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ASeTTS Newsletter<br />

ASeT TS - Association for Services to<br />

Torture <strong>and</strong> Trauma Survivors Inc.<br />

286 Beaufort Street, Perth, Western Australia 6000<br />

Phone: (6 8) 9227 2700 | Fax: (6 8) 9227 2777<br />

reception@asetts.org.au | www.asetts.org.au<br />

ABN 83 460 23 835<br />

September 2009 <strong>Research</strong> <strong>Project</strong> <strong>Report</strong> <strong>Launch</strong><br />

<strong>Research</strong> <strong>Project</strong>: The<br />

Exploration of the Nature<br />

<strong>and</strong> Underst<strong>and</strong>ing of<br />

Family <strong>and</strong> Domestic<br />

Violence within Sudanese,<br />

Somalian, Ethiopian,<br />

Liberian <strong>and</strong> Sierra<br />

Leonean Communities <strong>and</strong><br />

its Impact on Individuals,<br />

Family Relations,<br />

the Community <strong>and</strong><br />

Settlement.<br />

Saturday 29 August saw the culmination of many years hard work by members of the<br />

Sudanese, Somalian, Ethiopian, Liberian <strong>and</strong> Sierra Leonean communities as well as<br />

the broader African communities in Perth to address family <strong>and</strong> domestic violence in<br />

their communities, with the launch of a research report addressing th<strong>is</strong> <strong>is</strong>sue in the five<br />

communities.<br />

Th<strong>is</strong> research was a fully participatory project completed through an equal partnership<br />

between ASeTTS, the five communities <strong>and</strong> Dr Colleen F<strong>is</strong>her, a researcher from the<br />

University of Western Australia. Data was collected for the project from community<br />

members by a team of 14 bi-lingual, bi-cultural interviewers from the five Communities,<br />

who were approached to be involved in the project by the Steering Committee. The 14<br />

interviewers participated in two full days of training in a range of topics: character<strong>is</strong>tics<br />

<strong>and</strong> assumptions of qualitative research; ethical <strong>is</strong>sues in qualitative research; indepth<br />

interviewing using a recursive interviewing technique; boundaries; self care <strong>and</strong><br />

interviewing sensitive <strong>is</strong>sues, to ass<strong>is</strong>t them to undertake the research. The team of<br />

interviewers undertook a total of 54 in-depth interviews with members from the five<br />

communities in seven different languages. They were also further involved in the research<br />

through providing input into the interview schedule to ensure cultural sensitivity for their<br />

respective community <strong>and</strong> the prov<strong>is</strong>ion of feedback into the draft final report.<br />

At the research report launch, the 14 bi-lingual, bi-cultural interviewers were presented<br />

with Certificates of Competency to reflect their skill in collecting qualitative information<br />

that enabled a rich <strong>and</strong> comprehensive report to be delivered to members of the<br />

communities involved in the research.<br />

Dr Colleen F<strong>is</strong>her<br />

The University of Western Australia<br />

Maria Osman from ASeTTS <strong>Launch</strong>es the <strong>Report</strong><br />

ASeTTS Newsletter September 2009


Norma’s Notes ...<br />

There are moments when I couldn’t be more proud to be ASeTTS’ CEO <strong>and</strong> I have had several recently that<br />

I would like to share.<br />

The first was the launch of the Employment Service in late August. Regardless of what community gro<strong>up</strong><br />

we consult with one, of the priorities for all refugees <strong>is</strong> getting a job. A job <strong>is</strong> certainly about being<br />

independent <strong>and</strong> self reliant but it <strong>is</strong> also contributes to one’s self esteem, sense of belonging <strong>and</strong> good<br />

health. We are looking forward to our ‘Employment Think Tank’ hosted by Janet Holmes á Court in October<br />

where we hope we can generate solid links with employers to ass<strong>is</strong>t our jobseekers.<br />

Someone recently asked me how many communities ASeTTS works with. While I could answer numerically<br />

I replied that it <strong>is</strong> the depth of the relationships ASeTTS has with communities that <strong>is</strong> crucial. Th<strong>is</strong> was shown<br />

by the Family <strong>and</strong> Domestic Violence <strong>Research</strong> <strong>Report</strong> launched August 29, where the ownership <strong>is</strong> definitely<br />

with the five communities involved by their representation on the Steering Committee, involvement as<br />

research ass<strong>is</strong>tants <strong>and</strong> in organ<strong>is</strong>ing the launch itself. I look forward to working on the next important<br />

phase of developing intervention strategies to reduce the incidence of domestic <strong>and</strong> family violence.<br />

ASeTTS was very d<strong>is</strong>appointed to be informed by the Office of Multicultural Interests that a dec<strong>is</strong>ion had<br />

been made to transfer two mental health counselling positions, currently held by ASeTTS in Parkwood <strong>and</strong><br />

Koondoola schools, to the Health Department without d<strong>is</strong>cussion with ASeTTS.<br />

However, a quote from one of the principals sums <strong>up</strong> how proud I am of the staff involved <strong>and</strong> how sorry I<br />

am that their positions have been terminated at the schools.<br />

“ The ASeTTS program at Koondoola <strong>is</strong> fantastic. We love it! The programs offered are varied, innovative<br />

<strong>and</strong> exciting <strong>and</strong> always meet the needs of our students. The ASeTTS counsellor <strong>is</strong> highly dedicated <strong>and</strong><br />

compassionate <strong>and</strong> looks after our students, their families <strong>and</strong> the teaching staff alike. We would be lost<br />

without her.”<br />

Finally, I am very proud to say the ASeTTS client reference gro<strong>up</strong> has just elected a Chair who will be a<br />

member of the ASeTTS board. Th<strong>is</strong> ensures that the board <strong>and</strong> management team have a direct link to<br />

clients <strong>and</strong> to service delivery <strong>and</strong> that clients have a voice.<br />

