Alwyn Court

WELCOME TO
Cardiff | Alwyn Court

Welcome to
Alwyn Court
Cardiff
Here’s your new address
Alwyn Court
12—16 Salisbury Road
Cardiff
CF24 4AF
New room. New home.
New city to explore.
You’re right next to everything. Your university for lectures
and libraries. The city for shops and bars. And all your
fellow students. Where you live at university makes all
the difference. The perfect home is where you’ll achieve
academic success, form lifelong friendships – and bloom.
That’s where we come in.
We’re here when you want us and in the background when
you don’t. We’ll keep you up to date with all the latest
news, competitions and events on our Facebook, Twitter
and Instagram pages. It’s completely up to you how much
or how little you want to get involved.
MOVING IN
You’ll find your check in date on the front page of your
tenancy document. It’s under ‘start date’. You can arrive
on your check in date, or any day after that. Arriving on the
day? We will require you to collect your keys from Windsor
House, Windsor Lane, Cardiff, CF10 3DE. Alwyn Court is
then located about a 10 minute walk away. There is no onsite
parking at Windsor House, but there will be a drop off
area. Should you require parking there are NCP car parks in
the local area as unfortunately, there is a limited area for
drop off luggage at Alwyn Court.

Your room is your space –
to relax, to unwind, to be
you. So hang up your jacket.
Choose a drawer for your
socks. Make it feel like home.
INTERNET
Your wi-fi is included in the rent. if you’re experiencing
problems contact Glide on 0333 123 0115 and make sure
you’re by your screen.
HEATING
There’s a radiator to keep you warm. If it stops doing that, let
the accommodation team know.
ENERGY
Lights off. Windows shut. Heating on low. Try to save energy
when you’re not in your room.
KITCHEN
Cook safe. No chip pans or deep fat fryers. And keep it clean.
If things get too messy, we’ll have to charge for a cleaner.
TV
If there’s a TV in your room – but no licence. If you want one,
you’ll need to purchase one, either at tvlicensing.co.uk or at
the Post Office
BINS
Remember to empty your bins! They go into the communal
rubbish in the bin store located in the courtyard.
INVENTORY
Find some time to check it and fill it in. It’ll save you time
when you’re moving out.
KEYS AND OUT OF HOURS
Please look after your keys but if you do lose them or get
locked out of your room, speak with the accommodation
team. If the accommodation team are not on site,
please go to The Numbers You Need section later in this
handbook.
MAINTENANCE ISSUES
If you have a non-emergency maintenance issue, please
report it directly through your residence portal. Once
reported, we will visit your home to review the issue and
resolve it for you as promptly as we can. If there is an
emergency maintenance issue, speak to the team
immediately. If the accommodation team are not on site,
please go to the ‘Numbers you Need’ section later in this
handbook and call the Out of Hours number for
immediate assistance.
VISITORS
Guests are welcome. But too much noise isn’t. So if you
have people over, try to keep it down. And sorry, but no
stays over seven days.
SWAP ROOMS
If you want to swap or move rooms, speak to your
accommodation team. Depending on availability,
you’ll just have to pay a £50 admin fee and sign some
new paperwork.
Our private garden courtyard provides a great space to relax.

POST
Your mailbox is on the ground floor – that’s where your letters will
be delivered.
PARCELS
Parcels will need signing for. Your accommodation team can do
that for you, but you’ll need to tell them in advance. You will need
to send them to the Windsor House, Windsor Place, Cardiff, CF10
3DE address in order for a member of staff to sign. They can be
collected between 08:00 - 20:00.
LAUNDRY
The laundry room is on the ground floor.
DAMAGES
Even if it’s an accident, own up – otherwise, everyone gets charged.
See your tenancy agreement for a full list of charges. Please do not
tamper with windows or restrictors.
Your safety and security
is our number one
priority. We’ve got it
covered – but you can
help us by following a
few safety tips.
FIRST AID
If you have an accident, please report it to your accommodation
team. There’s a first aid box in the Windsor House office for minor
accidents.
IN CASE OF FIRE
Your room is fitted with a smoke detector at Alwyn Court. So are
kitchens and corridors. Don’t tamper with them. When a fire alarm
goes off, never assume it’s just a drill. Make sure you know your
nearest exit, and know how to leave the building safely. Your
designated assembly point is the grass verge on the opposite
side of the building after the crossing.
DOORS AND WINDOWS
We ask that you keep doors closed at all times and lock your door
and windows when you’re going out. Fire doors are there to protect
you and when closed they will stop the spread of fire, so please
don’t prop your door open. Windows will only tilt outwards and for
your own safety, should not be opened fully.
SAFE AND SOUND
If you’re worried about the safety of any of the equipment in your
room or the communal areas or you see any suspicious behavior,
please inform your accommodation team.

If you’re not feeling
yourself, talk to someone.
Whoever you are.
Whatever it is. However,
you feel. We’re here.
FEELING ILL?
See the doctor. If you’ve registered with the City Surgery, you’ll
usually get a same day appointment. Call them on 02920 437 980
FEELING LOW?
Talk to Student Minds (studentminds.org uk). Or grab your
accommodation team, they’re here to support you.
PROBLEMS WITH A FLATMATE?
Noise. Mess. Antisocial behaviour. If it’s bothering you, speak to
your accommodation team.
OTHER HELPFUL SITES:
NHS Choices
nhs.uk
Samaritans
Samaritans.org
Victim Support victimsupport.org

The numbers you need
Accommodation Team and Out of Hours
02922 402 733
Emergency Maintenance Issues -
(Out-of-hours Only)
0844 371 2578 or 07423 120254
Internet Helpline
0333 123 0115
SOMETHING WRONG?
HERE’S OUR COMPLAINTS PROCEDURE
In the first instance, please speak to your
accommodation team who will always try to resolve
your issue. If you feel the matter has not been
resolved to your satisfaction then please follow the
3-stage procedure as specified on the notice board
in reception.
Moving Out
You’ll have to move out by the end of your tenancy – you
can see when that is on your tenancy document. If you
want to move out earlier, you can arrange that with your
accommodation team. At the end of the academic year,
we’ll let you know when you’ll be expected to move out
and exactly what you’ll need to do. Before you go, your
accommodation team will make an appointment to
inspect your room – making sure there are no damages
and your room is left in a good clean condition.
DISCLAIMER
This handbook provides useful advice for students
throughout their tenancy. But it doesn’t cover everything.
For full legal obligations, see your tenancy agreement in
your Resident Account and visit the Hello Student website
and click on How it Works.
Hello Student takes data protection very seriously and
access to all resident data is strictly controlled and will only
be disclosed with the resident’s permission and this
applies equally to enquiries from parents or relatives.
Hello Student complies with the data protection act (1988)
which governs the use of all personal data we hold and the
controls required over its accuracy, access and security.
Also, legislation aimed at giving you more control over your
data is called the General Data Protection Regulation
(GDPR). Please visit the Hello Student website to view our
Privacy Policy in which explains how we collect, store and
handle your personal data.

If you need us, we’re here to help
T: 02922 402 733
E: alwyncourt@hellostudent.co.uk