Theo Chocolate 2021 Impact Report
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impact<br />
report<br />
<strong>2021</strong>
table of contents<br />
letter from Etienne<br />
3<br />
4<br />
9<br />
11<br />
14<br />
16<br />
18<br />
Letter from Etienne<br />
Ethical Sourcing<br />
Workplace & Responsible<br />
Manufacturing<br />
Diversity, Equity & Inclusion<br />
Community Involvement<br />
Environmental <strong>Impact</strong><br />
Acknowledgement<br />
& Sources<br />
<strong>Theo</strong> was founded as a mission-driven company. As we continue to live in unprecedented times, flexibility and<br />
perseverance are what kept our business running this year. By sticking to our mission and values, we were able<br />
to navigate new business challenges by making decisions that hold true to who we are.<br />
Our number one goal was to provide a safe and fair environment for our team, all while working to build<br />
community at <strong>Theo</strong>. This is was accomplished through new COVID-19 protocols and benefits and an emphasis<br />
on empowering employee-led committees. We were amazed with the projects that each committee tackled in<br />
<strong>2021</strong> and are proud to report that employee participation is continuing to grow stronger.<br />
Throughout the pandemic, we have also been committed to creating delicious products using ethically sourced<br />
ingredients. But we did run into disruptions in our supply chain last year. For example, shipments to our factory<br />
were slower and some ingredients that we use to make our products even went out of stock. We also dealt with<br />
a high holdover inventory of our cocoa beans, which required us to slow our purchase quantities from previous<br />
years. Even though there were new hurdles for us to tackle, we were able to raise the fair trade development<br />
fund price that is paid to smallholder cocoa farmers for each metric ton of cocoa we purchase and keep sending<br />
our delicious chocolate to people all over the country.<br />
Companies can do more than focus on the bottom line; companies have the power to support resilient, thriving<br />
communities. This is why I work at <strong>Theo</strong>. I believe that living our mission and values will be the reason we are<br />
successful. It will be why I see <strong>Theo</strong> emerging from the pandemic stronger than ever before.<br />
Every decision made at <strong>Theo</strong> is rooted<br />
in our mission and values.<br />
MISSION<br />
As a company rooted in cocoa, our mission is to create a more<br />
beautiful, compassionate, and enduring world by responsibly<br />
making delicious and inspiring products for everyone.<br />
I want to thank all the <strong>Theo</strong> employees, our sourcing partners, and our customers and shareholders. Without<br />
all of you, <strong>Theo</strong> would not be the company that it is. I hope you enjoy learning more about <strong>Theo</strong> in this report.<br />
We strive for transparency in our process and are always looking for new opportunities to continue to improve.<br />
I encourage you to reach out to us if you have questions or are interested in learning more about how we make<br />
our organic, fair trade chocolate from scratch.<br />
Sincerely,<br />
Etienne Patout<br />
CEO, <strong>Theo</strong> <strong>Chocolate</strong><br />
THEO VALUES<br />
Created by <strong>Theo</strong> Employees, our values are the foundation of<br />
how we do business.<br />
Community. Honesty. Excellence. Well-Being.<br />
3
ethical sourcing<br />
<strong>Theo</strong> <strong>Chocolate</strong> was founded to create a positive impact through<br />
chocolate. Sourcing fair trade and organic certified ingredients from<br />
suppliers we know and trust is at the heart of our mission. For a<br />
bean-to-bar chocolate company like us, it all starts with the cocoa beans.<br />
CONVENTIONAL CHOCOLATE SOURCING<br />
Big conventional chocolate companies don’t make their own chocolate from scratch; they buy pre-made chocolate<br />
from large European chocolate makers. The result of this sourcing model is that these companies often don’t know<br />
where the cocoa was sourced from or the conditions in which it was produced. And unfortunately, this usually means<br />
that there are ethical issues that are being ignored or unmonitored.<br />
Here are three big issues you should be aware of<br />
in the conventional chocolate industry:<br />
THEO SOURCING APPROACH<br />
Because of these issues, <strong>Theo</strong> <strong>Chocolate</strong> has chosen to avoid buying conventional chocolate and make our own from<br />
