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Theo Chocolate 2021 Impact Report

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impact<br />

report<br />

<strong>2021</strong>


table of contents<br />

letter from Etienne<br />

3<br />

4<br />

9<br />

11<br />

14<br />

16<br />

18<br />

Letter from Etienne<br />

Ethical Sourcing<br />

Workplace & Responsible<br />

Manufacturing<br />

Diversity, Equity & Inclusion<br />

Community Involvement<br />

Environmental <strong>Impact</strong><br />

Acknowledgement<br />

& Sources<br />

<strong>Theo</strong> was founded as a mission-driven company. As we continue to live in unprecedented times, flexibility and<br />

perseverance are what kept our business running this year. By sticking to our mission and values, we were able<br />

to navigate new business challenges by making decisions that hold true to who we are.<br />

Our number one goal was to provide a safe and fair environment for our team, all while working to build<br />

community at <strong>Theo</strong>. This is was accomplished through new COVID-19 protocols and benefits and an emphasis<br />

on empowering employee-led committees. We were amazed with the projects that each committee tackled in<br />

<strong>2021</strong> and are proud to report that employee participation is continuing to grow stronger.<br />

Throughout the pandemic, we have also been committed to creating delicious products using ethically sourced<br />

ingredients. But we did run into disruptions in our supply chain last year. For example, shipments to our factory<br />

were slower and some ingredients that we use to make our products even went out of stock. We also dealt with<br />

a high holdover inventory of our cocoa beans, which required us to slow our purchase quantities from previous<br />

years. Even though there were new hurdles for us to tackle, we were able to raise the fair trade development<br />

fund price that is paid to smallholder cocoa farmers for each metric ton of cocoa we purchase and keep sending<br />

our delicious chocolate to people all over the country.<br />

Companies can do more than focus on the bottom line; companies have the power to support resilient, thriving<br />

communities. This is why I work at <strong>Theo</strong>. I believe that living our mission and values will be the reason we are<br />

successful. It will be why I see <strong>Theo</strong> emerging from the pandemic stronger than ever before.<br />

Every decision made at <strong>Theo</strong> is rooted<br />

in our mission and values.<br />

MISSION<br />

As a company rooted in cocoa, our mission is to create a more<br />

beautiful, compassionate, and enduring world by responsibly<br />

making delicious and inspiring products for everyone.<br />

I want to thank all the <strong>Theo</strong> employees, our sourcing partners, and our customers and shareholders. Without<br />

all of you, <strong>Theo</strong> would not be the company that it is. I hope you enjoy learning more about <strong>Theo</strong> in this report.<br />

We strive for transparency in our process and are always looking for new opportunities to continue to improve.<br />

I encourage you to reach out to us if you have questions or are interested in learning more about how we make<br />

our organic, fair trade chocolate from scratch.<br />

Sincerely,<br />

Etienne Patout<br />

CEO, <strong>Theo</strong> <strong>Chocolate</strong><br />

THEO VALUES<br />

Created by <strong>Theo</strong> Employees, our values are the foundation of<br />

how we do business.<br />

Community. Honesty. Excellence. Well-Being.<br />

3


ethical sourcing<br />

<strong>Theo</strong> <strong>Chocolate</strong> was founded to create a positive impact through<br />

chocolate. Sourcing fair trade and organic certified ingredients from<br />

suppliers we know and trust is at the heart of our mission. For a<br />

bean-to-bar chocolate company like us, it all starts with the cocoa beans.<br />

CONVENTIONAL CHOCOLATE SOURCING<br />

Big conventional chocolate companies don’t make their own chocolate from scratch; they buy pre-made chocolate<br />

from large European chocolate makers. The result of this sourcing model is that these companies often don’t know<br />

where the cocoa was sourced from or the conditions in which it was produced. And unfortunately, this usually means<br />

that there are ethical issues that are being ignored or unmonitored.<br />

Here are three big issues you should be aware of<br />

in the conventional chocolate industry:<br />

THEO SOURCING APPROACH<br />

Because of these issues, <strong>Theo</strong> <strong>Chocolate</strong> has chosen to avoid buying conventional chocolate and make our own from<br />

scratch by sourcing our cocoa from specific smallholder farmers.<br />

We currently source fair trade and organic certified cocoa beans in Watalinga, Democratic Republic of Congo (DRC),<br />

