of our<br />

least favourite tasks, manually allocating<br />

workload daily. We will soon be bringing<br />

in our district nursing auto planner that<br />

lets the system do the hard work in<br />

allocating workload so we can get out to<br />

the right patients at the right time.”<br />

To find out more about the<br />

developments to SystmOne in our<br />

community services, contact Andrew<br />

Churm, email andrew.churm@nhs.net<br />


Public urged to contact NHS 111<br />

ahead of an ED visit<br />

Patients will be urged to call<br />

NHS 111 before attending the<br />

emergency department (ED)<br />

this winter in a bid to ensure<br />

patients go to the most clinically<br />

appropriate service from their first<br />

contact.<br />

The new ‘NHS 111 First’ programme<br />

will see patients who feel they need to<br />

be seen in the emergency department<br />

being encouraged to call NHS 111<br />

first. Call handlers will be able to triage<br />

and direct them to the most clinically<br />

appropriate service to meet their need<br />

in their locality, including redirecting to<br />

GP practices and urgent care centres.<br />

The new move aims to ensure that<br />

patients can access services quickly<br />

and effectively without the need for<br />

unnecessary attendance at ED at a time<br />

when emergency departments across<br />

the country are under increased strain.<br />

To find out more about the new<br />

programme, Heartbeat spoke to<br />

Deputy Chief Operating Officer,<br />


CARE<br />

Round 2 for virtual recruitment months<br />

Recruitment in the NHS is something<br />

of a never-ending treadmill and, the<br />

ongoing restrictions imposed upon the<br />

Trust due to the pandemic have meant<br />

we've had to make several changes to<br />

previous campaigns.<br />

Readers of Heartbeat might well recall in a<br />

previous issue we talked about the virtual<br />

recruitment events, where applicants could<br />

not only apply to take part in an online<br />

interview but arrange to talk in advance to<br />

members of departments.<br />

One of those departments that took part in<br />

the previous campaign was medicine and<br />

emergency care (M&EC). They have just<br />

begun a second campaign after the success<br />

of the first.<br />

“They were happy with how the first one<br />

turned out,” confirmed Amir Ali, Acting<br />

Head of Resourcing for Sandwell and<br />

West Birmingham NHS Trust. “Everyone<br />

learnt a lot from the first couple of virtual<br />

events; what worked, what didn't, and<br />

what we could do to alter our processes<br />

for the benefit of those doing interviews<br />

and applying. We’ve begun with a second<br />

go around with M&EC which you will no<br />

doubt see on our social channels and other<br />

Patients will be urged to call NHS 111 before<br />

attending the emergency department<br />

Melanie Roberts. She commented: “The<br />

emergency department has, for a long<br />

time, been seen by the public as the entry<br />

point for urgent healthcare in the NHS.<br />

Patients believe that they need to attend<br />

ED to be seen, treated or referred on to<br />

other services, however we know that a<br />

significant number of patients could quite<br />

easily be seen by GPs or booked in for<br />

treatment.<br />

“Whilst the thought of having to book in<br />

to be seen for treatment for an accident<br />

or injury seems counterintuitive, the<br />

purpose of this programme is to allow<br />

us to manage the patients coming to<br />

Colleagues from surgical services - photo was<br />

taken pre COVID-19<br />

platforms.”<br />

Three month long campaigns are currently<br />

either planned or in progress with surgical<br />

services taking the lead in <strong>October</strong>, medicine<br />

and emergency care being promoted from<br />

mid-<strong>October</strong> to mid-November and a push for<br />

paediatrics that commences at the beginning<br />

of November.<br />

“At the moment we're looking to keep it<br />

to this max level of two per month with<br />

a half-month offset,” explains External<br />

Communications Officer, Kevin Eva. “This<br />

seems to be working well for people so far<br />

while remaining manageable. While I'm sure<br />

our ED. It will help to ensure those<br />

that need urgent and critical care<br />

get seen first and foremost, and<br />

those that could be seen later can be<br />

booked in.<br />

“Of course, this doesn’t mean if you<br />

have an accident that needs urgent<br />

attention that we’d expect you to<br />

call ahead and book in but, for many<br />

of our patients, this new service<br />

would offer a range of options<br />

to get help. One of the biggest<br />

benefits of this programme will be<br />

that no longer will we be insisting<br />

patients sit and wait in ED. People<br />

can call 111 from home and have an<br />

appointment booked, ensuring that<br />

they are able to be treated promptly<br />

when they reach us, without sitting<br />

in a shared waiting room, where<br />

there is an inherent risk of cross<br />

infection.”<br />

many a department would like to run<br />

an event at the earliest opportunity,<br />

we must keep our messages clear, in<br />

particular from an online communications<br />

point of view. This way there's a more<br />

defined 'spotlight' on teams. There's still<br />

plenty that we can do to promote roles.<br />

Departments that are looking to host<br />

virtual events should, however, get in<br />

