airline contract management

E2E 11.2011 

END TO END TRAVEL SOLUTIONS

Our mid-office solution, CORREX ® , is a hosted travel transaction platform that helps you streamline your operations, 

increase productivity, and reduce errors by automating manual tasks associated with file finishing, quality control, 

and electronic ticketing. 

WHY CORREX? 

The CORREX platform serves as a hub for travel processing operations. CORREX streamlines and standardizes 

mid-office processes and Passenger Name Record (PNR) content, directing PNR traffic, connecting databases, 

collecting additional account data, and correcting errors or omissions. By automating manual processes, CORREX 

helps increase agent productivity, reduce front and back office errors, and consolidate pre-travel and transaction 

reporting across multiple Global Distribution Systems (GDSs) and alternative distribution channels. With CORREX 

you can: 

n Ensure optimal PNR quality and viability 

n Drive a higher percentage of touchless transactions 

n Improve traveler reservations – fares, seats, class of service – and increase customer satisfaction 

n Proactively manage traveler reservations with pre-trip reporting capabilities 

n Identify and track unused e-ticket coupons, increasing your value to your customers 

n Eliminate technology infrastructure concerns 

n Lower operating costs 

AUTOMATION & QUALITY CONTROL SERVICES 

CORREX Self-Service: 

Web-based service that allows clients 

to view their CORREX activity and more 

effectively manage their accounts. 

Clients can access key metrics and 

reports, make service requests, change 

business rules, get agency and account 

information, and schedule tasks.

CRX 8.2011 

FEATURES 

CORREX Quality Control 

Document key data, policy, and traveler 

preference information in the PNR to reduce 

errors and costs. CORREX flexibility allows you to 

customize business rules by account to ensure PNR 

quality, viability, and standardization. 

CORREX Trip Improvement 

Automate trip improvement activities, including 

low fare searches, seat assignments and 

improvements, and waitlist clearance. 

CORREX Auto-Ticketing 

Reduce agent handle time, streamline operations, 

and save money by automating the ticket 

reservation process. Automatically send travelers 

itineraries, travel alerts, schedule changes, and 

other reservation information. 

CORREX Pre-Trip Reporting 

Customize report elements to track fare savings, 

multiple passengers on the same flight, arrivals, 

and departures. Auto-refreshes PNR data without 

agent intervention for accurate, up-to-date reports. 

CORREX E-Ticket Tracking 

Automate the identification and tracking of 

unused e-ticket coupons. CORREX automatically 

reviews and reports e-tickets with unused air 

segments so agencies, corporations, and travelers 

can track and utilize the value of unused e-ticket 

coupons. 

TECHNICALLY SAVVY. TRAVELWISE. 

CORREX n MORE AUTOMATION . LOWER COSTS. 

CORREX Modules: 

Clients have access to standardized module settings that 

can be adjusted to meet your needs. Select the intervals 

for seat or low fare searches to be performed and identify 

preferred carriers in an easy to use interface. 

E-Ticket Tracking Report: 

Detailed information on outstanding e-tickets so that you 

can actively identify and follow-up on any unused e-tickets 

in your system. Recoup the value of already-issued e-tickets. 

Supporting leading regional, multi-national, and global travel companies for over two decades, CORREX delivers proven 

travel expertise and experience in a hosted technology platform. Flexible, customizable, scalable, and robust, CORREX helps 

clients meet the demands of a changing marketplace and take advantage of growth opportunities. 

The latest version of CORREX brings the behind-the-scenes technology to the forefront through a web-based CORREX Self- 

Service portal with new agency administration and corporate interfaces that will increase your control and provide you with 

even greater cost savings. 

TAKE ACTION WITH CORREX. 

North America 1-866-815-8001 | Europe +44-1293-608-555 | Asia +91-80-7113-9600 

email trxsales@trx.com or visit www.TRX.com for more information.

Our expense solution, TRUEXPENSE ® , is an on-demand expense reporting solution that delivers a “best-of-both 

worlds” tool to provide CFOs with increased visibility into travel and entertainment expenditures and employees with 

a user-friendly solution to submit expense reports. 

WHY TRUEXPENSE? 

With increased budget pressures and decreased predictability of cash flow, CFOs need to improve visibility into 

corporate travel and entertainment expenses. At the same time, employees are looking for a simplified tool for 

capturing receipts and submitting expense reports. 

Executives and employees alike are drawn to the solution’s user-friendly desk-top and mobile functionality, including 

a mobile app that allows travelers to photograph receipts and upload them directly into their online expense 

report. This means end users no longer have to worry about keeping track of receipts. 