scratch by sourcing our cocoa from specific smallholder farmers.<br />
We currently source fair trade and organic certified cocoa beans in Watalinga, Democratic Republic of Congo (DRC),<br />
building on a partnership established in 2012 between the Watalinga cocoa famers, Esco Kivu, Eastern Congo Initiative,<br />
and <strong>Theo</strong>.<br />
Here’s how we’re tackling the issues seen in conventional chocolate:<br />
$<br />
Poverty Wages for Farmers:<br />
Because conventional chocolate companies have limited to no visibility or control over where their cocoa<br />
beans come from, they often have no idea how much cocoa farmers are paid. Because of this lack of<br />
transparency, farmers are pushed to accept poverty wages for their crops.<br />
Without living wages, farmers may resort to forced child labor, illegal planting or deforestation tactics to<br />
stretch profits.<br />
$<br />
Fair Wages for Farmers:<br />
<strong>Theo</strong> pays more for cocoa beans than most conventional chocolate makers. Our trading partner, Esco<br />
Kivu, ensures organic cocoa sourced on our behalf is purchased at approximately 20-25% higher prices<br />
than conventional cocoa bean prices in the DRC, to reflect the higher quality and ensure living incomes.<br />
Fair for Life certification guarantees that smallholder farmers receive fair payment and that workers all<br />
along our supply chain benefit from fair working conditions.<br />
Forced Child Labor:<br />
Forced child labor is found in many cocoa-growing regions, particularly in Ghana and Ivory Coast, where the<br />
majority of the world’s cocoa is sourced for conventional chocolate production. The prevalence of child labor in<br />
these countries increased from 31% to 45% between 2008 and 2019 1 .<br />
Child labor can take many forms, from the ILO-defined Worst Forms of Child Labor such as child trafficking and<br />
forced labor to more common issues, such as children being pulled out of school to work on cocoa farms.<br />
Not all work done by children is classified as forced child labor. There are clear standards for safe, ageappropriate<br />
work that does not interfere with school attendance. Children are often encouraged to work on<br />
family farms outside of school hours, as these activities contribute to children’s<br />
development and the welfare of their families.<br />
No Forced Child Labor:<br />
Our Fair Trade, Fair for Life certification validates that no forced labor is occurring on the farms where we<br />
source cocoa. This is accomplished by both scheduled and random farm visits and interviews with farmers<br />
and their families completed by a third-party auditor. <strong>Theo</strong> strongly values third-party certification and has<br />
chosen “Fair for Life” certification because of its comprehensive and rigorous requirements.<br />
Deforestation:<br />
Deforestation, common in regions like Ghana and Ivory Coast, negatively impacts biodiversity, causes soil<br />
erosion, and reduces the capture and storage of greenhouse gases, which contributes to climate change.<br />
Farmers supplying the conventional chocolate industry have used a mono-crop approach or spread their farm<br />
into existing forested lands to increase their incomes, resulting in broad deforestation.<br />
Sustainable Farming:<br />
Our trading partner, Esco Kivu, provides a farmer training program that emphasizes agroforestry and crop<br />
diversity. Through these trainings, farmers learn how to create multiple crop income sources, which helps<br />
them have a yearlong income. By moving away from a mono-crop system, farmers are seeing biodiversity<br />
come back to the region. A focus on shade grown cocoa also extends production for farmers while saving<br />
indigenous trees growing among the cocoa and preventing deforestation.<br />
4
<strong>2021</strong> COCOA PURCHASES<br />
Ethical Sourcing Indicators<br />
Each year, we transparently share metrics that best demonstrate <strong>Theo</strong>’s impact. We do this to take accountability<br />
for demonstrating we are truly a mission-driven company.<br />
Since 2005, <strong>Theo</strong> has<br />
purchased<br />
11,820<br />
metric tons of<br />
organic cocoa beans<br />
and paid<br />
$ 2.3 million<br />
into fair trade cocoa development funds.<br />
<strong>2021</strong> PRICE PER METRIC TON OF COCOA BEANS 2<br />
$2,940<br />
Fairtrade International<br />
organic FOB price<br />
Our <strong>2021</strong> cocoa<br />
purchases were:<br />
above Conventional<br />
46% market prices 21%<br />
$3,550<br />
<strong>Theo</strong> average FOB price<br />
$2,427<br />