I hope you enjoy th<strong>is</strong> edition of the Newsletter. Our Annual <strong>Report</strong> <strong>and</strong> Calendar, in the final stages of<br />

production, won’t be d<strong>is</strong>appoint!<br />

Professional Liftout<br />

Th<strong>is</strong> month ASeTTS’<br />

Newsletter includes<br />

a liftout featuring<br />

an article by Assaad<br />

Salame, Families in<br />

Cultural Transition<br />

Program Coordinator,<br />

on “Multicultural<strong>is</strong>m<br />

<strong>and</strong> Living in<br />

Australia .”<br />

2 ASeTTS Newsletter September 2009<br />

CONTENTS<br />

Norma Josephs, CEO<br />

Domestic Violence <strong>Research</strong> <strong>Report</strong> Cover<br />

Norma’s Notes 2<br />

Clincal Services 3<br />

United Nations Day in S<strong>up</strong>port of Victims of<br />

Torture, 26 June.<br />

ASeTTS Employment Service 5<br />

Good Food for New Arrivals 6<br />

ASeTTS Board Member Honoured 7<br />

ASeTTS Playgro<strong>up</strong>; Caring Spirit Award 8<br />

4


ASeTTS Clinical Services<br />

ASeTTS clinical services staff have been involved with some very interesting work th<strong>is</strong> year much of it<br />

evolving out of two primary areas; the asylum seekers arriving by sea <strong>and</strong> the new employment service.<br />

As I reported in an earlier newsletter staff were involved with the initial arrival of asylum seekers onto<br />

Chr<strong>is</strong>tmas Isl<strong>and</strong> late last year. Staff were on the Isl<strong>and</strong> for most of December <strong>and</strong> January <strong>and</strong> one of our<br />

staff will be travelling to the Isl<strong>and</strong> in October to take <strong>up</strong> a three month secondment. The situation <strong>is</strong> very<br />

different on the Isl<strong>and</strong> now because so many people have arrived <strong>and</strong> I can only imagine that there are<br />

many more <strong>is</strong>sues <strong>and</strong> frustrations amongst the asylum seekers as compared to when they first started<br />

arriving.<br />

You must also be aware that some months ago a boat carrying asylum seekers caught fire near Ashmore<br />

Reef <strong>and</strong> most of the men on board were badly injured. We were shocked <strong>and</strong> d<strong>is</strong>mayed by th<strong>is</strong> event but<br />

when ASeTTS was invited to s<strong>up</strong>port the men, staff very generously responded to the need. In conjunction<br />

with DIAC <strong>and</strong> the Royal Perth Burns Unit, ASeTTS set <strong>up</strong> several means by which we could s<strong>up</strong>port the<br />

men while they recovered from their terrible injuries. An important part of th<strong>is</strong> was the relationship we<br />

forged with the Hazarra leaders <strong>and</strong> the invaluable advice <strong>and</strong> direction they gave us. Staff continue to<br />

s<strong>up</strong>port the men at the Perth Detention Centre <strong>and</strong> will continue to do so until dec<strong>is</strong>ions are made about<br />

their ultimate v<strong>is</strong>a status.<br />

The other challenge th<strong>is</strong> year has come from setting <strong>up</strong> a new DEEWR Employment Service for jobseekers<br />

form CaLD <strong>and</strong> refugee backgrounds. From first being adv<strong>is</strong>ed of our contract in April th<strong>is</strong> year, we located<br />

<strong>and</strong> set <strong>up</strong> prem<strong>is</strong>es, hired a full complement of staff <strong>and</strong> were ready to open our doors on the 1st July<br />

2009. It was testament to the old <strong>and</strong> new ASeTTS staff that we could be so ready in such a short period<br />

of time. We have hired a very experienced team of employment consultants <strong>and</strong> are already celebrating<br />

successes in finding employment for our clients.<br />

In addition to th<strong>is</strong> contract, ASeTTS was also offered a DEEWR contract under the new Innovation Fund<br />

monies, a fund designed to pilot a new approach to responding to jobseekers with the most needs.<br />

That program has commenced <strong>and</strong> over the next three years we will be implementing <strong>and</strong> researching a<br />

model of intervention <strong>and</strong> s<strong>up</strong>port which we think will be hol<strong>is</strong>tic <strong>and</strong> sensitive to their cultural needs <strong>and</strong><br />

aspirations.<br />

Finally, late year ASeTTS won a place on a DIAC panel to provide torture <strong>and</strong> trauma services into cases<br />

deemed complex <strong>and</strong> in need of higher than normal levels of intervention. We have now had five cases th<strong>is</strong><br />

year <strong>and</strong> given the current social <strong>and</strong> financial climate we anticipate more referrals. These cases are always<br />

intensive but do make the difference in ensuring that people get the help they need rather than drifting<br />

from month to month becoming more confused <strong>and</strong> d<strong>is</strong>tressed.<br />

