TechSense Magazine #03
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#03
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TECHSENSE Magazine #03
EDITO
Chères lectrices, chers lecteurs,
Kamel Amroune CEO
Qui aurait pu prédire, il y a seulement 3 ans, que
les premières années de la décennie 2020 seraient
à ce point déterminantes pour la transformation
digitale ?
Quand la pandémie de Covid-19 a
frappé, un sentiment d’urgence
s’est emparé des décideurs,
insufflant une nouvelle dynamique aux
initiatives de transformation d’entreprise.
Des organisations de toutes tailles, dans
tous les secteurs, se sont vues contraintes
d’adopter sans délai des technologies
avancées et des solutions collaboratives
pour s’adapter à la nouvelle réalité.
Les mesures de confinement et les tensions
sur les chaînes logistiques ont sans
aucun doute été un choc terrible pour
les entreprises qui n’avaient pas encore
investi suffisamment dans le digital. Ces
effets secondaires de la crise sanitaire ont
cependant permis à beaucoup d’entre elles
d’établir une nouvelle base pour construire
un avenir économique plus solide et plus
durable, rendu possible par la technologie.
Pour vous aider à anticiper l’impact des
nouveaux développements technologiques
sur vos organisations et leur capacité à stimuler
l’innovation, l’efficacité opérationnelle
et la croissance, nous avons rassemblé,
dans les pages qui suivent, les sujets les
plus prometteurs, du HPE aux superapps
en passant par les plateformes de cloud
industriel.
Au-delà de ces avancées technologiques,
nous nous sommes penchés sur les mutations
profondes qui ont déjà commencé à
affecter nos écosystèmes. Outre le remodelage
des flux énergétiques imposé par
les bouleversements géostratégiques intervenus
ces derniers mois, nos économies
sont en effet confrontées à des pressions
croissantes en matière de régulation, de
cybersécurité et de pénurie de talents.
L’obligation de faire plus en consommant
moins d’énergie n’est pas la moindre de
ces contraintes. Là aussi, l’adoption de
technologies innovantes participe à la
résolution de l’équation.
Tant de choses ont changé en si peu de temps que
les entreprises dépendent plus que jamais de la
technologie. Dès lors, la grande question que les
décideurs ne peuvent manquer de se poser est
la suivante : quelles sont les tendances clés de
la transformation digitale en 2023 et comment
peuvent-elles aider mon entreprise à s’engager
sur la voie de l’avenir ?
03
#03
SOMMAIRE
06
Inform
20
Learn
38
Solve
52
Network
08
RFA
DORA: Strengthening the EU’s
Digital Resilience
09
Kyndryl
Navigating the Evolving
Threat Landscape
10
Mobility as a Service: A Mindset
Change
12
Sustainable IT
16
Adaptive AI
18
Hamlet Consulting Luxembourg
Operational Excellence: Make
your transformation sustainable
22
Luxembourg Stock Exchange
Cybersecurity, green tech and
the quest for talent to lead the
IT agenda in 2023
24
Deloitte
Deloitte Tech Trends 2023
26
A new era for HPC-driven
innovation
28
Everything You Should Know
about Superapps
30
Excellium Services
DORA, NIS 2, TIBER …
When cyber resilience becomes
a major issue
32
Wireless Value Realization
40
ESG Analytics & Reporting
42
Salesforce
La fin des cookies ?
44
Hewlett Packard Enterprise
Data hungry, energy starved
46
Anidris
Anidris et Dell :
un partenariat Titanium
48
Industry Cloud Platforms
50
AI TRiSM
54
TNT Symposium 2022
Retour sur l’événement IT
de l’année
56
Generative AI
34
Platform Engineering
36
Zero-Trust Security
04
Earnie
Animals of India
Créez l’effet
chez vos clients
avec Customer 360.
Connectez vos équipes marketing, ventes,
service client et IT grâce à Salesforce
Customer 360, le CRM n°1.
Découvrez comment une vue unifiée de
chaque client aide vos équipes à offrir la
meilleure expérience.
sfdc.co/C360FR
01
Inform
{ Verbe transitif }
Faire savoir quelque chose à quelqu’un,
le porter à sa connaissance, le lui apprendre.
06
TECHSENSE Magazine #03
Inform
DORA:
STRENGTHENING
THE EU’S DIGITAL
RESILIENCE
The EU DORA Act stresses the importance of operational resilience
for the continent’s digital future.
The EU published its Digital Operational Resilience Act,
otherwise known as DORA in the summer of 2022. The act
is a regulatory initiative that covers both cybersecurity
and operational resilience within the financial services industry.
It is a piece of legislation that will impact all financial market such
as banks, management companies, investment firms, insurance
companies, trading venues and crypto asset providers. The new
legislation highlights a key shift in focus within the EU which
requires that firms can both demonstrate financial resilience and
maintain operational resilience should a severe incident occur
such as a cyberattack or systems failure.
The term "digital transformation" has been rampant throughout
the last two years and has been used to describe the new era
for finance and the way companies will be operating in the
future. Whilst this presents firms within the financial services
industry with more opportunities for innovation, it also creates
an environment of greater risk with regards to cybersecurity. In
order to embrace this digital future, there are new compliance
measures being introduced in the DORA act ensuring that firms
will be able to operate safely.
These new measures are reflective of the fact the DORA act was
created due to the assumption by the EU that most financial services
firms do not currently have the necessary level of capability to
assess and analyze the quantitative impact of incidents. In order
to change this, the DORA act will see a greater focus on digital
operational resilience testing by introducing new requirements
that firms will be expected to have implemented by Q4 2024. Within
this tight timeframe, firms will be required to show that they are
able to conduct appropriate resilience and security tests on their
The DORA act will see a greater focus on digital
operational resilience testing by introducing
new requirements that firms will be expected
to have implemented by Q4 2024.