building on a partnership established in 2012 between the Watalinga cocoa famers, Esco Kivu, Eastern Congo Initiative,<br />

and <strong>Theo</strong>.<br />

Here’s how we’re tackling the issues seen in conventional chocolate:<br />

$<br />

Poverty Wages for Farmers:<br />

Because conventional chocolate companies have limited to no visibility or control over where their cocoa<br />

beans come from, they often have no idea how much cocoa farmers are paid. Because of this lack of<br />

transparency, farmers are pushed to accept poverty wages for their crops.<br />

Without living wages, farmers may resort to forced child labor, illegal planting or deforestation tactics to<br />

stretch profits.<br />

$<br />

Fair Wages for Farmers:<br />

<strong>Theo</strong> pays more for cocoa beans than most conventional chocolate makers. Our trading partner, Esco<br />

Kivu, ensures organic cocoa sourced on our behalf is purchased at approximately 20-25% higher prices<br />

than conventional cocoa bean prices in the DRC, to reflect the higher quality and ensure living incomes.<br />

Fair for Life certification guarantees that smallholder farmers receive fair payment and that workers all<br />

along our supply chain benefit from fair working conditions.<br />

Forced Child Labor:<br />

Forced child labor is found in many cocoa-growing regions, particularly in Ghana and Ivory Coast, where the<br />

majority of the world’s cocoa is sourced for conventional chocolate production. The prevalence of child labor in<br />

these countries increased from 31% to 45% between 2008 and 2019 1 .<br />

Child labor can take many forms, from the ILO-defined Worst Forms of Child Labor such as child trafficking and<br />

forced labor to more common issues, such as children being pulled out of school to work on cocoa farms.<br />

Not all work done by children is classified as forced child labor. There are clear standards for safe, ageappropriate<br />

work that does not interfere with school attendance. Children are often encouraged to work on<br />

family farms outside of school hours, as these activities contribute to children’s<br />

development and the welfare of their families.<br />

No Forced Child Labor:<br />

Our Fair Trade, Fair for Life certification validates that no forced labor is occurring on the farms where we<br />

source cocoa. This is accomplished by both scheduled and random farm visits and interviews with farmers<br />

and their families completed by a third-party auditor. <strong>Theo</strong> strongly values third-party certification and has<br />

chosen “Fair for Life” certification because of its comprehensive and rigorous requirements.<br />

Deforestation:<br />

Deforestation, common in regions like Ghana and Ivory Coast, negatively impacts biodiversity, causes soil<br />

erosion, and reduces the capture and storage of greenhouse gases, which contributes to climate change.<br />

Farmers supplying the conventional chocolate industry have used a mono-crop approach or spread their farm<br />

into existing forested lands to increase their incomes, resulting in broad deforestation.<br />

Sustainable Farming:<br />

Our trading partner, Esco Kivu, provides a farmer training program that emphasizes agroforestry and crop<br />

diversity. Through these trainings, farmers learn how to create multiple crop income sources, which helps<br />

them have a yearlong income. By moving away from a mono-crop system, farmers are seeing biodiversity<br />

come back to the region. A focus on shade grown cocoa also extends production for farmers while saving<br />

indigenous trees growing among the cocoa and preventing deforestation.<br />

4


<strong>2021</strong> COCOA PURCHASES<br />

Ethical Sourcing Indicators<br />

Each year, we transparently share metrics that best demonstrate <strong>Theo</strong>’s impact. We do this to take accountability<br />

for demonstrating we are truly a mission-driven company.<br />

Since 2005, <strong>Theo</strong> has<br />

purchased<br />

11,820<br />

metric tons of<br />

organic cocoa beans<br />

and paid<br />

$ 2.3 million<br />

into fair trade cocoa development funds.<br />

<strong>2021</strong> PRICE PER METRIC TON OF COCOA BEANS 2<br />

$2,940<br />

Fairtrade International<br />

organic FOB price<br />

Our <strong>2021</strong> cocoa<br />

purchases were:<br />

above Conventional<br />

46% market prices 21%<br />

$3,550<br />

<strong>Theo</strong> average FOB price<br />

$2,427<br />

Conventional<br />

market average<br />

above Fairtrade<br />

International organic<br />

minimum prices<br />

Cocoa average price Freight on Board (FOB) (usd/metric ton)<br />

FOB cost is the price when our transporter takes possession of the cocoa beans. This includes costs for final<br />

processing, infrastructure, transporters, freight costs, farmer training and agronomists.<br />

