Magazine test 22

Solus London Ltd - Classified as Internal
Photo by Eugenia Porechenskaya

Solus London Ltd - Classified as Internal
Photo by Marianna Lupina
Table of
Contents
Page 1….Bolton’s Mark Stanley thanks
his team
Page 2…. Why we appreciate our
mentors
Page 3….An EV future beckons-and
we’re ready! Andrew Hooker explains
more…
Page 4….Colleagues conversations
shared from Yammer
Page 5….Aviva’s latest Motor Redesign
update
Page 6….Have your say on the Solus
Way

Solus London Ltd - Classified as Internal
Photo by Eugenia Porechenskaya
Mark Stanley’s thanks to his Bolton team
this week on Yammer…
“Due to resource challenges this week i would like to praise my 3 painters Lee
Withers Andre Vitorino Dave Jackson For going #aboveandbeyond last night
working until 9.30pm to keep things on track for our customers.
Also big thanks to Panel Mark Stafrace and Sean Stephens for multiskilling
prepping vehicles #TeamBolton

Solus London Ltd - Classified as Internal
We appreciate our mentors…
Behind the success of every
apprentice lies the support of a
dedicated group of mentors
who share their knowledge
and dedicate their time to
create the best possible
environment for our young
talent to progress. Thank you
for everything you do for our
rising stars!
#mentoringmatters
#automotive
Photo by Sina

Solus London Ltd - Classified as Internal
Embracing an EV future with Andrew Hooker
The UK automotive industry is going through one of the most radical changes in its history, and we’re
setting out as leaders to ensure that our Technical Strategy keeps pace with this change.
Predictions show there will be more than 6.5 million battery electric vehicles on our roads by 2030.
This has major implications for anyone repairing these vehicles. We must be ready to handle EVs, and
it’s vital that our colleagues have the necessary skills and knowledge required to do this safely and
efficiently
We’re committed to maximising our in house capabilities to meet our customers’ needs and to
reducing additional cost or delay in the repair process.
Developing our people into the highly capable technicians and support teams we need for a
connected digital age is one of the key points in the strategy, as is growing our electric vehicle
capability to support the Aviva growth strategy
Andrew Hooker, Technical Lead, explains our progress so far and our plans for the future saying,
“Every Solus Bodyshop is equipped to manage and repair electrified vehicles, whether hybrid or
battery electric, and we repair these daily in many cases. We have technicians trained to IMI Level 3
in Electric/Hybrid Vehicle System Repair and Replacement, and further to the next level, with level-4
technicians in more than half our sites, in addition to the vehicle manufacturer training many have
received. All of our sites have a Vehicle Damage Assessor qualified to the IMI Level 3 too.
Solus has an equally ambitious training programme for 2022, including for the repair of high voltage
batteries. Every Solus Bodyshop has at least 2 or 3 digital on-site and/or remote diagnostic systems
for programming and calibrating vehicle systems including Advanced Driver Assistance Systems, and
we are currently preparing for the new generation of carbon-dioxide air conditioning systems for
electric vehicles due in 2022. Most hybrid and electric vehicles are repaired by Solus just as quickly
and efficiently as conventional cars, with the same Solus customer care as part of all we do.
Moreover, every Solus site can recharge a customer’s electric car and this service is being developed
in 2022”.

Solus London Ltd - Classified as Internal
This week on Yammer…
Photo by Tete_escape
Almost a year since Hitchin saw the install
of the new four wheel alignment
equipment and this time its two new 4 ton
two post lifts. Install also gave us the
opportunity to tweak the layout of the
MET and panel shops. This has given us an
extra work bay and easier access for the
team using the ramps. You can't tell but
Martin is happy behind his mask #our
people are our greatest asset. Thanks to
Stuart Mosdell and Florin Casineanu for
getting them powered up in double quick
time.
When things go right It is a beautiful
thing...

Motor Redesign redesign Update update from Aviva
Hi everyone,
We hope you’re having a good week and keeping safe. It’s been a busy week for us, and we’re back to update you
on all things Motor Redesign!
Hi everyone,
Vizion
We hope you’re having a good week and keeping safe. It’s been a busy week for us, and
we’re back to update you on all things Motor Redesign!​
On Wednesday we visited Vizion to get a deeper understanding of their structures and processes. We learnt:
Vizion
•Reallocation is a real pain point for them too!
• Whilst we were there, we saw 5 garages decline a repair job, for the handler to be successful on the
On Wednesday we visited Vizion to get a deeper understanding of their structures and
processes.
SIXTH
We learnt:
try!
•Vizion have a team who proactively manage garages throughout repairs, stepping in when SLAs seem abnormal to
help keep the customer’s repair on track.
•The Evie chat bot is well used – with over 400 customers using it in February.
•Reallocation •We FINALLY go is to a meet real the pain famous point Dotty for and them Chandra… too!
• Whilst we were there, we saw 5 garages decline a repair job, for the handler to be
What have successful we learnt this on week? the SIXTH try!
•Vizion have a team who proactively manage garages throughout repairs, stepping in when
SLAs seem abnormal to help keep the customer’s repair on track.
•We have used your responses to the Survey, to shape our design at this stage - YOUR main points were heard!
•The key Evie groups chat identified, bot is well have used informed – with the over initiatives 400 customers we are now building using it out. in These February. were:
•We FINALLY go to meet the famous Dotty and Chandra…
• There is an inconsistency with hire supplying and entitlement settings.
• There is a broken process of booking in repairs and reallocations between garages.
• The analytics and remedy decisions are inconsistent.
What have we learnt this week?
What can you expect from us soon?...
•We have used your responses to the Survey, to shape our design at this stage -
YOUR main points were heard!
•The •We will key be groups on the phones identified, today have and Monday informed helping the with initiatives the demand we from are the now storms! building out. These
were:
include
•
you
There
in the
is
dialogue
an inconsistency
further.
with hire supplying and entitlement settings.
•We are hoping to get more amongst the teams to keep everyone involved.
• There is a broken process of booking in repairs and reallocations between
towards the garages. end of next week.
• The analytics and remedy decisions are inconsistent.
•Our story sessions will be held soon – we will be attending to give you updates on the Redesign, with the view to
•We are currently finalising our “Quick Wins” (awaiting approval from the SLT) and we hope to share with you
Stay safe and have a fantastic weekend!
What can you expect from us soon?...
The Motor Redesign Team
•We will be on the phones today and Monday helping with the demand from the
storms!
•Our story sessions will be held soon – we will be attending to give you updates on the
Solus London Ltd - Classified as Internal

Solus London Ltd - Classified as Internal
…and finally, have your say on the Solus Way
Steph Brindley was keen to share the serious skills that got this customer back to
normal at Coventry saying, "A great example of an edge to edge pre-paints on a 3
stage pearl at Coventry with tinted lacquer which is mega hard to do and requires
some talent".
Fantastic work from everyone involved. What teamwork has made the dream work
at your site?
#teamwork #prepaint #thesolusway