Welcome KIT-FINAL web.indd - The Arts Centre

A R T I S T S ’ W E L C O M E K I T

One of the best things about the
performing arts is its ability to…
surprise

welcome
Welcome to the Arts Centre. It is a place that’s as much
about performers as it is audiences having a great time.
This Artists’ Welcome Kit has been created with artists in mind,
to help make your stay here as easy and as user friendly as
possible.
It was developed with assistance from our Artists Advocates, a
group of arts practitioners who meet regularly, and work closely
with our staff.
I trust the Welcome Kit will help you get the most out of our
facilities and allow you to find your way around the Arts Centre,
and the precinct.
If you have suggestions as to how we can make your time at the
Arts Centre more rewarding, we’d love to hear what you think.
Chookahs!
Tim Jacobs
Chief Executive

BUILDING SECURITY & ACCESS
Security, people, personal belongings and facilities
are of the utmost importance to us.
To achieve this we have developed a comprehensive
security system. We hope you can understand it
is important for all artists and staff to maintain the
integrity of the Arts Centre.
What is Access Control?
The Security Access Control System (SACS) replaces
normal door locks with electronic ones. These locks
will unlock when an authorised person swipes their
security card to the card reader fitted to the wall next
to the door. To allow entry to back-stage areas via the
lifts and pass-doors, security cards are needed.
How to use the System
The card reader is a small, oval shaped, plastic box,
which has an “S” shaped red light and another small
red light below it. How to use this system:
1 Swipe your security card approximately two
centimetres in front of the reader.
2 Wait for the small red light to change to green.
3 Open the door.
NOTE: If you try to open the door before the light
turns green the door won’t unlock.
To Exit, there will either be a handle which opens the
door without needing a card, or an EXIT BUTTON will
be on the wall next to the door.
How to get a security card
All presenting companies provide a list of cast and
crew requiring access to backstage areas. Your pass
should be waiting for you at Theatres Stage Door on
your first day at the Arts Centre. On completion of
your season, your card needs to be returned to the
Arts Centre’s Stage Door. Presenters are charged for
each card not returned.
What happens if I lose my Security Card?
If you lose your security card please notify the Security
& Safety Department (ext. 8316). This is so that the lost
card can be made invalid. A temporary card can be
signed out from the Theatres Stage Door on level 5.
A replacement card will be issued as soon as possible.
SAFETY & SECURITY / TRANSPORT
What if I leave my card at home?
If you forget your card you can get a temporary
security card from Theatres Stage Door. Temporary
cards need to be returned at the end of the day as
they are deactivated at the end of each day.
Dressing Room Keys
Dressing room keys can be signed out at Theatres
Stage Door, they need to be returned each night
when you leave the Arts Centre. Loss of keys incurs a
significant replacement fee, which is charged to the
Presenter.
Valuables
Please look after your valuables, while we take due
care to ensure a secure environment we can’t accept
responsibility for valuables that are lost or stolen.
Accidents & Incidents
Please report any accident or incident immediately to
your Company Manager or the Arts Centre Security
office at Theatres Stage Door.
Smoking
The Arts Centre is a smoke free environment and
legislation prohibits smoking throughout the venue.
For the comfort and health of others please use the
ashtrays that are provided outside stage door.
Smorgon Family Plaza

GETTING TO THE ARTS CENTRE
The Arts Centre Car Park
The car park operates 24 hours Monday to Sunday.
Artists performing at the Arts Centre may apply for
a Stored Value Card from the car park office which
entitles you to a discount rate. Car park staff will
need to see your security pass. You will be asked to
pay a refundable deposit for the car park card and
you will need to prepay a minimum of four exit fees
each time you top up your card. Remember you pay
the discounted rate every time you exit the car park.
You may prefer to complete the form and collect
your card before coming on site. This can be
arranged through the car park office. Please
telephone (03) 9281 8012.
Public Transport
Melbourne’s public transport system consists of
trams, trains, and buses in a one-ticket interchange
system called Metlink. Tickets can be purchased at
any railway station, vending machine on trams, retail
outlets and from bus drivers. For more information
phone: 13 16 38 (7am – 9pm daily)
SAFETY & SECURITY / TRANSPORT
Trains
Trains to every station on the Metlink system leave
from Flinders Street Station, which is a two-minute
walk across Princes Bridge.
Trams
Melbourne has an extensive tram network with
routes passing through the city centre. Many of these
services travel along St Kilda Rd past the Arts Centre.
Buses
Metlink buses set down in Southbank Boulevard and
nearby city streets.
Taxis
Set down points by the Theatres front doors on
St Kilda Road or Stage Door. Taxi Rank on St Kilda
Road in front of Theatres. Taxis charge a flag-fall fee
plus a set fee per kilometre.
Tipping is appreciated, but not compulsory.
Silver Top 131 008
Arrow 132 211
Black Cabs 132 227
Embassy 131 755

