OSAP Industry Advocate Summer 2022

INDUSTRY ADV CATE
The Official Publication of the Ohio Society of Association Professionals | Volume 2 | Issue 2 | Summer 2022
We Build Relationships
LEARN FROM OSAP’S 2022 AC KEYNOTE PRESENTERS
There’s much to discover at Cherry Valley
FINANCIAL NEWS YOU CAN USE
What’s Changing in the Retirement Sector

We Live Forward by planning beyond the meeting room — connecting
attendees to the core of our city’s culture. Now safely welcoming groups,
Columbus gives you the confidence to collaborate, create and explore.
Start planning your next meeting at ExperienceColumbus.com/meet.
2 ohiosap.org

The Industry Advocate is published quarterly
by the Ohio Society of Association Professionals
1335 Dublin Rd., Ste. 224-A, Columbus, Ohio 43215
PHONE: (614) 824-4054
WEBSITE: www.ohiosap.org
EMAIL: osap@ohiosap.org
The opinions expressed herein are those of
the authors and do not reflect the opinions of OSAP.
The subscription rate for members is $12, which is
included in the dues. Editorial contributions in any
area of association management are welcome.
Articles accepted for publication are subject to
editing by OSAP. Advertising accepted on a space
availability basis. Contact Katie White at the Wyman
Company for further advertising information.
This Year's Keynote Speakers
Recognize the Importance of
Optimism and Teamwork
SAM
Glenn
STAFF:
JARROD A. CLABAUGH, CAE
President & CEO, OSAP, OSAP Foundation
JEANNE HOFFMAN
Director, Members Relations and Programming
AARON MILLER
Association Accountant
EXECUTIVE OFFICERS:
MICHAEL O’TOOLE, CAE
Chair, The Columbus Dental Society
TONY VETTER, CDME
Vice Chair, Downtown Bowling Green Special
Improvement District & The Downtown Foundation
SCOTT BROWN
Treasurer, The Columbus Rotary Club
CHRISTOPHER HENNEY, CAE
Immediate Past Chair,
The Ohio AgriBusiness Association
OSAP DIRECTORS:
BRADIE BERRY
The Ohio Trucking Association
JENN BERRY
Saling Simms Associates
MICHAEL BOROWITZ, CPA, CAE
Clark Schaefer Hackett
JAMES CHAKERES
Ohio Poultry Association
HEATHER COWLES, CAE
The American Society for Nondestructive Testing
DENISE ISON-MILLER, CAE
The Ohio Society of CPAs
LAUREN MANSON, RHIA
Ohio Health Information Management Association
JON MELCHI
Building Industry Association of Central Ohio
EVAN NEWMAN
Practice Greenhealth
TRACY VANNEMAN, CAE
The Society for Industrial and Organizational
Psychology
LANCE WOODWORTH
Destination Toledo
PUBLISHED BY:
8
4
Explore Licking County and
End Up Somewhere Unexpected
Discover why Licking County is the perfect host
for OSAP's 2022 annual conference.
10
Burnout: Is Your Team Overwhelmed?
Uncover some guidance on how you can motivate
your team and reduce the stressors they're feeling.
12
OSAP Annual Conference Sessions
This year's content will keep attendees riveted
and learning at every turn.
20
Please Consider a Donation
to OSAPF's Brown Bag Raffle
Your charitable efforts strengthen the future
of Ohio's association industry.
LAUREN
Sweeny
CONTENTS
_ _ _ _ _
SUMMER 2022
DEPARTMENTS
2 CHATTING WITH THE CHAIR
3 YOUR FINANCIAL NEWS
18 OSAE NEWS
21 EXECUTIVE VIEWS
www.dancorsolutions.com
For advertising information, call (352) 388-7031 or
email Katie White at kwhite@thewymancompany.com.
Advertisements and listings in this publication are
provided as a public service to readers. OSAP and
Dancor Solutions are not responsible for errors or
omissions; inclusion does not constitute an
endorsement or any recommendation.
All information is subject to change
1

CHATTING WITH THE CHAIR
OSAP is Excited to Welcome You to Licking County
O'TOOLE
If you have yet to mark your calendar,
now is the time to act and register!
The OSAP Annual Conference is
July 20-22, 2022, in Newark at
the Cherry Valley Hotel. Let’s face
it: OSAP has a great and historied
tradition of holding phenomenal
annual events. This year will be no
different; I know it. There will be
solid first-class speakers and content
that links back to what association
professionals need. Not only does the
programming greatly benefit me, but
I also love all the great networking
opportunities that the organization
and its members provide each year.
IF YOU HAVE YET TO MARK
YOUR CALENDAR,
NOW IS THE TIME
TO ACT AND
REGISTER!
OSAP makes that happen! Not only
through their annual conference, but
through a number of programs and
events. COVID changed things, but it
didn’t change the numerous offerings
and connections OSAP provides us
then and now. Some of these offerings
include the monthly Partner Perspectives
calls, the CEO Dialogues, Association
Coffee Talks and the quarterly luncheon
meetings and educational workshops.
OSAP events provide outstanding
opportunities to network and strengthen
connections with our state’s association
professionals. I love having a trusted
group of networks upon whom I can
rely – no matter the challenge.
I have to admit, though, that OSAP
participation isn’t solely about what
you get out of it. You won’t get
much if you aren’t able to contribute
and engage with your peers. I’ve
held many positions in various
organizations during my role with
OSAP. However, no matter your
role, I encourage you to engage and
participate. You’ll always find people
willing to help you in your career.
Whenever I am able to engage and
participate in an OSAP event, I get
pretty excited. Whether it’s the
annual conference, an association
coffee talk or a CEO Dialogue,
I walk away with great new
insights and a stronger
understanding of how our
members overcome the
challenges presented by
our industries.
Take, for instance, the 2021 annual
conference last year. It was not
only the state’s largest association
event, it was the first time many of
us were able to meet face-to-face
and gain valuable insights from one
another after the pandemic held us all
hostage. In addition to the industryleading
content presented during the
conference, I gained new knowledge
on how organizations overcame the
pandemic’s challenges and grew
and adapted. It also provided me
with insights that I could share with
my volunteer leaders to use my
organization forward.
The opportunity to come together as
association experts is one of OSAP’s
greatest benefits, as it allows us to
share our challenges and triumphs
for the betterment of all. While it is
valuable to take something away from
an OSAP gathering, it is even more
important to give something back.
No matter how long you’ve been
active in the association community,
you possess valuable insight that can
help another association professional
overcome a challenge they face. I
encourage you to explore all available
opportunities to engage with your
fellow association professionals, to
build your own network of peers from
which to share ideas and learn from
their experiences.
There’s no greater time to get started
in building your network than the
upcoming OSAP Annual Conference,
held July 20 – 22, 2022 at the Cherry
Valley Hotel in Newark in Explore
Licking County! I know I am looking
forward to it and I hope to see you all
there, too!
2 ohiosap.org

