Platinum Air Care - 2021 Catalog

Product & Service Magazine
Heating | Cooling | Air & Water Filtration | Water Heaters | Duct Cleaning | Service

THANK YOU!
We at Platinum Air Care thank you for your
business and continued support. Each year we
improve our services to fulfill your needs better
then ever.

Duct Cleaning Platinum UV Water Filtration
p. 4
p. 9
p. 14
3
6
8
13
15
18
19
23
Tips For Improving Indoor Air
Learn about improving your indoor air.
Platinum Energy Recovery Ventilation System
Rotate fresh air into your home while retaining home comfort.
RPS 600S - Portable Air Purifier
This virus-busting unit targets key areas quickly.
Water is more important than we give it credit for
A few reminders why plenty of quality water is necessary.
Save Yourself A Service Call (Heating & Cooling)
Helpful tips you should try before calling your local HVAC Contractor.
Renting vs Owning - Know The Difference
Our take on why you should own your home equipment.
Navien Tankless Water Heaters
Highly efficient tankless solutions that save space and money.
Service & Maintenance Packages
Learn about how our service and maintenance plans can help you.
p. 16
p. 22
Furnaces
Service Supplies
Need More Information?
Frequently Asked Questions: p. 25 & p. 26
Or Contact us Today!
Local: (519) 686-3595
Toll Free: 1 (877) 339-4701
www.platinumaircare.ca

Tips For Improving Indoor Air Quality
1
Reduce or limit the amount of
pollutants in your home
Clean out
your vents
2
3
Filter and
purify the air
Rejuvenate fresh air
into the home
4
1. Reduce or limit the amount of pollutants in your home
Maintaining a clean home environment is one of the easiest ways to start; If you have lots of
carpets or material furniture, vacuuming and cleaning regularly can reduce particulates such as
dust mites, pet dander, dried skin, pollen spores and other allergens greatly.
2. Clean out your vents
One of the most inexpensive and immediate solutions to improving indoor air quality is
Duct Cleaning. By removing years of accumulated dust in your ventilation system you effectively
reduce the amount of particles that constantly are circulating throughout the home. This also can
maximize the performance of your furnace and air conditioner by reducing the strain needed to
blow the air through the vents.
3. Filter and purify the air
After a thorough Duct Cleaning, prevent and limit the build-up of dust and pollutants by
constantly changing your furnace filter (recommended every 3 months). For true filtration
options, consider the Platinum line-up of indoor air quality filters (see page 5).
4. Rejuvenate fresh air into the home
Filtering the air is an extremely powerful tool for indoor air quality, however clean air can still
become stale air. With a quality Heat Recovery Ventilation (HRV) or Energy Recovery Ventilation
(ERV) system, you can allow fresh air in and expel stale air out while still being energy efficient.
3

PROFESSIONAL AIR DUCT CLEANING
. .
INSPECT CLEAN SANITIZE
Preparation and
1 Inspection 2 Cleaning 3
Sanitize and
Finishing Process
Our inspector will check your
home to estimate the length of
the job, access to vents, and
price. The inspector will also
show you some of the current
dust in your ducts, as well as
before and after pictures from
previous work.
Our technicians will first adjust
to your home’s layout and use
appropriate materials to avoid
dirtying your home. They will
then begin the cleaning process
consisting of using tools to
loosen the dust and dirt inside
the duct work, then suction it all
out!
After our technicians have fully
cleaned your duct work, they
sanitize your duct work with
eco-friendly (and breathing
friendly!) spray. Any noticeable
air gaps in your duct work are
also patched. Afterwards, our
technicians will go over a
checklist with the customer to
ensure satisfaction!
Why Choose Platinum Air Care Duct Cleaning?
. We respect your home - being careful as possible
.
.
Trusted Since 1999
We use top quality truck-mounted equipment
BEFORE
AFTER
How Long Does The Average Duct Cleaning Take?
The average single family home takes about 1-2 hours
for up to 10 ducts. This can take longer with more ducts,
and in older homes.
4
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Clothes Dryer
Fire Safety
Did you know?
>
>
>
>
Have your dryer installed and serviced by a professional.
each cycle.
Do not forget to clean the back of the
dryer where lint can build up.
Check the venting system behind the
dryer to make sure that it is not damaged,
crushed or restricted.
>
Make sure that the outdoor vent covering
opens when the dryer is operating.
www.usfa.fema.gov

