Platinum Air Care - 2021 Catalog

Heating & Cooling
Save Yourself
A Service Call
Troubleshooting Tips
O
ccasionally customers call us requesting a
service call for a simple fix. Try the following
troubleshooting steps before paying for a
service call ~ if you need help give us a call and
one of our receptionists can explain these steps to
you over the phone. If the following steps didn’t
help you, you might be facing a larger problem and
a service technician is necessary.
1. Check The Thermostat — Make sure your
settings are correct. If your thermostat is digital and
is not working, try changing the batteries.
2. Change Your Furnace Filter — If your furnace
filter is dirty it can cause obstruction and blockage.
This makes your furnace and air conditioner work
much harder than it needs to for circulating the air
and maintaining temperature. A regularly changed
furnace filter won’t cause restriction; typically you
should change your filter every 3 months, however
for maximum effectiveness consider changing it
every month.
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3. Check The Electrical Breaker Panel &
Furnace Switch — Sometimes our electricity
breaker may have a surge and turn off, or maybe
the furnace switch was accidentally turned off.
Check your electrical breaker panel and make sure
the breaker switch for the furnace or air conditioner
is set on. Also be sure to check the furnace switch,
typically located in the furnace room as a light
switch labelled “furnace”.
4. Check The Furnace Panel — If you were
recently doing things near your furnace, it’s
possible the furnace door could have somehow
been opened by being knocked. Make sure the
furnace panel is secure and that your furnace
indicator light is on through the panel (usually an
orange light, but could be a different color as
mentioned in your furnace manual such as red or
green).