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Cyber Defense eMagazine July 2021 Edition

Cyber Defense eMagazine July Edition for 2021 #CDM #CYBERDEFENSEMAG @CyberDefenseMag by @Miliefsky a world-renowned cyber security expert and the Publisher of Cyber Defense Magazine as part of the Cyber Defense Media Group as well as Yan Ross, US Editor-in-Chief, Pieruligi Paganini, Co-founder & International Editor-in-Chief, Stevin Miliefsky, President and many more writers, partners and supporters who make this an awesome publication! Thank you all and to our readers! OSINT ROCKS! #CDM #CDMG #OSINT #CYBERSECURITY #INFOSEC #BEST #PRACTICES #TIPS #TECHNIQUES

Cyber Defense eMagazine July Edition for 2021 #CDM #CYBERDEFENSEMAG @CyberDefenseMag by @Miliefsky a world-renowned cyber security expert and the Publisher of Cyber Defense Magazine as part of the Cyber Defense Media Group as well as Yan Ross, US Editor-in-Chief, Pieruligi Paganini, Co-founder & International Editor-in-Chief, Stevin Miliefsky, President and many more writers, partners and supporters who make this an awesome publication! Thank you all and to our readers! OSINT ROCKS! #CDM #CDMG #OSINT #CYBERSECURITY #INFOSEC #BEST #PRACTICES #TIPS #TECHNIQUES

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Customer Success, the mechanism of engaging with customers to understand their needs and drive<br />

value from the solution.<br />

Guided-SaaS NDR takes this concept to the next level. Guided-SaaS staffs their customer success teams<br />

with field-tested security analysts and incident responders who understand the pressures their customers<br />

face sitting in the defender’s hot-seat. This empathy allows for better initial and ongoing enablement on<br />

the product, increasing product proficiency and value. As trusted advisors, these Guided-SaaS security<br />

experts also can pass along best practices for triage, hunting and investigations, resulting in stronger<br />

skills for the customer’s security teams.<br />

Perhaps the most valuable and unique benefit is that when a customer is actively investigating an<br />

incident, they have access to experienced Guided-SaaS analysts and responders to ask for guidance<br />

and knowledge of the threat and how best to triage and investigate. During these high-pressure incidents,<br />

having access to expertise and thus gaining confidence you are taking the right steps to respond<br />

alleviates pressure and allows for faster and more comprehensive response actions.<br />

A Call for Vendors to Do Better<br />

Simply put, vendors must have empathy for the challenges facing SOC/IR teams and transition from<br />

delivering products that place a burden on the customer to delivering a comprehensive offering that frees<br />

security professionals to remain focused, ensure optimum visibility, and have access to expertise in the<br />

dismantling of adversaries. The Guided-SaaS model redefines and evolves how vendors should deliver<br />

security solutions to ensure technological advances such as enabling extensive visibility, machine<br />

learning adversary detection, and speedy triage, hunting, and investigation result is three steps forward<br />

without taking three steps back.<br />

About the Author<br />

Fayyaz Rajpari is the Sr. Director of Product Management of<br />

ThreatINSIGHT Guided-SaaS NDR at Gigamon, where he leads<br />

the firm’s security products. Fayyaz’s expertise includes serving<br />

as a lead incident responder for a large insurance provider<br />

before transitioning to bringing his expertise to driving products<br />

for FireEye, Mandiant, and Recorded Future.<br />

Fayyaz can be reached online at fayyaz.rajpari@gigamon.com<br />

or at http://www.gigamon.com<br />

<strong>Cyber</strong> <strong>Defense</strong> <strong>eMagazine</strong> – <strong>July</strong> <strong>2021</strong> <strong>Edition</strong> 94<br />

Copyright © <strong>2021</strong>, <strong>Cyber</strong> <strong>Defense</strong> Magazine. All rights reserved worldwide.

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