2020 Report to our Communities

2020 Report to our Communities
BEHIND THE SCENES. IN THE TRENCHES.
HICS: an incident
management system
which assists hospitals and
healthcare organizations in
improving their emergency
management planning,
response, and recovery
capabilities for unplanned
and planned events.
The year 2020 didn’t start on March 15. But doesn’t it feel like that? When the pandemic
hit in mid-March, life took a topsy-turvy turn for almost everyone. But perhaps nowhere more
than in healthcare. One of the first things we did was to initiate “Incident Command.” The
Hospital Incident Command System (HICS) is simply a standardized approach to managing
complex incidents. Is Covid-19 complex? I think we can all agree on that! The core of our
HICS team worked hard for months making major adjustments to the way we care for
patients, residents, and staff. From hard decisions like closing our senior care campus and
hospital cafeteria to visitors ... to creating “negative pressure” rooms in our hospital ... to
moving personnel into different roles as needed ... to establishing a LOT of protocols for
safety and response ... this team met regularly and communicated diligently to our employees
and the communities we serve. Pictured are our HICS heroes, back row left to right: Chief Executive Officer Marty Guthmiller, Clinic
Director Steve Walhof, Chief Operating Officer Dan McCarty (now retired), and Chief Medical Officer Dr. Alan Laird. Front row: Director of
Patient Care Laurie Gebauer, Occupational Health and Walk-In Clinic Manager Liza Schouten, and Director of Quality Jeanne Jungers.
Medical clinics in Hospers, Orange City, and Paullina
Walk-In Clinic in Orange City
Main campus clinic/hospital/birth center/surgical center:
1000 Lincoln Circle SE, Orange CIty Iowa 51041
712.737.4984 • ocHealthSystem.org
5,500
NUMBER OF HOURS
THE HICS TEAM MET
FROM MID MARCH TO
MID OCTOBER
Orange City Area Health System is a comprehensive health system encompassing three family medicine clinics, a walk-in clinic, emergency medicine, sports medicine clinic,
behavioral health clinic, award-winning hospital, birth center, surgical center, radiology and laboratory services, occupational health services, specialty outreach services,
physical and occupational therapy, home health and hospice, a retirement community, and a senior care center. The health system campus – designed with privacy and total
healing as its foundation – is situated on 37 acres, including a pond with fountain, a healing garden, and a field of prairie grasses and wild flowers adjacent to the PuddleJumper
Trail. A team of family medicine providers, along with dedicated nurses, medical specialists, and 500 support staff, are committed to serving the region with the Core Values of
Integrity, Commitment to Excellence, Dedicated Colleagues, and Extraordinary Customer Experience. Orange City Area Health System has been recognized as a Press Ganey
Guardian of Excellence in Patient Experience award winner; one of the Top 20 Critical Access Hospitals in the nation; one of Becker’s Hospital Review’s “62 Critical Access
Hospitals to Know” in the U.S.; a National Organization of State Office of Rural Health’s top performer in Patient Satisfaction; A CMS five-star hospital for patient experience;
and a Women’s Choice Award recipient for Outstanding Patient Experience for six consecutive years.