Farmers registered in Esco<br />

Watalinga cocoa program<br />

2019<br />

2020<br />

<strong>2021</strong><br />

6,266<br />

7,020<br />

Organic cocoa purchased (metric tons)<br />

1,225<br />

1,500<br />

Our cocoa purchases<br />

decreased in <strong>2021</strong> for two<br />

325 reasons. First, holdover<br />

inventory from 2020<br />

2019 2020 <strong>2021</strong><br />

meant we had less<br />

demand for beans in <strong>2021</strong>.<br />

Second, Due to high we changed cocoa inventory our shipping from schedule previous to years, better align with crop harvests,<br />

meaning cocoa purchases 45% of our were <strong>2021</strong> reduced contracted this year. volume will be delivered in 2022.<br />

$3,338<br />

2019<br />

$3,296<br />

2020<br />

$3,550<br />

<strong>2021</strong><br />

This blended cost includes what we pay<br />

for beans imported into the US and those<br />

processed into cocoa butter and liquor<br />

before they are imported into the US.<br />

The balance of where beans are needed<br />

each year can impact this blended cost.<br />

7,692<br />

Fair trade cocoa development fund totals<br />

WHAT GOES INTO THIS PRICING:<br />

Supported family<br />

members in <strong>2021</strong>:<br />

69,228<br />

$245,000<br />

$300,000<br />

Our development fund<br />

contribution is based<br />

$78,000<br />

on the volume of cocoa<br />

we purchase. Lower<br />

2019 2020 <strong>2021</strong><br />

purchases in <strong>2021</strong><br />

led to a lower overall<br />

contribution. Fair trade<br />

premiums are paid to the community as a development fund, which the<br />

Watalinga Farmers Association determines how to spend.<br />

Cocoa average price paid to<br />

farmers (usd/metric ton)<br />

$2,098<br />

2019<br />

$2,262<br />

2020<br />

$2,171<br />

<strong>2021</strong><br />

The base price fluctuates<br />

slightly based on market<br />

prices. Esco Kivu ensures<br />

cocoa purchased on our<br />

behalf is priced to reflect<br />

the higher quality and<br />

ensure living income<br />

prices.<br />

Fair Trade Development Fund<br />

(usd/metric ton)<br />

$200<br />

2019<br />

$200<br />

2020<br />

$240<br />

<strong>2021</strong><br />

6


8<br />

cocoa farmer update<br />

WHAT’S NEXT IN 2022?<br />

New Supplemental Cocoa Source:<br />

In our 2020 <strong>Impact</strong> <strong>Report</strong>, we communicated about<br />

the displacement of the Watalinga community due to<br />

ongoing violence from local militias. Unfortunately,<br />

the region continues to experience cycles of violence<br />

and instability.<br />

Our trading partner, Esco Kivu, has shared that<br />

farmers are resilient and are still able to support<br />

themselves and their families. By relocating to local<br />

city centers, they can travel out to their farms during<br />

the day to work and bring back their cocoa to city<br />

centers to sell it.<br />

We remain committed to doing our part as a sourcing<br />

partner so that smallholder farmers can expect<br />

financial stability for their futures.<br />

While we currently exclusively source from Watalinga, <strong>Theo</strong> has sourced from<br />

other partners in the past to supplement our supply chain. We are working to<br />

establish a secondary fair trade and organic cocoa sourcing partner to use as a<br />

backup option for supply chain stability.<br />

DRC Visit:<br />

Every year we hope to make a visit to the Watalinga community, including in 2022.<br />

These visits are a key part of building our partnership and ensure that we are<br />

doing our part to ensure economic stability through fair prices. Unfortunately,<br />

ongoing violence, temporary community displacement and the Coronavirus<br />

pandemic have kept us from visiting since November 2018.<br />

workplace & responsible<br />

manufacturing<br />

As a bean-to-bar, fair trade chocolate manufacturer, we want to prove<br />

that chocolate can be made in a way that allows everyone in the process<br />

to thrive. Making ethical chocolate from scratch isn’t easy. Not only does it<br />

involve sourcing organic and fair trade certified cocoa from eastern Congo,<br />

but it also requires having a safe and fair work environment for all<br />

employees at our factory right in the heart of Seattle.<br />

COVID-19 Updates<br />

As the pandemic continued into <strong>2021</strong>, <strong>Theo</strong> <strong>Chocolate</strong> has provided ongoing support to combat COVID-19 and help<br />

safeguard the health of employees, their families, our customers, and the community at large.<br />