YOUR FINANCIAL NEWS
OSAP TITANIUM SPONSOR
SALING SIMMS ASSOCIATES, INC.
More Retirement Plan Reform Around the Corner
By Peggy N. Slaughter, CFP®, CRPS®, AIF®, CPFA
SLAUGHTER
SECURE 2.0
Using what continues to be my least favorite acronym to name a legislative act, the Setting Every Community Up for Retirement
Enhancement (SECURE) Act 2.0, passed the House in March 2022 and is likely to pass the Senate by the end of the year. Here
are a few anticipated changes that will affect 401(k) Plans.
$ New 401(k) Plans will be required
to automatically enroll eligible
employees at a rate of 3 percent,
increasing annually to to 10 percent.
Automatic enrollment is currently
voluntary; Plan Sponsors may choose
to elect it. With SECURE 2.0, it will
be mandatory for all new Plans.
Employees can still opt out if they
don’t wish to contribute.
$ Participants can currently make their
contributions on either a pre-tax or
Roth after-tax basis. However, all
employer contributions are considered
pre-tax and will be fully taxable to
the employee at some point. Under
SECURE 2.0, participants will be
able to elect to receive matching
contributions on a Roth after-tax basis,
allowing for tax-free distributions later.
The employer would be required to
record the contributions as taxable
income on the employee’s Form W-2.
$ Likewise, employees who make
catch-up contributions (an additional
$6,500 for those participants age 50
or older) currently may elect pre-tax
or after-tax. Under the Act, all catchup
contributions would be required to
be made on an after-tax basis.
$ The age at which a participant must
begin taking Required Minimum
Distributions (RMDs) increased from
age 70 ½ to 72 under the first SECURE
Act in 2019. Under SECURE 2.0, RMD
age increases to 73 in 2022, age 74 in
2029 and age 75 in 2032.
$ Small businesses (less than 100
employees) starting a retirement plan
for the first time will be eligible for
increased tax credits of up to $5,000
to cover start-up costs. Additionally,
the company may receive a tax
credit up to $1,000 per employee for
employer contributions made during
the first 4 years.
$ Beginning in 2023, part-time
employees who have been employed
for two years must be allowed to
contribute to the 401(k) Plan, even if they
would not otherwise meet eligibility
requirements. Employers are not
required to match these contributions.
PEGGY SLAUGHTER IS A RETIREMENT PLAN
SPECIALIST AT SALING SIMMS ASSOCIATES
AND HAS BEEN WORKING WITH ASSOCIATIONS
FOR OVER 20 YEARS.
INVESTMENT ADVISORY SERVICES OFFERED
THROUGH SALING SIMMS ASSOCIATES,
7965 NORTH HIGH STREET, SUITE 130,
COLUMBUS, OHIO, 43235, 614-841-1881.
That’s just a few of the highlights. If you would like to discuss how SECURE 2.0 might impact your retirement plan, feel free to
give me a call. And don’t forget about the OSAP Members’ 401(k) Exchange Plan, which is a great way to combine forces
with your fellow members to reduce both costs and liabilities associated with sponsoring a retirement plan. Contact me at
peggy.slaughter@salingsimms.com or call us at 614-841-1881 for more information. I look forward to hearing from you!
OSAP INDUSTRY ADVOCATE Summer 2022
3

Explore Licking County and
End up Somewhere Unexpected
BY DAN MODER, EXECUTIVE DIRECTOR, EXPLORE LICKING COUNTY
Licking County
knows hospitality.
It should; it's been honing that skill since 1808. In the
beginning, our form of welcome was a bit more laid back
and, dare we say, untamed. It was the wilderness 214
years ago, complete with horse paths, muddy, rutted,
one-lane stagecoach roads and a landscape dotted
with homesteaders trying to make a go of it. Yes, it was
a bit wild back then, but there was always the notion of
greeting a visitor with the best we had to offer.
In the 21st Century, Licking Countians still subscribe to
and willingly pass along that tradition of hospitality in
a unique fusion of old and new. We've never lost sight
of the old days when a hot meal and a handshake were
the norms and a stranger to town was just "one of us"
until the stagecoach pulled away. We're fiercely proud
that we have retained that mid-western sensibility and
successfully married it with modern-day amenities. It's
the perfect mix for us.
The OSAP Annual Conference is an opportunity for the
collective "us" to iron the good linens, polish the silver and
set the table for you. 2022 is your chance to experience
Licking County hospitality - centuries in the making. We
get it, though, the conference will keep you busy and your
free time will be limited, so we suggest a return visit to
take it all in at your leisure. When we suggest taking "it all
in," we stand by that statement, proud that we have the
third-largest tourism economy in central Ohio.
Your return trip could include a visit to our great
outdoors. Visit the more than 1,600 acres of preserved
and programmed wildlife parks, including the Licking
River's most extensive stretch, famous for its kayakability
and bald eagle roosts. With more than 40 miles
of continuous, paved recreational trails that stretch to
all four corners of the county, your bike is worth bringing
along. Still, need some more nature? The world-famous
Dawes Arboretum fits the bill with 2,000 acres complete
with 16,000 living trees, shrubs, and flower specimens.
You need to eat (and drink) when you vacation, so why
not do it as the locals do? Every city, village and burb of
Licking County offers some of the most eclectic menus.
Each with its own personality, flavor and flair. Nothing
starts the dinner hour (or lunch hour - no judgment from
us) off on the right foot like a happy hour with friends. With
more breweries per capita than Franklin County, we are
always prepared to pour you a glass of our best. More
of a wine person? Licking County offers a selection of
wineries all set in rolling hills or funky downtown locations.
Cherry Valley Hotel and Ohio Event Center is a premier
location for lodging and conferences, but that is just one
of the many lodging options. Historic inns and bed and
breakfasts abound around every corner, living nicely
with more traditional hotel properties. Feel like roughing
it? Tent, camper camping, and everyone's favorite
"glamping" are all options for the more adventurous.
4 ohiosap.org

Licking County has a long history of entertaining. If you
feel like an evening out is in order, we're happy to lift
the curtain in multiple historic theatres and summer
stock playhouses. All of which offer quality, first-rate
performances. Want to get your rumble on? National Trail
Raceway brings the stadium-shaking thunder of nationally
recognized drag racing to the county every summer. Need
some water? Buckeye Lake (Ohio's first state park) is a
tradition in the warmer months. It never disappoints the
water lover or the Landlubber.
CHECK-IN WITH THE GANG AT EXPLORE LICKING COUNTY AT:
EXPLORELC.ORG.
The county's network of museums is a must when visiting.
With everything from institutions dedicated to Licking
County's rich heritage of art, science, and industry to our
ongoing efforts to preserve 2,000-year-old American Indian
earthworks. There is bound to be something for everyone.
It's a lot to take in and plan for, so you may need some
help. That's where Explore Licking County becomes your
go-to. Explore Licking County is a modern-day resource
that is most helpful to visitors. Functioning as the county's
convention and visitor’s bureau, Explore Licking County
is a comprehensive collection of the best in Ohio's thirtysecond
county. With curated journeys, great story-telling,
and a robust event calendar, this website is a must-have in
navigating the seven hundred square miles we call home.
Enjoy the 2022 Ohio Society of
Association Professional's annual
conference with our best wishes
and friendliest of welcomes.
REMEMBER, WHEN YOU'RE HERE:
You're one of us!
OSAP INDUSTRY ADVOCATE Summer 2022
5

