Telkom SA Limited, Deutsche Bank Technology workshop,22

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Improving customer service 32 Mean time to install residential voice improved by 67% to 7 days 21 7 2000 2003 Year ended March 31, 2000 and six months ended September 2002. Mean time to install ISDN improved by 77% to 20 days 88 20 2000 2003 Mean time to repair business voice improved by 58% to 11 hours 26 11 2000 2003
Reducing fault rates 33 Faults per thousand business lines Number of fault rates per 1000 2Mb Focused improvement on reducing repeat fault rates in business segment 332 Year ended March 31 279 265 <strong>22</strong>3 2000 2001 2002 Sep-02 Year ended March 31 Improving the fault rates in our data network 1,036 718 925 750 2000 2001 2002 Sep-02
Page 1 and 2: Telkom SA Limited Deutsche Bank Tec
Page 3 and 4: 3 Five key focus areas • Redefini
Page 5 and 6: 5 A new view of fixed-line capex Co
Page 7 and 8: 7 Baseline investment In R millions
Page 9 and 10: 9 Network evolution investment Netw
Page 11 and 12: Cost savings investment 11 In R mil
Page 13 and 14: Network strategy
Page 15 and 16: Previous network investment strateg
Page 17 and 18: Access network deployed 17 • Acce
Page 19 and 20: International network 19 • Satell
Page 21 and 22: Current network strategy 21 • Inc
Page 23 and 24: Investing for growth
Page 25 and 26: Investing for mobile growth 25 Sout
Page 27 and 28: Maintaining the network
Page 29 and 30: Challenges in maintaining the netwo
Page 31: Containing maintenance costs 31 Mat
Page 35 and 36: OSS investment
Page 37 and 38: OSS strategic direction 37 Organisa
Page 39 and 40: OSS Programme
Page 41 and 42: Customer Care 41 The Customer Care
Page 43 and 44: Provisioning/Fulfilment 43 An effec
Page 45 and 46: OSS benefits 45 Setting Objective S

Telkom SA Limited, Deutsche Bank Technology workshop,22

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