Internal Mailer

THE
March 2021
INSIDER
NEWS
Exceponal service and advanced technology is what gives us THE EDGE!
Sawubona
Thobela
Dumela
Ri A Vusa
Howzit
Hello
Molo
Avuxeni
Halo
Awe
Lotjhani
A warm welcome to our CLC family through
our new “The Insider”. An iniave to make
our staff feel connected to each other as
well as provide insight into the happenings
within both CLC and in general.
I know that the Markeng team has
wonderful plans to make this newsleer
informave, interacve and a lots of fun.
This newsleer is going to be a monthly
issue and I appeal to you all to take the
me to read this publicaon as it will
enlighten you about trends in our industry;
share informaon about your fellow
colleagues; as well as give insights on what
is happening within CLC!
2020 was plagued – excuse the pun- with
immense uncertainty, virtual meengs and
being ‘trapped’ indoors. And as most of us
worked from home for the majority of the
year, we may feel disconnected from
society, and our colleagues.
However, a new year brings new
opportunies and challenges. In light of
things we are hoping this newsleer helps
us all feel a bit more connected to one
another as we tackle our 2021 goals.
I am confident that with your dedicaon
and determinaon, we will be able to make
2021 a posive year that we look back at
with fond memories.
Let’s Stay Connected,
Karla
FROM THE
CEO’S DESK
EXTRA! EXTRA!
READ ALL ABOUT IT!
As of today we have rebranded from Customer Loyalty Consultants to CLC and we have a
new logo to show for it.
Along with a new logo, we are also creang a new website and we have joined social media
plaorms.
Keep an eye on our social media pages for more up to date info.
Unplug & Recharge
Last year, the COVID-19 pandemic wreaked
havoc on our ability to travel and effecvely
unwind.
So, to avoid ‘burning out’ in 2021, our
Human Resource Department would like to
remind all of you that it is compulsory that
all employees take a minimum of 5
consecuve days annual leave during a 12
month leave cycle.
Please keep this in mind when planning
your annual leave for 2021. While you plan
your upcoming holiday, read this insighul
arcle on why you can’t afford not to take
your annual leave:
https://www.news24.com/health24/lifestyle/healthy-you/heres-why-you-cant-affo
rd-to-not-take-annual-leave-20170714
HR BROADCAST
COVID Health & Safety
It has been almost a year since we’ve had
to change our rounes and embrace a
work-from-home lifestyle.
Some have taken to this roune like a duck
to water; others may have (or may sll be)
experiencing several challenges.
This arcle shares some helpful ps to get
the most out of your day while some of you
are sll working from home.
https://blog.vantagecircle.com/work-from
-home-tips/

CELEBRATION STATION
Birthdays
Join us in celebrang the following employees birthdays
forMarch – CLC would like wish you all a marvellous day!
March
Employee Birthday
Nndivheni Nepfumbada 3 March 2021
Corne Coertze 4 March 2021
Marius Bezuidenhout 7 March 2021
Roger Kneidel 17 March 2021
Koketso Letsoalo 17 March 2021
Derek Thomson 24 March 2021
Andre van den Berg 28 March 2021
Jenny Williams 29 March 2021
Bongani Motebe 29 March 2021
David Pailman 30 March 2021
New Employees
We would like to congratulate the following new employees
on joining the CLC family. Your skills and talents will be a
great addion to our company.
Employee name New employee Department
(start date)
Lucky Wilson 1 March Call Centre
Nardo Grobler 9 March Finance
The Unsung Heros of CLC!
“A STAR as always. Thank you so much.
People like you make a difference in life.” -
Gayful – Receiving compliments like this
makes our day! Thank you
We are happy to welcome the following learners
into our 12 month Learnership Programme. We are
excited for the new skills you are about to learn
within our company.
Learners Name Department
Bongani Motebe Claims
Koketso Letsoalo Call Centre
Lutholwethu Mgengo Claims
Mpho Mphuthi Legal
Tshepo Maimane Call Centre
Tumelo Makofane IT Department
I would like to take this opportunity in
thanking Piwe Sinxo for the wonderful and
prompt service that we received for roadside
assistance. Not only was she was extremely
polite and helpful but her aenon to detail
and explanaon of the procedure was very
knowledgeable.
Thank you for your assistance, you have been
marvellous and an asset to your company.” -
Thanks Michelle for being an asset to our
business
We want to give a hearty shout out to
some of our exceponal staff members
who have gone the extra mile in what
they do. We love reading such
wonderful compliments –
keep up the good work!
“With reference to abovemenoned tow-in
that was arranged yesterday, we just want to
compliment Tamia Magengelele for the great
service our client received, she was on it
from the minute we reported our client’s
problem and her professionalism and speedy
service certainly made a great impression
with the client.” - Thanks Tamia – A definite
thumbs up!
“Thank you I was very happy
with the service I received
from all involved.
Promises made were kept.” -
Thanks Valencia – for keeping your
promise to our clients!
FROM THE
FAMILY

IN CASE YOU MISSED IT
Tyre and rim claims are up almost 50% - Are our poor road
condions to blame?
“Between January 2020 and January 2021, Auto & General Insurance has noced a
spike of 47% in tyre and rim claims, raising the queson of whether poor road
maintenance is to blame.” – Sunday World
South Africa is not known for maintaining their infrastructure, and it can be seen in
our roads. According to Sunday World, there has been significant increases observed
in Gauteng, Kwa-Zulu Natal and Mpumalanga in the last year.
CLC Rim & Tyre
4 ways personal short-term
insurance may evolve in 2021
“Around 70% of cars on South Africa’s
roads are completely uninsured.”
This is a scary stasc to read- especially
knowing that this can result in a huge
financial risk on the driver if they are found
to be at fault for the accident.
https://sundayworld.co.za/breaking-news/tyre-and-rim-claims-up-almost-50-poor-sa-road-conditions-to-blame/
https://www.iol.co.za/personal-finance/-
insurance/4-ways-personal-short-term-insurance-may-evolve-in-2
021-1edab377-0144-4bf2-a8dd-b3939c63
3034
CLC now offers a Rim & Tyre product.
Please see link below:
Delivering exceptional service since 1998