Terms & Conditions 2021 Hornchurch

Fledgelings Day Nursery Hornchurch
Terms & Conditions 2021
Admissions & Registration
Please complete all the information requested on the registration form and keep the nursery up to
date if there are any changes. Upon receipt of all completed registration forms/deposits,
management will check availability and offer a guaranteed place if available. We do not currently
operate a waiting list but if we cannot meet the immediate needs of parents/carers, it is the
parents/carers responsibility to reapply at a later date.
Once a place has been offered a registration fee of £100 is due for payment along with 2 weeks
deposit. A week prior to the start date we offer a flexible settling pattern with the nursery directly.
Registration fee covers nursery settling in sessions. The payments must be made as 2 separate
transactions with a reference stating: Registration Fee and your child's full name and a second
transaction stating: Deposit and your child's full name, this will help us to locate your payments. If
we do not receive the monies by the set timescale given, your child’s offer of place will be
withdrawn. We ask the parents/carers to notify us by email when they are making the payment to
accounts@fledgelingsdaynursery.co.uk
Change of Attendance / Cancellation or Withdrawal
No changes are permitted to the contracted sessions for the first 8 weeks from the start date,
therafter the normal notice period will apply of 4 weeks to reduce sessions or to terminate contract.
This is from the date written notice is received and acknowledged by Fledgelings Day Nursery. If a
parent wishes to increase their child’s attendance immediately and a place is available this will be
offered at the Nursery Manager’s discretion. If a parent chooses to leave the nursery prior to the
end of the notice period, fees will be charged giving 4 weeks’ notice. Deposit refund will be
processed via bank transfer within 4 weeks of your child’s leaving date.
Fledgelings Terms & Conditions are available for all prospective parents/carers prior to joining us as
part of our registration vetting procedure all parents/carers are expected to provide two forms of
original identification i.e. the child’s birth certificate and the parents/carers passport (one being
proof of current residential address) prior to attending. These will be witnessed by a member of
the nursery management team.
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Fledgelings Terms & Conditions represent the entire agreement and understanding between
parents/ carers and/or others responsible for payment of the fees and conditions, terms and
representations to the fullest extent permitted by law. Terms & Conditions can be revised at any
given time which will supersede all previous versions and parents carers will be notified via
ParentMail. Please note, it is the parent/carers responsibility to refer to these. Upon receipt of
payment of a registration fee and deposit fee means parent/carers are compliant in line with
Fledgelings current Terms & Conditions & any revised Terms & Conditions.
Fees
All parents/carers will receive a monthly invoice in advance of each calendar month. Invoices will
be sent out by the 20 th of each month and all payment of fees are due by the 5 th of each month.
Any late payments will incur a late fee charge of £35.00 which will be added to your account.
If in the event an account remains unpaid, the nursery has the right to cease the childcare place at
any time and legal action may be taken (legal costs will be added to outstanding debts). The nursery
accepts various forms of payment.
Nursery fees are reviewed annually in January and parents/carers are given two months’ notice in
writing. Minimum standard Fee increase is £2.00 per year.The Proprietor of the nursery can review
the fees at any given time and will always give two months’ notice in writing of any changes. If any
payments are returned a £35.00 administration charge will be added to your account.
Full fees are charged for all absences, bank holidays, Christmas closure and 3 staff traing days per
year (dates confirmed at the beginning of each year). The nursery will be closed Christmas Eve 16:00
and re-open on the first working day after the new year bank holiday. Any additional sessions or
Birthday cakes requested in writing. If this can be offered the additional cost will be added to your
next month’s invoice or in the case where the parents/carers have already given notice, payment
may be requested at that time.
If a child attends the nursery claiming the 30 hours maximum free funding entitlement, a small cost
for consumables is charged per day. Please refer to our current Fee Information Sheet.
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Childcare Vouchers
Fledgelings Day Nursery accepts all major childcare vouchers. If however you have accumulated
money in vouchers we are legally obliged to contact the relevant voucher company and refund them
direct and the voucher company will refund the parent.