With TRUEXPENSE, companies can: 

n Improve productivity by reducing the manual labor involved in importing itinerary information and completing 

expense reports 

n Configure the TRUEXPENSE dashboard to display the data that is most important 

n Use a search feature to find expenses quickly 

TRAVEL & EXPENSE REPORTING 

Show Me the Money 

TRUEXPENSE is easily configured to give 

CFOs or corporate administrators insight 

to the activity that is most important to 

the company. TRUEXPENSE displays a 

“spend vs. budget” feature that is missing 

from competitive solutions. With this 

enhanced visibility, CFOs have a clearer 

view of corporate travel and entertainment 

expenses. 

n Export expense data into accounting systems to automatically update general ledger accounts

TXP 9.2011 

TRUEXPENSE Features 

SPEND. SNAP. SEND. 


email trxsales@trx.com or visit www.TRX.com for more information. 

Reports Done Right 

TRUEXPENSE pre-populates 

much of the necessary 

information needed to 

create reports – significantly 

reducing the amount of time 

end users need to spend 

on the expense reporting 

process. 

Calling All Road Warriors 

With a mobile-ready application, 

TRUEXPENSE enables users to 

photograph their receipts from 

their iPhone or Blackberry and 

upload the image into the 

expense reporting software. This 

functionality puts an end to the 

receipt worry dilemma for end 

users whether they are on the 

road or simply attending a lunch 

meeting at the client’s favorite 

local restaurant. 

TRUEXPENSE simplifies your expense reporting processes and helps your corporation reduce its T&E spend by providing a 

seamless booking, expense and data analytics experience, giving you the full picture of your T&E costs. With our powerful 

mobile application and user-friendly web interface, road warriors will spend less time thinking about expenses and more 

time growing your business. 

FEATURES BENEFITS 

n Ancillary fee tracking 

n Self-service administration and customization 

n Full lifecycle expense reporting – create, submit, 

approve/reject, and reimburse 

n Self-service password reset 

n Customer data tracking fields 

n Mileage reimbursement calculator 

n Approval limits 

n Exception flagging 

n Bill back tracking 

n Integration with TRAVELTRAX for credit card 

transactions 

n Mobile-ready for iPhone and Blackberry 

n PCI compliance 

n Integrates with Microsoft Dynamics GP, QuickBooks, 

and other ERP or general ledger packages 

n 24x7 support 

n Seamlessly manages travel and expense with outof-the-box 

integration with RESX corporate booking 

solution 

TRUEXPENSE Executive Suite Benefits 

n Full complement of booking, expense and data 

visibility for unrivaled executive decision making 

n The industry’s lowest total cost of ownership with 

zero implementation and customization fees for 

most users 

n Existing TRX clients are pre-deployed with no 

implementation hassles or costs 

TRUEXPENSE Road Warrior Benefits 

n Automatic importing of corporate card expenses 

n Easy-to-use, web-based and mobile interfaces 

n Simple snap-and-send process that automatically 

captures and uploads receipts into the user’s 

online expense report 

TAKE ACTION WITH TRUEXPENSE. 

TRUEXPENSE n SPEND. SNAP. SEND.

Our data intelligence solution, TRAVELTRAX ® , automates the aggregation and consolidation of data from your 

distributed resources into a unified business intelligence reporting solution. 

Meaningful information is now available at your fingertips, within an intuitive web reporting environment – allowing 

you to view, analyze, and measure the Key Performance Indicators (KPIs) that are most important to your business. 

WHY TRAVELTRAX? 

TRAVEL REPORTING 

Home Page Dashboard: 

TRAVELTRAX provides summarized 

travel data in a visual, easy-toread 

dashboard, customized to 

track and report on the metrics 

and measurements you want to 

monitor. 

Additional reports provide the 

same clarity allowing you to 

better manage your airline 

contracts or monitor your 

corporate CO2 travel footprint. 

Traditionally, business intelligence has been the province of the IT department to decode and propagate. With TRX’s 

TRAVELTRAX solution, this is no longer. TRAVELTRAX is built on technology that is so sophisticated it’s actually…simple. 

This means data is transformed into high-value information, immediately available to the individuals who can act 

on it, presented in a way that is richly visual, engaging, and clear. And all of it is available in one place! 

So, whether you are trying to monitor new travel policies, manage budgetary goals, analyze spend behaviors, 

negotiate new air contracts, or locate your global travelers, TRAVELTRAX will present the data in a clear, 

straightforward way which will drive results – inevitably leading to the bottom line and return on investment.

TTX 8.2011 

TRACK. CONTROL. SAVE. 

TRAVELTRAX n TRACK . CONTROL . SAVE. 

Traveler Summary: 

Detailed information on travelers provides insight necessary 

to understand spending habits that are out of compliance, 

identify rising cost categories, or track trends that could lead 

to cost-saving policy changes. 

Now you can truly unify data from all of your data sources to gain a multi-dimensional picture of your company. 

