Operator Accreditation for Taxi Services - Department of Transport ...

(d) if the cost of fuel is to be shared between the parties - the amount or percentage of the cost
each of the parties must pay;
(e) if the authorised driver must contribute to the cost of the premium for any insurance relating to
the taxi service bailment agreement - the amount or percentage of the contribution;
(f) if the authorised driver must contribute to the cost of any excess payable under any insurance
relating to the taxi service bailment agreement - the amount or percentage of the contribution.
Under section 35N of the Transport Operations (Passenger Transport) Act 1994, operators may only enter into
a Taxi Service Bailment Agreement with a set pay in arrangement with an authorised driver who has held
Queensland driver authorisation for at least 12 months, consecutively or cumulatively, within the 5 years before
the agreement is entered into. The maximum penalty for not complying with this requirement is $4,400.
For more information on taxi service bailment agreements, refer to information bulletin PT331 Taxi Service
Bailment Agreements.
Incident management plans
A taxi operator must have an incident management plan in place unless the taxi operator provides services in
an area where a taxi service contract is in force.
Customer service
For taxi operators not attached to a taxi booking service, an operator must provide the public with a convenient
means of obtaining information about the service.
Record keeping
� All records must be kept for five years.
� Operators must keep a record of their drivers’ driver authorisation numbers.
� For each trip undertaken, operators must keep records of: the name of the driver; the driver's driver
authorisation number; the vehicle used (including the registration number and where applicable, the fleet
number); the date; and the period of time the vehicle was assigned to the driver.
� Operators must record details of vehicle maintenance for each vehicle used.
� Operators must keep a copy of their incident management plan and copies of completed incident
management reports.
� Operators must keep a copy of all complaints received and any action taken in regard to the complaints.
� Operators must keep records about the use of substitute taxis.
� For taxi operators not affiliated with a taxi booking service, an operator must keep records of all customer
complaints and the action taken in regard to each complaint.
Fees