Northgate House
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WELCOME TO<br />
Cardiff | <strong>Northgate</strong> <strong>House</strong>
Welcome to<br />
<strong>Northgate</strong> <strong>House</strong><br />
Cardiff<br />
Here’s your new address<br />
<strong>Northgate</strong> <strong>House</strong><br />
Kingsway<br />
Cardiff<br />
CF10 3FG<br />
New room. New home.<br />
New city to explore.<br />
You’re right next to everything. Your university for lectures<br />
and libraries. The city for shops and bars. And all your<br />
fellow students. Where you live at university makes all<br />
the difference. The perfect home is where you’ll achieve<br />
academic success, form lifelong friendships – and bloom.<br />
That’s where we come in.<br />
We’re here when you want us and in the background when<br />
you don’t. We’ll keep you up to date with all the latest<br />
news, competitions and events on our Facebook, Twitter<br />
and Instagram pages. It’s completely up to you how much<br />
or how little you want to get involved.<br />
MOVING IN<br />
You’ll find your check in date on the front page of your<br />
tenancy document. It’s under ‘start date’. You can arrive<br />
on your check in date, or any day after that. Arriving on the<br />
day? We will require you to collect your keys from Windsor<br />
<strong>House</strong>, Windsor , Cardiff, CF10 3DE. <strong>Northgate</strong> <strong>House</strong><br />
is then located about a 10 minute walk along Queen Street.<br />
There is no on-site parking at Windsor <strong>House</strong>, but there<br />
will be a drop off area, should you require parking there<br />
are NCP car parks in the local area. Unfortunately, there is<br />
strictly no parking or drop off areas by <strong>Northgate</strong> <strong>House</strong>.
Your room is your space –<br />
to relax, to unwind, to be<br />
you. So hang up your jacket.<br />
Choose a drawer for your<br />
socks. Make it feel like home.<br />
INTERNET: GLIDE<br />
Your Wi-fi is included in the rent, if you’re experiencing<br />
problems contact customer support on 0333 123 0115 and<br />
make sure you’re by a screen.<br />
HEATING<br />
There’s a radiator to keep you warm. If it stops doing that,<br />
let the accommodation team know.<br />
ENERGY<br />
Lights off. Windows shut. Heating on low. Try to save energy<br />
when you’re not in your room.<br />
KITCHEN<br />
Cook safe. No chip pans or deep fat fryers. And keep it clean.<br />
If things get too messy, we’ll have to charge for a cleaner.<br />
TV<br />
f there’s a TV in your room – but no licence. If you want one,<br />
you’ll need to purchase one, either at tvlicensing.co.uk or at<br />
the Post Office.<br />
INVENTORY<br />
Find some time to check it and fill it in. It’ll save you time<br />
when you’re moving out.<br />
KEYS AND OUT OF HOURS<br />
Please look after your keys but if you do lose them or get<br />
locked out of your room speak with the accommodation<br />
team. If the accommodation team are not on site, please<br />
<br />
<br />
MAINTENANCE ISSUES<br />
<br />
Once<br />
reported, we will visit your home to review the issue and<br />
resolve it for you as promptly as we can. If there is an<br />
emergency maintenance issue, speak to the team<br />
immediately. If the accommodation team are not on site,<br />
please go to the ‘Numbers you Need’ section later in this<br />
handbook and call the Out of Hours number for<br />
immediate assistance.<br />
VISITORS<br />
Guests are welcome. But too much noise isn’t. So if<br />
you have people over, try to keep it down. And sorry, but<br />
no stays over seven days.<br />
SWAP ROOMS<br />
If you want to swap or move rooms, speak to your<br />
accommodation team. Depending on availability, you’ll<br />
just have to pay a £50 admin fee and sign some new<br />
paperwork.<br />
BINS<br />
Remember to empty your bins! They go into the communal<br />
rubbish in the bin store located on the outside of the<br />
building labelled ‘Bin Room.’