What Makes Licking County
the Best Choice for OSAP ‘22
By Mary Ciesa, OSAP 2022 Annual Conference Liaison and OSAP Foundation Board Member
I feel like every year that I write this article, I just end up writing the same
thing over and over again. I guess the reason why is clear: It’s so easy to
support OSAP as it’s the premier organization that supports the work so many
of us do. In fact, I can’t say enough good things about heading to Explore
Licking County and enjoying the Cherry Valley Hotel as our host CVB and host
property for this year. Not only is it someplace we’ve not been in quite some
time, but Cherry Valley Hotel has undergone an amazing renovation with a lot
of great conference space that used to be dedicated to the water park.
It's hard to believe that this is only the second time many of us will be
gathering for a large event since 2019. But, I refuse to focus on the pandemic.
I’m just happy so many of us came on this side of things and that we’re all
committed to moving forward together. That’s what OSAP is – a large family
who happen to occasionally do business with one another. So, that being
said, let’s talk about this year’s OSAP annual meeting, which is happening in
Licking County July 20-22, 2022. Despite all the fun that is in store, I hope
you check out the presenters and the great topics that await you.
When I look back on all the years I’ve been a member of OSAP, I am
amazed at the relationships and connections that the organization has
helped me make both professionally and personally. It’s gotten a lot of
through some dark days and nights. This annual conference allows us to
gather with our peers, learn from and alongside our friends, and did I
mention go to a newly renovated property, which is centrally located in
Ohio so many of us won’t be racking up major mileage costs at a time when
gas is gold? If I am willing to put my name on something, then I want to have
ultimate pride in the product – that includes my career – and my involvement
with OSAP. I’m glad to give it my stamp of approval for one more year!
CIESA
LEARN.
I am committed to lifelong learning and
belonging to an industry that affords me
opportunities to grow and learn more. I do
my best to attend OSAP’s annual conference
every year because the conferences provide
high-quality education – at a great price!
Right now, every dollar counts. This year,
we are offering 15 breakout sessions, in
addition to four general sessions taking
deep dives into issues we’re facing on a
daily basis. You will find no greater return
on your investment than when you attend
OSAP’s annual conference.
NETWORK.
Organizations face a changing landscape
every day; nobody understands that
better than someone who is facing similar
challenges. For three days next month, you
will be surrounded by your peers, and you
will have the opportunity to ask questions,
seek guidance and share best practices. You
will come away with answers and solutions
that you can’t find in a Google search.
Did I mention the annual conference is fun?
While we gather throughout the year for other
education opportunities, the annual conference
is the premier gathering of our Ohio association
community – and you don’t want to miss out.
This is your chance to meet, network and
connect with the industry’s movers and the
shakers – and for them to meet you.
THANK YOU.
We are grateful to Explore Licking County for putting together our evening event on Thursday, July
21 and for creating a tour on Wednesday that we can use to both build relationships with each other
and provide a “thank you” to its business leaders. Thank you to our wonderful committees for putting
together such a great program. Trust me when I say that your hours of work are very much appreciated.
And thank you to our tremendous OSAP staff team – this year’s been much different, but the new team
and the lessons learned will surely benefit Jarrod, our volunteer leaders and, most importantly, us as
members. We knew how hard he worked in the past, but I can assure you that this year, his efforts and
Megan’s head created a great experience that awaits all of us who attend the conference.
GROW
Conversations, discussions and hands-on
learning always creates opportunities to
inspire and drive innovation. This year’s
conference is no different. While we largely
come to the annual conference every year
for the education and the networking, we
also realize that we need to walk away
smarter and more adept at what unforeseen
challenges lie ahead.
I hope you join your peers in Newark at the Cherry Valley Hotel in July.
It’s going to be a great event for Ohio’s association community!
6 ohiosap.org

the excitement
IS BUILDING
BRAND NEW
16,000 SQ. FT.
BALLROOM!
Come experience
the newly reimagined
Glass City Center & attached
Hiltons at Toledo Downtown!
VisitToledo.org
OSAP INDUSTRY ADVOCATE Summer 2022
7

SAM
Glenn
E
very organization faces challenges. Many
are different than the challenges other
organizations face. We have unique members,
differing economic woes and, surely, employment
and workforce challenges. However, according to
this year’s opening keynote speaker, Sam Glenn,
"When we think better, we authentically become
better." Glenn didn’t come to the professional speaker
segment in the normal way, nor did he ever truly have
any intent on becoming a motivational speaker. Yet,
like most professionals in OSAP, he fell in love with
something outside his comfort zone and has since
become a powerhouse in encouraging others to
think better for themselves and their organizations.
In fact, the core of Glenn’s entire program is designed
to recharge, rekindle and inspire new levels of
optimism, purpose, engagement, resilience and
teamwork. While this may sound super simple on
paper, the actual steps on how to empower others
without creating toxic positivity in your organization
is a process he’s developed over 30 years. His
approach is engaging, fun, artistic and provides
actionable content that can be implemented
immediately both personally and professionally.
Since 1998, he has had the privilege of speaking to
just about every industry imaginable. The leaders
and organizations who hire him the most are the
ones that are passionate about rooting for the
success of their people, which is why his presentation
spoke to OSAP and its professional development
committee. The bottom line is the organizations that
select Glenn care about others and understand that
if the organization is going to get better, it starts with
helping others get better.
Glenn’s program is a component that reinforces the
value of OSAP’s mission.
“I believe in the power of recognition, empowerment
and getting people excited about the work they do,”
Glenn said. “Plus, it is so nice to create a moment where
everyone can relax, recharge and just feel good.”
If you want to improve
your organization, it starts
by improving your people.
We hope you’ll find his opening keynote to be just the right thing to kick off OSAP ’22!
8 ohiosap.org

