Bursary Newsletter - Issue 1 - Volume 1 Quzrter Aug-Oct - 2020-21 Final

9
S.A.S.S.
T
he SASS Team has seen its fair share of changes over the past few months. One of those changes
being that Lincoln Gordon is currently the acting supervisor for the Unit and is tasked with the responsibility
of ensuring the effective execution of all the duties of the SASS team and to provide a World
Class Customer Service experience to the customers.
S.A.S.S. Team
The S.A.S.S. team comprises the Customer Service officers, Call Centre and Delinquency sections. Each
section has specific responsibilities which focuses on addressing student financial matters.
Customer Service—Process walk-in customers, prepare statement and tuition letters, process Installment
plans applications, and assist students with financial matter.
Call Centre—Responds to all incoming calls, emails, live chats, and WhatsApp messages that comes in
to the section.
Delinquency Unit—Handles all delinquent student accounts of the University. This team is charged
with the herculean task of collecting from delinquent students.
The start of the academic year 2020/21 has already proven to be filled with challenges. The Covid-19
pandemic has led to a delayed reopening of the school and registration, indecisiveness as to the delivery
platform for courses, among many other issues, all of which impacted our normal operations.
A wise person once said, ’good cream always rise to the top’, and our SASS team did just that. We attacked
the thousands of email queries, Whatsapp messages and telephone call from our customers.
Take a bow guys!
9