Conventional<br />
market average<br />
above Fairtrade<br />
International organic<br />
minimum prices<br />
Cocoa average price Freight on Board (FOB) (usd/metric ton)<br />
FOB cost is the price when our transporter takes possession of the cocoa beans. This includes costs for final<br />
processing, infrastructure, transporters, freight costs, farmer training and agronomists.<br />
Farmers registered in Esco<br />
Watalinga cocoa program<br />
2019<br />
2020<br />
<strong>2021</strong><br />
6,266<br />
7,020<br />
Organic cocoa purchased (metric tons)<br />
1,225<br />
1,500<br />
Our cocoa purchases<br />
decreased in <strong>2021</strong> for two<br />
325 reasons. First, holdover<br />
inventory from 2020<br />
2019 2020 <strong>2021</strong><br />
meant we had less<br />
demand for beans in <strong>2021</strong>.<br />
Second, Due to high we changed cocoa inventory our shipping from schedule previous to years, better align with crop harvests,<br />
meaning cocoa purchases 45% of our were <strong>2021</strong> reduced contracted this year. volume will be delivered in 2022.<br />
$3,338<br />
2019<br />
$3,296<br />
2020<br />
$3,550<br />
<strong>2021</strong><br />
This blended cost includes what we pay<br />
for beans imported into the US and those<br />
processed into cocoa butter and liquor<br />
before they are imported into the US.<br />
The balance of where beans are needed<br />
each year can impact this blended cost.<br />
7,692<br />
Fair trade cocoa development fund totals<br />
WHAT GOES INTO THIS PRICING:<br />
Supported family<br />
members in <strong>2021</strong>:<br />
69,228<br />
$245,000<br />
$300,000<br />
Our development fund<br />
contribution is based<br />
$78,000<br />
on the volume of cocoa<br />
we purchase. Lower<br />
2019 2020 <strong>2021</strong><br />
purchases in <strong>2021</strong><br />
led to a lower overall<br />
contribution. Fair trade<br />
premiums are paid to the community as a development fund, which the<br />
Watalinga Farmers Association determines how to spend.<br />
Cocoa average price paid to<br />
farmers (usd/metric ton)<br />
$2,098<br />
2019<br />
$2,262<br />
2020<br />
$2,171<br />
<strong>2021</strong><br />
The base price fluctuates<br />
slightly based on market<br />
prices. Esco Kivu ensures<br />
cocoa purchased on our<br />
behalf is priced to reflect<br />
the higher quality and<br />
ensure living income<br />
prices.<br />
Fair Trade Development Fund<br />
(usd/metric ton)<br />
$200<br />
2019<br />
$200<br />
2020<br />
$240<br />
<strong>2021</strong><br />
6
8<br />
cocoa farmer update<br />
WHAT’S NEXT IN 2022?<br />
New Supplemental Cocoa Source:<br />
In our 2020 <strong>Impact</strong> <strong>Report</strong>, we communicated about<br />
the displacement of the Watalinga community due to<br />
ongoing violence from local militias. Unfortunately,<br />
the region continues to experience cycles of violence<br />
and instability.<br />
Our trading partner, Esco Kivu, has shared that<br />
farmers are resilient and are still able to support<br />
themselves and their families. By relocating to local<br />
city centers, they can travel out to their farms during<br />
the day to work and bring back their cocoa to city<br />
centers to sell it.<br />
We remain committed to doing our part as a sourcing<br />
partner so that smallholder farmers can expect<br />
financial stability for their futures.<br />
While we currently exclusively source from Watalinga, <strong>Theo</strong> has sourced from<br />
other partners in the past to supplement our supply chain. We are working to<br />
establish a secondary fair trade and organic cocoa sourcing partner to use as a<br />
backup option for supply chain stability.<br />
DRC Visit:<br />
Every year we hope to make a visit to the Watalinga community, including in 2022.<br />
These visits are a key part of building our partnership and ensure that we are<br />
doing our part to ensure economic stability through fair prices. Unfortunately,<br />
ongoing violence, temporary community displacement and the Coronavirus<br />
pandemic have kept us from visiting since November 2018.<br />
workplace & responsible<br />
manufacturing<br />
As a bean-to-bar, fair trade chocolate manufacturer, we want to prove<br />
that chocolate can be made in a way that allows everyone in the process<br />
to thrive. Making ethical chocolate from scratch isn’t easy. Not only does it<br />
involve sourcing organic and fair trade certified cocoa from eastern Congo,<br />
but it also requires having a safe and fair work environment for all<br />
employees at our factory right in the heart of Seattle.<br />
