TechSense Magazine #03

TECHSENSE Magazine #03
Inform
Operational Excellence:
MAKE YOUR
TRANSFORMATION
SUSTAINABLE
| By Florian Grova, Senior Manager
at Hamlet Consulting Luxembourg |
Technology is entering in a new era. After a decade
of digitalisation, many organisations have increased
the complexity of their practices. With the massive
change driven by AI, a new paradigm using more
robots and automation has taken shape, which
requires industrialising processes. Indeed, the tech
world has built his own methodologies such as
agile or waterfall, but all are using industrialisation
principles learned in manufacturing during the third
industrial revolution. Scaling up has been key in the
manufacturing industry where Lean management,
Kaizen or Scorecard have given a new dimension
to how to make a strategy live using Operational
Excellence principles.
OOperational Excellence translates a strategy into a
factual action plan to be executed. Switching from
one to the other leads to the transformation journey.
There are many aspects that need to be considered to make this
journey successful and sustainable, but three key success factors
require special attention:
Measure. A good start implies knowing the existing situation
and where to go. Defining key indicators before starting and
measuring their progress all along the journey is mandatory. Using
the ″KPI trinity″ - Cost, Quality and Time - is part of the basics,
but using a mood board to ensure having everybody on board
brings a new perspective and contributes to the sustainability
of the transformation journey. This way, each measure offers
an opportunity for improvement and any improvement marks a
further step forward in your journey.
Plan. Build your transformation plan step by step and define
intermediary milestones. As the saying goes: ″there is only one
way to eat an elephant: a bite at a time″. This will guarantee your
transformation’s progress, help you manage uncertainty and
increase staff empowerment.
Florian Grova
Senior Manager at Hamlet Consulting Luxembourg
Communicate. All along the journey, management and staff must
be connected together; for instance, by giving access, maintaining,
and transporting the information to the target audience. Then a
repeating mechanism will support the message, which requires
active listening. But this is not enough: answering questions
and providing space for opinion sharing in order to empower
stakeholders are part of the process as well.
Every transformation is unique and, like a puzzle, requires combining
different pieces before we can view the final picture, a picture
slightly different from the one initially imagined: some gaps
appear between the primary idea and the end result, due to the
natural flow of improvements, trade-offs and failures that occur
during the journey. They are unavoidable and contribute to take
the whole organisation to its destination. Moreover, caring for
individuals is essential to understand their needs and motivation.
At the same time, however, continuing to act for the team makes
the transformation sustainable.
Hamlet Consulting Luxembourg
offers Business Analysis, Quality Assurance,
Testing Automation and ITSM services.
To support our clients facing new
business challenges, address end-to-end
complex transformation projects, and
deliver sustainable results, a new branch
dedicated to Operational Excellence and
Transformation has been created.
18