contact with Amir's team at the earliest<br />

opportunity so we can start making those<br />

plans.”<br />

“We're continuing to push not just our<br />

current roles but the future possibilities<br />

for services and the Midland Met as well<br />

as the various training and advancement<br />

options available from each department in<br />

our organisation,” adds Amir.<br />

“We're also reminding colleagues<br />

about the recommend a friend scheme<br />

where you can earn cash bonuses if you<br />

recommend a friend for a Band 5 staff<br />

nurse position and they are employed.<br />

So if you know someone that would<br />

be a great addition to surgical services,<br />

medicine and emergency care or any of<br />

our departments, please get in contact<br />

with the recruitment team.”<br />


Critical care needs you – Become<br />

a reservist<br />


The first surge of Coronavirus<br />

took its toll on patients at our<br />

hospitals earlier in the year, with<br />

unprecedented numbers of patients<br />

admitted to critical care. Thankfully,<br />

colleagues from departments across<br />

our Trust stepped forward and<br />

offered their support and expertise,<br />

transferring over to the critical<br />

care at Sandwell and City to lend a<br />

helping hand. With the second surge<br />

creeping in a fresh call has gone out<br />

to encourage colleagues to register<br />

as reservists.<br />

With cases of COVID-19 beginning to<br />

once again rise, there will soon inevitably<br />

be the need to increase the size of our<br />

critical care/ICU service significantly at<br />

short notice to cope with the additional<br />

clinical needs. To cope with this, we’re<br />

looking for colleagues to step forward<br />

and make themselves known so that<br />

when we need their support, we can call<br />

on them quickly and safely.<br />

Advanced Critical Care Practitioners<br />

(Photo taken pre COVID-19)<br />

To find out more about the ICU reservist<br />

role Heartbeat spoke to Lead Nurse<br />

and Joint Clinical Lead for Critical Care,<br />

Rebecca O’Dwyer. She said: “We’re<br />

incredibly grateful to all of the colleagues<br />

who stepped forward in the first surge<br />

to support our department and to help<br />

care for our patients. Without them,<br />

we would have undoubtedly struggled,<br />

but with their support, we were able to<br />

work hand in hand to care for some of<br />

the sickest COVID-19 patients. These are<br />

unprecedented times, and they call for such<br />

measures, which is why we have decided<br />

to begin building a team of ICU Reservists<br />

who can step in at short notice, and lend a<br />

helping hand.<br />

“We’re calling on colleagues who have<br />

previously worked in intensive or high<br />

dependency care environments, have<br />

other skills that could support us or those<br />

who wish to be part of the intensive care<br />

response to COVID-19, please register as an<br />

ICU Reservist.<br />

“Your contribution could vary from<br />

occasional bank shifts to full redeployment<br />

for the duration of the pandemic and the<br />

team will work with you and your current<br />

managers to facilitate that. You will receive<br />

training and support to help you become an<br />

essential part of our team.<br />

“We want to be in a position where we<br />

have a range of like-minded colleagues<br />

who want to learn and develop their skills,<br />

people who are willing to move out of their<br />

comfort zone and challenge themselves in a<br />

fast-paced environment where compassion<br />

and determination are key.”<br />

To register to become a reservist,<br />

complete the form on Connect or get in<br />

touch with Sharon Clarke, ICU PDN Lead<br />

Family framed illustrative print<br />

Children’s<br />

Christmas Boxes<br />

2021 Calendar<br />


Box includes:<br />

Email your orders to:<br />

swbh.midesign@nhs.net<br />

• Family framed illustrative print<br />

• 2021 Calendar<br />

• Personalised letter from Santa Claus<br />

• Stickers<br />

• Naughty or nice chart with stickers<br />

• Children’s puzzles & games<br />

• Christmas arts & crafts<br />

• Colouring & Crayons<br />


Carrie on learning<br />

Carrie Goodship is a Band 7<br />

Superintendent Radiographer and<br />

Reporting Radiographer within the<br />

imaging department. She qualified as<br />

a radiographer in 1996 and in 2001<br />

she moved to Sandwell Hospital as<br />

a senior radiographer. Since then<br />

she has become a superintendent<br />

radiographer. Carrie also works within<br />

CT and interventional radiology and<br />

has experience in cardiac imaging and<br />

mammography.<br />

Recently she completed a PG Cert in Image<br />

Reporting (Axial) at Derby University. We<br />

caught up with her to find out more about<br />

how the course will benefit her and the<br />

department overall.<br />

Speaking to Heartbeat, she said: “The<br />

course took a year to complete, and it was<br />

a brand new course at the university, so I<br />

was in the very first cohort excitingly. I had<br />

already previously completed the PG Cert<br />

in Image Reporting (Appendicular) several<br />

years ago and, had already extended my<br />

role, so this was the next natural step in my<br />

career.<br />

“I took a lot away from the course, and<br />

I’m looking forward to sharing these<br />

learnings within my area. Being able to<br />

support the internal radiographer and<br />

Carrie Goodship - Radiographer<br />