You can even combine and match data from different sources to unlock hidden relationships in the data that 

were previously impossible to ascertain due to the lack of centralization. To facilitate this, TRAVELTRAX supports 

hundreds of global data interfaces and systems. TRAVELTRAX is powered by our robust data integration and capabilities 

which allow TRX to deliver high quality services across these and a growing set of industry needs: 

n Travel – GDS, Travel Agency/Back Office, Suppliers (Air, Car, Hotel) 

n Financial – Credit Card, Expense, Budget 

n Human Resources – Corporate Hierarchy Data 

n Health Care – Audit and Insurance Records 

n Multimedia – Video Conferencing Logs 

n Procurement – Purchasing Records 

Supplementary data enhancement services are also available. For example, our Merchant Name Normalization 

process will cleanse and standardize your data to improve the accuracy and quality of your information. Other 

services include CO2 processing and matching of your travel agency and credit card records. 

Simple access to high-quality, objective, consolidated data – and clear recommendations on how to control and 

reduce travel spending is here. With TRAVELTRAX, you get clean, complete data you can trust, allowing you to take 

action with confidence to reduce costs. 

TAKE ACTION WITH TRAVELTRAX. 



Gain valuable insight into your travel program and supplier contract performance by using the most flexible, 

rigorous, and innovative methodologies in the industry. 

WHY TRX TRAVEL ANALYTICS? 

Our consulting offering, TRX Travel Analytics ® , specializes in delivering high quality and unbiased analytical services 

to corporate travel programs worldwide. We have the industry’s most powerful airline and hotel sourcing tools along 

with a well- earned reputation for delivering significant savings to our clients. 

The Travel Analytics sourcing engines run dynamic automation routines that enable our consultants to produce 

results for clients in a very efficient and targeted approach. The deliverables from our methods give clients a 

rigorous, fact-based set of savings opportunities with strategic conclusions for their program. 

n Proven success – unparalleled track record of client satisfaction with over $30 billion in air spend analyzed 

Airline Discount Analysis 

n Domain Expertise – trust our team of financial and analytical experts 

n Unbiased and objective – get independent analysis on your travel program 

n Rigorous negotiating support – gain the negotiating advantage over your suppliers 

n Sophisticated Analytical tools – get the analytical edge with our innovative tools 

n Superior responsiveness – find answers when you need them 

SPEND MANAGEMENT SERVICES 

Airline Discount Analysis: 

Analyze the strength of your airline 

contract discounts relative to the 

current market conditions. 

Scenario Modeling: 

Find optimal supplier combinations 

through innovative simulation modeling 

and micro-economic pricing.

TTA 8.2011 

FEATURES 

SUPPLIER SOURCING AND NEGOTIATIONS 

Optimize your airline and hotel programs to identify 

maximum savings opportunities. Apply our patented 

and patent-pending models to your travel footprint 

and view alternative supplier combinations. See 

how these targeted scenarios can help you achieve 

your program savings goals. 

BENCHMARKING 

Use our patented airline models to benchmark 

your entire airline program against your supplier’s 

operating costs. Assess how you stack up against 

the market in areas like supplier profit margin and 

contract discount percentages to identify targeted 

savings potential. 

TRAVELER BEHAVIOR 

Evaluate your current travel policies and prioritize 

the elements you want to improve to drive program 

results. Measure overall traveler behavior and 

quantify potential cost savings with changes to 

travel policies, such as moving to a lower quality 

hotel or moving to a different booking class for a 

particular carrier. 

DATA MANAGEMENT AND ANALYSIS 

Track travel spending patterns to identify new 

negotiating opportunities and monitor compliance 

of your supplier contract goals. Learn how to use 

our data intelligence products to collect, integrate, 

normalize, warehouse, report and analyze complex 

hotel and air travel data. 

OPTIMIZE YOUR SAVINGS. 

TRX TRAVEL ANALYTICS n SMARTER DATA . BIGGER SAVINGS. 

Hotel Sourcing: 

Utilizes our innovative hotel sourcing methodologies to 

identify compliance trends and review availability of 

preferred options. 

Strategic Market Segmentation (SMS): 

Strategic Market Segmentation (SMS) segregates your data 

into manageable markets for deeper analysis, ensures the 

proper mix of hotels in your RFP, and decreases manual efforts 

to maximize your savings. 

Optimize your savings through fast, rigorous, & unarguably unbiased analysis of your travel program. TRX Travel Analytics will 

assist your ongoing efforts to manage travel and expense categories complicated spend by leveraging a suite of powerful, 

automated tools. Receive reports and analysis that provide a clear, in-depth understanding of contract negotiation 

alternatives, airline contract performance, and travel program savings opportunities. TRX Travel Analytics offers new clients a 

free Web briefing, with no obligation to purchase additional services. 

TAKE ACTION WITH TRX TRAVEL ANALYTICS. 



BPO 8.2011 

TRX is the world leader in travel process automation and reengineering. Our BPO services provide instant scalability 

combined with unparalleled operational efficiency to deliver results for our clients. For more than a decade we 

have serviced the world’s largest travel management companies, providing turn-key front, mid and back-office 

business process automation support. 