George Ralph
Global Managing Director at RFA
"critical ICT systems and applications" on an annual basis. As a
result of this, they will also need to be able to "fully address" any
vulnerabilities that are identified within their stress testing. This
will be expected to be carried out alongside the DORA business
impact analysis requirement, which could see firms subject to a
significant level of supervisory scrutiny and a need to demonstrate
greater accurate testing and scenario analysis capabilities.
In order to move forward under the guidance of the DORA act,
George Ralph, Global Managing Director at RFA outlines what firms
operating in Luxembourg can do to ensure they are adhering to
regulatory requirements and the law:
"Firms should start by setting a framework for the next two years.
They must take a holistic view of policies and procedures in order
to identify any shortfalls and understand where improvements
can and should be made. This will help them prepare for worse
case scenarios whilst understand where they can be continuously
looking to maintain operational resilience. It goes without saying
that firms should be investing in their cyber defense, monitoring and
reporting systems. This can work best with an outsourced provider
who can provide firms with specialist support. This strategy can
be beneficial as it removes the financial and time burden that can
be placed on in house security teams. An outsourced provider can
also provide support as a company’s business scales without an
additional work burden on their internal team. Companies should
be implementing stress testing regularly to look for vulnerabilities
in their network. Mitigating cyber risk is much more effective than
managing a cyberattack. Embracing the legal requirements set out
in the DORA act will be vital for firms operating across Europe in the
next 24 months. It will be vital to a company’s survival in finance’s
increasingly digital future."
08
Inform
TECHSENSE Magazine #03
Navigating
THE EVOLVING
THREAT
LANDSCAPE
| By Philippe Bovy |
When it comes to the threat landscape,
cyber criminals are growing in sophistication,
and it’s no secret that businesses are battling
against increasing cyber-threats. It’s critical that
organizations are able to identify these threats
and mitigate against them, without any disruption
to business continuity. Businesses in Luxembourg
are facing the same challenge.
— The Evolving Threat Landscape
External factors have a significant impact on cybercrime.
Geopolitical events, such as the war in Ukraine, create an
environment for cybercrime to thrive. Similarly, at the beginning
of the pandemic, cybercrime soared by 600% as threat actors
took advantage of new vulnerabilities. The associated costs are
becoming astronomical. This is causing premiums to skyrocket
as insurance companies struggle to cover the volume and costs
of cyber-attacks. Cybercrime is estimated to increase in cost for
companies to $10.5 trillion by 2025, which makes it even more
important for organizations to have the ability to respond at pace.
— In light of this, what should the CISO’s top
two priorities be?
Priority One: Regulation & Insurance
Regulation sits far behind where we need to be to mitigate risk across
all industries. Organizations need to go much further than meeting
the bare minimum. Especially in Luxembourg where the Supervisor
of the Financial Sector (CSSF) highlighted the importance of a
business continuity plan and the proper functioning and recovery of
backups. The CSSF placed particular emphasis on the importance
of offline backups of the most essential systems and data.
Insurance companies on the other hand are realizing that the gap
is too big - hence the rise in cyber premiums. This is a problem
because a lot of businesses completely rely on insurance policies
to cover recovery costs against these kinds of attacks. Some
insurers are even withdrawing their policies altogether because
of this. CISOs need to start thinking about how confident they are
Philippe Bovy
Head of Sales and Solutions at Kyndryl Luxembourg
in their ability to recover and the financial implications they would
face from prolonged downtime.
Priority Two: Operational Resilience
Resilience needs to become more proactive. Whether it’s
geopolitical, cyber, or environmental, businesses need to realize
that responsibility for the concentrated risk and operational
resilience lies with CISOs, IT Directors and Risk Officers, not with
regulators and insurers.
It begins with understanding where you are today. Where are the
gaps and where do you want to get to? Investing in automating
and orchestrating recovery processes, enhancing recovery time
and recovery point objectives, while simultaneously mitigating
human error in restoring from backups should be a focus in all
organizations. Continuous testing and cyber simulation exercises
can support this, ensuring you have confidence in your ability to
act and recover at pace when the worst happens.
Proactive Action
To effectively protect the future, we need to realize that regulation
is lagging behind what it should be to mitigate risks. Insurance
policies are shifting that risk and the responsibility is now back
into the hands of the CISO. In addition to this, organizations must
adopt a culture of operational resilience to survive the evolving
threat landscape, which should be driven by the CISO.
At the beginning
of the pandemic,
cybercrime soared
by
600%
as threat actors took
advantage of new
vulnerabilities.
Cybercrime is
estimated to
increase in cost for
companies to
$10.5
trillion by 2025.
09
TECHSENSE Magazine #03
Inform
Mobility as a Service:
A MINDSET
CHANGE
| By Michaël Renotte |
Mobility as a service (MaaS) incorporates the elements of an emerging
and new transportation model - particularly in urban areas - that
removes the need for private vehicle ownership by offering bundled
transportation options as a service.
MaaS promises to revolutionize transportation by
building and leveraging platform technology to
connect and improve all aspects of travel. Through
an integrated effort of public and private organizations, travelers
can embark on personalized and optimized transportation routes
using a variety of different transportation modes including cars,
buses, trains, bikes and scooters. The philosophy can be applied
across a broad range of technologies from autonomous cars
to connected cities. Another key element for MaaS is providing
users with a single digital payment method: only one transaction
necessary for an end-to-end trip rather than paying for individual
modes of transportation.