radiologist reporting team will facilitate a<br />

faster reporting turnaround time ultimately<br />

leading to faster diagnosis and treatment<br />

for our patients. In addition, my ability<br />

to report plain film studies will enable<br />

the radiologists to concentrate on other<br />

reporting within imaging such as CT and<br />

MRI and performing specialist examinations<br />

with interventional radiology and<br />

ultrasound.”<br />


Carrie undertook the course alongside<br />

her day to day role, and that kept her<br />

extremely busy over the past 12 months.<br />

Looking back she recalls: “At times it<br />

was hard, managing my time between<br />

working shifts, writing essays and<br />

reflections required by the course as well<br />

as revision. It was all worth it in the end<br />

though and, I’m pleased I’ve invested<br />

my time in this additional learning. In<br />

the future, there is another module I<br />

would like to complete that focuses on<br />

the chest and abdomen. It would mean<br />

I could then report on all areas of the<br />

body which I’d like to be able to do.”<br />

Carrie isn’t the only radiographer<br />

within her area to have completed<br />

extra learning. She explained: “The<br />

department hopes to maintain a rolling<br />

training system in reporting so that<br />

a radiographer is qualified each year.<br />

There are two radiographers currently<br />

studying reporting courses. This will<br />

ensure a multi-skilled workforce and an<br />

efficient service.<br />

Have you got a<br />


CARE<br />

story?<br />

25<br />

We’d love to hear from you if you have…<br />

• An event or special occasion in your<br />

department<br />

• If you work with an inspirational colleague<br />

• Does your department do something that<br />

makes a real difference to our patients?<br />

Please get in touch if you’d like to be featured in an<br />

upcoming edition of Heartbeat!<br />

Email swbh.comms@nhs.net to submit your story idea.<br />


Lockdown smiles for shielding<br />

children – thanks to school nurses<br />


Lockdown has been difficult for<br />

many families, but one team<br />

has been helping directly with<br />

youngsters who have been<br />

shielding.<br />

The Sandwell school nursing team were<br />

approached by Sandwell Council at<br />

the beginning of the pandemic, as the<br />

country shut down, to discuss support<br />

for shielding families. And there were a<br />

variety of ways they were able to help,<br />

as Heidi Ferrier-Hixon, Team Leader,<br />

explained: “There were many families<br />

which were shielding due to having<br />

a child in the household that was<br />

considered vulnerable.<br />

“As a service, we were able to offer<br />

support in various ways including a<br />

weekly telephone call to the family,<br />

requesting the delivery of a food parcel<br />

if needed, and educational materials<br />

for those children who needed more.<br />

Beyond that, we offered a listening ear<br />

Heidi Ferrier-Dixon a School Nurse<br />

to parents who were struggling emotionally<br />

during the lockdown and a chat with a<br />

child who was not particularly struggling<br />

emotionally but hadn’t been outside the<br />

house for several weeks. We found that the<br />

prospect of speaking to a nurse seemed<br />

exciting to them.”<br />

“We contacted 228 families from May to<br />

September, and the support has been well<br />

received. Being able to speak to someone<br />

weekly whilst they have been unable to<br />

leave the family home has been helpful to a<br />

lot of families.<br />

“One young girl identified in a weekly<br />

contact that it was her birthday the<br />

following week and was upset that she<br />

would not see family and friends. Her wish<br />

was to get a birthday card, so the nurse<br />

arranged to send one to her. Afterwards,<br />

the nurse received photos of a happy and<br />

excited young lady and a big thank you,<br />

having received her card.<br />

“During lockdown, it was the little things<br />

that made a difference and all the staff<br />

have worked tirelessly to ensure that<br />

shielding families had what they needed<br />

from an essential point of view, but where<br />

also possible and able they have provided<br />

smiles.”<br />

Maternity department lights up to<br />

mark baby loss<br />

The maternity department was lit up<br />

in pink and blue to mark Baby Loss<br />

Awareness Week (BLAW).<br />

The lights were installed on 9 <strong>October</strong><br />

at the entrance into the maternity unit<br />

and delivery suite at City Hospital and<br />

switched on between 7pm and midnight<br />

during the awareness week.<br />

Ann Minto, Bereavement Support<br />

Midwife, said: “Baby loss is a sad and<br />

life changing event for women and their<br />

families. By raising awareness, we can<br />

contribute to breaking the silence.<br />

“BLAW culminates with the global<br />

Wave of Light on 15 <strong>October</strong> at 7pm, by<br />

lighting a candle and letting it burn for<br />

at least one hour. This is in memory of all<br />

the babies who lit up our lives for such a<br />

short time.”<br />

The lights were arranged by Randeep<br />

Degun from the estates team and<br />

funded by refurbishment and<br />

maintenance firm CLC Group.<br />

Ann added: “I want to say a huge thank<br />

you to Randeep for his help and support<br />

Ann Minto and Victoria Weaver, Bereavement Support Midwives outside the maternity department<br />