COVID-19 Updates<br />
As the pandemic continued into <strong>2021</strong>, <strong>Theo</strong> <strong>Chocolate</strong> has provided ongoing support to combat COVID-19 and help<br />
safeguard the health of employees, their families, our customers, and the community at large.<br />
Thanks to our workforce’s quick response during the initial period of the pandemic, we were prepared when vaccines<br />
became available:<br />
• All employees were encouraged to receive vaccination for the prevention of COVID-19.<br />
• All employees received Paid Time Off to receive vaccines and boosters.<br />
• All vaccinated and boosted employees received bonus Paid Time Off.<br />
Employees, regardless of vaccination status, were required to follow the company’s COVID-19 safety requirements,<br />
which were regularly updated and shared as COVID-19 news developed.<br />
Wages<br />
In the spring of <strong>2021</strong>, <strong>Theo</strong> <strong>Chocolate</strong> experienced a high number of turnovers in the production, warehouse, and<br />
commercial kitchen teams. This was similar to what many other companies were reporting at that time. In response,<br />
we increased wages well above the local minimum wage requirements for all positions, which led to greater retention<br />
in the following months.<br />
Employee Engagement<br />
<strong>Theo</strong> Link is an internal meeting for <strong>Theo</strong> department representatives. It provides a structure that empowers<br />
employees to collaborate and communicate on key topics, present innovative ideas to leadership, and help with<br />
solutions that improve the company and foster community.<br />
In previous years, <strong>Theo</strong> Link representatives met monthly, but the pandemic made it difficult for employees to<br />
participate. After looking at our values, we decided there was a better way for <strong>Theo</strong> Link to operate and have a greater<br />
impact through creating new, employee-led subcommittees.<br />
Employee Engagement Committee:<br />
Employee-led committee focusing on building community within <strong>Theo</strong> <strong>Chocolate</strong> through<br />
employee morale events and improved internal communications.<br />
• Projects Completed in <strong>2021</strong>:<br />
• Reestablished a monthly internal newsletter.<br />
• Created an engaging, all-company virtual Spirit Week for employees.<br />
Keep an<br />
eye out in the rest<br />
of the report for<br />
other employee-led<br />
committees and the<br />
impressive projects<br />
they completed<br />
in <strong>2021</strong>. 11
Safety<br />
OSHA, the Occupational Safety and Health Administration, ensures safe and healthy working conditions for workers<br />
by setting and enforcing safety standards. As a manufacturer, we are required to keep a record of serious work-related<br />
injuries and illnesses. This information helps employers, workers and OSHA evaluate the safety of a workplace,<br />
understand industry hazards, and implement worker protections to reduce and eliminate hazards, preventing future<br />
workplace injuries and illnesses.<br />
We began to publicly report safety data in our first impact report in 2019. Since then, we have put a huge emphasis on<br />
enhancing safety and have committed to transparency as we work to reduce work-related injuries.<br />
The Safety Team works on a yearly calendar that they use for required safety training as well as covering safety<br />
topics that are relevant for our facilities. Our employee-led Safety Committee meets monthly to discuss reactive and<br />
proactive safety efforts. In <strong>2021</strong>, they worked with management to implement these changes in addition to ongoing<br />
efforts to update our safety training and signage:<br />
• Installing better lighting in production areas<br />
• Investing in a new conveyor to raise the working height for employees<br />
• Ensuring production crews are rotating tasks<br />
• Establishing new confined space entry program procedures<br />
KEY PERFORMANCE INDICATORS:<br />
As a manufacturing facility, safety and wellbeing for <strong>Theo</strong> employees is a top priority. Here are the key metrics we track every year.<br />
Employees<br />
2019<br />
2020<br />
<strong>2021</strong><br />
103<br />
95<br />
97<br />
<strong>2021</strong> Fair for Life &<br />
For Life Certifications<br />
Fair for Life and For Life fair trade<br />
certifications not only check how the<br />
producers of the ingredients we buy<br />
are treated, but it also annually audits<br />
our own office and production facility.<br />