POST<br />
Your mailbox is on the ground floor – that’s where your letters will<br />
be delivered.<br />
PARCELS<br />
Parcels will need signing for. Your accommodation team can do<br />
that for you, but you’ll need to tell them in advance. You will need to<br />
send them to the Windsor <strong>House</strong>, Windsor , Cardiff, CF10 3DE<br />
address in order for a member of staff to sign. They can be collected<br />
between 08:00 - 20:00.<br />
LAUNDRY<br />
The laundry room is located in the basement.<br />
DAMAGES<br />
Even if it’s an accident, own up – otherwise, everyone gets charged.<br />
See your tenancy agreement for a full list of charges. Please do not<br />
tamper with windows or restrictors.<br />
Your safety and security<br />
is our number one<br />
priority. We’ve got it<br />
covered – but you can<br />
help us by following a<br />
few safety tips.<br />
FIRST AID<br />
If you have an accident, please report it to your accommodation<br />
team. There’s a first aid box in the office for minor<br />
accidents.<br />
IN CASE OF FIRE<br />
Your room is fitted with a smoke detector at <strong>House</strong>. So<br />
are kitchens and corridors. Don’t tamper with them. When a fire<br />
alarm goes off, never assume it’s just a drill. Make sure you know<br />
your nearest exit, and know how to leave the building safely. Your<br />
designated assembly point is The Aneurin Bevan Statue on<br />
Queen Street.<br />
DOORS AND WINDOWS<br />
We ask that you keep doors closed at all times and lock your door<br />
and windows when you’re going out. Fire doors are there to protect<br />
you and when closed they will stop the spread of fire, so please<br />
don’t prop your door open. Windows will only tilt outwards and for<br />
your own safety, should not be opened fully.<br />
SAFE AND SOUND<br />
If you’re worried about the safety of any of the equipment in your<br />
room or the communal areas or you see any suspicious ,<br />
please inform your accommodation team.
If you’re not feeling<br />
yourself, talk to someone.<br />
Whoever you are.<br />
Whatever it is. However,<br />
you feel. We’re here.<br />
FEELING ILL?<br />
See the doctor. If you’ve registered with the City Surgery, you’ll<br />
usually get a same day appointment. Call them on 02920 437 980<br />
FEELING LOW?<br />
Talk to Student Minds (studentminds.org uk). Or grab your<br />
accommodation team, they’re here to support you.<br />
PROBLEMS WITH A FLATMATE?<br />
Noise. Mess. Antisocial behaviour. If it’s bothering you, speak to<br />
your accommodation team.<br />
OTHER HELPFUL SITES:<br />
NHS Choices<br />
nhs.uk<br />
Samaritans<br />
Samaritans.org<br />
Victim Support victimsupport.org
The numbers you need<br />
Accommodation <br />
02922 402 733<br />
<br />
Out-of-ours <br />
0844 371 2578 or 07423 120254<br />
Internet elpline<br />
0333 123 0115<br />
SOMETHING WRONG?<br />
HERE’S OUR COMPLAINTS PROCEDURE<br />
In the first instance, please speak to your<br />
accommodation team who will always try to resolve<br />
your issue. If you feel the matter has not been<br />
resolved to your satisfaction then please follow the<br />
3-stage procedure as specified on the notice board<br />
in reception.<br />
Moving Out<br />
You’ll have to move out by end of your tenancy – you<br />
can see when that is on your tenancy document. If you<br />
want to move out earlier, you can arrange that with your<br />
accommodation team. At the end of the academic year,<br />
we’ll let you know when you’ll be expected to move out<br />
and exactly what you’ll need to do. Before you go, your<br />
accommodation team will make an appointment to<br />
inspect your room – making sure <br />
<br />
DISCLAIMER<br />
This handbook provides useful advice for students<br />
throughout their tenancy. But it doesn’t cover everything.<br />
For full legal obligations, see your tenancy agreement in<br />
your Resident Account and visit the Hello Student website<br />
and click on How it Works.<br />
Hello Student takes data protection very seriously and<br />
access to all resident data is strictly controlled and will only<br />
be disclosed with the resident’s permission and this<br />
applies equally to enquiries from parents or relatives.<br />
Hello Student complies with the data protection act (1988)<br />
which governs the use of all personal data we hold and the<br />
controls requires over its accuracy, access and security.<br />
Also, legislation aimed at giving you more control over your<br />
data is called the General Data Protection Regulation<br />
(GDPR). Please visit the Hello Student website to view our<br />
Privacy Policy in which explains how we collect, store and<br />
handle your personal data.
If you need us, we’re here to help<br />
T: 02922 402 733<br />
northgatehouse@hellostudent.co.uk