which was lit up to mark Baby Loss Awareness Week<br />

and CLC for funding the lights.”<br />

Stuart Lilley, Divisional Manager from the<br />

company, said: “CLC have worked closely<br />

with the Trust for several years on ward<br />

refurbishment and fire protection. When<br />

approached about supporting this, we were<br />

delighted to be able to help.<br />

“Many of us know of someone who has<br />

suffered the loss of a baby and being a<br />

family owned business, CLC recognises the<br />

importance of Baby Loss Awareness Week<br />

to give comfort to bereaved parents and<br />

their families.”<br />


Rachael Hebbert -<br />

by royal appointment!<br />

Born in Sandwell General Hospital,<br />

Lead Advanced Nurse Practitioner for<br />

Your Health Partnership (YHP) PCN<br />

Rachael Hebbert is very excited and<br />

incredibly proud to have earned the<br />

distinction of being a Queen's Nurse.<br />

Speaking to Heartbeat, she explained:<br />

“Nursing is my passion, especially nursing<br />

for older people, which is the area I find<br />

most rewarding, and where I have focussed<br />

my career. However, there was a time<br />

once I saw my career path in teaching as I<br />

am a qualified teacher and enjoy passing<br />

on knowledge and skills. I used to have a<br />

part-time post teaching ‘A’ level health and<br />

social care at Halesowen College whilst also<br />

working as a Nurse Advisor to the Older<br />

Person in Worcestershire.<br />

“I’m lucky that my nursing career has<br />

enabled me to pursue that dream in<br />

conjunction with my clinical role. I enjoy<br />

teaching student nurses and more junior<br />

colleagues and am currently teaching<br />

community pharmacists about the<br />

assessment of minor illness in my spare<br />

time.”<br />

The path to becoming a Queen’s Nurse<br />

is open to individual nurses who have<br />

demonstrated a high level of commitment<br />

to patient care and nursing practice.<br />

All nurses, health visitors and midwives<br />

with five years’ experience working in the<br />

community or primary care are eligible to<br />

apply. The application process includes<br />

a detailed description and explanation<br />

of how the nurse lives the values of<br />

the Queen’s Nurse Institute (QNI) and<br />

endeavours to develop quality nursing<br />

services for patients. Rachael received her<br />

accolade after demonstrating a high level<br />

of commitment to patient care and nursing<br />

practice. Nursing for 27 years and in YHP<br />

for six, Rachael leads the home visiting<br />

team for YHP where they substitute for<br />

a GP on home visits. She also leads on<br />

non-medical prescribing, end of life care,<br />

personalised care and is responsible for<br />

organising the multi-disciplinary team<br />

meetings within YHP. This award recognises<br />

her commitment to improving services and<br />

care for our patients in the community.<br />

She continued: “Sadly COVID-19 has<br />

affected our service currently as we are<br />

able to see fewer patients face to face on<br />

home visits due to the risk that we pose to<br />

housebound vulnerable patients. However,<br />

video consulting is great to be able to<br />

assess patients virtually.<br />

“I am very enthusiastic about personalised<br />

care and all that this entails and would like<br />

to develop services further to ensure that<br />

the patient is at the heart of everything we<br />

do. Above all else, I wish to continue with<br />

a clinical, patient-facing aspect to my work.<br />

Joining the Trust with YHP has presented<br />

many more exciting opportunities for<br />

the development of clinical roles. The<br />

opportunities especially for nurses are<br />

boundless particularly in terms of advanced<br />

practice.”<br />

Rachael is keen to keep it in the family<br />

as her husband she describes as “an<br />

exceptional man who is also an advanced<br />

nurse practitioner in the organisation.”<br />

Proud mum to two grown-up daughters,<br />

one of whom is a community psychiatric<br />



nurse and the other is in the Army;<br />

Rachael is excitedly awaiting the birth of<br />

her first grandson due in March 2021.<br />

Rachael’s one regret on receiving her<br />

award now is that her mom didn’t get<br />

to see it. “I’m a little sad that my Mom,<br />

who passed away five years ago, was<br />

not around to see it – she would have<br />

been chuffed to bits!”<br />

Rachael Hebbert, Lead Advanced Nurse Practitioner for Your Health Partnership (YHP) PCN<br />