92.1%<br />
Fair for Life<br />
Workplace score<br />
For Life<br />
92.6% Workplace score<br />
Safety Incidents<br />
(OSHA Recordables)<br />
16<br />
2019<br />
3<br />
2020<br />
5<br />
<strong>2021</strong><br />
We saw an uptick in incidents early in <strong>2021</strong>,<br />
and redoubled our ongoing safety efforts in<br />
the second half of the year. We ended the<br />
year with no additional safety incidents.<br />
diversity, equity & inclusion<br />
<strong>Theo</strong> <strong>Chocolate</strong> is a company that values becoming and sustaining a<br />
diverse and inclusive environment. We work to make <strong>Theo</strong> a place where<br />
people can feel comfortable being who they are and have the access and<br />
resources to grow professionally.<br />
DEI Committee<br />
In early <strong>2021</strong>, the committee met with external Diversity, Equity, and Inclusion (DEI) expert,<br />
Dr. Tony Byers. The goal was to have an open and honest conversation with him on how we could<br />
structure the committee to be employee-led, along with finding projects that could affect change.<br />
Our goals included finding new ways to celebrate the diversity of our coworkers and creating<br />
projects that connect us to the larger community outside of <strong>Theo</strong>.<br />
To build a culture of inclusivity, here are some of the steps the committee took in <strong>2021</strong>:<br />
• Created Purpose Statement and Team Agreement: Members worked together to brainstorm<br />
and write the committee’s purpose and team agreement.<br />
Purpose Statement<br />
employee<br />
led<br />
committee<br />
The Diversity, Equity & Inclusion Committee fosters a safe space where employees can practice radical<br />
listening, learn, and drive positive change. We are an employee-driven committee that is open to every<br />
department and welcomes all voices. Together, we hold ourselves and our organization accountable to<br />
address systemic racism and bias, create a diverse and inclusive workplace, and advocate for more equity<br />
both here at <strong>Theo</strong> and in our broader community.<br />
• Developed a National Diversity Month Calendar: The Committee decided to focus on<br />
educational projects to support inclusion at <strong>Theo</strong>. Plans varied by month, but all were designed to increase<br />
employee awareness of diversity, equity, and inclusion.<br />
• Committee Budget Established: Budget was used for purchasing educational resources and supplies<br />
for hosting educational and cultural events.<br />
• Supported equity in the local community: <strong>Impact</strong> partnerships were created with Mary’s Place,<br />
Stop AAPI Hate, and Chief Seattle Club. Support of these organizations included product donations, customers<br />
adding a financial donation when purchasing from our Flagship Store and amplifying content on our social<br />
channels.<br />
WHAT’S NEXT IN 2022?<br />
<strong>Report</strong>ing & Training:<br />
Continue reporting safety incident numbers and conduct safety training.<br />
Facility Updates:<br />
Upgrade flooring in high risk areas to reduce slip hazards.<br />
10
THEO CHOCOLATE EMPLOYEE<br />
GENDER & RACE DEMOGRAPHICS<br />
As of December 31st, <strong>2021</strong><br />
Women at <strong>Theo</strong><br />
Women representation remains strong especially in leadership levels of <strong>Theo</strong>.<br />
52%<br />
48%<br />
all <strong>Theo</strong> employees<br />
68% 69%<br />
43%<br />
37%<br />
51%<br />
33%<br />
44% 44%<br />
individual contributors<br />
50%<br />
31%<br />
DEI Work at <strong>Theo</strong><br />
Last year, we committed to support diversity within the company with a new recruitment plan. We promised to<br />
recruit qualified BIPOC candidates for every external job posting for people manager and leadership positions. While<br />
managerial turnover at <strong>Theo</strong> last year was minimal, we did meet this goal with a new position that was posted.<br />
To continue our pledge to diversity, equity, and inclusion, we also started to look for new ways to root out any<br />
unintentional systemic bias within the company:<br />
• External Training & Leadership Support: Managers with direct reports had a roundtable meeting<br />
about inclusive behaviors with Dr. Tony Byers. He also provided ongoing consultation to the leadership team as<br />
they started their retention analysis.<br />
• Retention Analysis: To understand more about why employees decide to leave <strong>Theo</strong>, the HR team worked<br />
on a multi-year analysis that spanned all levels of the company. They looked at exit interviews, gender and<br />