So these are exciting <strong>and</strong> dem<strong>and</strong>ing times for staff <strong>and</strong> the Clinical Team have responded extremely well<br />

to the challenges of their work with vigour <strong>and</strong> compassion. I am always in awe of their capacity to keep<br />

on serving.<br />

Renay Grech, Manager Clinical Services.<br />

ASeTTS Newsletter September 2009 3


26 June United Nations Day in S<strong>up</strong>port of Victims of<br />

Torture at Curtin University<br />

ASeTTS celebrated the United Nations Day in S<strong>up</strong>port of Victims of Torture in conjunction with the Centre<br />

for Human Rights Education <strong>and</strong> Amnesty International (WA) at Curtin University. The keynote speaker<br />

for the evening was Phil Glendenning, director of the Edmund Rice Centre in Sydney. H<strong>is</strong> lecture drew<br />

from h<strong>is</strong> experience producing the documentary, ‘A Well Founded Fear’ <strong>and</strong> focused on what happens<br />

to Asylum Seekers deported from Australia. Often these people are sent back to very unsafe conditions.<br />

Mr Glendenning’s work, aided by many other people across the world traced the tragic outcomes for 250<br />

Asylum Seekers rejected by the Australian government. H<strong>is</strong> speech was in part a very d<strong>is</strong>turbing report on<br />

what happens when our compassion fails.<br />

An engaged audience l<strong>is</strong>tens to Keynote<br />

Speaker Phil Glendenning<br />

4 ASeTTS Newsletter September 2009<br />

However, Mr Glendenning was optim<strong>is</strong>tic that things were<br />

slowly improving with the change of government. He also<br />

reflected on how things once considered impossible were<br />

now occurring, such as an African-American becoming<br />

the president of the USA. H<strong>is</strong> speech was delivered with<br />

warmth <strong>and</strong> compassion <strong>and</strong> during question time several<br />

ASeTTS clients felt empowered to speak of their experience<br />

of detention <strong>and</strong> asylum.<br />

More information about the documentary, ‘A Well<br />

Founded Fear’ can be found at:<br />

www.novemberfilms.com.au/films/a-well-founded-fear<br />

ASeTTS’ client, Mulbah Wuokolo also spoke on the evening. Part of h<strong>is</strong> speech, concerning the ASeTTS<br />

Enrichment Fund, <strong>is</strong> reproduced here.<br />

“My Name <strong>is</strong> Mulbah Wuokolo. I originally come from Liberia. I arrived in Perth in March 2007. I would<br />

like to share with you th<strong>is</strong> evening how I got to know ASeTTS <strong>and</strong> the benefits I have received from the<br />

Enrichment Fund.<br />

My initial contact with ASeTTS was through a referral from Centrelink in April 2007. I explained to my<br />

counsellor, S<strong>and</strong>ra my interest in continuing with my studies <strong>and</strong> special<strong>is</strong>ing in nursing <strong>and</strong> also talked<br />

about my financial limitations. At the time she told me that she could not make any prom<strong>is</strong>es but would<br />

find out what was available. It was after that session she introduced me to the Enrichment Fund program,<br />

which I applied for, attended an interview <strong>and</strong> was finally successful.<br />

Mulbah Wuokolo speaking<br />

about the Enrichment Fund<br />

So how has the scholarship been helpful to me? During my foundation<br />

studies into nursing I worked as a Carer at an aged care home to ra<strong>is</strong>e<br />

money for my tuition fees <strong>and</strong> my general <strong>up</strong>keep. In addition, I had to<br />

find time to v<strong>is</strong>it the library to use the internet <strong>and</strong> gather resources for<br />

my studies. However, since receiving the scholarship I have been able to<br />

predominately focus on my studies as that <strong>is</strong> what <strong>is</strong> most important to<br />

me now. It has provided me with the opportunity to own a laptop with<br />

internet connection which means that I can do my research <strong>and</strong> studies in<br />

the comfort of my home. It has also meant that I don’t have to worry about<br />

how I will get access to text books.<br />

I would like to thank all the individuals <strong>and</strong> organizations that are involved<br />

with the Enrichment Fund <strong>and</strong> to encourage them to continue s<strong>up</strong>porting<br />

the fund as it <strong>is</strong> a worthy cause <strong>and</strong> helps brighten the future for many.”


Professional Liftout<br />

September 2009<br />

ASeT TS - Association for Services to<br />

Torture <strong>and</strong> Trauma Survivors Inc.<br />

286 Beaufort Street, Perth, Western Australia 6000<br />

Phone: (61 8) 9227 2700 | Fax: (61 8) 9227 2777<br />

reception@asetts.org.au | www.asetts.org.au<br />

ABN 83 460 231 835<br />

Multicultural<strong>is</strong>m <strong>and</strong> Living in Australia<br />

Is there a well establ<strong>is</strong>hed definition of Multicultural<strong>is</strong>m or <strong>is</strong> it<br />

still evolving? I would like to share with you my thoughts about<br />

Multicultural<strong>is</strong>m <strong>and</strong> what I see as the three essential elements:<br />

•<br />

•<br />

•<br />

Participation for everyone;<br />

Inclusiveness; <strong>and</strong><br />

Respect <strong>and</strong> a sense of belonging for everyone.<br />

Assaad Salame, FICT<br />

Program Manager<br />

If practiced, these three elements enable a community to live <strong>and</strong> work together harmoniously<br />

<strong>and</strong> allow full <strong>and</strong> effectively participation in society.<br />

Australia <strong>is</strong> a culturally diverse society. At every level of national, state government <strong>and</strong><br />

community practice there are in place well defined multicultural policies <strong>and</strong> practices which<br />

promote: community relations, access <strong>and</strong> equity, social justice, equal opportunity <strong>and</strong> antirac<strong>is</strong>m.<br />