For businesses, MaaS initiatives aim to unify all modes of transport
for a business into one simple and easy to use platform with the
objective of improving cost and efficiency through shorter travel
planning and cost comparison. For families or solo travelers, Mobility
as a Service aims to improve the planning and management of
travel into a customized journey without the challenge of searching
through multiple booking search engines.
— The core elements of Mobility as a Service
At its core, MaaS relies on a digital platform that integrates endto-end
trip planning, booking, electronic ticketing, and payment
services across all modes of transportation, public or private. It’s
a marked departure from where most cities are today, and from
how mobility has been delivered until now.
Rather than having to locate, book, and pay for each mode of
transportation separately, MaaS platforms let users plan and book
door-to-door trips using a single app. By answering the question of
how best to get individual users where they’re going based on realtime
conditions throughout the network, taking account of all the
possible options and each user’s own preferences (for example, time
and convenience vs. cost), and facilitating seamless mobile payment,
MaaS starts to move us toward a more user-centered mobility paradigm.
— Making moving around easy and sustainable
An ambitious initiative is taking shape in Finland’s capital, aiming
to make it unnecessary for any city resident to own a private car by
2025. Since 2016, Helsinki residents have been able to use an app
called ″Whim″ to plan and pay for all modes of public and private
transportation within the city, be it by train, taxi, bus, carshare,
or bikeshare.
Anyone with the app can enter a destination, select his or her
preferred mode of getting there or, in cases where no single
mode covers the door-to-door journey, a combination thereof and
go. Users can either pre-pay for the service as part of a monthly
mobility subscription, or pay as they go using a payment account
linked to the service.
The goal is to make it so convenient for users to get around that
they opt to give up their personal vehicles for city commuting, not
because they’re forced to, but because the alternative is more
appealing. According to Sampo Hietanen, CEO and Founder of MaaS
Global, and the visionary behind Whim, ″We want to prove that we
can beat the service level of a car. Or at least be comparable to it.
We want to show that people want it, not just that we can do it.″
Following the success Whim saw in its home market, it has spread
its operations to Birmingham, UK and Antwerp, Belgium. We have
10
Inform
TECHSENSE Magazine #03
MaaS promises to revolutionize transportation
by building and leveraging platform technology
to connect and improve all aspects of travel.
to keep in mind that platforms like these are in their infancy, but
the concept has been proven in multiple regions. There will be
challenges in scaling this across different societies with different
consumer habits, varying levels of digital adoption, and mixed
traveling patterns.
There are clear benefits to the customer. Firstly, the payment
amount is clear and the payment method is secure and digitalised.
The application automatically calculates the price you pay based
on your subscription level, or offers a pay-as-you-go option.
The route is planned and displayed in detail, whilst offering
flexibility for changes of circumstance or delays. Real-time data
feeds keep the whole process accurate and reliable. The objective
is to provide carefree travel. This is the primary result of MaaS.
— Solving the monetization equation
Every business model requires a monetization method. Mobility
as a Service on the surface has a straightforward model: MaaS
providers charge either a fixed-rate or variable rate for different
service options. By way of illustration, Whim enables travelers to
choose between three mobility options: a full-access subscription,
a basic membership with reductions on taxis and car sharing, and
a pay-as you go model.
of the journey, while buses have fixed prices per area. Combining
multiple modes of transportation requires precise calculations
and the price estimations are only as good as the computation
algorithm is. How much would the price differ when booked
through the application rather than buying tickets straight from
the operator? How are delays managed from a price perspective?
Stakeholders will need to evolve towards an equitable system that
makes MaaS profitable for all those involved.
— New culture
With the widespread appetite for MaaS, a new way of thinking must
emerge. A culture of collaboration, trust, and non-competitiveness
is needed to build the shared platforms that travellers need. The
payments industry must ensure that stakeholders get their share
quickly, accurately, and consistently.
MaaS implementation requires the involvement of trusted thirdparty
authorities who drive the innovation and mediate between
key players. In a competitive environment, it’s important to create
win-win scenarios for everybody. This will require tough diplomacy,
and expertise in technology for payments, scheduling, and more.
MaaS is a mindset change. Industry stakeholders must adopt a
truly customer-centric approach, and travellers must think about
mobility in a holistic way.
However, things often get complicated due to the interconnectivity
of the system. While specific roles maintain traditional revenue
models, transportation providers rely on a complicated method
for dividing up payments. This method hinges upon many variables
including rides per day, distance traveled, cost per trip, etc. Taxis
generally charge according to distance traveled and the duration
11
TECHSENSE Magazine #03
Inform
SUSTAIN-
ABLE IT
In other words, organizations
need a sustainable technology
framework that is forwardthinking,
efficient, and effective
to maximize the potential of their
processes. At its core, this new
| By Yann Roll |
framework seeks to increase IT services’ energy and material
efficiency. It also enables enterprise sustainability through
technologies such as traceability, analytics, renewable energy,
and AI, and helps customers achieve their own sustainability goals.
CEOs are feeling the pinch of
uncertainty that comes with
switching from traditional profitbased
models to environmental
changes, according to a recent
Gartner survey. This means
executives must think beyond their
standard processes and invest more
in innovative solutions designed
to address ESG demand and meet
sustainability goals.
A commitment to this kind of sustainable technology revolutionizes
a business’s data-driven practices - setting it up for success in a
more competitive marketplace now and into the future.
In these uncertain economic times, finding sustainable growth
solutions has become a priority for CIOs. Such an approach starts
with responsible investment and risk management that includes
resilient cybersecurity protocols. This is an efficient but imperative
method to ensure safe and flexible growth for businesses over
the long term.