Government Funding (Nursery Education places for 2,3 & 4-year olds)
The nursery offers various sessions under the Free Early Educational Entitlement. It is the
responsibility of the parents/carers to check each term that they are still eligible to claim funding
and notify us if there are any changes. Parents/Carers are required to sign an initial parent’s
declaration form and return this by the deadline given along with, proof of the original
documentation requested. If in the event that we do not receive this information we CANNOT claim
your 15 hours universal funding or up to 30 hours funding and the parents/carer will be required to
pay fees in full for that term.
Parents/carers claiming up to 30 hours funding are responsible to re-affirm their 30 hour code. If
for any reason that a funding claim is not accepted by the Local Authority the parent/carer will be
required to pay fees in full that term. The funding is applied to the parents/carer(s) monthly invoice.
We offer funding as a stretched offer and have a parents/carer(s) funding information sheet. If
parents/carer(s) are eligible and intend to claim the maximum 15 hours (1 day) and at a later date
becomes eligible for 30 hours funding, parents/carer(s) must apply in writing, to see if there is
availability to attend to use their full amount of funding that term. When leaving the nursery in the
summer term to start school all funding stops on the 31 st August. Pro-rata funding would vary on
the parents/carer(s) last invoice pending your child’s last day of attendance.
Session
The minimum days the nursery provides is 2 days however if you are solely 15 hours funded we
offer limited 1 day session per week.
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Staff Training Days 2021
It is extremely important that staff working within the nursery undertake regular training to ensure
that they are kept up to date with current legislation and childcare practice. Therefore, for your
child’s best interest, the nursery will be closed 3 times a year to facilitate this:
• Friday, 19 th February 2021
• Tuesday 1 st June 2021
• Wednesday 27 th October 2021
Staff training days are charged inline with the current fee structure.
Funding Transfer
Families leaving the nursery who currently are in receipt of government funding must notify us
giving four weeks notice in writing. Please note, pending the timing of transfer within the
term/breach of an existing parent’s declaration the parents may be liable for the fee cost for that
remaining term/contract. Parents/carers are required to request the funding via their new provider
from their start date. If eligible in line with the funding transfer guidance, the Local Authority will
ensure the new provider is provided with the fee payment as soon as possible. In addition, a
reduction of funding transfer hours, will be identified as part of the total hours for that term and
the parents/carers will be notified. We cannot confirm/offer a place until we have received notice
of information from the Local Authority in relation to eligibility of a Funding Transfer. We adhere
to the Funding transfer guidance available at www.haveringeducationservices.co.uk/earlyyears
All parents will require to notify the nursery if they are attending another setting and the use of
funding.
Absences
All booked permanent and extra sessions or extra items must be paid for. No refunds are given for
any missed attendance which includes sickness, holidays or unavoidable nursery closures (E.g.no
power, water supply or adverse weather). Parents/carers are responsible to inform the nursery if a
child is absent, as part of safeguarding procedures as all absences are monitored and followed up
making contact with the parents/ carers. Holiday/absence forms are available. All parents will need
to notify the setting before 12:00pm everyday your child absent. If in the event we have not been
notified, we will liase with other professionals inline with our safeguarding procedures.
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Late Collection
If a child is still at the nursery after the nursery has closed (after their booked session) the parent/
carers will be contacted along with all emergency contacts provided on the registration form for
collection. Two members of staff will remain on site and will follow safeguarding procedures liaising
with the social care or out of hours team. A charge of £35.00 will be added for the first 15 minutes
and £20.00 charge for every 15 minutes thereafter.
General Data Protection Regulation Act 2018 (GDPR)
To carry out our day to day operations and duties, this involves collecting and sharing various means
of yours and your child’s personal and sensitive data. We have data processes which are compliant
with the General Data Protection Regulation Law 2018 (GDPR), to ensure appropriate measures are
in place to keep all data secure with legal obligations to protect the vital interests of the data subject
and performance of a task carried out in the public interest. This information is stored on Microsoft
iCloud and is GDPR compliant. We are registered with the Information Commissioner’s Office (ICO)
which holds codes of practice, guides and references on current UK legislation and registers
organisations. Information sharing is vital to safeguarding and promoting the welfare of the child.
Please refer to our General Data Protection Regulation Policy.
Insurance
The nursery has Public Liability Insurance which is on display.