The three dimensions of Multicultural policy are:<br />

•<br />

•<br />

•<br />

Cultural identity: the right of all Australians to express <strong>and</strong> share their cultural heritage,<br />

including language <strong>and</strong> religion.<br />

Social justice: the right of all Australians to equality of treatment <strong>and</strong> opportunity, <strong>and</strong><br />

the removal of barriers of race, ethnicity, culture, religion, language, gender or place<br />

of birth.<br />

Productive diversity: the need to maintain, develop <strong>and</strong> util<strong>is</strong>e effectively the skills<br />

<strong>and</strong> talents of all Australians.<br />

So what then <strong>is</strong> a “living” definition of Multicultural<strong>is</strong>m <strong>and</strong> how do we experience it every<br />

day in our lives?<br />

Multicultural<strong>is</strong>m in Practice<br />

Respect <strong>is</strong> an essential living witness to our practice. Western Australia <strong>is</strong> a Multi-ethnic,<br />

Multi-religious <strong>and</strong> Multi-cultural society. Respecting difference <strong>is</strong> a reflection of two basic<br />

Australian values: a “fair go” for everyone <strong>and</strong> tolerance towards others. People have the<br />

right to be different <strong>and</strong> practice their respective differences without interference or being<br />

d<strong>is</strong>criminated against, <strong>and</strong> intertwined with th<strong>is</strong> <strong>is</strong> a respectfulness <strong>and</strong> valuing of people’s<br />

rich <strong>and</strong> ancient practices.<br />

All citizens are equal in the eyes of the law <strong>and</strong> should receive equal treatment. Service<br />

providers who recogn<strong>is</strong>e th<strong>is</strong> value <strong>and</strong> promote cultural <strong>and</strong> religious diversity can address<br />

ASeTTS Professional Liftout September 2009


more fully the needs of their clients. Respecting the role of religion in various cultures <strong>is</strong> part of courteous,<br />

ethical <strong>and</strong> professional behaviour, which promotes a just <strong>and</strong> equitable society. All Citizens have equal<br />

opportunity at work <strong>and</strong> in school.<br />

Other than respect what are the other outward signs of multicultural<strong>is</strong>m that we experience?<br />

WA Multicultural policy focussed on Cultural Plural<strong>is</strong>m<br />

Th<strong>is</strong> approach emphas<strong>is</strong>es cultural practices, such as food, song <strong>and</strong> dance, different skills <strong>and</strong> backgrounds,<br />

employment opportunities <strong>and</strong> adequate health care for everyone.<br />

Multicultural<strong>is</strong>m <strong>is</strong> all about us achieving social cohesion within a framework of justice <strong>and</strong> equity for all<br />

citizens. And even more broadly speaking Democratic Plural<strong>is</strong>m recogn<strong>is</strong>es that difference ex<strong>is</strong>ts, both at an<br />

institutional <strong>and</strong> individual level, including social, cultural, political, religious <strong>and</strong> economic difference. It<br />

explicitly takes into account the varying needs that may ar<strong>is</strong>e from these differences <strong>and</strong> acknowledges that<br />

different needs require different solutions. The hallmark of a democracy <strong>is</strong> to ensure that all its citizens have<br />

equal rights <strong>and</strong> responsibilities so that they can participate fully in social, economic <strong>and</strong> cultural life.<br />

Food, Dance <strong>and</strong> Songs<br />

There are many examples in our local community that show how diverse communities feels free to demonstrate<br />

their culture whether it <strong>is</strong> through food, songs, dance or art<strong>is</strong>tic d<strong>is</strong>plays. For example, we can see in Perth a<br />

number of Asian <strong>and</strong> Lebanese restaurants; there are various dance <strong>and</strong> music b<strong>and</strong>s (such as Al Afrah for belly<br />

dancing, Latino American <strong>and</strong> Scott<strong>is</strong>h b<strong>and</strong>s) who perform on a regular bas<strong>is</strong>. There are specific events such<br />

as St Patrick’s Day that revive particular traditions that have a specific significance for a particular culture.<br />

We see evidence of th<strong>is</strong> in our own local Harmony Day celebrations, where we see a variety of traditional<br />

costumes, songs, dances <strong>and</strong> d<strong>is</strong>plays of major cultural significance.<br />

Employment <strong>and</strong> skills opportunities<br />

Employment <strong>and</strong> opportunities to develop new skills are not easy to obtain <strong>and</strong> still present large obstacles<br />

for many people. Migrants <strong>and</strong> refugees are sometimes able to find work in bakeries or restaurants or other<br />

employment areas that are operated by people who are also from diverse ethnic <strong>and</strong> cultural backgrounds..<br />

Th<strong>is</strong> remains however a very difficult area for migrants <strong>and</strong> refugees to access due to the fact that one of<br />

the major requirements for employment in WA <strong>is</strong> to have Australian qualifications or qualifications formally<br />

recogn<strong>is</strong>ed in Australia. The next hurdle comes with a requirement for local experience, which for a refugee<br />

or migrant can be extremely difficult to gain.<br />

Language <strong>and</strong> Communication<br />

The 2006 Census of Population <strong>and</strong> Housing results released by the Australian Bureau of Stat<strong>is</strong>tics (ABS)<br />

confirms that Australia <strong>is</strong> a nation of rich cultural <strong>and</strong> lingu<strong>is</strong>tic diversity with one in five people (21.9%) born<br />

overseas <strong>and</strong> three in twenty (15.7%) speaking a language other than Engl<strong>is</strong>h at home.<br />

Perth had the second highest proportion of people born overseas of all Australian capital cities after Sydney<br />