race demographics, and benchmarked these findings to local country standards. The analysis showed that the<br />
top reasons BIPOC employees left <strong>Theo</strong> were for other employment or a new line of work. These were similar<br />
reasons found across all past employees.<br />
• Development Planning: As a response to the learnings of the retention analysis, the HR team created<br />
a new, voluntary development planning process for all employees. The goal of this new program was to<br />
foster growth and development in employees’ current roles and create a roadmap for their careers. To be as<br />
equitable and inclusive as possible, development actions could be supported by on-the-job learning, personal<br />
enrichment, training, and self-study.<br />
team managers<br />
<strong>Theo</strong> employees 2020 <strong>Theo</strong> employees <strong>2021</strong><br />
leadership team<br />
Equal Employment Opportunity<br />
Commission King County<br />
BIPOC at <strong>Theo</strong><br />
Due to having less than 100 employees, we have aggregated the following BIPOC race categories into one reporting group:<br />
American Indian or Alaska Native, Asian, Black or African American, Hispanic or Latinx, plus two or more races.<br />
While our BIPOC demographics have not marginally changed since 2020, it is important to note that BIPOC representation<br />
continues to drop off significantly at the Team Manager and Leadership levels due to the low turnover in these positions.<br />
BIPOC representation declined slightly as a percentage in the Team Managers category because new Team Manager<br />
positions were created by internal promotions of white women.<br />
27% 28%<br />
37%<br />
32% 33%<br />
38%<br />
WHAT’S NEXT IN 2022?<br />
DEI Committee: With the goal of deepening engagement and broadening impact, the<br />
committee is planning to host quarterly, in-person DEI events. They also plan to work with<br />
leadership and people managers to increase awareness of the committee with employees and<br />
recruit new members.<br />
Values Integration: When remote employees return to the office, we are hoping to come<br />
together for an in-person event to discuss adding diversity into our employee-created values. We<br />
decided that waiting for the opportunity to do this work face-to-face warranted the delay.<br />
12<br />
all <strong>Theo</strong> employees<br />
28%<br />
8% 8%<br />
team managers<br />
<strong>Theo</strong> employees 2020 <strong>Theo</strong> employees <strong>2021</strong><br />
individual contributors<br />
0% 0%<br />
leadership team<br />
17%<br />
Equal Employment Opportunity<br />
Commission King County<br />
Improved Recruiting: The HR & DEI Task Team are working to increase BIPOC<br />
representation in candidate pools for externally posted team manager positions.<br />
DEI Referral Donation: Our existing Referral Bonus program is getting an upgrade for<br />
eligible HR and People Manager positions. In <strong>2021</strong>, if an employee referred a candidate for an open<br />
job, they earned a $1,000 referral bonus if the candidate was hired and remained employed for over<br />
six months. In 2022, if the referred candidate is BIPOC, then <strong>Theo</strong> will match that bonus with an<br />
additional $1,000 donation to an organization that is supporting BIPOC communities.
community involvement<br />
Community is the first of our four values and guides our impact work. Our<br />
goal is to be strong partners in the communities where we do business,<br />
both in Seattle and in eastern Congo.<br />
All in WA Partnership:<br />
In July 2020, we launched our partnership with All In WA, a coordinated statewide relief effort that works to help<br />
address the health, social, and economic impacts of COVID-19 on Washington’s most impacted communities. We<br />
created a limited-edition version of our most popular chocolate bar. In <strong>2021</strong>, we wrapped up sales of the chocolate bar<br />
and ended with over $50,000 donated in 2020 and <strong>2021</strong>.<br />
Pearl Jam’s Vitalogy Foundation Partnership:<br />
In February <strong>2021</strong>, when Pearl Jam announced that they would be streaming Night 2 of their Home Shows benefiting<br />
the Vitalogy Foundation, we were excited to work with them once again. We collaborated on a delicious collection of<br />
caramels, wrapped in a Pearl Jam Home Shows commemorative sleeve, raising $8,400 for the Vitalogy Foundation.<br />
<strong>Theo</strong> Link: <strong>Theo</strong> Gives Back Subcommittee<br />