Organizations must dedicate responsible investments to ensure
financial and sustainable outcomes for their stakeholders - products
that grant competitive advantages by ensuring no harm to the
process. Cybersecurity must remain a key element, providing robust
protection while still enabling progress toward these outcomes.
Thus, it is up to executive leadership in technology to enact these
changes to provide long-term performance; companies’ future
depends on it!
— How to revolutionize work with IT?
CIOs now have an incredible opportunity to revolutionize work
using sustainable IT, an important factor in retention,
12
TECHSENSE Magazine #03
Inform
In these uncertain economic times,
finding sustainable growth solutions
has become a priority for CIOs. Such
an approach starts with responsible
investment and risk management
that includes resilient
cybersecurity protocols.
recruitment, employee engagement, and high performance.
According to Tina Nunno, a VP Analyst at Gartner, ″only 31% of
personnel said that they have the tech requirements they need.″
This shows that there is a gap between employer needs and what
their current IT solutions offer.
To make their organizations attractive to employees of choice
and create a successful performance for the organization going
forward, CIOs should focus on three force multipliers:
Eliminate the hassle of daily tasks
Work-life should be designed to be as frictionless as possible,
and too many friction points can have detrimental effects on
employee activity and retention rates. Investing in encouraging
digital skills amongst your employees can go a long way in removing
these obstacles, enabling them to become more productive and
engaged with their work environment. Working at an organization
with technologies that are up to date and encourage smooth
workflow can inspire individuals in teams to think outside of the
box. They also develop better strategies for reaching their goals
and prepare them for performance in the years ahead.
Make aggressive investments in AI augmentation
Investing in AI augmentation is key to creating sustainable
performance and should be a priority for organizations. Equipping
employees with the right tools and technologies empower them
to generate greater impact. When incorporating AI into your
workflows, each employee’s reach, range, and capabilities can
be greatly amplified. When organizations transition towards the
workforce of the future, where AI is seamlessly integrated into daily
operations, you need to ensure that employees are given access
to the best tech available. Doing this will facilitate more rapid and
effective progress in achieving tangible results for any business.
technology at the center of most corporate culture, embracing
digital experiences will help to drive innovation. As an example, by
investing in an intraverse – a cyber office that involves metaverse
technologies for immersive meetings. Combining employees to
collaborate and accelerate the innovation process is possible.
According to Gartner, these types of meeting technologies show
no signs of plateauing on their Hype Cycle curve in the next 5 to
10 years. Companies that recognize this potential early on and
invest accordingly will benefit from attracting talent interested
in staying ahead of their respective packs.
— Importance of Resilient Cybersecurity
Cybersecurity is no longer simply a technical issue but a business
risk that requires strategic planning and smart investments.
During these unprecedented times, organizations must ensure
their cybersecurity practices are resilient and effective to remain
competitive in the digital world of increasing risks and threats.
Leveraging the importance of cyber resilience can protect an
organization’s online presence and enable them to foster sustainable
growth amidst the volatility of today’s digital landscape. Companies
must prioritize investing in robust security solutions that allow
them to stay agile, prepared, and informed regarding potential
cyber threats. Making this investment now is key for successful
businesses in the future.
For example, to guarantee your organization’s success, establishing
a comprehensive attack surface management plan is essential. The
most effective method to begin this process is through external
attack surface management (EASM). This innovative technology
helps you gain an insight into the potential threats of any vulnerable
external-facing assets in your network and also ensures they are
secured from possible dangers.
You should also consider implementing a software composition
analysis to give you better visibility into any supply chain vulnerabilities
to identify them as soon as possible.
Also, by prioritizing their most crucial business objectives,
organizations will position themselves for success. Companies
can create plans to guarantee their systems sustain correctly
functioning processes, including production, sales, and public
engagement. These strategies are formed by recognizing the
technology dependencies that relate directly to their goals and
objectives.
With this approach, businesses will be well-positioned to create
competitive advantages, remain resilient in the face of disruption
or security threats, and deliver on customer expectations. Ensuring
technological solutions are tailored to coincide with key business
outcomes is a powerful approach that enables organizations
to protect their most valuable assets inside and outside the
enterprise walls.
Try something that is both popular and talked-about
Organizations that experiment with today’s highly visible and
hyped technologies will be in an advantageous position. With
14
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TECHSENSE Magazine #03
Inform
ADAPTIVE
AI
As Artificial Intelligence
(AI) advances, businesses
are increasingly turning
to adaptive AI solutions
to stay competitive in
their respective industries.
Adaptive AI is a Machine
Learning algorithm
that can learn and adapt
autonomously. This way,
it becomes more proficient
and accurate over time
with each new experience
or data set entered.
| By Nastassia Haux |
This technology has enabled
businesses worldwide to become
more efficient while extracting
invaluable insights from large datasets.
We’ll take a closer look at how exactly it
works, and what advantages it offers, and
discuss real-world examples of companies
utilizing this technology successfully.
— Increasing organizational
resilience
Adaptive AI is truly outstanding: it can
absorb new data or events even while it is in
the process of being built. It’s a new concept
compared to traditional AI paradigms,
which required all inputs, variables, and
scenarios to be pre-defined before any
code could be written. This revolutionary
dynamic can allow modern organizations
to experience increased agility as they
can respond more effectively and swiftly
to unforeseen environmental changes.
Adaptive AI is leading the way for intelligent
systems that increase organizational
resilience.
As Gartner Analyst Erick Brethenoux clearly
articulates, flexibility and adaptability have
become indispensable traits in today’s
business world. We can see this easily
in the light of recent health and climate
crises as they have forced many companies
to adjust their strategies. In response,
adaptive AI systems seek to keep up with
these dynamic changes through retraining
models and other mechanisms that allow
them to learn in both development and
runtime environments. This feature gives
businesses the agility of mind and spirit
needed for success moving forward.