Thanks to our workforce’s quick response during the initial period of the pandemic, we were prepared when vaccines<br />

became available:<br />

• All employees were encouraged to receive vaccination for the prevention of COVID-19.<br />

• All employees received Paid Time Off to receive vaccines and boosters.<br />

• All vaccinated and boosted employees received bonus Paid Time Off.<br />

Employees, regardless of vaccination status, were required to follow the company’s COVID-19 safety requirements,<br />

which were regularly updated and shared as COVID-19 news developed.<br />

Wages<br />

In the spring of <strong>2021</strong>, <strong>Theo</strong> <strong>Chocolate</strong> experienced a high number of turnovers in the production, warehouse, and<br />

commercial kitchen teams. This was similar to what many other companies were reporting at that time. In response,<br />

we increased wages well above the local minimum wage requirements for all positions, which led to greater retention<br />

in the following months.<br />

Employee Engagement<br />

<strong>Theo</strong> Link is an internal meeting for <strong>Theo</strong> department representatives. It provides a structure that empowers<br />

employees to collaborate and communicate on key topics, present innovative ideas to leadership, and help with<br />

solutions that improve the company and foster community.<br />

In previous years, <strong>Theo</strong> Link representatives met monthly, but the pandemic made it difficult for employees to<br />

participate. After looking at our values, we decided there was a better way for <strong>Theo</strong> Link to operate and have a greater<br />

impact through creating new, employee-led subcommittees.<br />

Employee Engagement Committee:<br />

Employee-led committee focusing on building community within <strong>Theo</strong> <strong>Chocolate</strong> through<br />

employee morale events and improved internal communications.<br />

• Projects Completed in <strong>2021</strong>:<br />

• Reestablished a monthly internal newsletter.<br />

• Created an engaging, all-company virtual Spirit Week for employees.<br />

Keep an<br />

eye out in the rest<br />

of the report for<br />

other employee-led<br />

committees and the<br />

impressive projects<br />

they completed<br />

in <strong>2021</strong>. 11


Safety<br />

OSHA, the Occupational Safety and Health Administration, ensures safe and healthy working conditions for workers<br />

by setting and enforcing safety standards. As a manufacturer, we are required to keep a record of serious work-related<br />

injuries and illnesses. This information helps employers, workers and OSHA evaluate the safety of a workplace,<br />

understand industry hazards, and implement worker protections to reduce and eliminate hazards, preventing future<br />

workplace injuries and illnesses.<br />

We began to publicly report safety data in our first impact report in 2019. Since then, we have put a huge emphasis on<br />

enhancing safety and have committed to transparency as we work to reduce work-related injuries.<br />

The Safety Team works on a yearly calendar that they use for required safety training as well as covering safety<br />

topics that are relevant for our facilities. Our employee-led Safety Committee meets monthly to discuss reactive and<br />

proactive safety efforts. In <strong>2021</strong>, they worked with management to implement these changes in addition to ongoing<br />

efforts to update our safety training and signage:<br />

• Installing better lighting in production areas<br />

• Investing in a new conveyor to raise the working height for employees<br />

• Ensuring production crews are rotating tasks<br />

• Establishing new confined space entry program procedures<br />

KEY PERFORMANCE INDICATORS:<br />

As a manufacturing facility, safety and wellbeing for <strong>Theo</strong> employees is a top priority. Here are the key metrics we track every year.<br />

