IT Portfolio Final 2020

BIMBO
CANADA IT
MISSION
To be recognized as one of the best IT
organizational teams in Grupo Bimbo.
INNOVATION
Integrating industry
leading global
technologies to meet
business objectives.
AGILITY
Layering Fewer, Bigger, Bolder
strategies to transform the Bimbo
Canada business through agile IT
processes - size, scope, market
conditions & sophistication.
SERVICE
& SUPPORT
Enhancing the user experience
through delivery, visibility and
leadership directly aiming to
lower total cost of ownership.
Mission Vision Beliefs
Delicious and
nutritious baked
goods and snacks in
the hands of all.
Transform the baking
industry and expand our
global leadership to better
serve more consumers.
• We Value the Person
• We are One
Community
• We Compete and Win
• We Act with Integrity
• We Get Results
• We are Sharp
Operators
• We Transcend
and Endure
Working together to achieve a global mission.

Our #1 priority is
to ensure
continuous
availability of IT
Production and
delivery systems
in Bimbo Canada.
WHAT WE DO
WE PARTNER
Partnering with the Bimbo
Canada business to oversee,
collaborate, manage and
execute all IT related activities.
WE LEAD
Taking the lead to deliver
technology projects in
partnership with
Grupo Bimbo IT COE.
WE ARE THE CONDUIT
Drive technical solutions
and support to meet Bimbo
Canada's operational and
strategic objectives.
WE MOVE THE BUSINESS, FORWARD

STRATEGIC
FOCAL
POINTS
IN IT
01
02
DATA
GOVERNANCE
SUPPLY CHAIN
AUTOMATION
03
DIGITAL
TRANSFORMATION
04
BUSINESS
INTELLIGENCE
05
USER
EXPERIENCE
06
CLOUD
INNOVATION
A PATHWAY FOR BUSINESS
TRANSFORMATION IN
BIMBO CANADA IN 2021
AND BEYOND
07
NETWORK
DEVELOPMENT

NATIONAL ON -DEMAND INITIATIVES
O-CLOUD
PROGRAM
Moving to the cloud enables access to
enterprise-class technology with industry
benchmarks. O-Cloud is expected to
enhance business productivity through
fewer, bigger, bolder technological
synergies, accelerate associate navigation
techniques to execute processes and
improve the overall user experience.
EMBRACING THE
FUTURE WITH
SMART CLOUD
TECHNOLOGIES
SCALABILITY
O-Cloud ERP including SCM /
HCM modules will replace
Bimbo Canada’s existing
Oracle EBS R12 systems.
REPORTING
Reporting made easy.
Real-time big data analytics
& business intelligence.
USER
EXPERIENCE
Fewer navigational steps in the
process to enhance business
productivity.
ENHANCE THE
DEMAND SIGNAL
Enabling technologies and process to
streamline the ability to predict consumer
demands with the right inventory at the
appropriate location at the right time for
better efficiency.
PROCESS
OWNERSHIP
Business must own the process
to ensure accurate and timely
inputs of data into the
appropriate technology systems.
MASTER DATA
OWNERSHIP
Data Management Office will guide
and support the process for the
business to own the master data.
Governance of continuous
improvement of maintaining accurate
master data is paramount.
KEY USER
NETWORKS
Activating key user networks in
each functional units must be the
new norm to ensure proper change
management is executed to avoid
obsolete knowledge errors.

IT
LEADERSHIP
TEAM
Robert Dombkowski,
Sr Director, IT – Supply Chain
Dixie Anne Grieve,
Lead, IT – PMO
Melissa Weiss,
Director, IT –
Commercial Solutions
Silvana Pojic,
Director, Data Mgmt. Office
David Aird,
IT Business
Partner / VP,
Bimbo Canada
Eduardo Gonzalez,
Lead, IT – Service Delivery
Jey Mahendran
Lead - IT Communications, Change
Management, Training & User Experience
Marcos Diaz,
Lead, IT – BI Technical
Jerry Zhou,
Senior Analyst, e-Commerce
GOT AN IT ISSUE?
LET US HELP
Open a ticket. ITworks technical support is
available to our associates 24/7 through our
Help Desk support services.
Troubleshooting requests can be solved
using our ticketing system via chat, by
phone, or through our self-service portal.
ITworks SERVICE DESK SUPPORT
Self
Service
Portal
Phone
1-888-828-9874
FIELD SUPPORT
IT Bar Head Office, ON
2 International BLVD | Etobicoke ON | M9W 1A2
Montréal Area, QC
3443, avenue Francis-Hughes | Laval QC | H7L 5A5
Langley Office, BC
6350 203 Street. I Langley BC I V2Y 1L9
Québec City Area, QC
380, rue Notre-Dame North
Sainte-Marie-du-Beauce QC I G6E2K7
Service operations hours are
from Monday to Friday
8:00 am - 5:00 pm.

NOTES
Production is king is our mantra in the Bimbo Canada IT team. It means that we ensure that our bakeries
and distribution centres get our products out the door to our customers every day and on time.
Production is king is our mantra in the Bimbo Canada IT team.
It means that we ensure that our bakeries and distribution
centres get our products out the door to our customers every
day and on time.