The potential of AI in the enterprise is quickly
becoming apparent. In fact, according
to Gartner, enterprises that adopt AI
engineering practices will be well ahead
of their peers within the next five years.
By adopting principles for building and
managing adaptive AI systems, companies
are projected to outperform others by at
least 25% in operationalized AI models’
number and time variation. This is a major
advantage; the businesses will be able to
optimize their current products or services
more quickly and efficiently. They’ll also
be able to stay one step ahead of the
competition when developing new products
or services. Companies that properly invest
in AI engineering now are sure to reap
long-term benefits in years to come.
— Why adaptive AI matters
to business
Adaptive AI technology presents tangible
opportunities to businesses in the modern
economy, helping to facilitate crucial and
efficient decision-making processes. This
combination of agent-based design and
reinforcement learning enables systems
to adjust their operations automatically,
allowing businesses to stay ahead of the
curve in uncertain conditions.
Activity sectors such as the military have
already utilized adaptive AI to great effect.
For example, the U.S. Army and U.S. Air
Force are building a sophisticated learning
16
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TECHSENSE Magazine #03
system capable of tailoring its lessons
directly to each student’s needs. With
this type of technology at their disposal,
organizations can operate with greater
agility and confidence and secure the
knowledge that their decisions are wellinformed
by reliable data sources.
The complexity and importance of making
decisions in an enterprise environment
cannot be overstated. Facing an everchanging
array of factors, decision
intelligence systems must leverage AI
to analyze data and adjust processes
according to the situation autonomously.
As this shift occurs, existing architectures
may need a complete makeover. In order
to ensure compliance with regulations,
stakeholders must rise to the challenge
of using AI ethically. This requires careful
navigation to prevent costly missteps and
legal complications.
Finally, adaptive systems have the potential
to revolutionize the way businesses operate,
encouraging them to take risks they may
never have considered before. By breaking
silos and providing access to data and
analytics in real-time, such systems can
provide key insights into how new business
models might work. It can quickly learn the
operations of a company and find ways
to optimize workflow, thus increasing
efficiency and productivity.
This could be everything from introducing
new products or services previously
unavailable to venturing into uncharted
distribution channels. It provides companies
with an exciting opportunity to create
something truly unique and innovative
that would not be possible without this
technology.
— Adaptive AI implementation
steps
AI engineering is necessary for companies
to keep up with rapidly changing
technology and the needs of their
workforce, customers, and partners. By
incorporating foundational elements such
as implementation, operationalization, and
change management, organizations can
promote a digital-first strategy to position
themselves for success in an ever-evolving
environment.
However, a greater focus on strengthening
the change management process will be
necessary to take advantage of adaptive AI.
This is a tremendous undertaking because
it will require more than just making minor
adjustments – it must be integrated into
various operational aspects already in
place. It won’t happen quickly, but doing
so equips companies with the assurance
that their systems are properly tailored to
support AI initiatives.
With the help of continuous intelligence
design patterns, event-stream capabilities,
and agent-based methods, you can create
the right foundations for this goal. But how
do you move further to ensure business
users are comfortable enough to adopt AI?
For that, it’s important to incorporate explicit
and measurable business indicators through
operationalized systems and embed trust
within the decision framework to make the
transition smoother. That way, AI won’t
be a daunting concept for anyone but an
achievable one for all.
— All in all
• Big data and machine learning
algorithms power adaptive AI. This means
that the more data you can feed into
the system, the better it will become
at predicting outcomes and making
recommendations.
• Adaptive AI can be used to automate
decision-making processes. This can save
your team time and money and help you
make better decisions faster and more
efficiently.
• Adaptive AI is always learning and
evolving. As new data is fed into the system,
it will better predict outcomes and provide
recommendations.
By adopting principles for
building and managing
adaptive AI systems, companies
are projected to outperform
others by at least 25% in
operationalized AI models’
number and time variation.
17
TECHSENSE Magazine #03
Inform
Operational Excellence:
MAKE YOUR
TRANSFORMATION
SUSTAINABLE
| By Florian Grova, Senior Manager
at Hamlet Consulting Luxembourg |
Technology is entering in a new era. After a decade
of digitalisation, many organisations have increased
the complexity of their practices. With the massive
change driven by AI, a new paradigm using more
robots and automation has taken shape, which
requires industrialising processes. Indeed, the tech
world has built his own methodologies such as
agile or waterfall, but all are using industrialisation
principles learned in manufacturing during the third
industrial revolution. Scaling up has been key in the
manufacturing industry where Lean management,
Kaizen or Scorecard have given a new dimension
to how to make a strategy live using Operational
Excellence principles.
OOperational Excellence translates a strategy into a
factual action plan to be executed. Switching from
one to the other leads to the transformation journey.
There are many aspects that need to be considered to make this
journey successful and sustainable, but three key success factors
require special attention:
Measure. A good start implies knowing the existing situation
and where to go. Defining key indicators before starting and
measuring their progress all along the journey is mandatory. Using
the ″KPI trinity″ - Cost, Quality and Time - is part of the basics,
but using a mood board to ensure having everybody on board
brings a new perspective and contributes to the sustainability
of the transformation journey. This way, each measure offers
an opportunity for improvement and any improvement marks a
further step forward in your journey.
Plan. Build your transformation plan step by step and define
intermediary milestones. As the saying goes: ″there is only one
way to eat an elephant: a bite at a time″. This will guarantee your
transformation’s progress, help you manage uncertainty and
increase staff empowerment.