Employees<br />

2019<br />

2020<br />

<strong>2021</strong><br />

103<br />

95<br />

97<br />

<strong>2021</strong> Fair for Life &<br />

For Life Certifications<br />

Fair for Life and For Life fair trade<br />

certifications not only check how the<br />

producers of the ingredients we buy<br />

are treated, but it also annually audits<br />

our own office and production facility.<br />

92.1%<br />

Fair for Life<br />

Workplace score<br />

For Life<br />

92.6% Workplace score<br />

Safety Incidents<br />

(OSHA Recordables)<br />

16<br />

2019<br />

3<br />

2020<br />

5<br />

<strong>2021</strong><br />

We saw an uptick in incidents early in <strong>2021</strong>,<br />

and redoubled our ongoing safety efforts in<br />

the second half of the year. We ended the<br />

year with no additional safety incidents.<br />

diversity, equity & inclusion<br />

<strong>Theo</strong> <strong>Chocolate</strong> is a company that values becoming and sustaining a<br />

diverse and inclusive environment. We work to make <strong>Theo</strong> a place where<br />

people can feel comfortable being who they are and have the access and<br />

resources to grow professionally.<br />

DEI Committee<br />

In early <strong>2021</strong>, the committee met with external Diversity, Equity, and Inclusion (DEI) expert,<br />

Dr. Tony Byers. The goal was to have an open and honest conversation with him on how we could<br />

structure the committee to be employee-led, along with finding projects that could affect change.<br />

Our goals included finding new ways to celebrate the diversity of our coworkers and creating<br />

projects that connect us to the larger community outside of <strong>Theo</strong>.<br />

To build a culture of inclusivity, here are some of the steps the committee took in <strong>2021</strong>:<br />

• Created Purpose Statement and Team Agreement: Members worked together to brainstorm<br />

and write the committee’s purpose and team agreement.<br />

Purpose Statement<br />

employee<br />

led<br />

committee<br />

The Diversity, Equity & Inclusion Committee fosters a safe space where employees can practice radical<br />

listening, learn, and drive positive change. We are an employee-driven committee that is open to every<br />

department and welcomes all voices. Together, we hold ourselves and our organization accountable to<br />

address systemic racism and bias, create a diverse and inclusive workplace, and advocate for more equity<br />

both here at <strong>Theo</strong> and in our broader community.<br />

• Developed a National Diversity Month Calendar: The Committee decided to focus on<br />

educational projects to support inclusion at <strong>Theo</strong>. Plans varied by month, but all were designed to increase<br />

employee awareness of diversity, equity, and inclusion.<br />

• Committee Budget Established: Budget was used for purchasing educational resources and supplies<br />

for hosting educational and cultural events.<br />

• Supported equity in the local community: <strong>Impact</strong> partnerships were created with Mary’s Place,<br />

Stop AAPI Hate, and Chief Seattle Club. Support of these organizations included product donations, customers<br />

adding a financial donation when purchasing from our Flagship Store and amplifying content on our social<br />

channels.<br />

WHAT’S NEXT IN 2022?<br />

<strong>Report</strong>ing & Training:<br />

Continue reporting safety incident numbers and conduct safety training.<br />

Facility Updates:<br />

Upgrade flooring in high risk areas to reduce slip hazards.<br />

10


THEO CHOCOLATE EMPLOYEE<br />

GENDER & RACE DEMOGRAPHICS<br />

As of December 31st, <strong>2021</strong><br />

Women at <strong>Theo</strong><br />

Women representation remains strong especially in leadership levels of <strong>Theo</strong>.<br />

52%<br />

48%<br />

all <strong>Theo</strong> employees<br />

68% 69%<br />

43%<br />

37%<br />

51%<br />

33%<br />

44% 44%<br />

individual contributors<br />

50%<br />

31%<br />

DEI Work at <strong>Theo</strong><br />

Last year, we committed to support diversity within the company with a new recruitment plan. We promised to<br />

recruit qualified BIPOC candidates for every external job posting for people manager and leadership positions. While<br />

managerial turnover at <strong>Theo</strong> last year was minimal, we did meet this goal with a new position that was posted.<br />

To continue our pledge to diversity, equity, and inclusion, we also started to look for new ways to root out any<br />

unintentional systemic bias within the company:<br />

• External Training & Leadership Support: Managers with direct reports had a roundtable meeting<br />

about inclusive behaviors with Dr. Tony Byers. He also provided ongoing consultation to the leadership team as<br />

they started their retention analysis.<br />

• Retention Analysis: To understand more about why employees decide to leave <strong>Theo</strong>, the HR team worked<br />

on a multi-year analysis that spanned all levels of the company. They looked at exit interviews, gender and<br />

race demographics, and benchmarked these findings to local country standards. The analysis showed that the<br />