Rejuvenate The Air
In Your Home!
ERV
ENERGY RECOVERY VENTILATION
Remove the trapped stale air
from inside your home and
replace it with fresh outdoor air
without losing energy.
Manufactured By:
Easy To Maintain
*
Constant Rotation
*
Set It, Forget It
Made In Canada
6
www.platinumaircare.ca

Features:
.
.
.
.
.
Platinum TrueHEPA + TFP (Turbulent Flow Precipitation)
Filter, Combining Two Particle Capture Technologies To
Maximize Performance
Minimal Maintenance, Easy Filter Replacement
Outperformed Other Brands During 14-Month Trial
5-Year Warranty
Quick & Easy Duct-Mounted Installation
Why The Platinum TrueHEPA Is Right For You
Contaminated supply air
1. Platinum TrueHEPA removes health
threatening particles from the air far more
effectively than other residential air cleaners
Foil faced
insulated cabinet
Easily cleaned
and whisper quiet
Flow through
TFP collector
One year
replacement
2. It cleans the air throughout your home,
benefiting everyone in the family, all the time.
3. Allows air to circulate freely without putting
any extra load on your air distribution system.
4. Unlike electronic air cleaners,
Platinum TrueHEPA does not generate any
poisonous ozone which attacks your lungs.
Supply Air
Return Air
up to three years
High
fan motor
Forced Air
Furnace
PlatinumTrueHEPA
(Installed Directly onto
the return plenum of
the forced air heating
system)
Made In Canada
7

PROTECT
YOUR
INDOOR
HOME
AIR
DESTROYS
VIRUSES
GERMS
BACTERIA
ODORS
& MORE!
The Best Portable Air Cleaner
For Any Home
1. Pre-Filter - For Larger Particles
With 6-Stage Filtration
2. Electrostatic Precipitator Cell - Captures Airborne Particles, Billions of
microscopic particles become electrically charged as they pass through
the powerful electric field. The Collector plates immediately attract and
collect these charged dust and dirt particles.
3. Volatile Organic Compound (VOC) Filter - Absorbs and reduces odors,
chemicals, gases, as well as tobacco smoke and other odors.
4. Ultra-Violet Light (UV) - Two UV Lamps make a sterilization chamber
that kills bacteria and viral micro-organisms such as influenza, TB, and
Legionnaire's disease as well as other harmful contaminants.
5. Photo-Catalytic Filter - Combined with the Ultra-Violet lamps, it creates
an oxidation, which have an excellent effect in the decomposition of
odors.
6. Negative Ion Generator - Promotes better sleep, Improved energy
levels and focus, reduction in headaches and sickness.
Double the Purifying Capabilities of other
leading Portable Air Cleaners
Compared to other models, improves upon
itself by adding an extra Ultra-Violet lamp,
improved airflow, and structural integrity. This
combined with the Photo-catalytic chamber
increases the capability to destroy bacteria,
micro-organisms, and other viruses.
8
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Kills Viruses!
Ultra-Violet Light Meets
Photocatalytic Oxidation
Revolutionary Duct-Mounted Platinum
Carbon cleans the air by combining UV-C
light and activated carbon; two technologies
proven to be most effective at fighting
odors, germs, viruses, and mold without
producing harmful ozone.
Quality Construction
Award Winning Technology
The International Air-Conditioning,
Heating, Refrigerating Exposition
(AHR Expo) awarded Platinum
Carbon the innovation award in the
Indoor Air Quality category.
Bacteria
Viruses
Mold
Allergens
10
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Heating & Cooling
Keep Your Climate
Under Control.
R
egardless of the season, keeping your HVAC
system maintained during our Canadian
Summer or Winter is a must. Most
Canadians in our experience wait until their air
conditioner or furnace breaks down ~ and these
units typically break down when we need them
most. Other than the one of the worst-case
scenarios of your units breaking down, here are a
few other reasons you should consider regular
inspection and service.
Safety
Improperly operating furnaces could release
carbon monoxide into your home. Inhaling
carbon monixide can cause headaches, weakness,
confusion, and in worse cases; death.
Efficiency
Inspection and cleaning can keep your
system running energy efficient. Annual checkup
by professionals means ensuring that no energy
is wasted or causing fluctuating temperatures.
Longevity
Well-maintained furnaces and air
conditioners don’t have to work as hard. Your
HVAC system will last longer when you take care of it.
Reliability
Make sure your units are running when you
need it most. Keep your home comfort
secure on the hottest days of summer, or the
coldest days of winter.
10