This employee-led subcommittee focuses on how <strong>Theo</strong> <strong>Chocolate</strong> can partner with our local community.<br />
Projects Completed in <strong>2021</strong>:<br />
• Seattle Adopt-A-Street Program: In April <strong>2021</strong>, we<br />
joined Seattle’s Adopt-A-Street program. We have a two-year<br />
commitment to clean up one mile of city streets at least four<br />
times a year. Our first clean-up was Earth Day, and by the end<br />
of <strong>2021</strong>, we had a combined 82 volunteer hours for all the<br />
clean-ups.<br />
• The Free Little Pantry: In June <strong>2021</strong>, we installed a Little<br />
Free Pantry across the street from the <strong>Chocolate</strong> Factory. The<br />
LFP movement is a grassroots, crowdsourced solution for<br />
fighting hunger in our community. The pantry is stocked with<br />
non-perishable food, clothing, and hygiene products.<br />
employee<br />
led<br />
committee<br />
KEY PERFORMANCE INDICATORS:<br />
<strong>Theo</strong> supports the creation of thriving and resilient communities. Here is how we have supported the communities<br />
where we do business.<br />
$303,000<br />
2020<br />
Cash and product<br />
donations:<br />
$101,497.38<br />
<strong>2021</strong><br />
Due to changes in inventory and supply chain issues,<br />
our donations decreased this year.<br />
Employee volunteer hours:<br />
<strong>Theo</strong> Match Volunteer Hours: <strong>Theo</strong> encourages employees<br />
to get involved in the local community. For every two hours<br />
an employee volunteers, outside of work, for a charitable<br />
organization, <strong>Theo</strong> pays a bonus equivalent to one hour of the<br />
employee’s regular pay, up to twelve bonus hours each year<br />
Since 2005, <strong>Theo</strong> has donated cash and products worth<br />
112<br />
2019<br />
$806,497.38<br />
WHAT’S NEXT IN 2022?<br />
8<br />
28<br />
2020 <strong>2021</strong><br />
MLK JR Service Day: To celebrate and honor Dr. Martin Luther King Jr’s legacy, <strong>Theo</strong> <strong>Chocolate</strong><br />
has designated January 17th as a paid half-day. Participating employees spend half of their normal work day<br />
volunteering at various on-site and off-site community projects.<br />
Product Donations: <strong>Theo</strong> will continue to support organizations that are fighting homelessness,<br />
solving hunger insecurity, and/or supporting BIPOC communities with product donations.<br />
<strong>Theo</strong> Gives Back Committee: Members are working to find new ways to encourage<br />
donations from employees and the Fremont neighborhood for the Little Free Pantry.<br />
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environmental impact<br />
We constantly look for ways to reduce the environmental impact of<br />
our business across our supply chain and operations. As a chocolate<br />
manufacturer, we believe it is our responsibility to try to mitigate the<br />
effects of climate change, not only because it is the right thing to do but<br />
because the cocoa-growing regions that we source from are starting to<br />
see immediate effects of climate change.<br />
KEY PERFORMANCE INDICATORS:<br />
As a manufacturer, it is important to learn how our business affects the environment. Here is what we are currently<br />
measuring:<br />
Utilities used per lb of chocolate<br />
made:<br />
Electricity KWH<br />
0.63<br />
0.58<br />
0.62<br />
21%<br />
Employees receiving<br />
alternative<br />
transportation subsidy<br />
29%<br />
18%<br />
Organic Ingredients<br />
Organic is a key tenant of our environmental commitment – we make organic products because we believe it is an<br />
important agricultural approach to benefit the planet and people who eat the product, along with the farmers and<br />
communities who grow the ingredients.<br />
As many businesses reported, we faced issues with our supply chain during the ongoing pandemic. We experienced<br />
rolling shortages of organic peanut butter, cream, butter, and freeze-dried raspberries. Rather than buy conventional<br />
ingredients to replace them during these shortages, we decided to temporarily go out of stock on some items. And<br />
while we were disappointed that we were unable to offer those products to consumers, it wasn’t a hard decision<br />
because offering organic products is a key tenet of our business.<br />
2019<br />
Gas Therms<br />
0.011<br />
2020<br />
0.007<br />
<strong>2021</strong><br />
0.007<br />
2019<br />
97%<br />
2020<br />
<strong>2021</strong><br />
% Product sales from organic<br />
and fair trade certified<br />