THIS YEAR’S KEYNOTE SPEAKERS RECOGNIZE
THE IMPORTANCE OF OPTIMISM AND TEAMWORK
Attitude Matters Most When Confronting Challenges as Strong Leaders Cannot
Lose Sight of their Team’s Value
LAUREN
Sweeny
W
hen it comes to working with talented,
focused professionals, our closing keynote
presenter is perfectly attuned to the leaders of
Ohio’s association community. Lauren Sweeney
understands that people succeed when they view
themselves as a valuable part of a team and also
elevate one another to help the whole rise up
simultaneously.
An activator and a creative thinker with a heart
for public service, Sweeney is disciplined,
coachable and goal-oriented. Additionally,
she is driven by challenges and has a passion
for leadership development and collaboration.
In addition to possessing advanced coaching
certifications, Sweeney also holds a Bachelor of
Science in Community and Regional Development
from UC Davis.
We hope you’ll join us for what promises to
be an exhilarating 2022 annual conference!
Sweeney is focused on building great leaders out
of good leaders, and she strives to help people find
their passion - no matter what that may be. These
are all important sectors of the organization with
whom she works: Rise Up For You, founded by Nada
Lena Nasserdeen, which is an educational and
motivational company that focuses on enhancing
company culture and people development through
teaching soft skills, also known as human skills.
Through the organization’s core principles, which are
educate, inspire, experience and connect, its staff is
dedicated to fostering sustainable growth among
companies and individuals.
In fact, it’s mission is to help serve humanity through
focusing on the most essential component: people.
Sweeney and her colleagues utilize interactive and
experiential events with a special focus on the people,
emotional and social skills needed to be successful in
today’s world personally and professionally.
Given all of the challenges that organizations are
facing on the heels of the pandemic, the ongoing
fighting in Ukraine, the shifts in economic patterns
and so much more we’re witnessing, OSAP felt
that Sweeney is a great way for us to end our
conference: on a high note, celebrating the value of
our members and our people.
OSAP INDUSTRY ADVOCATE Summer 2022
9

Burnout:
Is Your Team Overwhelmed?
From Peg Buehrle & Pete McDowell, ActionCOACH Columbus
Right now, for teams that are on a path to rapid growth,
finding great employees is a tough job. The first thing to
remember is that your #1 job is to act quickly to hire. The last
thing that you want to do is to overwhelm and overwork this
team on which everyone has been able to rely.
So, what is burnout? According to Psychology Today, burnout
is “state of chronic stress that leads to physical and emotional
exhaustion, cynicism and detachment, and/or feelings of
ineffectiveness and lack of accomplishment.” Employees and
leaders suffering from burnout are typically less productive,
detached from the team and generally unhappy—all feelings
we don’t want in our workplaces. And all things that employers
don’t want to inflict on their employees or organization that
has the opportunity to do a ton of good for its members.
We know it’s serious, but what can we do to avoid burnout
in ourselves or in our employees? If we’ve gotten to the
point of burnout, what can we do to get that employee
or yourself back?
H E R E ’ S S O M E T I P S :
BUEHRLE & MCDOWELL
STUDY YOUR TIME
Your time is your most valuable asset as is
your employees’ time. One of the first steps
we often do when we have a team that is on
the verge of burnout is to analyze time. Have
everyone on your team keep track of every
little thing they do and how long the task takes.
Start with yourself to provide an example.
What this accomplishes is for you as the leader
to have your eyes wide open to how hard (or
not hard) your team is working. Acknowledge
that each of your team members’ time is
valuable and that they are great employees.
Be aware especially of salaried employees –
they tend to work much more than 40 hours.
After you’ve analyzed where people are
spending their time, ask yourself if employees
are doing more than what you thought. Is
an administrative employee overwhelmed
taking on marketing when all they need is a
little strategy guidance that is outsourced? Is
an employee doing more than asked but not
getting credit for their hard work? Are you
doing tasks that can be delegated to your
team? We see this the most – leaders who are
employees in their own organization, rather
than working on the higher-level vision.
LISTEN
Pay attention to what is happening in your
business. Is an employee who used to always
arrive on or before the time they were
supposed to now coming in late? Are people
calling out sick when this is abnormal? Pay
attention to body language. A burned-out
employee will be easy to spot if you pay
attention. As the leader, make a point to
check in with employees at every level in
all departments regularly. Ask for honest
feedback on the work environment. Even
better, have an outside third party (like a
coach) ask the questions. Employees who are
very loyal are less likely to be honest with their
leader if they have to look them in the eyes
and communicate signs of burnout can be
quickly observed.
If you are the one suffering from burnout,
listen to your mind and body. Have you been
sleeping well? Able to complete that workout?
Are you focused on the task at hand? Are you
grumpier than normal with your loved ones?
All these things mean it’s time to invest in
some help for the sake of you, your family
and your organization.
BURNOUT IS A SERIOUS PROBLEM, BUT IT’S NOT TOO LATE FOR YOU AND YOUR
ORGANIZATION. FIRST, GET YOUR MINDSET ALIGNED, THEN TAKE CARE OF THE
TEAM AROUND YOU. THIS IS CRITICAL TO YOUR LONG-TERM SUCCESS. MAKING
THAT INVESTMENT IS SOMETHING FOR WHICH YOU’LL BE THANKFUL.
SLOW DOWN TO SPEED UP
Most of our clients have so much work they
cannot keep up with hiring, which puts the
employees they do have at risk of burnout.
We’re sure you’ve all seen online or even in
a store near us a sign that says, “Please be
kind to the employees that have shown up
today.” Think about the long-term future of
your organization. While it might be nice to
have an event every day and get thousands
of new members a month, take time to think
of what you can really make great. Member
service, event execution and, ultimately, an
outstanding experience suffer when your
employees are burned out. Quality of care
suffers as well. The last thing you want to do
is to take just one more event and have that
member’s negative experience course like
wildfire throughout your industry, therefore,
hurting your organization in the long run.
People remember negative experiences,
and your organization is not the place to
have one.
Consider doing less events, saying no to
a sponsorship or even shortening your
organization’s work hours. It might just be
what your organization needs to stay healthy
and grow in the long run. Just like your body
needs a rest, so does your team. Take a half
a day and go on a team adventure. Plan
an alignment day – getting on the same
page about culture and vision (ensure this is
facilitated by an experienced third party).
Go to lunch together. Get together for
non-work happy hour. Turn the phones off.
Let the organization heal.
10 ohiosap.org

WELCOME
BACK
INCENTIVE!
VENUE. LODGING. DINING.
COMING SOON!
Expansion totaling 90,000 sq. ft.
expected by summer of ‘23
The Sharonville Convention Center is home to 68,000 sq. ft. of event space and 18 independent
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OSAP INDUSTRY ADVOCATE Summer 2022
11

