136 : 138 New Walk

WELCOME TO
Leicester | 136 / 138 New Walk

LEICESTER
Welcome to
136 / 138 New Walk
Leicester
Here’s your new address
136 / 138 New Walk
Leicester
LE1 7JG
New room. New home.
New city to explore.
You’re right next to everything. Your university for lectures
and libraries. The city for shops and bars. And all your
fellow students. Where you live at university makes all
the difference. The perfect home is where you’ll achieve
academic success, form lifelong friendships – and bloom.
That’s where we come in.
We’re here when you want us and in the background when
you don’t. We’ll keep you up to date with all the latest
news, competitions and events on our Facebook, Twitter
and Instagram pages. It’s completely up to you how much
or how little you want to get involved.
MOVING IN
You’ll find your check in date on the front page of your
tenancy document. It’s under ‘start date’. You can arrive
on your check in date, or any day after that. Arriving on the
day? We will require you to collect your keys from Princess
Road East, Leicester, LE1 7DS. 136 New Walk is then located
about a 5 minute walk away. There is no on-site parking at
136 New Walk, but there will be a drop off area.

Your room is your space –
to relax, to unwind, to be
you. So hang up your jacket.
Choose a drawer for your
socks. Make it feel like home.
INTERNET
Your Wi-Fi is included in the rent. If you’re experiencing
problems call customer service on 0333 123 0115 and make
sure you’re by your screen.
HEATING
There’s a radiator to keep you warm. You can control the
temperature and when it comes on and off. If it stops doing
that, let the accommodation team know.
ENERGY
Lights off. Windows shut. Heating on low. Try to save energy
when you’re not in your room.
KITCHEN
Cook safe. No chip pans or deep fat fryers. And keep it clean.
If things get too messy, we’ll have to charge for a cleaner.
TV
There’s a TV in your room – but no licence. If you want one,
you’ll need to purchase one, either at tvlicensing.co.uk or at
the Post Office.
INVENTORY
Find some time to check it and fill it in. It’ll save you time
when you’re moving out.
KEYS AND OUT OF HOURS
Please look after your keys but if you do lose them or get
locked out of your room speak with the accommodation
team. If the accommodation team are not on site, please
go to The Numbers You Need section later in this book and
call the Out of Hours number for immediate assistance.
MAINTENANCE ISSUES
If you have a non-emergency maintenance issue, please
report it directly through your residence portal. Once
reported, we will visit your home to review the issue and
resolve it for you as promptly as we can. If there is an
emergency maintenance issue, please speak to the
accommodation team. If the accommodation team are
not on site, please go to The Numbers You Need section
later in this book and call the Out of Hours number for
assistance.
VISITORS
Guests are welcome. But too much noise isn’t. So if you
have people over, try to keep it down. And sorry, but no
stays over seven days.
SWAP ROOMS
If you want to swap or move rooms, speak to your
accommodation team. Depending on availability,
you’ll just have to pay a £50 admin fee and sign some new
paperwork.
BINS
Remember to empty your bins! They go into the communal
rubbish and recycling bins at the rear of the building.

Here you’ll find common
rooms. Plenty of shared
spaces. Places to meet and
mingle. So get exploring.
COMMON SPACES
Get together. Watch a movie. Play games. Unwind.
All the spaces are open 24 hours a day. Located in the basement.
GYM
Work up a sweat in our complementary gym.
Located in the basement.
POST
Your mailbox is on the ground floor – that’s where your letters
will be delivered.
PARCELS
Parcels can be delivered to your new home, or we can sign for them
(during office hours) at 140 New Walk
(where your accommodation team are based).
LAUNDRY
The laundry room is located in the basement.
BIKES
Our bike sheds are next to the bin store at the rear of the building.
They’re secure and lockable, but it’s your responsibility to ensure
they are locked and unfortunately we can’t take any responsibility
for any loss.
Your safety and security
is our number one
priority. We’ve got it
covered – but you can
help us by following a
few safety tips.
FIRST AID
If you have an accident, please report it to your accommodation
team.
IN CASE OF FIRE
Your room is fitted with a smoke detector. So are kitchens and
corridors. Don’t tamper with them. When a fire alarm goes off, never
assume it’s just a drill. Make sure you know your nearest exit, and
know how to leave the building safely. Your designated assembly
point is the Oval Park on New Walk.
DOORS AND WINDOWS
We ask that you keep doors closed at all times and lock your door
and windows when you’re going out. Fire doors are there to protect
you and when closed they will stop the spread of fire, so please
don’t prop your door open.
SAFE AND SOUND
If you’re worried about the safety of any of the equipment in your
room or the communal areas or you see any suspicious behaviour,
please inform your accommodation team.

If you’re not feeling
yourself, talk to someone.
Whoever you are.
Whatever it is. However,
you feel. We’re here.
FEELING ILL?
See the doctor. If you’ve registered with the University Health
Centre or Victoria Park Health Centre, you’ll usually get a same day
appointment. Call them on 0116 215 1105.
FEELING LOW?
Talk to Student Minds (studentminds.org uk). Or grab your
accommodation team, they’re here to support you.
PROBLEMS WITH A FLATMATE?
Noise. Mess. Antisocial behaviour. If it’s bothering you, speak to
your accommodation team.
OTHER HELPFUL SITES:
NHS Choices
nhs.uk
Samaritans
Samaritans.org
Victim Support victimsupport.org

The numbers you need
Accommodation Team and Out of Hours
0116 218 4542
Emergency Maintenance Issues –
(Out of Hours only)
0844 371 2578
Internet helpline
0333 123 0115
Moving Out
You’ll have to move out by the end of your tenancy – you
can see when that is on your tenancy document. If you
want to move out earlier, you can arrange that with your
accommodation team. At the end of the academic year,
we’ll let you know when you’ll be expected to move out
and exactly what you’ll need to do. Before you go, your
accommodation team will make an appointment to
inspect your room – making sure it hasn’t been damaged
or dirtied.
DISCLAIMER
This handbook provides useful advice for students
throughout their tenancy. But it doesn’t cover everything.
For full legal obligations, see your tenancy agreement in
your Resident Account and visit the Hello Student website
and click on How it Works.
Hello Student takes data protection very seriously and
access to all resident data is strictly controlled and will
only be disclosed with the resident’s permission and this
applies equally to enquiries from parents or relatives.
SOMETHING WRONG?
HERE’S OUR COMPLAINTS PROCEDURE
In the first instance, please speak to your accommodation
team who will always try to resolve your issue. If you feel
the matter has not been resolved to your satisfaction then
please follow the 3-stage procedure as specified on the
notice board in reception.
Hello Student complies with the data protection act (1988)
which governs the use of all personal data we hold and the
controls requires over its accuracy, access and security.
Also, legislation aimed at giving you more control over
your data is called the General Data Protection Regulation
(GDPR). Please visit the Hello Student website to view our
Privacy Policy in which explains how we collect, store and
handle your personal data.

If you need us, we’re here to help
T: 0116 218 4542 M: 07808 643 444
E: 136newwalk@hellostudent.co.uk