Florian Grova
Senior Manager at Hamlet Consulting Luxembourg
Communicate. All along the journey, management and staff must
be connected together; for instance, by giving access, maintaining,
and transporting the information to the target audience. Then a
repeating mechanism will support the message, which requires
active listening. But this is not enough: answering questions
and providing space for opinion sharing in order to empower
stakeholders are part of the process as well.
Every transformation is unique and, like a puzzle, requires combining
different pieces before we can view the final picture, a picture
slightly different from the one initially imagined: some gaps
appear between the primary idea and the end result, due to the
natural flow of improvements, trade-offs and failures that occur
during the journey. They are unavoidable and contribute to take
the whole organisation to its destination. Moreover, caring for
individuals is essential to understand their needs and motivation.
At the same time, however, continuing to act for the team makes
the transformation sustainable.
Hamlet Consulting Luxembourg
offers Business Analysis, Quality Assurance,
Testing Automation and ITSM services.
To support our clients facing new
business challenges, address end-to-end
complex transformation projects, and
deliver sustainable results, a new branch
dedicated to Operational Excellence and
Transformation has been created.
18
02
Learn
{ Verbe transitif }
Acquérir par l’étude, par la pratique,
par l’expérience une connaissance, un savoir-faire,
quelque chose d’utile.
20
Contrôlez la qualité de l’air
Surveillez la température
Analysez le taux d’occupation
de vos bureaux en temps réel
Optimisez le taux de
remplissage de vos parkings
Evaluez la fréquentation de
vos sites (comptage indoor
et outdoor)
Géolocalisez vos biens
pour éviter les vols
Surveillez avec précision
vos stocks pour faciliter
votre inventaire
Solutions IoT
clés en main
pour faciliter le quotidien de votre entreprise
post.lu/iot
genda
TECHSENSE Magazine #03
Learn
Cybersecu
talent to lead the
Laurent Pulinckx,
CIO of the Luxembourg Stock Exchange
& THECIO23
With new technologies emerging on a daily
basis, keeping up with the incredibly fast
pace of digitalisation across all industries
has never been as important as it is today.
Capital markets are of course no exception to
this rule, with new trends transforming the
financial services industry in unprecedented
ways over the course of 2022.
While we ought to recognise the value of technology
and the numerous advantages that it brings, we
also need to bear in mind that digitalisation is not
an objective per se, or a pre-determined destination – it is an
endless journey of creation and recreation, at the origin of which
are humans. Led by and for us, technology only really serves a
purpose as long as it improves our day-to-day lives.
With 2022 now behind us, let’s take a closer look at three of the
key trends that are set to feature high on the IT agenda in 2023,
and potentially help change our day-to-day lives for the better in
the process – cybersecurity, green IT and the search for talent.
Cybersecurity has been a key point of focus for IT leaders for
several years, but with the number of cyberattacks on the rise,
businesses across all industries need to implement new measures
to build up their cybersecurity defence. According to Statista,
during the third quarter of 2022, some 15 million data records were
22
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TECHSENSE Magazine #03
rity, green tech and the quest for
IT agenda
in 2023
| By Laurent Pulinckx,
CIO of the Luxembourg Stock Exchange & THECIO23 |
At the end of last year, the Luxembourg
Stock Exchange became the first financial
institution in Luxembourg to migrate its
entire IT infrastructure to the cloud.
exposed worldwide through data breaches – a 37 percent increase
compared to the previous quarter. Financial institutions tend to be
the most popular targets for obvious reasons, but all companies
and institutions should consider themselves as potential targets.
Cybercriminals are building increasingly sophisticated systems to
deceive and take advantage of humans, so the most efficient way to
reduce the risk of cyberattacks is to ensure that all employees are
well trained and able to identify, flag and stop phishing attempts and
other similar cyberthreats. Concretely, this means that businesses
and institutions need to put in place new and more bulletproof
authentication rules to protect their systems and data, ultimately
preventing cybercriminals from gaining access to the company’s
servers by hacking the password of an employee.
Another trend that is set to make headlines in 2023 is none other
than green tech. More than a trend, green tech is a necessity –
and potentially a solution – on two different fronts. On the one
hand, green tech is about leveraging technology to reduce high
emitting activities and drive positive change. This angle gained
prominence at the peak of the COVID-19 pandemic, when we came
to the realisation that we could significantly reduce our carbon
emissions by replacing brief face-to-face encounters with online
meetings. Another example is the progress made in terms of traffic
reduction thanks to intelligent parking systems that help drivers
find a spot without having to search for long periods of time.
In the European Union (EU), we recently took a small yet significant
step in the right direction with the EU’s approval of a directive that
will require the vast majority of electronic devices to be equipped
with a one-size-fits-all USB-C type charger from 2024 onwards.
While this initiative is mainly aimed at consumers, it will undoubtedly
have a spill over effect across businesses, and push IT leaders to
consider new ways to reduce waste within their organisations.
Last but not least, the search for new talent is set to feature
high on the IT agenda throughout 2023. If we are to implement
more sustainable ways of working and build up new defence
mechanisms against the growing and increasingly diverse range
of cyberthreats, we need to ensure that we have the right people
in the right positions to kickstart these initiatives. The search for
talent is undoubtedly a global phenomenon and one that is crucial
across all industries, particularly on the back of the pandemic,
but given how reliant we all are on technology, sourcing the right
talent that can implement solid and timeproof IT infrastructures
is pivotal not only to the IT community, but also the wider society.