FRONT OFFICE 

n Customer Services 

n Sales, Reservations, Cancellations, 

and Rescheduling 

n Frequent Flyer Program Management 

n Help Desk & Inquiry Services 

MID OFFICE 

n Fare Filing & Loading 

n Fares & Ticketing 

n Queue Management 

n Fraud Prevention & Control 

n Hotel Contract Loading 

n Schedule Change 

BACK OFFICE 

n Settlement & Reconciliation 

n Collections 

n ADM & Refunds Processing 

n Commission Audits 

n PNR Servicing 

n Error Payout Research & Reporting 

WHY TRX? 

TRX deploys proprietary automation technology to help our clients improve business process quality, reduce 

costly technology infrastructures and improve overall business margins. Supporting a broad array of travel industry 

clientele -Traditional , Online Travel Agencies, Airlines, and other suppliers - TRX allows our clients to take full 

advantage of a variable cost model in uncertain, volatile business environments. 

n Unmatched domain expertise 

n Proven track record 

n Platform-based services 

n Guaranteed savings & service levels 

Email trxsales@trx.com, or visit www.trx.com for more information. 

TAKE ACTION WITH TRX. 

North America 1-866-815-8001 | Europe +44 1293 608 555 | Asia +91-80-7113 9600 

TRAVEL PROCESS AUTOMATION AND RE-ENGINEERING 

TRX BPO services fits any-sized travel 

operation seeking to optimize key 

business processes. 

Leveraging TRX’s services enabled Vayama, an 

online international travel agency, to optimize 

their off-shore and on-shore human capital 

base to achieve a 50% improvement in cost 

efficiency. Through successfully reducing cost 

structures, automating ticketing processes and 

managing GDS queues TRX has helped Vaya- 

ma drive substantial savings to their bottom-line.


TU 9.2011 

Our travel utilities help you uncover savings, improve operational efficiency, and drive additional revenue. From 

detecting contract shortfalls to estimating likely savings on rental cars and hotel rates, reducing carbon emissions 

to mobile travel itinerary services and much, much more. TRX has the specialized software and industry expertise to 

transform your transaction data into actionable insights. 

> Agency ETL 

> Airline Contract Manager 

> Ancillary Fee Reporting 

> Carbon Calculator Integration Services 

> Carbon Footprint Consulting 

> CO2 Reporting 

> Commission Manager 

> Databridge 

> Exception Processing 

> Hotel Contract Loading 

COMPLETE BUSINESS SENSE 

> Hotel Name Normalization 

> Hotel Sourcing 

> Itinerary Management (TRAVELINX) 

> PNR Parsing 

> Profile Manager 

> Quality Manager 

> Queue Manager 

> Traveler Services 

> UATP Card Management and Reporting 

> Web Services 

Ready to control spending, reduce expenses, and improve supplier performance? Want to turn your travel 

transaction data into actionable results that improve the bottom line? To find out how TRX can put our expertise to 

work for you.

AIRLINE CONTRACT MANAGEMENT 

TRX Airline Contract Management (ACM) is a comprehensive suite of contract management services that provides 

airlines, travel management companies, and corporations a robust tool set to manage contract performance, enable 

full carrier discount analysis, and combine “what if” scenarios to uncover new market savings opportunities. 

HOW DOES IT WORK? 

ACM acquires and consolidates global travel data from a wide range of travel data sources, including agency back 

office and GDS systems, into TRX’s travel management data warehouse. ACM maps this transaction data set to 

contracts by evaluating all the parameters for multiple contracts, including overlapping and competitive markets. 

ACM provides a wide range of features and benefits, including: 

n Full, online management access to real-time air contract data via robust analytics and reporting 

n Integration capability with multiple data sources 

n Manage multiple locations as a single entity 

n Multifaceted measurements of performance against projections and contract and commercial objectives 

n Flexibility to accommodate contract changes in metrics and/or changes in methodology 

Executive Summary Report: Provides 

companies with detailed visibility 

into contract performance within 

specific contracted carriers. Keep 

program goals on track and monitor 

accumulated savings through ACM’s 

unrivaled ability to manage air 

performance goals.

FEATURES 

Trend Analysis 

Measure, benchmark, and forecast savings and 

spend via ACM’s comprehensive, historical view of 

compliance and spending patterns. 

Performance and Utilization 

Measure performance towards contract goals. 

ACM provides visibility to address future goal 

performance, possible shortfalls, and exceptions. 

Market Share Analysis 

Analyze the Fair Market Share and Quality Service 

Index to measure the ability to move market share 

or review an airlines contract share within each 

specific market. 

Contract Optimization 

Measure performance and utilization of contracts 

against an established benchmark, Optimal 

Market Share (OMS). 

Multiple Contract Support 

Support all types of airline contracts across 

multiple and competing contract scenarios. 

WHY TRX? 

Market Share Performance Report: 

Provides companies with comprehensive goal, market 

share, spend, and segment performance across all city pair 

markets for the selected carrier. 