(31.3% <strong>and</strong> 31.7% respectively).<br />

People from more than 200 different countries live, work <strong>and</strong> study in Western Australia, speaking as many as<br />

270 languages <strong>and</strong> identifying with more than 100 religious faiths.<br />

ASeTTS Professional Liftout September 2009


Conclusion<br />

I think it <strong>is</strong> very important to highlight the positive impact that ethnic communities have made to the social,<br />

economic <strong>and</strong> cultural development of Western Australia. I also don’t forget the real <strong>is</strong>sues facing culturally<br />

<strong>and</strong> lingu<strong>is</strong>tically diverse communities including rac<strong>is</strong>m, barriers to employment <strong>and</strong> marginal<strong>is</strong>ation in the<br />

housing market.<br />

Often I am asking myself why do humans create wars? Why should humans leave their homel<strong>and</strong>, family, <strong>and</strong><br />

friends <strong>and</strong> become refugees in a new homel<strong>and</strong>?<br />

Therefore, I believe it <strong>is</strong> our responsibility to do the very best we can for the wellbeing of our Humanity. We<br />

want a new world where every human being <strong>is</strong> respected with h<strong>is</strong> or her right to be different, we all have a<br />

role to play in our society; everyone has the right to keep h<strong>is</strong> or her own culture <strong>and</strong> belief, <strong>and</strong> at the same<br />

time, everyone must respect the others’ culture <strong>and</strong> their beliefs. I assure you, <strong>and</strong> all our friends who believe<br />

in the strengths of a Multicultural Society, that we, all together, look forward for a better future for/in our new<br />

Homel<strong>and</strong> in WA.<br />

PS. I would appreciate hearing your thoughts <strong>and</strong> feedback. Please do not hesitate to email me. With many<br />

thanks.<br />

Letter from an ASeTTS Volunteer<br />

I have been a volunteer with <strong>Project</strong> Connect for two years <strong>and</strong> also do volunteer work for refugees through<br />

other organizations, including Amnesty International.<br />

With <strong>Project</strong> Connect I first s<strong>up</strong>ported a family from Burundi <strong>and</strong> am currently s<strong>up</strong>porting a family from<br />

Sudan.<br />

I am a strong s<strong>up</strong>porter of the program, <strong>and</strong> regard it as an<br />

essential part of the s<strong>up</strong>port network for refugees (<strong>and</strong> would<br />

love to see it continued, <strong>and</strong> exp<strong>and</strong>ed).<br />

From my perspective it has two major benefits – first, it provides<br />

essential s<strong>up</strong>port <strong>and</strong> friendship to (often traumatized)<br />

people when they need it most (as they resettle into a foreign<br />

environment), <strong>and</strong> second, it connects Australians to people<br />

our government has determined to be deserving of our<br />

protection.<br />

The types of ass<strong>is</strong>tance I have provided have included:<br />

•<br />

Familiarization with Perth – both families arrived here<br />

with no underst<strong>and</strong>ing of their surrounds or how to use<br />

the public transport system. I have guided them around<br />

Perth <strong>and</strong> shown them how the system works. Now my<br />

Sudanese friend <strong>is</strong> confident enough to drive himself<br />

around Perth.<br />

Jim Sharp <strong>and</strong> one h<strong>is</strong> Sudanese<br />

friends made through <strong>Project</strong> Connect.<br />

ASeTTS Professional Liftout September 2009


•<br />

•<br />

•<br />

•<br />

•<br />

Engl<strong>is</strong>h training – both families (especially the wives) have struggled with Engl<strong>is</strong>h. The training they<br />

receive through the resettlement program, while helpful, seems to adopt a ‘one size fits all’ approach,<br />

<strong>and</strong> they have difficulty keeping <strong>up</strong>. Th<strong>is</strong> formal training needs to be s<strong>up</strong>plemented. I help them with<br />

their homework <strong>and</strong> try to also teach them basic ‘Australian’ terms <strong>and</strong> introduce them to local <strong>is</strong>sues<br />

(through reading <strong>and</strong> talking about newspaper articles).<br />

Correspondence <strong>and</strong> forms – both families struggle with the written word, <strong>and</strong> have difficulty<br />

underst<strong>and</strong>ing things like Centrelink forms, taxation notices, <strong>and</strong> health notices (I am fluent in<br />

Engl<strong>is</strong>h <strong>and</strong> find some of these forms very difficult to underst<strong>and</strong> myself!). It sounds basic, but they<br />

sometimes cannot d<strong>is</strong>tingu<strong>is</strong>h between ‘junk mail’ <strong>and</strong> mail that does require their attention. Telephone<br />

conversations are also difficult for them. Much of my time with them involves helping them with these<br />

things, <strong>and</strong> trying to coach them to be able to gradually deal with things like regular Centrelink forms<br />

themselves.<br />

Rental housing – finding alternative accommodation has been an <strong>is</strong>sue for both families. I take them<br />

through a process of explaining how the system works, going with them to house inspections, <strong>and</strong><br />

then gradually weaning them off to be able to do th<strong>is</strong> themselves.<br />