TM
TrueEASE Humidifiers
User-Friendly Meets Eco-Friendly
The ideal humidifier should treat your whole
house, improve comfort, reduce energy costs,
conserve water, operate quietly, and be easy to
maintain. Only Honeywell TrueEASE humidifiers
do it all.
Humidified Air Feels Warmer
You’ll be able to cut energy costs by turning
your thermostat down while still feeling comfortable.
According to the EPA, every degree you
lower your thermostat can result in 4% savings
on your heating bill.
Quiet Operation
You’ll appreciate that TrueEASE is the quietest
evaporative humidifier on the market. Fan-powered
models are 20 dB quieter than equivalent
competitive residential fan humidifiers -
maintaining your home’s tranquility and comfort.
Whole-House Comfort
Unlike portable humidifiers that are only effective
in the rooms they are in, Honeywell TrueEASE
humidifiers are installed out of sight with your
central heating and cooling system, helping you
automatically maintain a comfortable humidity
level in every area of your home.
Of course, not all whole-house humidifiers are
created equal. TrueEASE is loaded with
homeowner-friendly features that set it apart.
Low humidity can cause higher energy costs.
This can make you feel too cold at normal
temperatures leading you to turn up the
thermostat. This leads to higher energy bills.
Is TrueEASE
Right For You?
TrueEASE is highly recommended if those
living in your home ever experience:
. Dry Skin
. Dry Nasal Passages
. Chapped lips
. Painful Static Shocks from
Carpet or Electronics
. Static Cling
Or if your home has:
.
.
.
.
.
.
Hardwood flooring
Wood furnishings
Paintings or artwork
Musical instruments
Uncomfortable temperatures
in the winter
High utility bills
11

Whole Home
Dehumidification System
1800 Series
Goodbye Humidity, Hello Comfort.
QUALITY
PLATINUM
CHOICE
PRODUCTS
Why Dehumidify Your Home?
There are many reasons to dehumidify your home. High humidity weather can be very
uncomfortable and excessive dampness may lead to other home issues in the future.
Condensation On The Windows
Do you notice a steam or fog on the outlines of
your windows? Excessive humidity is the cause;
Properly managed humidity in the home will
remove condensation or reduce it.
Eliminate Maintenance Hassles
Musty Smell In The Home
When you enter your home, it should smell
clean and fresh. Platinum Air Care’s line up of
products ensure that. However if your home has
a humidity problem, the source of the issue
needs to be handled for maximum comfort in
the home.
While portable dehumidifiers have water trays that often need to be emptied more than once a
month, and other whole-house dehumidifiers need to be emptied just the same. Platinum Air Care
makes it truly easy to maintain with professional installation and automatic drainage.
12
www.platinumaircare.ca

Water Is More Important Than We Give It Credit For
There are many people who are not getting
enough water every day. Our bodies need
many glasses of water each day to
maintain healthy hydration.
And We Aren’t The Only Ones
Who Need Quality Water
Our animal companions also benefit from staying hydrated with clean filtered water. While water
contaminants can vary by location, heavy metals (including lead!), chlorine, bacteria, and fluoride are
among the most common in tap water from any location in North America. Long-term consumption of any
of the contaminants listed above can lead to health issues for humans and pets.
Lead In The Tap Water Found All Across Canada - Global News Reports
News reports and articles have been making headlines across Canada with lead in our water supply
exceeding guideline safety limits, some areas reporting even higher than the Flint, Michigan water
crisis.
13