Yield Management Analysis: 

Interactive interface uniquely displays the complete 

historical performance across all carriers with the ability to 

perform on the fly, “what if” analysis across adjusted carrier 

market share. 

TRX is a world-leading travel technology and data services provider, offering more than 20 software-as-a-service 

utilities for analytics and automation. Serving corporate buyers, travel suppliers, travel agencies, and payment 

providers, our solutions transform transaction data into actionable insights and enable our clients to realize 

otherwise unachievable productivity gains. 

TAKE ACTION WITH AIRLINE CONTRACT MANAGEMENT. 



QUEUE MANAGER 

TRX Queue Manager is a hosted workflow management utility for multi-location and/or multi-account travel 

operations teams to manage transactional tasks, track agent productivity, and identify process error trends. 

WHY Queue Manager? 

Our solution empowers operational teams to: 

n Guarantee service levels through improved visibility and reporting 

n Enable scale with existing resources by improving agent utilization 

n Manage multiple locations as a single entity 

n Quantify development and re-engineering priorities based on cost/benefit 

n Improve billing and cost allocation via activity based costing per task and account 

The following components comprise the application: 

Queue Manager: 

Queue Manager sweeps GDS or Airline Host system queues and serves transactions to agents through a web- 

based interface. The application provides queue-monitoring functionality that allows for real-time assessment of 

queue levels and the redistribution of work as appropriate. 

Skill Set Routing: 

Skill set routing allows operational management teams to assign agents to queues based on individual skill sets 

and account-specific knowledge. The utility can manage the workflow based upon account or queue priorities 

and agent skill sets to maximize the efficiency and effectiveness of each agent.

QM 8.2011 

A clean and simple interface tracks agent activity time 

against best practice standards and enables agents to 

categorize their actions, including specific errors present in 

the record. 

FEATURES 

Agent Utilization Tracking: 

Queue Manager is able to achieve 98% agent 

utilization tracking enabling operational teams to 

easily reconcile paid hours with agent activities. The 

application provides categories for both work and 

paid-but-not-utilized activities (e.g., lunch, training, 

breaks). Using Queue Manager’s agent utilization 

tracking features, one client was able to increase staff 

utilization by 35%. 

Re-engineering Priorities: 

Queue Manager categorizes transaction types 

based on queue and account. With Queue Manager, 

agents only have to provide activity details and 

resolution information for actions performed – saving 

time and improving categorization accuracy. Clients 

are able to use transaction information to develop 

new automation, training, and policy changes to 

drive down errors and rework. An existing 

Queue Manager client was able to increase 

their touchless transactions by an average of 150,000 

transactions per month resulting in 

significant savings. 

Reporting: 

Queue Manager offers reports that track agent 

and department productivity, types of transactions 

processed, and categories of errors by agent and 

transaction type. Visibility into agent activities and 

productivity metrics provide operational teams with 

objective data for agent incentive programs and 

performance reviews. 

Activity Based Costing: 

Queue Manager makes activity-based costing an 

easy process, helping operational teams to quantify 

and reduce the cost of providing their services. In 

doing so, Queue Manager enables operational 

teams to offer more competitive pricing and earn 

more business. One current operational team was 

able to increase billable items by 13%. 

The user monitor offers valuable insight into the current 

staffing per location and previous workload per user. 

The Queue Monitoring feature provides supervisors with 

a snapshot of all agents’ workload, helping to assess 

staffing levels, SLA compliance, and metrics such as 

oldest outstanding record on queue. 

TAKE ACTION WITH TRX QUEUE MANAGER. 




PM 8.2011 

PROFILE MANAGER AND DATA SOLUTIONS 

Our broad array of profile management solutions gives corporations and agencies more access and control over 

traveler profile information than ever before. 

TRX PROFILE MANAGER 

Manage traveler profile information conveniently and efficiently, giving travel managers greater control over their 

reports, and travelers greater control over their preferences, payment options and other travel criteria. Key features 

include: 

n Managed Access – Profile Manager gives travelers access to change personal information such as first 

name, last name, credit card information, travel preferences, as well as any custom information 

corporations wish to maintain. Corporate or travel managers can configure what users have the ability to 

view or change. 

n Automated Updating – Profile Manager allows travel agencies to have access to the most updated profile 

information for a traveler. Whether a corporate traveler logs into the customizable website to update their 

own information, or it is updated by a data feed, the changes are automatically updated in the GDS profile. 

n Profile Management – Profile Manager allows automatic updating of profile information in all the major 

GDSs, and can be used on its own or in conjunction with an online booking tool. In addition, it 

provides the ability to integrate with corporate ERP and HR systems. 

n Powerful Administrative Capabilities – With group profile updates travel managers can update entire user 

departments and have those changes reflected in their GDS profiles. Administrators can take advantage of 

the built-in data reporting, or customize their own reports to suit their own needs. 