Job searches - again, the government ass<strong>is</strong>tance through contracted job search organizations <strong>is</strong> helpful,<br />

but only goes so far. In both cases I have s<strong>up</strong>plemented th<strong>is</strong> with coaching on applications, acting as<br />

a referee (an <strong>is</strong>sue for people without a h<strong>is</strong>tory of employment), <strong>and</strong>, in one case, v<strong>is</strong>iting the work<br />

place to help resolve problems (which were largely a result of cross cultural <strong>is</strong>sues). One of men in the<br />

families I have volunteered with gained employment, the other has had one false start <strong>and</strong> <strong>is</strong> now<br />

repeating a health care training contract.<br />

Emergencies – it <strong>is</strong> difficult for new arrivals with limited Engl<strong>is</strong>h <strong>and</strong> no family s<strong>up</strong>port network to deal<br />

with situations the rest of us take for granted. One recent example was getting urgent medical attention<br />

for the young son of my Sudanese friend, which involved v<strong>is</strong>its to public hospitals <strong>and</strong> clinics.<br />

As a final word, I once introduced my daughter to Joseph, my Sudanese friend (through <strong>Project</strong> Connect),<br />

<strong>and</strong> he said something very touching <strong>and</strong> very sad: “<strong>Your</strong> father <strong>is</strong> my only Australian friend.”<br />

Without w<strong>is</strong>hing to sound corny, I think th<strong>is</strong> illustrates a major benefit of <strong>Project</strong> Connect – it acts as a<br />

bridge between Australians <strong>and</strong> new arrivals.<br />

If you would like to find out more about <strong>Project</strong> Connect, ASeTTS’ Volunteer<br />

Program please ring ASeTTS on 9227 2700 or email volunteer@asetts.org.au<br />

ASeTTS Professional Liftout September 2009


ASeTTS Employment Service<br />

On the 28 August 2009 ASeTTS held the official opening of the ASeTTS<br />

Employment Service - a Federal Government initiative funded by the<br />

Department of Education, Employment <strong>and</strong> Workplace Relations (DEEWR).<br />

The Employment Service <strong>is</strong> located in Brewer Place, Mirrabooka close to the<br />

Mirrabooka shopping centre. ASeTTS won a contract to provide employment<br />

services to people from a refugee or CaLD background <strong>and</strong> <strong>is</strong> the only provider<br />

of th<strong>is</strong> special<strong>is</strong>t service in the Northern Suburbs.<br />

The opening was attended by staff from government departments, local<br />

non government agencies, local employers <strong>and</strong> clients of the service as well<br />

as ASeTTS staff. The ASeTTS Chairperson, John Broweleit, addressed the<br />

gathering on the value <strong>and</strong> importance of employment <strong>and</strong> had th<strong>is</strong> to say:<br />

“When the new employment service was announced for tender last year the<br />

Board was very excited by the opportunities th<strong>is</strong> presented for our clients. We<br />

were also very nervous , as you might imagine, because it meant entering a<br />

‘brave new world’ for ASeTTS. However, it was not a dec<strong>is</strong>ion we hesitated<br />

over because we owed it to our clients to provide the one thing that <strong>is</strong> so vital<br />

to their settlement into Australia - Employment.<br />

Cons<strong>is</strong>tently our consumer reference gro<strong>up</strong>, United Voices, has urged us to be active in the employment<br />

area <strong>and</strong> to provide our many communities with a culturally aware <strong>and</strong> sensitive service. Th<strong>is</strong>, <strong>and</strong> our<br />

belief in our ability to meet the challenge, has lead us to where we are today; a new service in the heartl<strong>and</strong><br />

of our jobseekers’ local community with an office which you will agree <strong>is</strong> warm, welcoming <strong>and</strong> well<br />

equipped to make th<strong>is</strong> more than just an ordinary employment service. The Employment Service will be<br />

fully s<strong>up</strong>ported by ASeTTS which provides over 20 separate programs through its clinical <strong>and</strong> community<br />

services. We plan to provide an hol<strong>is</strong>tic approach to employment that will s<strong>up</strong>port both our jobseekers<br />

<strong>and</strong> employers.”<br />

<strong>Research</strong> into the needs of people from refugee <strong>and</strong> CaLD backgrounds shows that employment <strong>is</strong> a<br />

leading indicator for a successful settlement into Australia. It provides economic security <strong>and</strong> the ability to<br />

establ<strong>is</strong>h a meaningful place in Australian society. As we have experienced, our clients are eager <strong>and</strong> hard<br />

workers who simply need that first chance.<br />

However, it <strong>is</strong> also acknowledged that some clients<br />

may have come from tumultuous homel<strong>and</strong>s <strong>and</strong> these<br />

experiences, as well as differing cultural underst<strong>and</strong>ings<br />

<strong>and</strong> an inability to speak Engl<strong>is</strong>h well, may adversely<br />

affect their employability. The ASeTTS Employment<br />

Service will special<strong>is</strong>e in s<strong>up</strong>porting our clients through<br />

well developed culturally sensitive programs. Workers<br />

will train the jobseekers in basic employment skills,<br />

provide work experience <strong>and</strong> work with employers to<br />

s<strong>up</strong>port clients on the job. The DEEWR programs provide<br />

cash s<strong>up</strong>port <strong>and</strong> incentives for employers plus training<br />

opportunities for the jobseekers themselves.<br />

Renay Grech, Manager Clinical Services<br />

The new ASeTTS Employment Service Office<br />

near the Mirrabooka Shopping Centre<br />

ASeTTS Newsletter September 2009 5


Good Food for New Arrivals ~ <strong>Launch</strong> of Training<br />

Materials Website<br />

Despite a wet <strong>and</strong> stormy day over 30 people braved the rain on the 11th<br />

June to attend the official launch of the Good Food for New Arrivals (GFNA)<br />

Training Materials <strong>website</strong>.<br />

Ms. Norma Josephs, CEO of ASeTTS reflected on the earlier development<br />

of the GFNA program, which originally commenced at ASeTTS in 2001.<br />

Since that time, <strong>and</strong> through extensive community consultation, a range<br />

of resources have been developed which provide sound <strong>and</strong> relevant food<br />