Why invest in Water?
Like air, the water sources and quality we
consume are not always guaranteed to be at
it’s purest form. There are many harmful
impurities that could be in your water.
Stage Filter Function
Sediment
Granular Activated
Carbon
Carbon Block
Having a 7-Stage Water Station means you don’t
have to worry about possible chemicals, smells, or
bad taste that may find its way into your drinking
water or food.
Advanced 7-Stage Water Station
Reduces suspended particles in water such as dirt or sediments
Reduces chlorine, chloramines, and other water treatment plant by-products
Reduces herbicides, pesticides, fertilizers, and insecticides
TFC Membrane
Ceramic
Re-Mineralizing
Carbon Block
Reduces Total Dissolved Solids, heavy metals, germs, and tiny impurities from the water
Reduces 99% ecoli bacteria and salmonella from the water
Healthy organic minerals are added leaving water pH balanced
Reduces and absorbs odors, leaving the water with a clean fresh taste
Whole-Home Water Conditioner
Having a Whole-Home Water Conditioner means you
will experience less scale build-up on sinks, showers,
dishwashers, coffee makers, and more. Skin will feel
softer and fresher after showers or baths. Shampoos
will produce more of a soft, and easy to lather feeling.
.
Specialty Water Filtration also available:
Call or visit our website for more details
Ultra-Violet Light Disinfection
Taste, Odor, Chloramines &
Chlorine Reduction
.
.
.
Iron Reduction
Hydrocarbon Filter
Whole-Home Filters
14
www.platinumaircare.ca

Heating & Cooling
Save Yourself
A Service Call
Troubleshooting Tips
O
ccasionally customers call us requesting a
service call for a simple fix. Try the following
troubleshooting steps before paying for a
service call ~ if you need help give us a call and
one of our receptionists can explain these steps to
you over the phone. If the following steps didn’t
help you, you might be facing a larger problem and
a service technician is necessary.
1. Check The Thermostat — Make sure your
settings are correct. If your thermostat is digital and
is not working, try changing the batteries.
2. Change Your Furnace Filter — If your furnace
filter is dirty it can cause obstruction and blockage.
This makes your furnace and air conditioner work
much harder than it needs to for circulating the air
and maintaining temperature. A regularly changed
furnace filter won’t cause restriction; typically you
should change your filter every 3 months, however
for maximum effectiveness consider changing it
every month.
15
3. Check The Electrical Breaker Panel &
Furnace Switch — Sometimes our electricity
breaker may have a surge and turn off, or maybe
the furnace switch was accidentally turned off.
Check your electrical breaker panel and make sure
the breaker switch for the furnace or air conditioner
is set on. Also be sure to check the furnace switch,
typically located in the furnace room as a light
switch labelled “furnace”.
4. Check The Furnace Panel — If you were
recently doing things near your furnace, it’s
possible the furnace door could have somehow
been opened by being knocked. Make sure the
furnace panel is secure and that your furnace
indicator light is on through the panel (usually an
orange light, but could be a different color as
mentioned in your furnace manual such as red or
green).

Gas Furnaces
Platinum Choice Quality.
It’s easy to save yourself a service call when you have modern, high efficiency equipment. Platinum Air
Care branded and approved Platinum gas furnaces are our go-to choice for premium quality and
energy efficient units at affordable prices. Consistent comfort and feeling with our Platinum Choice
Products bring a sense of confidence and security when you need it most. Platinum High Efficiency
Series gas furnaces are ENERGY STAR® qualified and are 100% North America built.
Delivering on the promise of quality, Platinum Air Care’s PLATINUM CHOICE
products require a level of design, testing and quality control above the normal
standards. That’s why Platinum High Efficiency Series Furnaces are designed
and built in North America. It’s just one more reason Platinum Air Care continues
to set the standard when it comes to providing your family with performance,
efficiency and reliability that exceed expectations.
ENERGY STAR® Quality.
Platinum Air Care is a registered and verified ENERGY
STAR® dealer in Canada. Platinum High Efficiency
Series Furnaces are ENERGY STAR® certified which
provide more heat with fewer natural resources, saving
you money compared to older and inefficient furnaces.
16
www.platinumaircare.ca