WEB SERVICES 

TRX Web Services enables corporations and travel managers to create customized booking portals that leverage 

online booking technology for availability, purchasing and profile management. TRX web services offering is the best in 

the industry, and allows our clients to benefit from key third-party integrations, which provide access to supplier direct 

content, T&E spend management, meetings management solutions and more. 

DATA BRIDGE & CUSTOM CONNECT 

Databridge and Custom Connect offer custom tailored solutions to transfer data in any format and from any 

online booking application. Databridge provides structured data mapping protocols for both import and export of 

profile related information creating a central connection point for all of your profile needs. With Custom Connect, we 

leverage our robust profile technology to develop a scalable, customized profile management solution that meets your 

needs independent of any GDS or corporate booking solution. 

EMPOWER . MANAGE . SAVE . 

Let Profile Manager help you effectively manage your traveler profile requirements and generate significant savings 

and efficiencies for your travel program. 

Take Action with Profile Manager. Email trxsales@trx.com or visit www.trx.com for more information.

Commission Manager is a hosted, commission data collection, tracking, and reconciliation utility that helps you 

streamline the commission recovery process, lower costs through improved access to commission data, and 

generate revenue through increased commission payments. 

Commission Analysis Reports: 

Provide a statistical analysis of hotel payment patterns that illustrate payment probability along with the average 

length of the payment cycle. 

WHY COMMISSION MANAGER? 

COMMISSION MANAGER 

Commissions are a key source of revenue for travel management companies. TRX Commission Manager Solution 

provides the most robust commission tracking and recovery options in the industry today. Our solution spans 

the entire commission life-cycle – from data collection and auditing through payment collection, reconciliation, 

and reporting. TRX Commission Manager allows you to focus on your core business while seeing dramatic 

improvements in commission recovery. 

Commission Manager provides a wide range of features and benefits, including: 

n Incremental revenue from commissionable sales across multiple industry segments – Car, Air, Hotel, Train 

and Cruise 

n Improved Hotel response ratio from the elimination of invalid commission requests 

n Automation of the entire commission life-cycle (Data Entry, Reconciliation, Auditing, and Collection 

including Phone follow-up) from the elimination of multiple vendor environments with a single-source 

fulfillment 

n Increased collection from utilization of multiple data sources 

n Increased visibility into revenue from web-based reporting and real-time data access 

n Archived data, including images of commission checks 

n Global VAT, withholdings, tax invoicing, and self/receipt billing

CM 8.2011 

FEATURES 

Data Management 

Improve reconciliation and collection. Commission 

Manager collects and integrates data from 

multiple sources (including any GDS and/or Back 

Office system) into a clean set of data. 

Data Reconciliation 

Reconcile your GDS and Back Office data against 

all collection payment information entered into our 

system. Commission Manager provides you with 

consistently clean data in an expedient manner, 

within 5 business days of receipt, allowing for 

quicker completion of your accounting cycle. 

Dunning and Invoicing 

Increase visibility into payment status throughout 

the commission life-cycle. After the reconciliation 

process has determined commissionable 

status, payment is requested for all existing or 

outstanding invoices or bookings via mail, fax, and 

phone follow-up. 

WHY TRX? 

Bookings and Payments Report: 

Allows the travel agency and corporate customer to view 

reservations by month and track payments and resolutions that 

the agency receives over the course of time. 

Outstanding Booking Reports: 

Provide visibility into outstanding booking status, helping 

agencies pass customer audits and show resolution dates. 





TAKE ACTION WITH COMMISSION MANAGER. 



TRX Hotel Contract Management (HCM) is a comprehensive suite of management services that provides corporations 

a robust tool set to manage hotel spend. TRX, in partnership with Lanyon, offers an end-to-end solution providing full 

lifecycle management of hotel contract management including hotel strategy, supplier sourcing, demand and supply 

compliance, and program performance. 


HOTEL CONTRACT MANAGEMENT 

HCM acquires and consolidates global travel data from a wide range of travel data sources including: agency 

back office and GDS systems, credit card, direct vendor, expense tool, and more into TRX’s travel management data 

warehouse. 

HCM provides a wide range of features and benefits including: 

n Insight to all spend 

n Strategy options 

n Category performance reporting 

n Tactical recommendations for improving performance 

n More power during supplier negotiations 

Clustering identifies hotels 

in relation to a corporation’s 

concentrated spend 

through an enhanced 

proprietary geo-coding and 

clustering algorithm yielding 

superior results vs. simply 

rolling forward prior year’s 

bid lists.

HCM 9.2011 

Best Practice Case Study: 

A large multinational consumer goods company and a long time TRX customer, needed to reduce total spend in 

their hotel program. Commercial studies have shown on average that 40% of hotel bookings occur outside of the 

TMC. To address this issue, it was necessary to import the client’s charge card data to make a thorough analysis of 

the hotel spend. 