There are undoubtedly other trends that will surface in 2023, while
some existing areas of focus, such as the migration to the cloud,
will continue to develop. At the end of last year, the Luxembourg
Stock Exchange became the first financial institution in Luxembourg
to migrate its entire IT infrastructure to the cloud, and we expect
other institutions to follow suit in 2023 and beyond.
Recent developments in artificial intelligence (AI) as a free service,
such as open AI and ChatGPT are also likely to drastically change
the way humans interact in the medium term. It will of course
depend on the specific ways in which these technologies are
implemented and used and may come with a number of benefits
and drawbacks.
One potential and clear positive impact of AI technologies is that
they may be used to develop systems that can assist humans in
various tasks, such as analysing data, identifying patterns, or
understanding complex matters more easily. This could potentially
lead to increased efficiency and productivity in various industries.
On the other hand, the development and deployment of AI
technologies also raises ethical and societal concerns, such as
the potential for job displacement and the need to ensure that
AI systems are developed and used responsibly. It is important
for researchers and developers to consider these issues as
they continue to work with AI over the coming year. One thing is
certain, however – as far as driving positive change, sustainable
habits, building up our cyber defence and sourcing the right talent
is concerned, we, humans are very much in the driving seat.
On the other hand, green tech is also about making IT itself more
sustainable by optimising the emissions and activities related to IT
operations. Amongst other things, this also means reconsidering the
ways in which we manufacture, use and recycle our IT equipment.
23
TECHSENSE Magazine #03
Learn
TECH TRENDS
2023
Le 14 ème rapport annuel Tech Trends de Deloitte met
en lumière les technologies qui deviendront la norme
d’ici 18 à 24 mois, et discute des tendances majeures à
plus long terme.
— TREND #1 - Through the glass
Notre accès au monde digital passe par des écrans de plus en plus
petits mais qui ne peuvent rétrécir indéfiniment, ce qui favorise
l’émergence d’interfaces telles que le métavers qui plongent l’utilisateur
dans des expériences virtuelles immersives. Ces interfaces
vont évoluer et seront intégrées à des outils d’entreprise, offrant
ainsi des capacités en matière de « réalité illimitée » ainsi que des
environnements immersifs permettant aux employés de mieux
collaborer et d’apprendre ensemble.
— TREND #2 - Opening up to AI
Les outils d’Intelligence Artificielle (IA) étant de plus en plus
standardisés, il devient difficile pour les entreprises d’en tirer
un avantage concurrentiel. Pour se différencier, chacune devra
tirer le meilleur parti de l’IA au sein même de ses processus. Le
facteur clé est ici le niveau de confiance : avec l’IA, les machines
vont au-delà de la simple analyse et entrent dans le domaine de
la prise de décision. C’est à l’entreprise de définir le niveau de
confiance qu’elle peut accorder à ces décisions.
— TREND #3 - Above the clouds
Afin de simplifier la gestion du multicloud, les entreprises se
tournent vers une couche d’abstraction et d’automatisation située
au-dessus de leurs différents clouds. Pour désigner cette couche,
on parle de métacloud ou de supercloud. Ces outils réduisent la
complexité des environnements en fournissant un accès à des
services communs tels que le stockage, le calcul, les données
et la sécurité.
— TREND #4 - Flexibility, the best ability
Les entreprises se livrent aujourd’hui à une compétition acharnée
pour accéder à un nombre limité d’experts technologiques. Pourtant,
l’évolution des technologies rend rapidement cette expertise obsolète,
si bien qu’embaucher sur base des besoins actuels n’est pas
une stratégie efficace à long terme. Certaines organisations se
différencient en adoptant un « cadre d’abondance » dans lequel les
talents peuvent être organisés, créés et cultivés. Cette approche
Ronan Vander Elst
Digital & Technology Consulting
Leader, Partner at Deloitte
Luxembourg
Sébastien Genco
Technology Strategy &
Transformation, Partner at
Deloitte Luxembourg
flexible et orientée compétences recourt à de nouvelles sources
pour dénicher les talents et leur offrir une Expérience Employé
capable de les retenir.
— TREND #5 - In us we trust
Les écosystèmes basés sur la blockchain deviennent essentiels
non seulement pour développer et monétiser les actifs numériques,
mais aussi pour renforcer la « confiance numérique ». Plus les
organisations comprendront l’utilité de la blockchain, plus elles
pourront tirer parti de cette confiance désintermédiée et distribuée
à travers une communauté d’utilisateurs. Les entreprises ont un
rôle à jouer en aidant à réinventer un Internet plus décentralisé – le
Web 3.0 - basé sur une blockchain publique.
— TREND #6 - Connect and extend
Plutôt que de remplacer leurs systèmes et applications internes,
les entreprises cherchent à les adapter, à les connecter et à les
ouvrir aux technologies émergentes. Grâce à des approches
prouvées de modernisation des infrastructures, les entreprises
peuvent d’ores et déjà tirer parti des « mainframes » pour conduire
leur transformation numérique.
Téléchargez la 14 ème édition du rapport
Deloitte Tech Trends 2023 ici :
https://deloi.tt/3WNReGC
24
TECHSENSE Magazine #03
Learn
A new era
FOR HPC-DR
INNOVATION
| By Michaël Renotte |
More and more data is being created and collected
every day, and post-digital businesses want to
leverage the insights that come from it, thus driving
demands for greater computing capabilities.
IDC found that in 2020, 64.2 ZB of data was created, captured,
or replicated, and that number is expected to grow to 180 ZB by
2025. But of all the data created in 2020, only 10.6% was useful for
analysis or for AI/ML models, and only about 44% of that was actually
used, which means that businesses are currently underutilizing their
data and losing value. Increasingly, the answer to this massive data
concern is found in high performance computing (HPC), also known as
supercomputing. HPC isn’t fundamentally new: the phones we carry
around in our pockets would have been considered supercomputers 30
years ago. But a combination of GPUs and other purpose-built chips is
starting to push HPC capabilities to new thresholds and benchmarks
previously thought to be decades away – an acceleration that is rapidly
making these capabilities mission critical for businesses everywhere.
