Ocean View

WELCOME TO
Falmouth | Ocean View

FALMOUTH
Welcome to
Ocean View
Falmouth
Here’s your new address
1 - 41 Ocean View
Falmouth
Cornwall
TR11 4GE
New room. New home.
New city to explore.
You’re right next to everything. Your university for lectures
and libraries. The city for shops and bars. And all your
fellow students. Where you live at university makes all
the difference. The perfect home is where you’ll achieve
academic success, form lifelong friendships – and bloom.
That’s where we come in.
We’re here when you want us and in the background when
you don’t. We’ll keep you up to date with all the latest
news, competitions and events on our Facebook, Twitter
and Instagram pages. It’s completely up to you how much
or how little you want to get involved.
MOVING IN
You’ll find your check in date on the front page of your
tenancy document. It’s under ‘start date’. You can arrive
on your check in date, or any day after that. Arriving on
the day? We’ll give you a time slot to help you avoid traffic.
Drivers: we recommend checking out the area beforehand
and making sure you know where to park. Coming in by
train or plane? Book your taxi in advance. Our staff will
be here to help you - giving you your keys, showing you
around, and telling you about your new home.

Your room is your space –
to relax, to unwind, to be
you. So hang up your jacket.
Choose a drawer for your
socks. Make it feel like home.
INTERNET
Your Wi-Fi is included in the rent. If you’re experiencing
problems call customer support on 0333 123 0115 and make
sure you’re by your screen.
HEATING
There’s a radiator to keep you warm. If it stops doing that,
let the accommodation manager know.
ENERGY
Lights off. Windows shut. Heating on low. Try to save energy
when you’re not in your room.
KITCHEN
Cook safe. No chip pans or deep fat fryers. And keep it clean.
If things get too messy, we’ll have to charge for a cleaner.
TV
There’s a TV in your flat– but no licence. If you want one, you’ll
need to purchase one, either at tvlicensing.co.uk or at the
Post Office.
BINS
Remember to empty your bins in your rooms and shared
kitchens! They go into the communal rubbish and recycling
area.
INVENTORY
Find some time to check it and fill it in. It’ll save you time
when you’re moving out.
KEYS AND OUT OF HOURS
Please look after your keys but if you do lose them or get
locked out of your room, speak with the accommodation
team. If the accommodation team are not on site,
please go to The Numbers You Need section later in this
handbook.
MAINTENANCE ISSUES
If you have a non-emergency maintenance issue, please
report it directly through your residence portal. Once
reported, we will visit your home to review the issue and
resolve it for you as promptly as we can. If there is an
emergency maintenance issue, speak to the team
immediately. If the accommodation team are not on
site, please go to the ‘Numbers you Need’ section later
in this handbook and call the Out of Hours number for
immediate assistance.
DAMAGES
Accidents happen. We don’t judge, but we might have to
charge. If you break something, tell the accommodation
manager. And see your tenancy agreement for a full list of
charges.
VISITORS
Guests are welcome. But too much noise isn’t. So if you
have people over, try to keep it down. And sorry, but no
stays over seven days.
SWAP ROOMS
If you want to swap or move rooms, speak to your
accommodation team. Depending on availability,
you’ll just have to pay a £50 admin fee and sign some
new paperwork.

Here you’ll find common
rooms. Plenty of shared spaces.
Places to meet and mingle.
So get exploring.
COMMON ROOM
Get together. Study, Watch a movie. Play games. Unwind.
All the spaces are open 24 hours a day.
GYM
Work up a sweat in our complementary gym.
POST
Your mailbox is located in reception – that’s where your letters
will be delivered.
PARCELS
Parcels will need signing for. Your accommodation manager
can do that for you, but you’ll need to tell them in advance.
They can be collected between the hours of 09.00am till
5.00pm.
FIRST AID
If you have an accident, please report it to your accommodation
Manager. There’s a first aid box in the office for minor accidents.
IN CASE OF FIRE
Your room is fitted with a smoke detector. So are kitchens and
corridors. Don’t tamper with them. When a fire alarm goes off,
never assume it’s just a drill. Make sure you know your
nearest exit, and know how to leave the building safely. Your
designated assembly point is in the Docks Station Carpark
between Ocean View and Maritime Studios.
DOORS AND WINDOWS
We ask that you keep doors closed at all times and lock your
door and windows when you’re going out. Fire doors are there
to protect you and when closed they will stop the spread of fire,
so please don’t prop your door open. Windows will only tilt
outwards and for your own safety will not be opened fully.
SAFE AND SOUND
If you’re worried about the safety of any of the equipment in
your room or the communal areas or you see any suspicious
behaviour, please inform your accommodation manager.
LAUNDRY
The laundry room is located in Ocean View’s reception area.
BIKES
We have a bike storage area but it’s your responsibility to
ensure they are locked and unfortunately we can’t take any
responsibility for any loss.

If you’re not feeling
yourself, talk to someone.
Whoever you are.
Whatever it is. However,
you feel. We’re here.
FEELING ILL?
See the doctor. If you’ve registered with the University Health
Centre , you’ll usually get a same day appointment. Call them on
01326 372 502 stating that you are a student studying at Falmouth
University.
FEELING LOW?
Talk to Student Minds studentminds.org uk. Or grab your
accommodation team they’re here to support you.
PROBLEMS WITH A FLATMATE?
Noise. Mess. Antisocial behaviour. If it’s bothering you, speak to
your Accommodation team.
OTHER HELPFUL SITES:
NHS Choices
Samaritans
Victim Support
nhs.uk
Samaritans.org
victimsupport.org

The numbers you need
Accommodation Team and Out of Hours
01326 311 306
Emergency Maintenance Issues –
(Out of Hours only)
0844 371 2578 or 07951 389042
Internet helpline
0333 123 0115
Moving Out
You’ll have to move out by the end of your tenancy – you
can see when that is on your tenancy document. If you
want to move out earlier, you can arrange that with your
accommodation team. At the end of the academic year,
we’ll let you know when you’ll be expected to move out
and exactly what you’ll need to do. Before you go, your
accommodation team will make an appointment to
inspect your room – making sure it hasn’t been damaged
or dirtied.
DISCLAIMER
This handbook provides useful advice for students
throughout their tenancy. But it doesn’t cover everything.
For full legal obligations, see your tenancy agreement in
your Resident Account and visit the Hello Student website
and click on How it Works.
Hello Student takes data protection very seriously and
access to all resident data is strictly controlled and will
only be disclosed with the resident’s permission and this
applies equally to enquiries from parents or relatives.
SOMETHING WRONG?
HERE’S OUR COMPLAINTS PROCEDURE
In the first instance, please speak to your accommodation
team who will always try to resolve your issue. If you feel
the matter has not been resolved to your satisfaction then
please follow the 3-stage procedure as specified on the
notice board in reception.
Hello Student complies with the data protection act (1988)
which governs the use of all personal data we hold and the
controls requires over its accuracy, access and security.
Also, legislation aimed at giving you more control over
your data is called the General Data Protection Regulation
(GDPR). Please visit the Hello Student website to view our
Privacy Policy in which explains how we collect, store and
handle your personal data.

If you need us, we’re here to help
T: 01326 311306 M: 07951389058
E: oceanview@hellostudent.co.uk