OSAP 2022 Annual Conference Sessions
WEDNESDAY, JULY 20, 2022
KEYNOTE SESSION
2:30 - 4:15 p.m.
CONCURRENT SESSIONS
4:30 - 5:30 p.m.
Tech Talk: What's Driving Nonprofit
Engagement
ATTITUDE CHANGES EVERYTHING
Under My Thumb: Regaining Control of Your
Non-Profit’s Social Media
Sam Glenn
If there is one thing for certain in life, it is that
our attitude plays a role in everything – both
personally and professionally. Today, Sam
Glenn is considered one of the leading experts
on the subject of “attitude,” having written
more than 30 books related to this subject.
Attitude Changes Everything 2.0 offers an
enlightening, entertaining and educational
exploration into how our attitude works, what
creates it and feeds it, how to keep it healthy
and finally how to use your attitude to create
positive experiences and stories in life.
This keynote breaks attitude down into
4 primary components:
1. Adjustment – how to adjust our attitude and
keep it headed in the right direction.
2. Instillation - what makes our attitude
function so it works and rewards us.
3. Application – how to partner your attitude
with your skills and efforts.
4. Impact – how to measure the impact of your
attitude.
Sam will highlight some of the following
learning points:
› How to strengthen your attitude with
resilience in times of change, challenge and
uncertainty.
› How to manage negative thoughts and
encounters with others.
› The number one source for infusing your
attitude with positivity
› How to author unforgettable stories and
experiences for yourself and others with
your attitude
› How to reduce stress, fatigue and the blahs
with one simple 30 second trick.
CAE Knowledge Domains: Executive Leadership,
Business Development, Member and
Stakeholder Engagement and Management
Dan Farkas
Remember when social media was fun? Those
were the days. Staff turnover, pandemics, trolls
and influencers have made managing media
and messaging messy. Let’s rewind and get this
crucial communication under our thumb.
How?
Using songs from one of the world’s most
famous bands, Farkas will offer tangible tips
anyone can immediately use to do more with
less and rethink the reason we use social
media in the first place.
CAE Knowledge Domains: Organizational Strategy,
Member and Stakeholder Engagement and
Management, Marketing and Communications
Financial Matters That Impact
Ohio's Nonprofits
Saling Simms Associates
Today’s financial markets are up and then
they’re down. Gone are the days when
everything seemed rather stable – even the
bitcoin markets are seeing flux right now.
Representatives from OSAP Platinum Sponsor
Sailing Simms Associates will provide their
valuable insights on all things related to
finance when they present at this year’s OSAP
annual conference.
If you have questions about your
organization’s financial needs or are looking
at ways to drive engagement with your staff
as it relates to retirement needs or simply the
best way to file the endless slew of compliance
reports, bring them with you to this financial
fireside chat with a member of Saling Simms
Associates’ talented team. No question will go
unanswered and no question is too trivial.
Tim Rorris
Chief Operating Officer
TCS Software, Inc.
Kaylee Hoffman
Director of Marketing and Client Relations
TCS Software, Inc.
We all have that “tech dinosaur” sitting around,
right? The old printer that never works, the
laptop that takes 30 minutes to start. Wouldn’t
you love to take a sledgehammer to those and
just let off some steam? (Hey, if we could do
that in this session, we would!) What about
“new tech?” Are you just as frustrated with
technology you may not understand or maybe
didn’t know was out there? Then this session is
for you! Join Tim and Kaylee in this informative
session where we will talk about all things
fun and frustrating with “new technology.” Be
prepared to participate and share your tech
trials and tribulations. We will talk about many
items that you use on a routine basis. You might
find there is a product out there that is exactly
what you are seeking. You will learn more from
each other as association professionals than
you could ever imagine. Everyone will pick up
a trick or two. And the best part… we’re going
to make it fun along the way by throwing
in some trivia games! The winner will also
receive a top-secret tech surprise. So, gather
your smartphones, your GPS watches and
your ZEEQ (this might be a clue!) and meet us
Wednesday afternoon!
CAE Knowledge Domains: Organizational Strategy,
Business Development, Operations
CAE Knowledge Domains:
Organizational Strategy, Operations
12 ohiosap.org

a meeting destination
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corporate event. Your group will enjoy the accommodations at our lakefront
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Strip nearby, this is a destination that’s sure to please.
Plan your lakeside event today.
TheLodgeAtGeneva.com | 866.762.1596
4888 North Broadway, Geneva-on-the-Lake, OH 44041
OSAP INDUSTRY ADVOCATE Summer 2022
13

OSAP 2022 Annual Conference Sessions
THURSDAY, JULY 21, 2022
GENERAL SESSION
8:30 – 9:45 a.m.
Fundraising Insights in our
Current Environment
CONCURRENT SESSIONS
1:00 - 2:00 pm
Improvisation to Improve Communication
and Storytelling Skills
Me, Myself and my Camera
Katlin Hall
Improvisation Enthusiast/Learning and
Development Professional
improv2grow
What if improvisational exercises were used
in a professional training environment? Being
present, reading your audience, listening
to understand and storytelling; all these
improvisation skills are tried and true to
help grow relationships, both internally and
eternally. With roots in behavioral science
and improvisation, participants will try on
improv exercises, the same exercises used to
train for Saturday Night Live. After the improv
expert leads the group through each exercise,
the expert guides the discussion towards an
“ah-ha’ learning moment designed to prompt
participants to think differently about business
conversations. Finishing each exercise with
why this matters to you and how you can
incorporate what was learned into your
workplace, participants leave with actionable
new skills. People are tired of being informed.
Let's excite, thrill and maybe even amuse them!
CAE Knowledge Domains: Executive Leadership,
Organizational Strategy, Business Development,
Member and Stakeholder Engagement and
Management, Marketing and Communications
CONCURRENT SESSIONS
10:30 - 11:30 a.m.
Cybersecurity for Your Organization
J. William Rivers
Federal Bureau of Investigation
During this session, participants will
gain insights into the latest cybersecurity
threats and challenges facing businesses,
organizations and nonprofit entities.
There are a host of new threats seemingly
around every corner. But, there are ways to
prepare for them. J. William Rivers will help
you learn ways that you can safeguard your
staff and organization while also protecting
the valuable content of your members.
Lori Brown
Director, Partnership Development
The Ohio Society of CPAs
Learn the basics about fundraising
best practices to benefit your nonprofit
organization. Leave with skills and insights
to create an annual fundraising plan
including direct mail campaigns, major
gifts, successfully utilizing your board and
committee volunteers and creating mutually
beneficial sponsorship opportunities.
CAE Knowledge Domains:
Organizational Strategy, Business Development
Employee Engagement:
Keys to Beating the Great Resignation
Cathleen Snyder
Director of HR and Development
strategic HR inc., a division of Clark Schaefer
Hackett Business Advisors
We’ve all seen the headlines about
“The Great Resignation.” The shortage of
viable workers has escalated the departure
of employees for what they perceive as
better opportunities. Employee retention is
more important than ever, but with worker
shortages, supply chain challenges and
economic uncertainty, employers are
stressed to the brink.
In this session, we will discuss:
› Why does employee engagement matter?
› The common denominator of engagement
tactics.
› What do your employees really want
from you?
› The role of learning in engagement
and retention.
CAE Knowledge Domains: Executive Leadership,
Organizational Strategy
Nicole Volk
Director of Communications & Marketing
Ohio AgriBusiness Association
In today’s social media world, it’s well known
that video is king. For small businesses,
however, factors like small staff, limited
resources and lack of time/expertise may
seem to hinder the ability to produce
video. Often, communicators will avoid
utilizing video because they feel unqualified,
undertrained or unequipped to create video
content. But, with a camera, tripod and a few
video tricks, implementing a video strategy is
easier than you’d think.
In this session, participants will learn how
Nicole operates as a one-person video crew,
see the equipment she uses and learn tricks
to make the editing process less daunting.
The session will also include tips for improved
video quality when working with virtual
platforms, such as Zoom.
In this session, we will learn how to:
› Understand and recognize the video-ready
equipment they already have and learn
what other tools may be useful.
› Discover best practices for shooting video
and recording audio as a solo crew
› Learn tips and tricks for editing video to
create a great final product
› Discover small tricks for improved virtual
meetings or events
CAE Knowledge Domains: Marketing and
Communications, Operations
CAE Knowledge Domains:
Organizational Strategy, Operations
14 ohiosap.org