LEVEL 2 & 3 THEATRES BUILDING PLAN
Level 2
Theatres Building

LEVEL 2 & 3 THEATRES BUILDING PLAN
Level 3
Theatres Building

DOCTORS
Alphington Sports Medicine Clinic
Dr Andrew Garnham
339 Heidelberg Rd NORTHCOTE
Phone 9481 5744
Sports Physicians available from 9.30am – 7.30pm
by appointment and at The Australian Ballet Centre
(behind the Arts Centre) also by appointment
Phone 9669 2700
Southgate Medical Centre
3 Southgate Ave SOUTHGATE
(Podium level)
Phone 03 9690 1433
Monday to Friday, 8.30am – 5pm
Saturday, 9am – 11.30am
After hours service available, emergencies welcome
Prahran Sports Medicine Centre
316 – 318 Malvern Rd PRAHRAN
Phone 03 9529 8899
Monday to Friday, 8am – 8pm
Saturday, 9am – 1pm
On site x-rays, physiotherapy (hand & shoulder
specialists), podiatry, massage, dietician.
Olympic Park Sports Medicine Centre
Swan St MELBOURNE
(opposite Vodafone Arena)
Phone 03 9427 0366
Monday to Thursday, 8am – 8pm
Friday, 8am – 6pm
Saturday, 9am – 1pm
Physiotherapy, massage, podiatry,
dietician, clinical physiologist.
Melbourne Sports Medicine Centre
Level 4, 250 Collins St MELBOURNE
Phone 03 9650 9372
Monday to Friday, 7.30am – 6pm
General & sports medicine, physiotherapy, podiatry,
nutrition, massage, pathology, x-ray.
LOCAL HEALTH SERVICES
ALTERNATIVE MEDICINE
Accident, Sport & Spinal
physiotherapy incorporating
the Melbourne Dance Clinic
Level 2, 12 Collins St MELBOURNE
Phone 03 9650 1347
Monday to Friday, 7am – 7pm
24 Hour emergency service
Manipulative, sports & dance physiotherapy,
podiatry, massage. Pilates studio.
Southbank Myotherapy & Massage Clinic
Level 4, Australian Ballet Centre
2 Kavanagh St, SOUTHBANK
Phone 0421 223 060
Open Monday – Saturday (by appointment),
includes Traditional Chinese Medicine,
physiotherapy & osteopathy.
Linda Kotis – Naturopath
Level 1, 530 Collins St MELBOURNE
Phone 03 9909 7011
Monday to Friday, 8.30am – 6pm
Naturopathy, massage, osteopathy.
HOSPITALS
The closest major public hospitals with
emergency facilities:
The Alfred Hospital
Commercial Rd PRAHRAN
Phone 03 9276 2000
Royal Women’s Hospital
132 Grattan St CARLTON
Phone 1800 442 007
Epworth Hospital
89 Bridge Rd RICHMOND
Phone 03 9426 6666