Liability
The nursery accepts no liability for any losses suffered by parents arising directly or indirectly, as a
result of the nursery being closed or the non-admittance of their child to the nursery for any reason.
We accept no responsibility for children whilst in their parents’ care whilst on the premises.
We will not be liable to parents and/or children for any economic loss of any kind, for damage to
the child or parent’s personal property. Any accidents or incidents relating to parking this will be
the responsibility of the vehicle owners.
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Health and Safety Accident/Incident
The nursery reserves the right to administer basic First Aid treatment where
necessary. Parents/Carers are informed about any accidents/incidents and will be required to sign
their child’s accident form which we retain a copy (Parents/Carers can request a copy for their
information). For accidents of a more serious nature, the nursery requires consent on the
registration form for your child to be taken to hospital and given emergency treatment or
medication as advised by a medical professional. Parents/Carers are responsible to update the
nursery of any changes relating to yours or your child’s details.
Covid-19
If any child or member of staff receive an official NHS Covid-19 POSITIVE test, then that child bubble
and or whole nursery will be closed for 10 days. During these 10 days all children and staff from
that bubble and or whole nursery must self-isolate. They may come out of isolation early if they
have an official NHS Covid-19 NEGATIVE test.
Due to the shared responsibility for social distancing and good hygiene practices between nursery
and families, closure due to a POSITIVE official NHS Covid-19 test during these 10 day period will be
charged at the usual rates. This enables Fledgelings Day Nursery to continue to be financially viable
during this pandemic. This charge is necessary as no nursery insurer will cover any nursery for
business interruption due to Covid-19 related closure. However if the Government do support us
financially, then this will be reviewed, and parents notified accordingly.
Nursery will confirm via ParentMail any closures due to isolation periods and reopening dates. All
isolation periods for Covid-19 can be found on the NHS website.
All families and staff members will follow all guidelines released by the Government regarding
Covid-19. In particular all families, family members and staff members will follow the social
distancing guidelines.
Office for Standards in Education (Ofsted)
Ofsted is our regulatory body. They inspect and regulate services that care for children and young
people. Our Ofsted Certificate and report are available at our nursery. These are also available to
view via our website: www.fledgelingsdaynursery.co.uk or via Ofsted website www.ofsted.gov.uk
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Policies and Procedures
The nursery has numerous policies and procedures, which are continuously reviewed. These are
available to view via our website. Copies can be made available if requested. We actively encourage
Parents/Carers contributions and take this information on account.
Safeguarding
We are committed to safeguarding and promoting the welfare of children. We expect all staff,
parents/carers and visitors to share this commitment to safeguarding our children and families.
Staff are trained to look out for signs and symptoms and are required to report these to the
Designated Safeguarding Officers who are contactable at all times.
Safeguarding procedures are in place, which includes clear child protection procedures, and our
safeguarding practices, which are to be followed. If the need arises where we have a concern about
a child this may mean that we have to consult other agencies. Any concerns are discussed with
parents/carers first unless we are in a situation where a child may be at risk or we have been advised
by a professional body following safeguarding procedures. Please refer to our Safeguarding, Child
Protection and Promoting Children’s Welfare Policy for further information.
Complaints, Concerns
We aim to always meet the needs of the children and parents/carers. Nevertheless, if a parent
should have a concern/complaint we encourage you to in the first instance, speak to the Nursery
Manager. Please see our complaints policy for further details.
Agreement
The nursery reserves the right to terminate the agreement with immediate effect in any case of
non- payment of fees or if the parents/carers, child displays abuse, threatening or otherwise
inappropriate behavior, or for any other reasonable cause. Intimidation or abuse to our staff may
result in immediate termination.
These Terms & Conditions represent the entire agreement and understanding between parents/
carers and/or others responsible for payment of the fees and conditions, terms and representations
to the fullest extent permitted by law.
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We reserve the right to update/amend these Terms & Conditions at any time. The nursery is
operated by Maxvale Limited. The Terms & Conditions will be governed by English Law and are
subject to the exclusive jurisdiction of the English Courts.
I can confirm that I have read, understood and agree to Fledgelings Day Nursery Terms & Conditions
and the Fee Information Sheet.
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Child’s first name:
Childs surname:
Parents Name:
Signature:
Date:
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