DE&I: How Associations Can Adapt
Their Outreach and Engagement
Is Your Organization Prepared for the
Sudden and Unexpected Departure of Staff?
– Succession Planning 101
GENERAL SESSION
2:30 - 4:00 p.m.
Leading Teams through the
Generation Gap
Dr. Leslie H. Picca
Professor of Sociology and the Roesch Chair in
the Social Sciences
University of Dayton
Dr. Leslie Picca, a professor of Sociology
and the Roesch chair in the Social Sciences,
will share her insights on diversity, equity
and inclusion (DE&I) that she amassed over
her years of study in the areas of sociology,
women's studies and gender research. Leslie
will provide participants in her session with
insights on how nonprofits and businesses can
evaluate their current processes to ensure that
they are acting in a manner that attracts a
diverse pool of individuals.
The way we talk and engage with people have
changed immensely over the years. However,
many associations have failed to adapt. Leslie
will provide tools and tips on how association
professionals can adapt their messaging, their
missions and their outreach to engage a more
diverse audience and, thus, become more
equitable and inclusive in their actions.
CAE Knowledge Domains: Governance,
Executive Leadership, Organizational Strategy
Terrie Huston
Owner/Principal Consultant
Intergenerational Communication Solutions
Changes in staff occur all the time, but many
association executives are long-tenured in
their positions. It’s one thing if an association
executive leaves to take another position or
retires, but what if the worst would happen? If
COVID-19 has taught us anything, it’s that life
changes on a dime. What shape would your
organization be in if the person with years of
institutional knowledge is no longer available
to answer sometimes even basic questions
like how the bills get paid or the payroll
gets processed? Getting all one’s ducks in a
row is essential to ensuring a successful and
smooth leadership transition. Waiting until the
transition has happened is too late to realize
that all the essential institutional knowledge
left with the departing executive. Succession
Planning 101 will provide attendees with a
high-level look into reducing organizational
risk in the event of a sudden and unexpected
leadership transition.
CAE Knowledge Domains: Governance, Executive
Leadership, Organizational Strategy, Operations
Peg Buehrle and Pete McDowell
Managing Partners
ActionCOACH Columbus
Successful leaders are able to work with and
appreciate the strengths that everyone brings
to the table. Learning and appreciating the
differences in our peers, clients and coworkers
is key to emerging as a leader.
Pete McDowell and Peg Buehrle from
ActionCOACH Columbus will lead this
interactive session that will have you walking
away with a better understanding of how to
connect with, work with, lead, and embrace
the strengths of those different from you.
CAE Knowledge Domains: Executive Leadership,
Business Development, Member and Stakeholder
Engagement and Management
Portraits of Board Members
Luncheon and Dinner Programs
Trade Shows
Conventions
Awards Programs
Golf Outings
Fundraising Photo Opportunities
Other Member Events
On Site Processing
www.pictureamerica.net (614) 228-3686
OSAP INDUSTRY ADVOCATE Summer 2022
15

OSAP 2022 Annual Conference Sessions
THURSDAY, JULY 21, 2022
CONCURRENT SESSIONS
4:00 - 5:00 p.m.
Effective Interviewing to Land
Great Talent
The World is Changing: How Can We Best
Serve One Another
Using Member Benefits for Retention
and Recruitment
Timothy McNichols,
Executive Director, Partnerships,
LIG Solutions
In today’s ever-changing nonprofit landscape,
it is necessary to possess a deep, strong pool
of member benefits designed to help your
association not only grow but to win back
lapsed members. The well-armed association
professional must understand the value tied
to engaging and interacting with existing
members that extends beyond the obvious
elements like education, content, meetings
that would help someone be a member.
Members – current, lapsed and prospective
– need to understand that the services and
products their organization provides are true
member benefits and not just discounts they
receive as a member.
CAE Knowledge Domains: Member and
Stakeholder Engagement and Management,
Strategy and Operations
Lorrie Diaz
Sr. HR Business Advisor
Strategic HR Inc./Clark Schaefer Hackett
Is your interview process struggling to reveal
the real character of your candidates? Or do
you find the conversation lagging and you are
unsure what to ask in an interview? If so, join
us to dive in a little deeper and learn ways to
get more from your interviews.
We will examine:
› Why effective interviewing is so important.
› Interview techniques to gather accurate
information about candidates' actual skills,
characteristics, and qualifications.
› What can and cannot be asked in an
interview.
› Closing the deal to land talent.
CAE Knowledge Domains: Organizational Strategy,
Member and Stakeholder Engagement
and Management
Comprised of a panel of OSAP Members
Sponsored by OSAP Allied Partner
Ohio Shores & Islands
Facilitated by OSAP Member
Tiffany Bouy-Frisch
Since 2019, the association industry and
all of our industry partners’ and CVBs’
business strategies have changed and been
impacted by smaller budgets. Staff sizes,
staff responsibilities and even departmental
obligations have changed drastically
for everyone. We used to accomplish so
much with small teams; now, we keep
accomplishing a great deal with even smaller
teams and smaller budgets.
During this panel, OSAP members who
serve in various roles will be engaging with
participants and one another to discuss how
they have been impacted by the changing
structure of workforce operations, smaller
budgets and team member challenges.
CAE Knowledge Domains: Executive Leadership,
Organizational Strategy, Governance, Business
Development, Operations, Member and Stakeholder
Engagement and Management, Marketing
and Communications
16 ohiosap.org