DENTISTS
Asadurian & Associates
Level 12, 140 Queen St MELBOURNE
Phone 03 9642 8955
Monday to Friday, 8am – 5pm
Emergencies Welcome
The Dentist
227 Commercial Rd SOUTH YARRA
(corner Chapel St)
Phone 03 9826 5588
Monday to Friday, 8.15am – 5pm
Emergencies Welcome
CHEMISTS
Centreway Pharmacy
253 Flinders Lane MELBOURNE
Phone 03 9650 2200
Monday to Friday, 8am – 6pm
“My Chemist”
Elizabeth Street between Lt Collins & Bourke St
MELBOURNE
Phone 03 9663 6704
Monday to Friday, 7am to 9pm
Saturday, Sunday & public holidays, 10 am to 5 pm
Mulqueeny Pharmacy
416 – 418 High St PRAHRAN
(approx. 10 min drive)
Phone 03 9510 3977
Open 9am to 12am every day
LOCAL HEALTH SERVICES
State Theatre
GYMS
City Baths
420 Swanston Street MELBOURNE
Phone 03 9663 5888
Swimming, gymnasium, aerobics, yoga, aqua
aerobics, squash, spa, sauna, personal training,
massage, solarium.
A casual visit for gym, swim & sauna is $15.50
a casual pass is $4 for swim only.
Monday to Friday, 6am – 10pm
Saturday & Sunday, 8am – 6pm
Underworld
Banana Alley Vaults
1, 2, 3 & 4 Flinders Street MELBOURNE
Phone 03 9621 1022
Open 24 hours a day, every day of the year
24 hour health foods, gymnasium, circuit, sauna,
spa, extensive machines and free weights, boxing
arena, dietician, personal training, massage.
Casual visit is $18.

DINING
Wirths Cafeteria
Level 3, Theatres building. For Arts Centre staff,
visiting companies and performers.
Monday to Friday, 8am till end of last interval in the
Theatres building and as required on weekends.
Hot Food from 11am – 2pm and 5pm – 8pm.
Hot Breakfast on Wednesday from 8.30am.
(Please note times are approximate and may change in line with
demand)
Café Vic
Situated on the St Kilda Road level 6 of the Theatres
Building. Café Vic offers a wide selection of hot dishes,
salads and desserts. Service varies between self-serve
and table service dependant on the time of day.
EQ Cafébar
River Terrace, Hamer Hall. Catering to a variety of
tastes, EQ Cafebar provides relaxed riverside dining in
a variety of eating environments and great city views.
Forecourt Coffee Cart
The Coffee Cart is open during daylight hours in the
forecourt of the Arts Centre, St Kilda Rd, making it a
very popular place on warm summer days. Stop by for
a latte or hot chocolate, and choose from a selection
of cakes and slices.
Southgate
Southgate offers many dining options, from a food
hall, to cafes, a-la-carte dining and bars.
ENTERTAINMENT
Hotels, Bars, Restaurants, Cabarets
Melbourne has liberal licensing laws. Some hotels
open at 7am, just as other licensed venues are
closing! For more information about what Melbourne
has to offer in entertainment, shopping and
interesting places to see, please visit the Information
Centre at Federation Square.
LOCAL SERVICES

BANKS
Monday – Thursday, 9.30am – 4pm
Friday, 9am – 5pm
There are branches of each bank on Swanston
or Collins St. The closest ATM (auto teller) is in
the car park at the Arts Centre or at Southgate.
POST OFFICES
The nearest letter-box is on St Kilda Rd,
directly outside the Arts Centre towards the
National Gallery of Victoria.
Flinders Lane Post Office
246 – 250 Flinders Lane Melbourne
Monday to Friday, 8.45am – 5pm
Australia Post Enquiries: Phone 13 13 18
LOCAL SERVICES
DRY CLEANING
Arts Centre Car Park offers a dry cleaning service,
items can be dropped off and collected anytime
(car park is open 24 hours a day). Same day service
is possible upon request (drop off before 10am)
FLORIST
In Full Bloom
280 Clarendon Street
SOUTH MELBOURNE
Phone 9696 1688
www.infullbloom.com.au
Flowers, plants, events, delivery

THE ARTS CENTRE
ESSENTIAL PHONE NUMBERS
Switchboard 5 or 9281 8000
Security 8316
Emergency 8222
Stage Door – Theatres 8320
Stage Door – Hamer Hall 8248
First Aid 8316 or 8330
Directory Assistance (Telstra) 1223
Ambulance 000
If you have external access dial 0 for an outside line. Public phones are
located in the foyers, Wirths Cafeteria (Level 3), the dressing room area,
Stage Door (Level 5), and the Hamer Hall (Level 4). Local calls from a public
phone cost 40 cents (no time limit).
100 St Kilda Road Melbourne 3004 www.theartscentre.net.au