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Solus London Ltd - Classified as InternalThis week on Yammer…Photo by Tete_escapeAlmost a year since Hitchin saw the installof the new four wheel alignmentequipment and this time its two new 4 tontwo post lifts. Install also gave us theopportunity to tweak the layout of theMET and panel shops. This has given us anextra work bay and easier access for theteam using the ramps. You can't tell butMartin is happy behind his mask #ourpeople are our greatest asset. Thanks toStuart Mosdell and Florin Casineanu forgetting them powered up in double quicktime.When things go right It is a beautifulthing...
Motor Redesign redesign Update update from AvivaHi everyone,We hope you’re having a good week and keeping safe. It’s been a busy week for us, and we’re back to update youon all things Motor Redesign!Hi everyone,VizionWe hope you’re having a good week and keeping safe. It’s been a busy week for us, andwe’re back to update you on all things Motor Redesign!On Wednesday we visited Vizion to get a deeper understanding of their structures and processes. We learnt:Vizion•Reallocation is a real pain point for them too!• Whilst we were there, we saw 5 garages decline a repair job, for the handler to be successful on theOn Wednesday we visited Vizion to get a deeper understanding of their structures andprocesses.SIXTHWe learnt:try!•Vizion have a team who proactively manage garages throughout repairs, stepping in when SLAs seem abnormal tohelp keep the customer’s repair on track.•The Evie chat bot is well used – with over 400 customers using it in February.•Reallocation •We FINALLY go is to a meet real the pain famous point Dotty for and them Chandra… too!• Whilst we were there, we saw 5 garages decline a repair job, for the handler to beWhat have successful we learnt this on week? the SIXTH try!•Vizion have a team who proactively manage garages throughout repairs, stepping in whenSLAs seem abnormal to help keep the customer’s repair on track.•We have used your responses to the Survey, to shape our design at this stage - YOUR main points were heard!•The key Evie groups chat identified, bot is well have used informed – with the over initiatives 400 customers we are now building using it out. in These February. were:•We FINALLY go to meet the famous Dotty and Chandra…• There is an inconsistency with hire supplying and entitlement settings.• There is a broken process of booking in repairs and reallocations between garages.• The analytics and remedy decisions are inconsistent.What have we learnt this week?What can you expect from us soon?...•We have used your responses to the Survey, to shape our design at this stage -YOUR main points were heard!•The •We will key be groups on the phones identified, today have and Monday informed helping the with initiatives the demand we from are the now storms! building out. Thesewere:include•youTherein theisdialoguean inconsistencyfurther.with hire supplying and entitlement settings.•We are hoping to get more amongst the teams to keep everyone involved.• There is a broken process of booking in repairs and reallocations betweentowards the garages. end of next week.• The analytics and remedy decisions are inconsistent.•Our story sessions will be held soon – we will be attending to give you updates on the Redesign, with the view to•We are currently finalising our “Quick Wins” (awaiting approval from the SLT) and we hope to share with youStay safe and have a fantastic weekend!What can you expect from us soon?...The Motor Redesign Team•We will be on the phones today and Monday helping with the demand from thestorms!•Our story sessions will be held soon – we will be attending to give you updates on theSolus London Ltd - Classified as Internal
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