OSAP 2022 Annual Conference Sessions
FRIDAY, JULY 22, 2022
CONCURRENT SESSIONS
8:30 - 9:30 a.m.
Igniting Your Membership Goals:
What’s Your Value?
KEYNOTE SESSION
10:30 am - 12:00 p.m.
Communication Management Effective
Ways to Bridge the Gap
Connected Leadership - The Foundation
for a Thriving Company Culture
Lauren Sweeny
Mindset Trainer
Rise Up for You
Kevin Henry
Talent Development Strategist
Ohio Society of CPAs
Lauren Sweeny
Mindset Trainer
Rise Up for You
Being an effective leader means
communication must be of top importance.
Understanding our communication style and
that of others will support us in effectively
managing ourselves and those we lead.
We will look at how we communicate,
and key strategies to bridge the gap in our
organizations. According to Gallup research,
most individuals today are looking for a
coach, not just a boss. How we manage our
own triggers to respond well, especially
in times of difficulty or change, will support
retention and development.
CAE Knowledge Domains: Member and
Stakeholder Engagement and Management,
Marketing and Communications
The Leadership Mindset: How Leaders
Prepare Themselves to Get Things Done
Thomas A. Balzer, CAE
President & CEO
Ohio Trucking Association
Do you ever feel overwhelmed by all the
things you have to do in a day? Feel like your
time isn’t your time? In this session learn how
to develop a mindset that helps you get out of
your own way and get things done, removing
barriers to getting things done, and feeling
energized at the end of a day as opposed to
exhausted.
Denise Ison-Miller, CAE
Director, Individual & Employer Experience
Ohio Society of CPAs
During this session, Denise Ison-Miller, CAE
and Kevin Henry will share their expertise
as membership professionals with more
than 30 years of combined knowledge to
IGNITE passion, excitement and thought
leadership around the topic of growing your
organization’s membership. Using the “Ignite”
style presentation, each presenter will take
approximately five minutes to share a short
slide deck that auto-advances to keep them
excited and energized as they present.
The topic is one that will surely drive interest
as associations and businesses seek new ways
to engage new members, reach out to those
who’ve lapsed and continue to engage those
who are active.
CAE Knowledge Domains: Governance,
Operations, Member and Stakeholder
Engagement and Management
Internationally, the most successful
organizations know positive leadership is
not only effective—it is absolutely necessary.
According to Wharton professor Adam Grant,
when it comes to the best leaders of all-time,
“the most meaningful way to succeed is to
help other people succeed, to advance a
vision or an idea or a project that is bigger
than [themselves], that’s going to affect a lot
of people.”
Simply put, the most effective leaders
understand that, in the words of psychologist,
Chris Peterson, “Other people matter.”
Positive leadership markedly increases
employee engagement, alleviates friction
in high-pressure situations and times of
transition and produces dramatic results.
Leaders who have the skill to develop
high-impact relationships and a culture of
collaboration drive positive change and
innovation, delivering value to customers
and radically improving your organization’s
bottom line. In this keynote session,
participants discover their leadership
strengths and learn new strategies and
techniques for becoming transformational
leaders who can engage employees, inspire
people and build a culture defined by
collaboration and commitment.
CAE Knowledge Domains: Executive Leadership,
Business Development, Member and
Stakeholder Engagement and Management
CAE Knowledge Domains: Executive Leadership,
Organizational Strategy, Operations
OSAP INDUSTRY ADVOCATE Summer 2022
17

OSAP NEWS
SHARE YOUR PERSPECTIVES DURING AN OSAP ASSOCIATION COFFEE TALK
WELCOME
NEW MEMBERS
➧
ASSOCIATION PROFESSIONAL
Michelle Finney
Ohio Trucking Association
Robin Garrett
County Commissioners
Association of Ohio
Michaela Graham
Jeanne Hoffman
Ohio Society of Association
Professionals
Alexandra Latala
Ohio Pharmacists Association
➧
Aaron Miller
Ohio Society of Association
Professionals
Monica Occhetti
Construction Specifications Institute
Lauren Prettyman
Ohio AgriBusiness Association
Jenna Reese
Ohio Forestry Association, Inc.
Christy Rodeniser
Ohio CSEA Directors' Association
Cheryl Subler
County Commissioners Association
of Ohio
Sarah Wynne
Ohio Beverage Association
Marcy Yanus
SEMA
INDUSTRY PARTNER
Patrick Beaver
Columbus Airport Marriott
Adriane Cesa, CMP
Redstory
Michael Farrell
Redstory
Alyse Ogden
Hilton Columbus at Easton
For the past four years, Ohio’s association professionals have been coming
together at Association Coffee Talks. Volunteer leaders, membership committee
chairs and devoted OSAP members have made these monthly gatherings a
success. During COVID, we hosted these online, but now we are hosting them as
hybrid events for those who wish to attend in person and for those who find it more
convenient to hop on Zoom. These are great, informal discussions where members
come together to discuss achievements, share insights and connect at a time when
connection often seems difficult. We hope you’ll consider joining us for these great
networking opportunities. You can even host if you’d like – if you’re interested contact
Jarrod at jarrod@ohiosap.org and let him know you’d like to host an upcoming
ACT. Find out more about them on the OSAP website on our “Events” page.
CINCINNATI USA CONVENTION &
VISITORS BUREAU REBRANDS TO
VISIT CINCY AND ANNOUNCES NEW
STRATEGIC INITIATIVES
In March, the Cincinnati USA
Convention & Visitors unveiled a new
brand, “Visit Cincy” for the 75-yearold
destination marketing organization
in front of nearly 400 business
professionals, civic leaders and members of the regional hospitality industry
at its annual meeting at the Duke Energy Convention Center. The organization
also announced plans to focus on three key growth initiatives in the coming
year, including building economic impact, embedding diversity, equity and
inclusion throughout the organization and in the industry and expanding the
regional collaboration with meetNKY. The new brand, “Visit Cincy,” offers the
opportunity for regional marketing opportunities in partnership with meetNKY
to reach key markets for tourism, convention and meeting business.
FIND OUT MORE AT HTTPS://BIT.LY/3XHYDU0.
18 ohiosap.org

OSAP NEWS
LOOKING FOR A NEW JOB? INVESTIGATE THE OSAP JOB BOARD
Organizations are emailing us and having us post new jobs at a record rate.
This is great news following all the turmoil of the past couple years. Whether
you’re looking for a new job or you’re an HR professional seeking qualified
candidates to fill open positions within your organization, don’t overlook the
OSAP Job Board. The job board receives more than 24,000 hits annually.
Listings appear for two months or until the position has been filled. Job
postings cost $149 for members and $199 for non-members. Let OSAP help
you find a new job or fill one within your organization.
SAVE
THESE
DATES
FOR FUTURE OSAP 2022 EVENTS:
➧
OSAP Q3 2022
Luncheon & Workshop
Sept. 9, 2022
The Renaissance Columbus
Westerville-Polaris Hotel
➧
OSAP Shane Yates ALF & Q4
Luncheon & Workshop
Nov. 4, 2022
TBD (Contact us to host)
➧
OSAP Foundation Holiday
Luncheon & Silent Auction
Dec. 9, 2022
Columbus Marriott Northwest
Beer enthusiasts can all agree: It’s better to drink with friends. “Craft beer is
all about camaraderie,” said Shannon Mohr, director of sales at Heavy Beer
Company, recently at the kickoff event for the 2022 419 Ale Trail at Maumee
Bay Brewing Company. “As long as we are raising a pint together we can talk
and we can make friends no matter what.” Established last year by Destination
Toledo, it is now a network of 35 breweries throughout the region. Those on the
trail download a “passport” on their phone and check in at each participating
brewery they visit.
FIND OUT MORE ABOUT THIS GREAT TOURIST ATTRACTION
FROM THE TOLEDO BLADE AT HTTPS://BIT.LY/3MYZK5I.
As always, the organization
hosts monthly events so check
out the OSAP Events page to
stay up-to-date on what OSAP
is doing for you!
GATHER CRUCIAL CEUS THROUGH OSAP’S ONLINE EDUCATIONAL RESOURCES
Looking for convenient, quality, tailored learning at an affordable price?
Then the OSAP online education seminars are exactly what you’re you need.
Earn CEU credits 24/7 at your convenience from your home, from your office
or in the midst of travel. We are where you need to be!
BROWSE ALL OUR ONLINE SEMINARS AT WWW.OHIOSAP.ORG.
OSAP INDUSTRY ADVOCATE Summer 2022
19