28<br />

Day nursery gets hands on in<br />

garden project<br />

Children from the Sandwell Day Nursery<br />

have been getting their tiny hands dirty<br />

as part of a new and innovative garden<br />

project.<br />

The garden project is based outside of<br />

Hallam restaurant and is part of the Trust’s<br />

plan to further developing our Sandwell<br />

Hospital site.<br />

“The green-fingered nursery children have<br />

been planting a whole host of herbs,<br />

Pulse<br />

News in brief from around our organisation<br />

The day nursery children getting their hands stuck in planting the crops<br />

100 not out for World of Work<br />

programme<br />

Teams around the Trust have been<br />

celebrating after the World of Work<br />

programme hit its latest impressive<br />

milestone.<br />

World of Work (WoW), is a unique<br />

work experience placement programme<br />

designed and funded to assist job seekers<br />

and unemployed people over the age of<br />

25+ that live within three to five miles of<br />

City Hospital. Recently it completed its<br />

most recent group of cohorts and in doing<br />

so passed the 100 mark in terms of those<br />

it has been able to help.<br />

The WoW programme aims to help<br />

individuals get ready for work, helping<br />

to focus aims, and arrange placements<br />

around the Trust (qualifications depending)<br />

in clinical and non-clinical departments.<br />

WoW apprentices help in vital service<br />

areas as apprentices, administrators, clerks<br />

and receptionists, hotel services, estate<br />

vegetables and fruits all as part of our<br />

community allotment,” said Emma Collier,<br />

Day Nursery Manager.<br />

“From garlic, chilli, lettuce and Swiss<br />

chard to broad beans, sage chives,<br />

mint and curry plants the children have<br />

been planting the lot! A couple of them<br />

even added wind spinners and garden<br />

ornaments too.”<br />

The project is just the start of a year-round<br />

allotment development which aims to<br />

educate the young children.<br />

A recent World of Work cohort<br />

operatives, porters, patient transport<br />

drivers, health care assistants, trainee<br />

nurses and more.<br />

“We are delighted to have reached this<br />

incredibly important milestone for us,”<br />

Liza Gill, World of Work Project Lead &<br />

Volunteer Service Manager told Heartbeat.<br />

“Despite the pandemic and despite only<br />

being in operation for a relatively short<br />

time, WoW has already been able to help<br />

so many people, several whom have been<br />

able to find roles in or connected to our<br />

organisation.<br />

If you have a story you would like to appear<br />

on the Pulse page, please email a photo and a<br />

short explanation to swbh.comms@nhs.net<br />


Toni Carr, Deputy Nursery Manager, thinks<br />

the gardening and planting of crops and<br />

vegetables is a great source of learning<br />

for the children. She said: “It’s fantastic<br />

to educate our children about where<br />

foods come from and what seeds can<br />

become. The learning will also play a part<br />

in encouraging the nursery children to<br />

eat healthily and the huge benefits of a<br />

balanced diet that will only help them long<br />

term.”<br />

Emma believes the sensory gardens will<br />

increase positivity and make the entrance<br />

to the Hallam Restaurant more eye<br />

catching for colleagues and patients alike.<br />

She said: “What our children have started<br />

will eventually become a garden where<br />

people can sit and reflect and take time<br />

to relax. It will be topped off with the<br />

magnolia tree in memory of Veena Terpot<br />

who sadly passed away earlier this year as<br />

well as the memorial wall where people<br />

can remember their loved ones.”<br />

She added: “Further down the line, with<br />

the support of our Andrew Mould and his<br />

team. We're planning to have a bug hotel<br />

for children and visitors to spot the bugs,<br />

and we’re hopeful we will be able to plant<br />

butterfly and free friendly flowers.”<br />

Don’t forget the garden project isn’t<br />

just for the Sandwell day nursery but<br />

for all our colleagues to get involved<br />

too! If you would like to play your<br />

part in the project, please contact<br />

andrew.mould@nhs.net.<br />

WoW<br />

World of Work Project Birmingham<br />

Project Information<br />

"Some have found a calling they want<br />

to peruse, others have discovered (or<br />

rediscovered) a sense of satisfaction<br />

in working, and others have found<br />

the guidance they needed. They have<br />

benefited and, the Trust has benefited too<br />

from their efforts. Thank you to all the<br />

teams that have assisted with placements.<br />

We are looking forward to seeing where<br />

we go next Are in you 2021 25 and possibly beyond.”<br />

or over?<br />

Are you<br />

Do you<br />

live in<br />

For more information unemployed? on WoW<br />

Birmingham<br />

call<br />

0121 507 4891 or email<br />

lizagill@nhs.net.<br />

<br />

SWBH<br />

Volunteers<br />

Service<br />

“Giving Time<br />

To Care”<br />

Sandwell<br />

West Birmingh<br />

NHS<br />

Are you looking<br />

to return to the<br />

world work or other<br />

pathways leading<br />

to work?<br />

WoW aims to engage with long term unemployed people across Birmingham and<br />

provide support with training and linkages to work within key growth sectors. WoW<br />

is managed by Birmingham City Council; supported by Solihull Council and Sandwell &<br />

