FIZA_SHAMSUDHEEN_CV

PROFILE
Meticulous system administrator w ith 2+ years of
experience in IT Infrastructure Services industry.
Managed multiple customers in server administration,
extremely proficient in Window s, VMw are, Backup, WSUS,
and Solarw inds.
TECHNICAL SKILLS
LANGUAGES
English
Hindi
Arabic
Contact
+971588795234
LinkedIn- linkedin.com/in/fizashamsudheen-6331b4180
fizashamsu1996@gmail.com
Softw are installation, configuration, and upgrades
Environments: VMw are, Active Directory, Window s,
Unix, Exchange, Backup
Unix AIX and AD user administration
WSUS and SCCM based Window s security patching.
Infrastructure backup administration using
Netbackup, Backup Exec, etc
Job monitoring using Automate, Control M and UC4
Troubleshooting server issues
Customer support services
Server alert monitoring
Microsoft Office
Malayalam
FIZA
SHAMSUDHEEN
System Administrator
PROFESSIONAL EXPERIENCE
August 2018 - March 2021
Tata Consultancy Services, India
System Administrator
Provided off-shore support for corporate-w ide
infrastructure related issues for customers based in
UK, US, Netherlands, Germany & Australia.
Managed server infrastructures and data-center
operations across Unix and Window s platforms.
Worked as a full-time systems administrator
maintaining a 300+ mixed server environment,
ensuring 99.9% or better uptime.
Primary systems administrator for utilities based
clients such as energy resources, semiconductors,
electricity distribution, life insurance, netw orking,
etc.
Familiarity w ith troubleshooting and supporting
Microsoft Window s Server 2000, 2003, 2008, 2012,
2016 and 2019.
Performed softw are installation, configuration,
and upgrades for VMw are, Mcafee agent, Adobe,
etc.
Managed virtual machines and performed upgrades
using VMw are vSphere.
Experienced in Unix AIX & Active Directory user
administration.
Performed regular w indow s security patching and
upgrades, every quarter for 300+ servers using WSUS
or SCCM for multiple customers.
Raised as w ell as w orked on tickets to resolve server
issues w ithin the SLA. Also w orked on change
requests for performing server-related activities.
Performed Memory, CPU up-gradation and server
decommissioning after a thorough analysis of the
server.
Initiated backup process and effectively took daily
backup reports.
Conducted daily system health checks such as CPU,
disk, memory, filesystem utilization, uptime, zombie
count, etc.
Co-ordinated w ith onsite support persons to
perform tape rotation and vaulting using Iron
Mountain.
Completed reports detailing system performance,
dow ntime issues, and job failure report.
Provided customer support services for Cisco by
raising TAC and RMA.
Performed job monitoring using ControlM &
Automate and took actions on the job as per the
production requirement.
Worked in 24/7 shift to ensure availability of
production servers and applications.

PERSONAL DETAILS
Marital status - Married
Nationality - Indian
Date of Birth - 15/06/1996
Visa status - Family visa
APPLICATIONS
Server monitoring - Solarw inds, BMC Proactivenet, IT
Cockpit, SCOM
Backup administration - Ultrabac, Symantec Netbackup,
EMC Netw orker, Commvault, Backup Exec, HPDP, Veeam
Ticketing tool - BMC Remedy, Service Now
Patching - WSUS, SCCM
EDUCATION
2014 - 2018
Bachelor of Technology in Electronics and
Communication Engineering
GPA- 8.13
Vidya Academy of Science & Technology, India
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