top reasons BIPOC employees left <strong>Theo</strong> were for other employment or a new line of work. These were similar<br />

reasons found across all past employees.<br />

• Development Planning: As a response to the learnings of the retention analysis, the HR team created<br />

a new, voluntary development planning process for all employees. The goal of this new program was to<br />

foster growth and development in employees’ current roles and create a roadmap for their careers. To be as<br />

equitable and inclusive as possible, development actions could be supported by on-the-job learning, personal<br />

enrichment, training, and self-study.<br />

team managers<br />

<strong>Theo</strong> employees 2020 <strong>Theo</strong> employees <strong>2021</strong><br />

leadership team<br />

Equal Employment Opportunity<br />

Commission King County<br />

BIPOC at <strong>Theo</strong><br />

Due to having less than 100 employees, we have aggregated the following BIPOC race categories into one reporting group:<br />

American Indian or Alaska Native, Asian, Black or African American, Hispanic or Latinx, plus two or more races.<br />

While our BIPOC demographics have not marginally changed since 2020, it is important to note that BIPOC representation<br />

continues to drop off significantly at the Team Manager and Leadership levels due to the low turnover in these positions.<br />

BIPOC representation declined slightly as a percentage in the Team Managers category because new Team Manager<br />

positions were created by internal promotions of white women.<br />

27% 28%<br />

37%<br />

32% 33%<br />

38%<br />

WHAT’S NEXT IN 2022?<br />

DEI Committee: With the goal of deepening engagement and broadening impact, the<br />

committee is planning to host quarterly, in-person DEI events. They also plan to work with<br />

leadership and people managers to increase awareness of the committee with employees and<br />

recruit new members.<br />

Values Integration: When remote employees return to the office, we are hoping to come<br />

together for an in-person event to discuss adding diversity into our employee-created values. We<br />

decided that waiting for the opportunity to do this work face-to-face warranted the delay.<br />

12<br />

all <strong>Theo</strong> employees<br />

28%<br />

8% 8%<br />

team managers<br />

<strong>Theo</strong> employees 2020 <strong>Theo</strong> employees <strong>2021</strong><br />

individual contributors<br />

0% 0%<br />

leadership team<br />

17%<br />

Equal Employment Opportunity<br />

Commission King County<br />

Improved Recruiting: The HR & DEI Task Team are working to increase BIPOC<br />

representation in candidate pools for externally posted team manager positions.<br />

DEI Referral Donation: Our existing Referral Bonus program is getting an upgrade for<br />

eligible HR and People Manager positions. In <strong>2021</strong>, if an employee referred a candidate for an open<br />

job, they earned a $1,000 referral bonus if the candidate was hired and remained employed for over<br />

six months. In 2022, if the referred candidate is BIPOC, then <strong>Theo</strong> will match that bonus with an<br />

additional $1,000 donation to an organization that is supporting BIPOC communities.


community involvement<br />

Community is the first of our four values and guides our impact work. Our<br />

goal is to be strong partners in the communities where we do business,<br />

both in Seattle and in eastern Congo.<br />

All in WA Partnership:<br />

In July 2020, we launched our partnership with All In WA, a coordinated statewide relief effort that works to help<br />

address the health, social, and economic impacts of COVID-19 on Washington’s most impacted communities. We<br />

created a limited-edition version of our most popular chocolate bar. In <strong>2021</strong>, we wrapped up sales of the chocolate bar<br />

and ended with over $50,000 donated in 2020 and <strong>2021</strong>.<br />

Pearl Jam’s Vitalogy Foundation Partnership:<br />

In February <strong>2021</strong>, when Pearl Jam announced that they would be streaming Night 2 of their Home Shows benefiting<br />

the Vitalogy Foundation, we were excited to work with them once again. We collaborated on a delicious collection of<br />

caramels, wrapped in a Pearl Jam Home Shows commemorative sleeve, raising $8,400 for the Vitalogy Foundation.<br />

<strong>Theo</strong> Link: <strong>Theo</strong> Gives Back Subcommittee<br />

This employee-led subcommittee focuses on how <strong>Theo</strong> <strong>Chocolate</strong> can partner with our local community.<br />

