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The numbers you need Accommodation Team and Out of Hours 0844 371 5653 Emergency Maintenance Issues – (Out of Hours only) 0844 371 2578 or 07580 940 998 Internet helpline 0333 123 0115 SOMETHING WRONG? HERE’S OUR COMPLAINTS PROCEDURE In the first instance, please speak to your accommodation team who will always try to resolve your issue. If you feel the matter has not been resolved to your satisfaction then please follow the 3-stage procedure as specified on the notice board in reception. Moving Out You’ll have to move out by the end of your tenancy – you can see when that is on your tenancy document. If you want to move out earlier, you can arrange that with your accommodation team. At the end of the academic year, we’ll let you know when you’ll be expected to move out and exactly what you’ll need to do. Before you go, your accommodation team will make an appointment to inspect your room – making sure it hasn’t been damaged or dirtied. DISCLAIMER This handbook provides useful advice for students throughout their tenancy. But it doesn’t cover everything. For full legal obligations, see your tenancy agreement in your Resident Account and visit the Hello Student website and click on How it Works. Hello Student takes data protection very seriously and access to all resident data is strictly controlled and will only be disclosed with the resident’s permission and this applies equally to enquiries from parents or relatives. Hello Student complies with the data protection act (1988) which governs the use of all personal data we hold and the controls requires over its accuracy, access and security. Also, legislation aimed at giving you more control over your data is called the General Data Protection Regulation (GDPR). Please visit the Hello Student website to view our Privacy Policy in which explains how we collect, store and handle your personal data.
If you need us, we’re here to help T: 0844 371 5653 M: 07580 940 998 E: willowbank@hellostudent.co.uk
Page 1 and 2: WELCOME TO Glasgow| Willowbank
Page 3 and 4: Your room is your space - to relax,
Page 5: If you’re not feeling yourself, t

Willowbank

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