Bursary Newsletter - Issue 1 - Volume 1 Quzrter Aug-Oct - 2020-21 Final

12
THE
of
C
ovid-19 has significantly affected every individual
across the globe either directly or indirectly. The
pandemic has affected us socially, economically and
emotionally. We have had to adjust our lives around
the reality of the nature of the disease. Jamaicans in
general have been constantly reminded through various
mediums and entities to practice safety protocols
to ensure the containment and prevention of the
spread of this deadly virus.
The University of the West Indies, Mona, has also established
a task force charged with ensuring that it
follows a strict safety protocol to ensure the safety of
its members. Even though the University has managed
to resume operations amidst the pandemic, protocols
have been implemented to ensure that the
University remains safe and compliant as ordered by
the Government of Jamaica. Through careful planning
and execution, the University managed to utilize its
resources to offer online courses to students and
made it possible for its staff to also work from home.
It has been very challenging for the University to operate
during this time. The University has had to adjust/loosen
many of the financial restrictions to allow
students to enroll and continue with their studies.
Our Unit, The Billings & Receivables/Student Administrative
Services Section has been in full operation
mode to ensure that the University stays afloat with
its collection. We have had to be creative and strategic
with all of our portfolios to ensure that we remain
efficient. Mrs. Scott-Crossley has lead this charge and
continues to break ground in charting the way forward.
The team has managed to push through all these
challenges while ensuring that all safety protocols are
observed. The S.A.S.S. section have undergone various
changes such as:
reducing face-to-face contact with walk-in customers,
reduce staffing with the Call Centre to observe
social distancing protocols,
provide sanitizers and disinfectants for the staff as
well as to the customers,
handling all walk-in queries at the front desk
which was retrofitted with glass panels.
The SASS section has also made their online presence
more available for customers. Customers are
able to contact the section via telephone, email,
live chats and WhatApp.
Gentle Reminder
Wash hands for 20 seconds after using the rest
room.
Sanitize your work area every morning
Always wear your masks
Always practice social distancing
12