PLEASE CONSIDER
DONATING AN
ITEM TO THE OSAP
2022 ANNUAL
CONFERENCE
BROWN BAG RAFFLE
FOLLOWING ON THE HEELS OF COVID AND
LIMITED PROFESSIONAL DEVELOPMENT
DOLLARS, THE FOUNDATION REMAINS
COMMITTED TO HELPING OUR INDUSTRY
During this year’s annual conference,
attendees can once again bid on
wonderful brown bag raffle items
donated by our OSAP industry
partner, CVB and association
members with proceeds raised being
directed to the OSAP Foundation.
Over the years, this important
fundraiser has helped the foundation
help members attain their CAE
accreditation, attend industry-specific
learning events and obtain access to
leadership development.
Last year, we held a wonderful brown
bag event at the OSAE/OSAP annual
conference in Athens. We were able
to use those funds over the past year
to help members attain funding to
gain their CAE accreditation, bring in
talented, timely speakers for OSAP
educational events and much more.
This year, we hope to raise at least
$4,000 for the foundation.
CONFERENCE PARTICIPANTS:
Use OSAP’s Mobile App
from Results at Hand
USE THE APP TO GET THE MOST OUT OF THE 2022 ANNUAL CONFERENCE
For several years, OSAP has worked closely with Results at Hand to build
and utilize a mobile app that not only links members to our everyday
offerings but provides them with an integrated, content-rich app for the
OSAP Annual Conference. This year will be no different. Kim Harwood
and her team at Results at Hand have been hard at work updating the
mobile app for this year’s conference in Newark.
This relationship affords members access to open, flexible technology that
is on-demand and responsive.
In order to utilize the app, members will need a mobile phone plan that
includes a data plan; but, first, they must download the app to their
smartphones or tablets. Then they will be able to save personal data,
such as notes and profile updates; fetch
the most recent updates and speaker
notes; respond to evaluations; register
for events and much more. You can
search for the OSAE Mobile App in both
FOR MORE INFORMATION
the Android and Apple Stores by using
ABOUT RESULTS AT HAND,
the name “OSAP” in the search option.
If you have questions about the OSAP
app once you’ve downloaded it, use the
“support” feature located on the main
menu of the app to send a help request.
FOLLOW THE COMPANY ON
TWITTER: @RESULTSATHAND.
We’d like to already thank OSAP Foundation
Board Chair Tom Balzer, CAE, the Ohio Trucking
Association; Immediate Past-chair Lori Brown, the
Ohio CPA Foundation; and Board Directors Andrew
Allman, CAE, Ohio Funeral Directors Association;
Mary Ciesa, Marriott
properties representative,
Brian Laurent,
Superintendent Network;
Debbie Segor, CAE, ASNT;
and Tim White, Mid-Ohio
Food Collective for their
efforts to spearhead
donations for this year’s
raffle. Because of their
excitement and attendees’
commitment, the
foundation has greater
opportunities to pay it
forward.
20 ohiosap.org

EXECUTIVE NEWS
Heading Off to Newark for
the OSAP Annual Conference
By Jarrod A. Clabaugh, CAE, President & CEO, OSAP & OSAP Foundation
Despite all the challenges we’ve faced this past couple of
years, the OSAP Annual Conference continues to afford us
the chance to learn from one another, to grow, to volunteer
and to walk away smarter than we were when we arrived.
Just like our member organizations, OSAP has gone
through some changes this past year. We adopted a
hybrid workplace, held more and more online offerings
and we had staff changes. But we are very excited to
share the hard work that the OSAP Annual Conference,
Professional Development and Membership Committees
have done to bring you great programming this year at the
annual meeting. In fact, in addition to their work, I have
relied immensely on Megan Bourque-Stith, OSAP’s newest
coordinator, membership and programming, who has
been assisting me and members alike since April. Megan
is a bright, compassionate member of the team whose
efforts have made the conference possible.
And it hasn’t been easy. She has worked remotely for
OSAP from her home in Oregon while balancing her young
daughter’s needs and working on a West Coast to Ohio time
zone challenge. You’d never know that she was located
elsewhere from how committed she has been. When you
see her at the conference, please thank her for all the great
work she has been up to. While Megan’s work with OSAP is
scheduled to taper off after the conference, I think she’ll still
be helping us out from time to time down the road.
Her efforts and those of committee members were aligned
to ensure that Explore Licking County and Cherry Valley
Hotel will be able to meet our members’ important needs
and networking expectations.
This year’s conference line-up continues to break down
the silos found in organizations and focuses on staff
engagement, overcoming staffing challenges, boosting
current and prospective member engagement, how to
utilize technology best when on a budget and much more.
Many of our speakers are folks you’ll recognize from years
past, but some are new faces; we hope all of them get you
energized about the future and about how you can best
serve your membership.
This year’s talent will offer insights to help any association,
industry partner and CVB professional no matter the years
of experience in the industry or the niche served. Why?
Because OSAP recognizes that no matter the role, we can
all do better to cultivate our internal leadership mindset.
CLABAUGH
LEARN, NETWORK AND BENEFIT
FROM ONE ANOTHER’S EXPERTISE
Speaking of great things, following on the success of
our previous Brown Bag Raffles, the Ohio Society of
Association Professionals Foundation (OSAPF) is once
again seeking items for donation and inclusion in this year’s
raffle. Let’s knock this year’s contributions out of Licking
County! Please contact OSAP Annual Conference Board
Liaison Mary Ciesa with your thoughts on what you’d like
to donate. You can email her at mary.ciesa@marriott.com.
Remember: All the raffle proceeds go back to the OSAEP
– an industry foundation committed to supporting Ohio’s
association communities that works to “pay it forward” by
offering you greater educational opportunities.
Speaking of opportunities, we are overjoyed to be
heading to Licking County! The Explore Licking County
CVB and the Cherry Valley Hotel have worked tirelessly
with us to guarantee you have an excellent experience at
OSAP ‘22. We can’t wait to see you in Newark July 20-22,
2022. We hope you enjoy your conference experience at
the Cherry Valley Hotel, too! The property has so much
to offer. Its remarkable staff is dedicated to ensuring your
experience there will be unforgettable. When you see
them, please thank them for their commitment to OSAP.
Lastly, I’d just like to say that OSAP understands the
budgetary restrictions you face when planning how to
invest your education development. It’s for this reason we
aim each year to provide a cost-effective and content-rich
conference. None of this would be possible without the
commitment of our members and the efforts of our partners,
including Platinum Sponsor Saling Simms Associates, our
conference exhibitors, our host CVB, our host property,
community partners and the many Gold, Silver and Bronze
sponsors! Thank you for your commitment to OSAP!
OSAP INDUSTRY ADVOCATE Summer 2022 21

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