Air Conditioners
Beat the heat with cost-effective air conditioning units.
Just like the Platinum High Efficiency Gas Furnace, Platinum Air Care chooses quality brands with
long-term warranty. Our air conditioner line-up are built with time-tested craftsmanship and are North
American made. Experience peace-of-mind with Platinum Air Care warranty packages and you won’t
worry about your furnace or air conditioner again.
Luxaire® LX Series Split System Air Conditioners
1. Save up to 41 cents per dollar
with our enhanced-efficiency 16
and 17 SEER systems versus
older, 10 SEER units.
2. Reliable Operation
with robust compressor technology
proven in our extreme, five-year
accelerated test facility.
3. Long-Lasting
powder coat paint provides a
durable, automotive-quality finish
4. Durable steel coil guards
provide protection against
coil damage.
5. Quiet, direct-drive fan
design minimizes vibration
and sound
6. Coil options with effective
airflow and heat transfer
7. Compact cabinet puts
advanced performance in
less space.
If that wasn’t good enough;
Platinum Air Care backs all new purchases of
Air Conditioners and Furnaces by our 5-Year
warranty pledge.
17
www.platinumaircare.ca

Renting vs
Owning
Know The Difference
R
enting has become a regular occurrence in
Ontario for water heaters for a number of
years now, more recently rental options for
furnaces and air conditioners have also become
available for Ontario residence. While renting can
seem appealing on the surface, most people don’t
know that when your unit has a problem the fine
print comes into play. Very few companies offer
complete worry-free rental options and agreements,
meaning when your equipment has a
problem, you end up paying for the service call or
repair.
Other provinces such as Alberta, Saskatchewan
and Manitoba primarily own all of their home
appliances. One reason to own instead of renting
is simple; current financing options can closely
rival prices that of renting, and buying high quality
products usually come with great long-term
warranty. So why pay for the rest of your life?
Today’s common water heater rental price is
$31.50 a month, if you rent for 15 years that rental
has costed you $5,670.00 for old and outdated
equipment.
18
Low Budget Financing Options
Great Extended Warranty
Latest Efficiency on new products
Save $1,000s of dollars in the long run
compared to renting
Monthly Payments - Forever
Out-Dated Equipment
Renting fees increase over time, while your
equipment ages and becomes less efficient;
adding cost to your utility bills as well
Check out our renting cost calculator at
www.platinumaircare.ca/owning-vs-renting

NPE Series
Condensing Tankless
Water Heaters
All the hot water you need,
for as long as you need it.
Dual stainless steel heat
exchangers last longer
than copper
Condensing technology reduces
energy consumption and greenhouse
gas emissions
.
.
.
.
Navien® NPE series condensing tankless water heaters
deliver an endless supply of hot water for any size home.
Other benefits include:
Much more energy efficient than old
fashioned tank systems
The highest energy efficiency in the
industry - up to 0.99 Energy Factor
ENERGY STAR® Certified
Longer lasting than tank heaters
.
.
.
.
Takes about 80% less splace than old
fashioned tank heaters
Backed by the industry’s strongest
warranty ~ 15 years on heat exchangers
Elegant, clean appearance
Easy to use control panel
19

Hot Water Tanks
For Any Home
High Quality - Made in Fergus, Ontario
. Long-Term Reliability - Low Monthly Payments
.
.
Exclusive TankSaver® design to prolong tank life
Glass-lined tank provides superior protection against corrosion
Platinum Air Care makes all your service needs easy,
ensuring that our customers have the support they need,
when they need it.
Platinum Air Care offers John Wood® models to fit every home. Electric Tanks, Atmospheric Tanks,
Direct Power Vent Tanks and more. Standard sizes range from 40 Gallon to 75 Gallon units. Space
Saver® units are also available in extremely small sizes for cottages, offices, mobile homes, and
other places with limited space.
Warranty For The Long-Run
Quality water heaters require quality long-term warranty
options. Purchasing your John Wood® water heater from
Platinum Air Care with professional installation means
you will have a worry-free experience better than renting
your unit.
Prevent Corrosion
John Wood® water heaters are glass-lined to
provide superior protection against the corrosive
effects of hot unfiltered water. Replaceable
anode rod for additional tank protection.
Reduce Sediment
John Wood® ProLine® series water heaters are
residential heaters with commercial-grade
quality. Turbulator dip tube reduces sediment
build-up at the bottom of the tank.
20
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Filter Replacement
High-Quality
Factory
Humidifier Pads
Water Filters
HEPA Filters
Platinum PCO & Furnace
Ultra-Violet Lamps
21