West Birmingham Hospitals NHS Trust.<br />

For further information visit<br />

https://www.swbh.nhs.uk/volunteers/worldofwork/<br />

Or contact lizagill@nhs.net 0121 5074891<br />


Aner Marcelo<br />

Hotel Services Manager<br />

This month we say a warm welcome<br />

to Aner Marcelo, Hotel Services<br />

Manager.<br />

Hailing from the Philippines originally, Aner<br />

has had a long and successful career both<br />

in the Philippines and the UK. Speaking<br />

to Heartbeat, Aner told us about his<br />

extensive career. “My background in the<br />

hospitality industry comes from the UK<br />

and back home. Over the years I have held<br />

numerous positions, everything from being<br />

a factory worker to various managerial<br />

roles. I took on these positions whilst<br />

studying long-distance and raising a family<br />

at the same time. Juggling family and work<br />

commitments over my career has been<br />

something of a balancing act, but it’s all<br />

been worth it.<br />

“I have various qualifications, including<br />

hotel and catering management, human<br />

resources (CIPD), a law degree and facilities<br />

management. These qualifications are from<br />

different UK universities and what they’ve<br />

all taught me is how to take a hands on<br />

approach in dealing with situations. I have<br />

had to deal with some difficult customer<br />

service situations in both public and private<br />

sector roles, all of which have given me lots of<br />

valuable experience and transferable skills.<br />

“My current role is as Hotel Services Manager<br />

working across the whole of the organisation.<br />

I work with lots of different colleagues in<br />

various teams which I enjoy. I also look after<br />

colleagues working within hotel services that<br />

work both day and evening shifts. I think it’s<br />

that variety that makes this role so rewarding.<br />

I get to meet lots of different people and no<br />

two days are ever the same. Ultimately we are<br />

here to ensure that we support our internal<br />

and external customers and provide a high<br />

standard of cleanliness, always putting our<br />

patients at the heart of everything we do.”<br />

Outside of work, Aner is very much a family<br />

man. Married to Lorraine from Cornwall he<br />

likes to live a quiet life. “My beautiful wife,<br />

Lorraine, is the heart of our family, and I<br />

wouldn’t have it any other way.”<br />

Aner Marcelo<br />

Wave goodbye to…<br />

Maxine Walker<br />

Lead Pharmacy Technician for Ward Services<br />

This month we say farewell to Maxine<br />

Walker - our Lead Pharmacy Technician<br />

for Ward Services.<br />

Maxine began her career with the NHS in<br />

1980. It was her first job, and she initially<br />

worked as a pharmacy assistant. Speaking<br />

to Heartbeat, she recalled: “This was the<br />

job I had when I first left school, and I liked<br />

it so much I’ve been here for 35 years. I<br />

have had the pleasure of working with a<br />

lot of different people and teams which has<br />

made for a rewarding career.”<br />

Maxine left the organisation briefly to<br />

complete her pharmacy technician course<br />

before returning in 1985 to work within our<br />

pharmacy team. She told us: “I have seen<br />

a lot of change over the years. One of the<br />

main changes was when City and Sandwell<br />

joined together to become the Trust we<br />

know today. I’ve had several diverse roles<br />

within the pharmacy team. In particular, I<br />

enjoyed working with the Black Country<br />

Mental Health Trust when Sandwell Hospital<br />

oversaw this.<br />

“I also worked as a lead technician for both<br />

Maxine Walker<br />

City and Sandwell emergency services as<br />

well as my last role as a lead technician for<br />

ward services. In this role, I had a team of<br />

10 people, and together we looked after<br />

the whole of ward services. Even though<br />

COVID-19 has presented many challenges<br />

this year, I am pleased with how we have all<br />

performed and worked to keep everything<br />

going.”<br />

Speaking of Maxine and her impact within<br />

pharmacy, Navneet Kaur Gill, Academic<br />

Practitioner Pharmacist said: “Maxine has<br />

contributed to the department through<br />

her role as a lead technician in a variety of<br />

areas such as distribution, mental health,<br />

emergency services and ward services. She<br />

has played a pivotal role in creating and<br />

implementing medicines management in<br />

the Trust. At the time, this was unique in<br />

hospital pharmacy, and she paved the way<br />

for many other pharmacy departments.<br />

Today we are still benefitting from her hard<br />

work and dedication.<br />

“Maxine has also completed a clinical<br />

diploma. During her time at SWB, she has<br />

trained and supported many others and<br />

helped them achieve their goals. Thank you<br />

from us all for your contributions and for<br />

always being a supportive, approachable,<br />

hardworking member of the pharmacy<br />

team.”<br />

.<br />


Letters, of less than 200 words please, can be sent to the Communications Department,<br />

Trust Headquarters, Sandwell Hospital or by email to swb–tr.SWBH–GM–Heartbeat@nhs.net<br />