Projects Completed in <strong>2021</strong>:<br />

• Seattle Adopt-A-Street Program: In April <strong>2021</strong>, we<br />

joined Seattle’s Adopt-A-Street program. We have a two-year<br />

commitment to clean up one mile of city streets at least four<br />

times a year. Our first clean-up was Earth Day, and by the end<br />

of <strong>2021</strong>, we had a combined 82 volunteer hours for all the<br />

clean-ups.<br />

• The Free Little Pantry: In June <strong>2021</strong>, we installed a Little<br />

Free Pantry across the street from the <strong>Chocolate</strong> Factory. The<br />

LFP movement is a grassroots, crowdsourced solution for<br />

fighting hunger in our community. The pantry is stocked with<br />

non-perishable food, clothing, and hygiene products.<br />

employee<br />

led<br />

committee<br />

KEY PERFORMANCE INDICATORS:<br />

<strong>Theo</strong> supports the creation of thriving and resilient communities. Here is how we have supported the communities<br />

where we do business.<br />

$303,000<br />

2020<br />

Cash and product<br />

donations:<br />

$101,497.38<br />

<strong>2021</strong><br />

Due to changes in inventory and supply chain issues,<br />

our donations decreased this year.<br />

Employee volunteer hours:<br />

<strong>Theo</strong> Match Volunteer Hours: <strong>Theo</strong> encourages employees<br />

to get involved in the local community. For every two hours<br />

an employee volunteers, outside of work, for a charitable<br />

organization, <strong>Theo</strong> pays a bonus equivalent to one hour of the<br />

employee’s regular pay, up to twelve bonus hours each year<br />

Since 2005, <strong>Theo</strong> has donated cash and products worth<br />

112<br />

2019<br />

$806,497.38<br />

WHAT’S NEXT IN 2022?<br />

8<br />

28<br />

2020 <strong>2021</strong><br />

MLK JR Service Day: To celebrate and honor Dr. Martin Luther King Jr’s legacy, <strong>Theo</strong> <strong>Chocolate</strong><br />

has designated January 17th as a paid half-day. Participating employees spend half of their normal work day<br />

volunteering at various on-site and off-site community projects.<br />

Product Donations: <strong>Theo</strong> will continue to support organizations that are fighting homelessness,<br />

solving hunger insecurity, and/or supporting BIPOC communities with product donations.<br />

<strong>Theo</strong> Gives Back Committee: Members are working to find new ways to encourage<br />

donations from employees and the Fremont neighborhood for the Little Free Pantry.<br />

14


environmental impact<br />

We constantly look for ways to reduce the environmental impact of<br />

our business across our supply chain and operations. As a chocolate<br />

manufacturer, we believe it is our responsibility to try to mitigate the<br />

effects of climate change, not only because it is the right thing to do but<br />

because the cocoa-growing regions that we source from are starting to<br />

see immediate effects of climate change.<br />

KEY PERFORMANCE INDICATORS:<br />

As a manufacturer, it is important to learn how our business affects the environment. Here is what we are currently<br />

measuring:<br />

Utilities used per lb of chocolate<br />

made:<br />

Electricity KWH<br />

0.63<br />

0.58<br />

0.62<br />

21%<br />

Employees receiving<br />

alternative<br />

transportation subsidy<br />

29%<br />

18%<br />

Organic Ingredients<br />

Organic is a key tenant of our environmental commitment – we make organic products because we believe it is an<br />

important agricultural approach to benefit the planet and people who eat the product, along with the farmers and<br />

communities who grow the ingredients.<br />

As many businesses reported, we faced issues with our supply chain during the ongoing pandemic. We experienced<br />

rolling shortages of organic peanut butter, cream, butter, and freeze-dried raspberries. Rather than buy conventional<br />

ingredients to replace them during these shortages, we decided to temporarily go out of stock on some items. And<br />

while we were disappointed that we were unable to offer those products to consumers, it wasn’t a hard decision<br />

because offering organic products is a key tenet of our business.<br />

2019<br />

Gas Therms<br />

0.011<br />

2020<br />

0.007<br />

<strong>2021</strong><br />

0.007<br />

2019<br />

97%<br />

2020<br />

<strong>2021</strong><br />

% Product sales from organic<br />

and fair trade certified<br />

products (Goal ≥ 95%)<br />

98%<br />

97%<br />

New In <strong>2021</strong><br />

This past year, we implemented multiple new programs to continue reducing utilities and waste:<br />