<strong>and</strong> nutrition information for newly arrived refugees <strong>and</strong> their families.<br />

Recent evaluation of GFNA has identified that the awareness, knowledge <strong>and</strong> skills of service providers in<br />

their underst<strong>and</strong>ing of cultural diversity needed to be strengthened, <strong>and</strong> <strong>is</strong> integral to the ongoing success<br />

<strong>and</strong> sustainability of the program.<br />

As a result, th<strong>is</strong> training <strong>website</strong>, officially launched by Mr. Roger Barson, State Manager, Department of<br />

Families, Housing, Community Services <strong>and</strong> Indigenous Affairs (FaHCSIA), has been developed for use by<br />

service providers to enhance staff knowledge of food <strong>and</strong> nutrition <strong>is</strong>sues for refugees, as well as promoting<br />

the development of cultural competency skills.<br />

Glenda Trevask<strong>is</strong> at the launch<br />

6 ASeTTS Newsletter September 2009<br />

The <strong>website</strong> can found at: www.asetts.org.au/nutritiontraining<br />

Following on from official proceedings, Glenda Trevask<strong>is</strong> provided<br />

a brief overview of the <strong>website</strong> <strong>and</strong> its structure, as well as thanking<br />

the many contributors to its development, including past <strong>and</strong><br />

present community members <strong>and</strong> organ<strong>is</strong>ations, Dr. Marie Martin<br />

(Learning Conversations), Ms Maria Osman (ASeTTS), the GFNA<br />

reference committee <strong>and</strong> their organ<strong>is</strong>ations, Ms. Natalie Vicca<br />

<strong>and</strong> Bam Creative (<strong>website</strong> design).<br />

As a follow on to the launch of the <strong>website</strong>, training in its use <strong>is</strong> now being offered to service providers.<br />

Further details can be found at http://training.asetts.org.au/goodfood.htm<br />

Glenda Trevask<strong>is</strong>, Good Food for New Arrivals Coordinator<br />

ASeTTS Multicultural Men’s Gro<strong>up</strong><br />

After a break of six weeks, ASeTTS Men’s Gro<strong>up</strong> <strong>is</strong> starting again at the end of September.<br />

Thanks to the funding grant from the Department of Sport <strong>and</strong> Recreation the gro<strong>up</strong> can now have<br />

some sporting activities <strong>and</strong> outings to improve the physical wellbeing of the members. Additionally,<br />

there will be information sessions <strong>and</strong> practical ass<strong>is</strong>tance to guide the settlement needs of the newly<br />

arrived men.<br />

Please refer all interested men of refugee backgrounds!<br />

Contact: Samira Husic at ASeTTS


ASeTTS Board Member Honoured<br />

ASeTTS board member Udo Schűtze was made a Paul Harr<strong>is</strong> Fellow on 18 June, 2009 by the Rotary Club of Heir<strong>is</strong>son. Th<strong>is</strong><br />

was the speech made by Norma Josephs CEO in honour of Udo’s work on behalf of ASeTTS.<br />

ASeTTS hosted a breakfast for the Rotary Club of Heir<strong>is</strong>son about five years ago when we first moved into the<br />

Beaufort Street office. Suffice to say it was a bit trickier than anticipated. Cooking a full breakfast for 40 people<br />

seated at tables in a training room that holds 20 on a good day was asking a lot. There was a slight panic because the<br />

BBQ didn’t work followed by a major panic when the smoke detector went off because we had about four toasters<br />

going at the same time.<br />

When one of the Rotarians solved the smoke alarm <strong>is</strong>sue we had two speakers, one an Early Intervention Worker, a<br />

refugee himself <strong>and</strong> our Manager of Clinical Services, April Pearman describing ASeTTS counselling work.<br />

After the clean <strong>up</strong>, I returned to my desk to find a lovely email from Udo. He was moved by our organ<strong>is</strong>ed chaos, but<br />

more so by the real work we do with survivors of torture <strong>and</strong> trauma. He had glimpsed what people go through on<br />

their journey to th<strong>is</strong> country <strong>and</strong> the often longer journey once here; their recovery from torture <strong>and</strong> trauma <strong>is</strong>sues<br />

<strong>and</strong> adjustment to living in Australia.<br />

Udo said he would like to ass<strong>is</strong>t <strong>and</strong> I really hope after all the time he has put into ASeTTS he hasn’t regretted th<strong>is</strong><br />

offer. He has certainly learned there <strong>is</strong> no such thing as a free breakfast. We certainly very capably have abused h<strong>is</strong><br />

generosity, in the nicest possible way of course.<br />

Udo has shared h<strong>is</strong> knowledge, skills <strong>and</strong> expert<strong>is</strong>e in a number of areas including:<br />

•<br />

•<br />

•<br />

•<br />

•<br />

ASeTTS Strategic <strong>and</strong> Operational Planning<br />

Developing ASeTTS values<br />

Ass<strong>is</strong>ting with tenders<br />

Helping with our data base which included sourcing the system, writing the tender <strong>and</strong> helping to<br />

implement it<br />

He has ass<strong>is</strong>ted with our agency r<strong>is</strong>k management system<br />