Using TRX’s Hotel Contract Management reporting, the TMC data and charge card data were compared to 

identify leakage in the form of both compliance and loss arising from room rate price variance. The resulting 

report showed an opportunity to gain $340K of savings through increased compliance. Increased compliance 

occurs when employees stay at preferred hotels where the rate is lower than nearby non-preferred hotels, and is 

calculated by a 50% improvement. The rate variance savings opportunity was 470% greater than the compliance 

savings resulting in an opportunity to save $1.6M globally. Rate variance occurs when travelers book at a preferred 

hotel but do not receive the negotiated rate. Aggregate spend data was then sorted by chain and geographical 

location in major markets to determine negotiation opportunities resulting in an additional savings opportunity 

of approximately $3M globally, $2M in North America. A negotiation opportunity arises when lower, non-preferred 

rates exist at a preferred property. Using proprietary hotel database and clustering algorithms, the spend data was 

evaluated to determine tier-down opportunities representing a $3.8M savings opportunity. To “tier-down” means to 

downgrade by 1 tier (5.0 hotel to a 4.5 hotel) or by 2 tiers (5.0 hotel to a 4.0 hotel). 

Through the use of TMC data, charge card data, and TRX’s Hotel Contract Management reporting and consulting, 

$7.2M of savings potential was identified. 

WHY TRX? 





TAKE ACTION WITH HOTEL CONTRACT MANAGEMENT. 

Value Pack: Analysis of a hotel program 

demonstrating different savings scenarios based 

on compliance percentages, tier down scenarios 

and thrifty traveler. 



TRAVELINX provides the best of both worlds - designed specifically with the business traveler in mind and providing 

the flexibility and ease of use found in most leisure facing itinerary management tools. It has the security and 

controls a corporation requires, fully PCI compliant and is backed by TRX’s rigid data security standards; meeting 

federal, state and local government security requirements. TRAVELINX is also a feature rich personal assistant, 

placing all of the must-have information at a traveler’s finger tips such as a trip itinerary; airline, car rental, hotel 

booking details, making it easy to plan, book and manage business travel. 

WHY TRAVELINX? 

TRAVELINX is a one stop shop integrating all of the important business travel information such as weather condi- 

tions, online check-in details, and more, accessible via a single user interface. With TRAVELINX complete trip plan- 

ning is simple and easy. TRAVELINX empowers the traveler through providing seamless synchronization with Outlook 

and other meeting calendars and provides point to point directions to optimize routing and navigation. 

TRAVELINX gives more control over personal preferences, travel options and the ability to customize travel plans, 

featuring: 

n Travel itinerary service 

n Personal navigator 

n Optimized trip routes 

n Synchronization with Outlook calendar 

n Trip sharing details for social media platforms 

n Corporate level security environment 

BUSINESS TRAVEL MADE EASY

CALENDAR 

There’s more to travel than getting there and getting back home. 

TRAVELINX provides the ability to keep all appointments in one place 

and easily synchronizes this information across all devices. TRAVELINX 

automatically keeps track of where a traveler’s appointments are, not 

just when. 

EASY TO USE INTERFACE 

TRAVELINX uses the latest technology to create a one stop shop for 

the traveler on the go. TRAVELINX provides an easy to use interface to 

useful information and services such as weather information, online 

check-in, airline information, and more. 

SECURE CORPORATE ENVIRONMENT 

TRAVELINX supports the stringent data security and control that 

corporations require, backed by TRX’s robust data management 

and security foundation. TRAVELINX security features include: PCI 

compliance, USEU Safe Harbor, US FISMA/NIST standards, and HIPAA. 

TLX 8.31.2011 

TRAVELINX n BUSINESS TRAVEL MADE EASY 

NAVIGATOR 


email trxsales@trx.com or visit www.TRX.com for more information. 

When on the go, what is more 

important than the next appointment 

or meeting? With TRAVELINX, a traveler 

will know where and when that next 

meeting is and have the information 

needed to get there quickly. TRAVELINX 

provides a view of travel plans like no 

other – all easily navigated on a map 

with turn-by-turn driving directions.

TRX Airline Ancillary Fee Reporting is a TRAVELTRAX Reporting Module that provides corporations a robust tool set to 

manage total trip cost. Airline Ancillary Fee Reporting provides corporate travel managers a more granular analysis 

of their ancillary spend by type, airline, department/division, and traveler. 


AIRLINE ANCILLARY FEE REPORTING 

TRX analyzes corporate card transaction data both by airline and credit card, utilizing exclusive algorithms to 

evaluate charges, thus producing the most accurate identification of airline ancillary fees. TRX’s TRAVELTRAX Utilities 

Suite further strengthens the accuracy of this analysis by integrating additional tools, such as other credit card 

match-back travel utility which compares a company’s credit card spend (billed) with their agency’s booked data. 

Airline Ancillary Fee Reporting provides the following features and benefits: 

n More power during supplier negotiations 

n Capture total cost when trip components are booked through different channels 

n Better insight and understanding of traveler behavior 

n Reduce T&E Costs of nontraditional travel data: restaurant, parking, car hire, and telecommunications. 

n Assists finance groups with forecasting and budgeting 

Ancillary Fee Trending: Provides companies 

with detailed visibility into the top ancillary fee 

types and top total ancillary spend by carrier. 

