The NHS Implements Artificial Intelligence to Support Emergency Calls in Wales

- Dr Brendan Lloyd, Executive Medical Director and Deputy Chief Executive at WAST
The solution will utilize learnings from the thousands of historical emergency calls to enable the
emergency call-takers at WAST to detect critical illnesses faster and more accurately when handling
an emergency. However, the main beneficiaries are the patients, as Corti’s artificial intelligence
offers the risk to reduce premature death from OHCA by reducing errors and increasing the calltakers
speed.
As Corti’s artificial intelligence technology is rooted in understanding audio through speech
recognition, training the tool for the local environment is central to the collaboration's success.
Although the technology has already been validated on millions of medical calls and piloted in
other cities such as Copenhagen and Seattle, it will be trained on local historical calls to adapt the
system to the Welsh context and dialects.
The intricacies of the regional Welsh accent, notable for its lengthened vowels and letters, highly
differ from what Corti’s artificial intelligence has been trained on in the lab.
"At Corti, our mission is to provide equal access to healthcare no matter where the patient is.
Having the opportunity to work with Welsh regions representing a language minority proves to be
an exciting challenge and a huge opportunity to extend the accessibility of our solutions. We believe
that Corti-like services will be a must-have infrastructure in patient consultations going forward,
acute or not, and we are committed to proving this through this project."
- Andreas Cleve, CEO, Corti
Contact us at press@corti.ai for more information
Contact:
Lili Kovari
Corti
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press@corti.ai
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