As if he wasn’t doing enough he became one of our most active board members <strong>and</strong> has played an integral role in<br />

improving the governance of ASeTTS. Our Manager of Admin<strong>is</strong>tration <strong>and</strong> Finance, Karen Harr<strong>is</strong>on wanted me to<br />

point out that th<strong>is</strong> week alone Udo has been at ASeTTS Monday, Tuesday <strong>and</strong> Wednesday evenings as part of one<br />

our ASeTTS selection panels.<br />

I asked staff at ASeTTS to describe Udo <strong>and</strong> th<strong>is</strong> <strong>is</strong> what they had to say.<br />

•<br />

•<br />

•<br />

•<br />

•<br />

•<br />

Udo never wants to be in the limelight but <strong>is</strong> always the one behind the scenes doing the hard work<br />

He always does what he says he will do<br />

He <strong>is</strong> always prepared, yes he does read those board papers including the financials!<br />

He always l<strong>is</strong>tens <strong>and</strong> <strong>is</strong> s<strong>up</strong>portive <strong>and</strong> both Karen <strong>and</strong> I do not know what we would have done without<br />

h<strong>is</strong> ass<strong>is</strong>tance <strong>and</strong> kindness<br />

He connects people<br />

He <strong>is</strong> the best ambassador for both Rotary <strong>and</strong> ASeTTS<br />

I believe that Udo does embody the attributes of a Paul Harr<strong>is</strong> Fellow in that<br />

he gives tirelessly of h<strong>is</strong> skills <strong>and</strong> abilities with humour <strong>and</strong> dignity. He <strong>is</strong> an<br />

excellent role model for all of us at ASeTTS <strong>and</strong> you really have to trust a guy<br />

who drives an original volkswagon van eh!!!!<br />

He <strong>is</strong> a great individual, family man <strong>and</strong> citizen giving back to h<strong>is</strong><br />

community.<br />

A genuine giver!<br />

On behalf of the board <strong>and</strong> staff of ASeTTS Congratulations Udo.<br />

Udo, h<strong>is</strong> wife Joan <strong>and</strong> son, Robert at the<br />

Award Breakfast<br />

ASeTTS Newsletter September 2009 7


ASeTTS Playgro<strong>up</strong> Update<br />

Playgro<strong>up</strong> <strong>is</strong> on again! We meet on Friday mornings in the community hall.<br />

The ASeTTS counsellors who facilitate the gro<strong>up</strong> provide a space for newly<br />

arrived parents to meet with each other for s<strong>up</strong>port, <strong>and</strong> also provide<br />

educational <strong>and</strong> play resources which our clients may not otherw<strong>is</strong>e be<br />

able to access. We also model playing with the children to encourage<br />

strong attachment bonds.<br />

On carpets, rugs <strong>and</strong> a few cushions to make things comfy, the young<br />

parents <strong>and</strong> children aged from a few months to five years use play<br />

dough, read books, play with puzzles <strong>and</strong> the very popular animal figures!<br />

Outside, the children’s bikes, balls <strong>and</strong> playgro<strong>up</strong> equipment provide<br />

opportunities for exerc<strong>is</strong>e, play <strong>and</strong> cooperation. Current gro<strong>up</strong> members come from Afghan<strong>is</strong>tan, Burundi,<br />

Congo, Burma <strong>and</strong> Iraq.<br />

To make the gro<strong>up</strong> more accessible we have been providing transport to some parents who could not<br />

travel by public transport. A recent donation of beautiful children’s books <strong>and</strong> puzzles from The Children’s<br />

Book Council has boosted our educational resources. ASeTTS <strong>is</strong> grateful for their recognition <strong>and</strong> s<strong>up</strong>port.<br />

New referrals welcome! ~ Contact Elo<strong>is</strong>e, Samira or Manuela at ASeTTS.<br />

Caring Spirit Award<br />

Some are born great, some achieve greatness, <strong>and</strong> some have greatness thrust <strong>up</strong>on them<br />

(William Shakespeare).<br />

Inarguably, carers in our communities are a true reflection of th<strong>is</strong> senitment. Holding a v<strong>is</strong>ion of shining<br />

a light on carers in our community, Rotary Club of Heir<strong>is</strong>son mooted the idea of a carer award in order<br />

to acknowledge the dedication <strong>and</strong> commitment of unsung heroes in refugee communities. The Rotary<br />

Club of Cambridge soon came on board also. ASeTTS accepted th<strong>is</strong> idea enthusiastically because it had a<br />

resonance with the agency’s focus on championing <strong>and</strong> s<strong>up</strong>porting the journey of healing <strong>and</strong> recovery.<br />

As excitement grew, naming the award became the next challenge! Among the numerous staff nominations,<br />

Pearl Proud’s suggestion of ‘Caring Spirit’ Award was selected as the winner. Pearl reflects on the naming:<br />

“The suggestion to name the award ‘Caring Spirit’ was a way of trying to capture, celebrate <strong>and</strong> promote the spirit of<br />

caring in our community. The word ‘spirit’ of course has spiritual connotations too <strong>and</strong> it <strong>is</strong> an aspect often understated<br />

<strong>and</strong> not fully acknowledged in the role of caring for others. It indicates an<br />

essence; something unchanging, indefatigable <strong>and</strong> transcendent. Although<br />

it <strong>is</strong> something deep within, it can be shared with another. So, with th<strong>is</strong> award<br />

we celebrate the spirit of giving <strong>and</strong> long may it live.“<br />

Caring Spirit Award 2009 nominations officially opened on 28 July<br />

<strong>and</strong> close on 1 October 2009. Nomination packs are available from<br />

the ASeTTS <strong>website</strong>, www.asetts.org.au.<br />

Devi Avani, <strong>Project</strong> Officer<br />

8 ASeTTS Newsletter September 2009

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