The mask<br />

Dear Heartbeat,<br />

I’ve seen the messages, I understand what<br />

you are telling us to do but it seems not<br />

everyone understands the importance of<br />

wearing a mask. It’s simple really – put a<br />

mask on and make sure it covers your face,<br />

not your chin or even your elbow as I’ve<br />

seen a mask being worn – your face.<br />

What can the Trust do to ensure people<br />

follow the rules? Will we be taking action if<br />

people do not wear their masks properly?<br />

Seems like a sensible thing to do as we<br />

work in an acute medical setting which<br />

carries more risk than most workplaces.<br />

Kind regards<br />

Anon<br />

Dear colleague,<br />

Thanks for your message and I fully<br />

understand your frustration. It is<br />

absolutely vital that all colleagues<br />

follow the PPE policies we have in<br />

place. This means wearing a fluid<br />

resistant surgical mask in all clinical<br />

settings, even in the corridors and<br />

shared areas of our clinical buildings.<br />

FFP3 masks should be worn for all<br />

aerosol generating procedures and<br />

where this is risk of rapid deterioration<br />

of patients. Some colleagues, due to<br />

their individual risk assessment, should<br />

also be wearing enhanced PPE such as<br />

FFP3 masks in amber/green areas.<br />

COVID-19 cases are rising in the<br />

community and we are now seeing<br />

a sharp increase in cases in our acute<br />

hospital beds.<br />

People who deviate from our infection<br />

prevention and control guidance are<br />

putting themselves, their colleagues<br />

and our patients at risk and this<br />

is a serious conduct matter. David<br />

Carruthers and I wrote to all line<br />

managers two weeks ago to emphasis<br />

their responsibilities to ensure that<br />

their team members adhere to our<br />

guidance. There is full support to tackle<br />

this from all our senior leaders.<br />

If you see people who are not<br />

following the guidelines appropriately,<br />

please challenge them respectfully. If this<br />

is still not having the correct response<br />

then please escalate this and action will<br />

be taken.<br />

Best wishes<br />

Kathy French, Interim Chief Nurse<br />

Halal options in Hallam Restaurant<br />

Dear Heartbeat,<br />

I know the Trust is always working to make us<br />

a more inclusive organisation however I have<br />

noticed the last few times when I go into the<br />

canteen they have ran out of Halal options.<br />

Granted I have being going after 12.30pm but<br />

due to my work patterns and meetings, I’m<br />

not always able to get their at midday day on<br />

the dot. This has meant I have been forced to<br />

have a mix and match of vegetables. 1 Could<br />

we perhaps look into increasing the quantity<br />

of Halal food we make for folk who may have<br />

their lunch later?<br />

Kind regards<br />

Anon<br />

Dear colleague,<br />

Thank you for highlighting your<br />

experience and giving us the opportunity<br />

to look into this for you.<br />

I have spoken to my colleagues and we’re<br />

sorry that there was not a Halal option<br />

available for you. In order to prevent this<br />

occurring again we will batch cook more<br />

halal curry options so that you have a<br />

choice next time you have your lunch with<br />

us.<br />

I hope this addresses your concerns.<br />

Should you wish to discuss anything<br />

further, please feel free to contact the<br />

catering department directly.<br />

Kind regards,<br />

Ilona Petersen, Catering Manager<br />

Put a water machine inside the<br />

Sandwell Trinity House gym already<br />

Dear Heartbeat,<br />

I remember contacting occupational health<br />

back in 2019 about the water machine outside<br />

of the gym. Though I totally understand with<br />

COVID-19 we can’t have one ‘outside’ the<br />

gym otherwise everybody will be using it,<br />

couldn’t we have one put inside the gym?<br />

When I’m working out it does get very hot<br />

and I would appreciate being able to hydrate<br />

myself and avoid the risk of me becoming<br />

dehydrated. I have spoken to many colleagues<br />

who use the Sandwell gym and not one has<br />

disagreed with me yet! Surely we can arrange<br />

for a water machine to be put inside the gym?<br />

We are encouraging people to look after<br />

their health and wellbeing yet putting an<br />

unnecessary obstacle in the way by not<br />

providing a water machine in the gym. I’m<br />

not sure if City gym has a water machine (if it<br />

doesn’t there should be one there too by the<br />

way) but last time I checked we had one in the<br />

canteen at Sandwell.<br />

Regards<br />

Anon.<br />

Dear colleague,<br />

Thank you for your letter and for bringing<br />

this to our attention.<br />

Across our organisation, we have several<br />

water fountains for colleagues to use. We<br />

recognise the importance of providing<br />

drinking water across our sites, including<br />

for those using the gym.<br />

We are looking into the options of<br />

replacement water cooler near to the<br />

gym but want to also make sure that<br />

colleagues are able to access water who<br />

may not be using the gym. This will<br />

provide easy access to water before,<br />

during and after workouts. I hope this<br />

answers your query.<br />

Kind regards,<br />

Bethan Downing<br />

Joint Acting Director of People and OD<br />


David talks about: How do we look after ourselves<br />

as we enter the second wave of the pandemic?<br />

Professor David Carruthers, Medical Director and Acting Chief Executive<br />

Toby Lewis is away<br />


Wellbeing<br />

You are all now well aware of the<br />

increasing cases of Coronavirus in<br />

the community and the numbers of<br />

patients in hospital beds that have<br />

been increasing since September.<br />

As we brace ourselves for the<br />

second wave of the pandemic we<br />

are clearly better prepared than<br />

we were in March. We know more<br />

about the virus and who is most at<br />

risk. We know more too about how<br />

best to care for those who become<br />

acutely unwell and how to protect<br />

ourselves and each other. Research<br />

programmes are working rapidly<br />

to improve our understanding and<br />

vaccine trials look promising. So,<br />

there are reasons to be optimistic.<br />

It is, nevertheless, very common<br />

to be experiencing different levels<br />

of anxiety, depression and stress<br />

at this time. We now know more<br />

about the wider impact of the<br />

virus on our communities. The job<br />

losses, isolation and changes to<br />

our usual way of life are creating<br />

greater risk of mental ill-health and<br />

this is particularly true for health<br />

care workers. Dame Clare Gerada’s<br />

new book (Beneath the white coat:<br />

Doctors, their minds and mental<br />

health) looks at mental health<br />

among the medical workforce and<br />

draws on research of health care<br />

workers who had worked during<br />

the Sars and Ebola outbreaks as<br />

well as her own experiences as a<br />