This information can be used to influence 

traveler behavior, drive greater compliance, and 

leveraged for future air contract negotiations.

AAF 8.2011 

WHY TRX? 

Trip Cost Analysis: Provides a view of total 

travel spend by air, car, hotel, and other. It 

then groups ancillary fees into four categories 

including: baggage, club/lounge, onboard, and 

miscellaneous which is further analyzed in the 

report. 





TAKE ACTION WITH AIRLINE ANCILLARY FEE REPORTING. 



In a time of unexpected natural disasters, political upheavals, and other unforeseen complications, duty of care 

is an important responsibility for any corporate travel manager. With in an instant flights can be grounded, leaving 

millions of travelers stranded, and thousands of business meetings cancelled. Corporations need the capability to 

instantly know where their travelers are, communicate with them in real-time, and quickly access all the information 

needed to assist with their safe and timely return. 

Home Dashboard: 

Why Traveler Tracking & Security Suite? 

TRX’s Traveler Tracking & Security Suite empowers travel and corporate security managers to swiftly locate employees 

through an interactive dashboard, access individual trip data such as flight and hotel reservations, and provide 

multiple methods communicating key information to each traveler. This solution greatly increases a corporation’s 

emergency preparedness and response time in the event of an unforeseen crisis allowing them to better manage 

the security of their travelers without constraints. 

TRX aggregates and consolidates pre-trip data ensuring the most up-to-date information is presented in an easy to 

use interactive dashboard. A travel or corporate security manager can view and select the locations of all current 

travelers and then drill down to view detailed results based on a variety of criteria such as: date, city and country to 

communicate critical information to selected travelers. 

TRAVELER TRACKING & SECURITY SUITE 

TRX’s Traveler Tracking & Security Suite is a cost-effective solution for corporations needing up-to-date, accurate, and actionable data 

to ensure their employees are traveling safely.

TTSS 8.2011 

KEY FEATURES 

n View current travel warnings by country. 

- Immediately determine if any travelers 

are in a dangerous area. 

n Heat Map 

- View concentration of travelers by 

geographical location. 

n Instantly communicate with customized SMS 

messages and/or email to alert travelers. 

n Rapidly locate travelers anywhere in the world 

at any time. 

- By hotel, by city, by country, by continent. 

- Full access to each travelers flight schedule, 

duration of each trip component including 

time spent at each stop over or destination. 

- Full access to each travelers hotel 

reservation. 

n Visual flight tracking. 

n Customize with your corporation’s travel risk 

assessment. 

WHY TRX? 

TRAVELER TRACKING & SECURITY SUITE 

Full access to each traveler’s itinerary details for air, car, hotel and 

other travel arrangements. 

Communicate with customized SMS and email messages. 





TAKE ACTION WITH TRX’S TRAVELER TRACKING & SECURITY SUITE 




TTX CCM 9.2011 

CREDIT CARD MATCHBACK 

TRAVELTRAX ® Credit Card Matchback is designed to reconcile corporate credit card billed transactions with agency 

booked itinerary transactions. The direct links created across air, car, hotel, and other categories significantly enhance 

the fundamental analysis provided in TRX Booked-to-Billed reporting. 

The foundation of TRAVELTRAX Credit Card Matchback is a proprietary library of matching algorithms and a series 

of configurable database rules and properties in the application. The operation of the application is based on two 

production feeds: 

n Billed Corporate Credit Card data source 

n Booked Agency Invoiced data source 

Once the two production feeds are in place, the criteria for “matchable” transactions are configured. Desired match 

criteria is configured for each unique transaction type in the data import file, and the process is established for all travel 

category types using our proprietary algorithms. Remaining unmatched transactions are flagged and re-examined 

to determine whether they can be associated via a reduced set of automated matching criteria. A final manual 

matchback of flagged records is conducted by a trained Data Services Specialist. 

The enhanced detail provided by TRAVELTRAX Credit Card Matchback will help you understand significant trends, 

including: 

n Negotiated rate/fare discrepancies across vendors on a transaction level 

n Point of sale divergence across all travel categories on a transaction level 

n Non-compliant traveler behavior in a variety of circumstances 

n Adoption success of your online corporate booking 

n Adoption success of new corporate card programs 

TRX data integration capabilities cover over 70 distinct data feeds from most major back-office systems to the major 

global corporate credit card systems. Implement TRAVELTRAX Credit Card Matchback in conjunction with Booked-to- 

Billed Reporting and fully leverage the analytics to immediately tighten your travel program, better manage supplier 

performance, and fully understand the behaviors of your corporate travelers now. 

Take Action with TRAVELTRAX. Email trxsales@trx.com or visit www.trx.com for more information.

airline contract management

Create successful ePaper yourself

Delete template?

Save as template?