Platinum Air Care provides sales and service for filter
replacement, ultra-violet bulbs, water filters and more!
Your purchase can be delivered, picked-up or installed
by our certified techicians for worry-free maintenance.
Local: (519) 686-3595 Toll Free: 1 (877) 339-4701
www.platinumaircare.ca/order-online
Certified
Warranty Approved Products
Portable Air Cleaner
Lamps & Filters
Platinum Air Care
Certified Cell Cleaner
Never Worry About Maintenance Again
Consider signing up to one of our maintenance plans;
We’ll contact you when it’s time for service and schedule a day
that works for you. All at special discounted pricing and priority
schedule.
22
www.platinumaircare.ca

Heating & Cooling Service
Furnace, Air Conditioner & Water Heater Repair
Staying warm in the winter or cool in the summer is important with our Canadian weather. When your
furnace or air conditioner starts acting up, you need service you can count on. Platinum Air Care’s
repair services can make sure you’re up and running as soon as possible when you need it most.
Furnace, Air Conditioner & Water Heater
Maintenance and Tune-Up Service
Most people don't know that Heating and Cooling systems are delicate with many parts that should
be regularly cleaned and maintained, even in new models. Regular maintenance is an investment
that can save you money on repairs and replacement parts in the long run. Platinum Air Care can
come directly to your home, at your schedule. Multi-point inspections and tune-ups can make sure
your system is ready to tackle the summer heat, or winter chills.
Platinum Air Care Can Assist You With:
Furnace Repair, Maintenance & Tune-Up
Air Conditioner Repair, Maintenance & Tune-Up
Water Heater Repair, Maintenance & Tune-Up
Platinum Air Care offers HVAC service in
London Ontario and the close surrounding
area to respond to our customer’s quickly
and efficiently.
Local: (519) 686-3595
23

Maintenance Plans
Furnace, Air Conditioner & Water Heater Maintenance Plans
For extended coverage on your equipment you
may consider adding a protective maintenance
plan to some or all of your equipment. Depending
on your package, a maintenance plan can cover
additional parts and labor, service calls, yearly
inspection and tune-up, and more!
HVAC Maintenance Plan Covers:
Parts & Labor Coverage*
Same-Day Priority Service
Annual 31-Point Tune-Up & Inspection
And More!
Filtration Replacement Maintenance Plans
Filtration Maintenance Plan Covers:
All equipment and parts needed for service
No charge service call
Included Duct Cleaning Every 3-Years (Optional)
And More!
Platinum Air Care has been servicing our customers
on filter replacement and ultra-violet bulbs for over
20 years. With our new subscription based Filtration
Maintenance Plan you can get a discounted rate
with an improved structured service ensuring your
filters are changed on a perfected schedule.
Never Worry About Maintenance Again
We upgraded our internal systems so we can efficiently service
our customers. Unlike some other companies ~ We call you
when it’s time for your needed maintenance and schedule a time
that works for you on your schedule.
24
*For more information visit our website
www.platinumaircare.ca