products (Goal ≥ 95%)<br />
98%<br />
97%<br />
New In <strong>2021</strong><br />
This past year, we implemented multiple new programs to continue reducing utilities and waste:<br />
• In February <strong>2021</strong>, we completed an electricity efficiency lighting project. We estimate savings of 140,000 kWh/<br />
year. This project consisted of installing more efficient LED light bulbs, motion sensors, and timers in our facilities.<br />
2019 2020<br />
Water Gallons<br />
0.57<br />
0.42<br />
<strong>2021</strong><br />
0.41<br />
2019 2020 <strong>2021</strong><br />
Organic hectares of cocoa<br />
11,000 11,100 11,308<br />
• We transitioned to a new recycling partner at the <strong>Theo</strong> factory that can recycle more items and enhanced signage<br />
to make it clearer as to what belongs the compost, garbage and recycling bins.<br />
• To fight food waste, our Flagship Store joined the Too Good To Go movement and started offering reduced prices<br />
for products that are at risk of needing to be disposed.<br />
2019<br />
2020<br />
<strong>2021</strong><br />
2019<br />
2020<br />
<strong>2021</strong><br />
<strong>Theo</strong> Link: Environmental <strong>Impact</strong> Subcommittee<br />
Employee-led committee that focuses on how <strong>Theo</strong> <strong>Chocolate</strong> can reduce its environmental impact.<br />
• Projects Completed in <strong>2021</strong>:<br />
• Started a new Terracycle Zero Waste recycling program for masks, beard nets, hair nets and nitrile gloves.<br />
In the first 8 months alone, 615 pounds of used personal protective equipment have been diverted from the<br />
garbage.<br />
• Sponsored an Alternative Transportation Contest that 15% of employees participated in.<br />
employee<br />
led<br />
committee<br />
WHAT’S NEXT IN 2022?<br />
Plastic Packaging: Since 2019, we have been working to reduce the negative impact of plastic packaging by<br />
switching to compostable, plant-based materials. In <strong>2021</strong>, we identified two new compostable packaging materials and<br />
began feasibility research. It will take another year to conduct production and quality tests.<br />
Post-consumer recycled material: While we wait for the results of the compostable packaging tests,<br />
we identified, tested, and piloted a new plastic material made with post-consumer recycled material to reduce the<br />
negative impact of our current packaging. The first products in this material will roll out in late 2022, and will be<br />
clearly labeled. Currently, the material contains a minimum of 44% post-consumer recycled material, and the vendor is<br />
constantly working to increase this percentage.<br />
16
ACKNOWLEDGEMENTS<br />
As always, we have immense gratitude for the community that makes up <strong>Theo</strong> <strong>Chocolate</strong>. This <strong>Impact</strong> <strong>Report</strong><br />
covers activity brought to life by that community: <strong>Theo</strong> employees, Esco Kivu employees, Congolese cocoa<br />
farmers, a network of companies critical to <strong>Theo</strong> <strong>Chocolate</strong> operating, <strong>Theo</strong> customers and the broader<br />
Seattle, WA community. Thank you to each one of them for demonstrating that mission driven businesses can<br />
sustain and maintain positive impact through challenging years.<br />
We welcome any feedback you have - please send your questions or comments to Info@<strong>Theo</strong><strong>Chocolate</strong>.com.<br />
We look forward to continuing the conversation with you.<br />
SOURCES<br />
1<br />
according to the Labor Department survey conducted by NORC at the University of Chicago<br />
https://www.washingtonpost.com/business/2020/10/19/million-child-laborers-chocolate-supply/<br />
https://www.reuters.com/article/uk-cocoa-ivorycoast-deforestation/ivory-coast-lost-47000-hectares-offorest-to-cocoa-production-in-2020-environmental-group-says-idUSKBN2AJ0T6<br />
https://www.ilo.org/ipec/facts/lang--en/index.htm<br />
https://www.bloomberg.com/news/articles/2022-02-18/cocoa-giant-ivory-coast-says-deforestation-fight-ispicking-up<br />
18<br />
2<br />
<strong>Theo</strong> average price paid for organic cocoa includes the fair trade development fund premium. It is the FOB<br />
price we pay when organic cocoa is picked up for shipping to the US.<br />
Fairtrade International price based on fairtrade.net listed minimum price FOB, plus organic differential and<br />
Fairtrade International premiums (as of Feb. 7, 2022).<br />
Conventional Market Price based on International Cocoa Organization average monthly prices Jan-Dec <strong>2021</strong>.