• In February <strong>2021</strong>, we completed an electricity efficiency lighting project. We estimate savings of 140,000 kWh/<br />

year. This project consisted of installing more efficient LED light bulbs, motion sensors, and timers in our facilities.<br />

2019 2020<br />

Water Gallons<br />

0.57<br />

0.42<br />

<strong>2021</strong><br />

0.41<br />

2019 2020 <strong>2021</strong><br />

Organic hectares of cocoa<br />

11,000 11,100 11,308<br />

• We transitioned to a new recycling partner at the <strong>Theo</strong> factory that can recycle more items and enhanced signage<br />

to make it clearer as to what belongs the compost, garbage and recycling bins.<br />

• To fight food waste, our Flagship Store joined the Too Good To Go movement and started offering reduced prices<br />

for products that are at risk of needing to be disposed.<br />

2019<br />

2020<br />

<strong>2021</strong><br />

2019<br />

2020<br />

<strong>2021</strong><br />

<strong>Theo</strong> Link: Environmental <strong>Impact</strong> Subcommittee<br />

Employee-led committee that focuses on how <strong>Theo</strong> <strong>Chocolate</strong> can reduce its environmental impact.<br />

• Projects Completed in <strong>2021</strong>:<br />

• Started a new Terracycle Zero Waste recycling program for masks, beard nets, hair nets and nitrile gloves.<br />

In the first 8 months alone, 615 pounds of used personal protective equipment have been diverted from the<br />

garbage.<br />

• Sponsored an Alternative Transportation Contest that 15% of employees participated in.<br />

employee<br />

led<br />

committee<br />

WHAT’S NEXT IN 2022?<br />

Plastic Packaging: Since 2019, we have been working to reduce the negative impact of plastic packaging by<br />

switching to compostable, plant-based materials. In <strong>2021</strong>, we identified two new compostable packaging materials and<br />

began feasibility research. It will take another year to conduct production and quality tests.<br />

Post-consumer recycled material: While we wait for the results of the compostable packaging tests,<br />

we identified, tested, and piloted a new plastic material made with post-consumer recycled material to reduce the<br />

negative impact of our current packaging. The first products in this material will roll out in late 2022, and will be<br />

clearly labeled. Currently, the material contains a minimum of 44% post-consumer recycled material, and the vendor is<br />

constantly working to increase this percentage.<br />

16


ACKNOWLEDGEMENTS<br />

As always, we have immense gratitude for the community that makes up <strong>Theo</strong> <strong>Chocolate</strong>. This <strong>Impact</strong> <strong>Report</strong><br />

covers activity brought to life by that community: <strong>Theo</strong> employees, Esco Kivu employees, Congolese cocoa<br />

farmers, a network of companies critical to <strong>Theo</strong> <strong>Chocolate</strong> operating, <strong>Theo</strong> customers and the broader<br />

Seattle, WA community. Thank you to each one of them for demonstrating that mission driven businesses can<br />

sustain and maintain positive impact through challenging years.<br />

We welcome any feedback you have - please send your questions or comments to Info@<strong>Theo</strong><strong>Chocolate</strong>.com.<br />

We look forward to continuing the conversation with you.<br />

SOURCES<br />

1<br />

according to the Labor Department survey conducted by NORC at the University of Chicago<br />

https://www.washingtonpost.com/business/2020/10/19/million-child-laborers-chocolate-supply/<br />

https://www.reuters.com/article/uk-cocoa-ivorycoast-deforestation/ivory-coast-lost-47000-hectares-offorest-to-cocoa-production-in-2020-environmental-group-says-idUSKBN2AJ0T6<br />

https://www.ilo.org/ipec/facts/lang--en/index.htm<br />

https://www.bloomberg.com/news/articles/2022-02-18/cocoa-giant-ivory-coast-says-deforestation-fight-ispicking-up<br />

18<br />

2<br />

<strong>Theo</strong> average price paid for organic cocoa includes the fair trade development fund premium. It is the FOB<br />

price we pay when organic cocoa is picked up for shipping to the US.<br />

Fairtrade International price based on fairtrade.net listed minimum price FOB, plus organic differential and<br />

Fairtrade International premiums (as of Feb. 7, 2022).<br />

Conventional Market Price based on International Cocoa Organization average monthly prices Jan-Dec <strong>2021</strong>.

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