Frequently Asked Questions (Heating & Cooling)
My Air Conditioner or Furnace
stopped working
There could be many reasons why this
happened~ for troubleshooting tips visit page
15, if that didn’t work give us a call!
Should I have my
equipment inspected?
Platinum Air Care recommends regular
inspection and tuning of HVAC equipment.
Reasons for a professional to check your
equipment include: Safety - Improperly operating
furnaces could release carbon monoxide
into the home. Longevity - Well maintained
equipment don’t have to work as hard. Your
equipment lasts longer when you take care of
it! Reliability - Regular maintenance makes
sure your equipment is working when you
need it most; in those chilling winters or
extremely hot summer days.
How do I know if I still have
warranty coverage?
Warranty information is usually kept in the
manual of your equipment. If you purchased
your equipment with Platinum Air Care; we
keep record for you, so just give us a call!
My Air Conditioner or Furnace
is making strange noises
We recommend having a technician look at
your unit; If the noise is a high-pitched sound,
it’s usually an easy fix. If the unit is making
loud knocking, scraping or other abnormal
sounds, this indicates a larger repair or could
be a recommended replacement.
When should I replace my Heating
and/or Cooling system?
If your heating and/or cooling system is
more than 10 to 15 years old and is no longer
working properly, requiring frequent repairs,
it may be time to replace it.
Why does Platinum Air Care
use certain brands?
Platinum Air Care chooses certain brands
based on quality. Ensuring that our
customers have the best products, with
warranties they can trust.
What happens to my old HVAC
equipment or Water Heater?
When you upgrade your equipment with
Platinum Air Care, we return your rented
equipment, or properly dispose of it at no
additional cost.
Local:
(519) 686-3595
Toll Free:
1 (877) 339-4701
E-mail:
Sales@platinumaircare.ca
Service@platinumaircare.ca
For Any Additional Inquiries - Call or Visit us Online

Frequently Asked Questions (Air & Water Quality)
Will your products work in my home?
Yes! Platinum Air Care has options for ALL
types of homes.
Are your Air & Water filtration products
safe for children and pets?
Yes, Platinum Air Care safely installs all of
our products. There is no danger to anyone
in the home except for the microbes and
bacteria that are processed through our
filtration products.
Does my Platinum TrueHEPA or
Platinum PCO turn off?
Platinum Air Care installs both the Platinum
TrueHEPA and PCO to run 24/7.
Platinum TrueHEPA can be installed to
only turn on when your furnace is
operating, however this is not recommended
with the Platinum PCO because it will
severely lower the Ultra-Violet Lamps life,
requiring frequent replacement.
I want to service my filtration
equipment by myself, can you show me?
Yes! We can have one of our technicians teach
you in person, or we can schedule a
technician to help you over the phone!
Can I order replacement parts for
pick-up or delivery?
Yes! You can call us directly and make an
order or visit our website for online
purchases. We deliver using Canada Post and
most deliveries in Ontario take about 3
business days.
With Air Filtration products, will we
dust and vacuum less often?
Yes, The Platinum TrueHEPA and RespirAide
400T filter large particles (such as dust) and
small particles. They will make a distinct
difference in the amount of visible dust in the
home. However it is recommended to have
your Air Ducts cleaned to remove any
previous built-up dust.
Will I still need filters in my furnace?
Yes, they help keep your furnace free of dust
and dirt, and also reduce the load on your
other filtration products, allowing them to
focus on the smaller particles.
How long does it take for my Air
Filtration products to take effect?
While germ-killing effects start immediately,
you should notice a difference after the first
24 hours.
When do I have to service a product?
Platinum Air Care provides a service log
attached to products we install. For worry
free service and filter replacement, consider
signing up for our service plan.
Another company is offering lower
prices on filter replacement,
what should I do?
For your safety, Platinum Air Care highly
recommends using certified lamps and
filters that only we supply. We guarantee
our replacement parts, and if they fail
before the estimated life, we will replace it
at no additional cost.
Additionally, Platinum Air Care will beat
competitors lamp and filter prices by 10%
so our customers never have to worry about
getting the quality replacement lamps and
filters that they need.
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www.platinumaircare.ca

410 Third St.
London ON, Canada
N5W 4W6
Telephone: (519) 686-3595
Toll Free: 1 (877) 339-4701
For all your service needs or to learn more about our
products visit our website at www.platinumaircare.ca
©2020 Platinum Air Care. All rights reserved. All other trademarks and names are property of their respectful owners.
Product specifications are subject to change without notice.