medic and with the charity Doctors<br />

in Distress.<br />

Healthcare professionals are trained<br />

to put our patients first, and<br />

indeed, all those working for the<br />

The Trust has worked with different providers<br />

throughout the pandemic to help colleagues<br />

stay well during the pandemic. On offer have<br />

everything from energy pods, the sanctuary,<br />

access to podcasts and lots more.<br />

NHS whether in a clinical or nonclinical<br />

role are generally doing so<br />

because they want to help deliver<br />

the best care for patients. So it is<br />

easy to diminish our own health care<br />

needs and not fully address how we<br />

ourselves are feeling.<br />

Many of you experienced things<br />

during the first wave of the pandemic<br />

that you had never thought you<br />

would come across during your NHS<br />

careers. More people were dying<br />

without family or friends around<br />

them, lots of you were working<br />

in areas you were unfamiliar with<br />

and were unable to get the face to<br />

face support you normally would<br />

from spending time with family<br />

and friends. Those of you shielding<br />

have expressed your own feelings<br />

of isolation and how that impacted<br />

on your feelings of being a valued<br />

employee.<br />

Whatever you have done this year,<br />

you have contributed hugely to our<br />

response, pulling together to deliver<br />

the best care for our patients and<br />

supporting their families. And that<br />

can feel exhausting.<br />

As we enter a second surge it is right<br />

that you consider carefully your own<br />

needs. Mental health awareness<br />

week in <strong>October</strong> was a welcome<br />

opportunity to reflect on our<br />

own wellbeing and take the time<br />

to think about how we really are.<br />

You don’t have to be in crisis to<br />

get help. You can make the most<br />

of the support that is available<br />

even when you feel ok. Because<br />

that support is often what can<br />

help prevent you from serious illhealth<br />

in the future.<br />

Dr Gerada argues that health<br />

workers need “psychological<br />

PPE” as much as masks, gloves<br />

and gowns. I hope that you are<br />

now familiar with the support<br />

that is on offer at our Trust for<br />

you. Of course, there is much<br />

you can do outside work that<br />

will also help. You will know that<br />

physical activity is evidenced to<br />

enhance mental wellbeing and<br />

I can vouch for that with my<br />

e-bike trips. Team challenges<br />

as part of our WhyWeight?<br />

campaign are about to kick off<br />

that will help build resilience,<br />

wellbeing and great team work.<br />

Please think about the tools<br />

you need in your psychological<br />

armour going into this next wave<br />

of the pandemic. If there is more<br />

or different help you need just<br />

get in touch. We need to look<br />

after ourselves and each other,<br />

this time around more than ever<br />

before.<br />


Children of NHS workers overjoyed<br />

with goody bags<br />

@SWBHCharity To donate<br />

to the Your Trust Charity text<br />

“SWBH16 £5” to 70070<br />

Delighted children of colleagues<br />

have said a huge thank you to an<br />

online company which has donated<br />

hundreds of gift bags to the<br />

organisation.<br />

Bookblock, which specialises in creating<br />

personalised gift boxes and bags, made<br />

the generous gesture to staff as a way<br />

to say thank you to their children for<br />

supporting their parents throughout the<br />

COVID-19 pandemic. The bags contained<br />

age appropriate toys, which included<br />

jigsaws, colouring books and paints, and<br />

other activities for children to enjoy.<br />

Junior Doctor, Vijaytha Murali, initially<br />

contacted Bookblock about the donation<br />

and then liaised with Your Trust Charity<br />

to arrange delivery. Vijaytha said: “We’ve<br />

worked hard with Bookblock over the<br />

past couple of months to create bags for<br />

children from the age of three to 16. It’s<br />

a wonderful gesture to say thank you to<br />

everyone who has worked so hard in this<br />

pandemic and their families.”<br />

One of those to receive gifts bags for<br />

her children was Joan Doherty, a nurse<br />

working at Sandwell Hospital. She said:<br />

“During the start of the pandemic, I was<br />

temporarily redeployed onto a COVIDpositive<br />

ward for several weeks.<br />

“Naturally, my daughters were anxious<br />

about this but they understood the<br />

necessity and were very supportive<br />

throughout. My twin daughters Amy and<br />

Emily were delighted with their goody<br />

bags which contained lovely, high quality<br />

gifts, including a journal, a make your<br />

own glowing pendulum, and a beautifully<br />

illustrated colouring book. I want to say a<br />

huge thank you Bookblock for the lovely<br />

gifts which were appreciatively received.”<br />

Mike Blaber, Pastoral Lead for junior<br />

doctors at the Trust, added: “It’s been a<br />

difficult time for many people working in<br />

healthcare over the last six months. Lots of<br />

different things have been happening to<br />

support the wellbeing of colleagues, which<br />

is vital to delivering excellent patient care.<br />

“We are conscious that some staff<br />

members have children at home who have<br />

not seen them as frequently as they might<br />

normally do and that’s hard for everyone.<br />

Vijaytha worked closely with Bookblock<br />

to help raise some funds to support the<br />

wellbeing of colleagues in the Trust. We<br />

looked at how best to spend that money<br />

and thought about the children of staff<br />

members and what we could do to show<br />

them our appreciation.<br />

Amy and Emily Doherty with their goody bags from Bookblock<br />


<strong>October</strong> <strong>2020</strong> staff lottery results<br />

“Out of that, came this idea of creating<br />

some wellbeing packs for children. We<br />

want to thank them for releasing their<br />

parents and loved ones to spend more<br />

time away from home than normal<br />

during this difficult period. We hope<br />

these gift bags signify that thanks.”<br />

Heartbeat caught up with then<br />

Director of People and Organisation<br />

Development, Raffaela Goodby (before<br />

she left the organisation), she said: “We<br />

are so grateful to Bookblock for their<br />

generosity, love, and for focusing on<br />

the wider members of our SWB family,<br />

and for giving presents to the children<br />

and grandchildren of our hard working<br />

colleagues. Thank you so much for<br />

remembering everyone involved in the<br />

efforts, even the little people.”<br />

1st £186<br />

Judith Moore<br />

2nd £111.60<br />

Jacque Calloway<br />

3rd £74.40<br />

Muchiyapiwa Sibanda<br />

Don’t forget that Your Trust Charity lottery costs just £1 a month and anyone<br />

who works for the Trust can join. Payment is deducted from your wages each<br />

month. To take part email amanda.winwood@nhs.net.

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!