— Shaping the future of High Performance
Computing
High-performance computing has evolved rapidly since its genesis
in 1964 with the introduction of the CDC 6600, the world’s first
supercomputer. Since then, the amount of data the world generates
has exploded, and accordingly, the need for HPC to be able to
process data more rapidly and efficiently has become pivotal.
This requirement to process data more efficiently has forced
HPC designers to think outside the box in terms of not just how
the data is processed but where it’s processed and what ends up
getting processed.
With cloud computing now firmly established, the floodgates
opened up to a whole new world of supercomputing innovation
and experimentation. Here are the top five drivers likely to impact
the effectiveness of HPC systems and what they mean for the
potential of the modern enterprise to fully capitalize on its new
wealth of data:
— Artificial Intelligence
It would be very hard to talk about HPC without mentioning Artificial
Intelligence. Over the last years, with the advent of the Internet of
Things, 5G, and other data-driven technologies, the amount of data
available for meaningful, impactful AI has actually grown enough
for Artificial Intelligence to have an impact on high-performance
computing, and vice versa.
High-performance computers are needed to power AI workloads,
but it turns out that AI itself can now be used to improve HPC
data centers. For example, AI can monitor overall system health,
including the state of storage, servers, and networking gear,
ensuring correct configuration and predicting equipment failure.
Companies can also use AI to reduce electricity consumption and
improve efficiency by optimizing heating and cooling systems.
AI is also important for security in HPC systems, as it can be used
to screen incoming and outgoing data for malware. It can also
protect data through behavioral analytics and anomaly detection.
— Edge computing
Companies can deploy their high-performance computing data
center on premises, in the Cloud, at the “edge“, or with some
combination of these. However, more and more organizations
are choosing distributed (i.e. edge) deployments for the faster
response times and bandwidth-saving benefits they bring.
Centralized data centers are simply too slow for modern applications,
which require data computation and storage to take place as
close to the application or device as possible to meet increasingly
stringent, 5G-enabled latency SLAs.
Speed is of course a key component of high-performance computing,
as the faster HPCs can compute data, the more data they can
26
Learn
TECHSENSE Magazine #03
IVEN
Applications
compute, and the more complex problems they can solve. As
edge computing becomes increasingly popular, high-performance
computers will become even more powerful and valuable.
— HPC as a Service
The emergence of the cloud led to a as-a-service revolution, and
high performance computing is now joining the movement. Many
vendors have switched from selling HPC equipment to providing
HPC as a service (HPCaaS). This allows companies that don’t have
the in-house knowledge, resources, or infrastructure to create
their own HPC platform to take advantage of HPC via the cloud.
Now, many major cloud providers, such as Amazon Web Services,
Google, and Alibaba, offer HPCaaS. The benefits of HPCaaS include
ease of deployment, scalability, and predictability of costs.
— GPU computing
Originally designed for gaming, graphics processing units (GPUs)
have evolved into one of the most important types of computing
technology. A GPU is a specialized processing unit capable of
processing many pieces of data simultaneously, making GPUs
useful for machine learning, video editing, and gaming applications.
that use GPUs for HPC include weather forecasting,
data mining, and other diverse processes that require this speed and
amount of data computation. NVIDIA is the largest maker of GPUs.
— Modern data storage
The three key components of an high-performance computing
system are computing, networking, and storage. Because storage
is one of the most important elements, it’s key to have a powerful,
modern data storage solution if you’re using or plan to use HPC.
To be able to accommodate the vast amount of data involved in
high-performance computing, the HPC system’s data storage system
should be able to make data from any node available at any time,
handle any size of data request, support performance-oriented
protocols, scale rapidly to keep up with increasingly demanding
latency SLAs, and keep your HPC system genuinely future-proof.
— Fueling Europe’s prosperity
HPC is key to Europe’s future prosperity, digital transformation
and resilience. With €7 billion in funding from Horizon Europe,
Digital Europe Program and the Connecting Europe Facility, the
European Commission is determined to strengthen investments
in supercomputing. It aims to build up supercomputing and
data processing capacities by buying world-class exascale
supercomputers, post-exascale facilities, and supporting an
ambitious HPC research and innovation agenda.
In Luxembourg, with UNI’s new high-performance computer MeluXina,
HPC is becoming more accessible than ever before. Start-ups,
SMEs and larger companies as well as research organizations can
already run HPC workloads and take advantage of MeluXina. The
Luxembourg national competence centre in HPC has been set up
in the context of the EuroCC project, which is co-funded by the
EU via the EuroHPC Joint Undertaking and by the Ministry of the
Economy. This European collaborative project aims to establish
national HPC competence centres in 33 countries across Europe.
27
TECHSENSE Magazine #03
Learn
P
E
Everything You Should Know
U
ABOUT SU
| By Yann Roll |
Mobile apps have taken the world by storm.
They have made things easier for not only
individuals but for businesses too. By
allowing customers to handle all the things
on the go, mobile apps enable them to get
more things in less time. This also enables
businesses to reach out to more customers,
help them access their services quickly,
and eventually boost their revenue.
R
As the number of smartphone users increases all around
the world, mobile apps will continue dominating the
technology space in 2023 and beyond. As per reports,
an average user has almost 40 apps on their smartphone. Out
of these, they spend 89% of their time juggling between 18 apps
(Source: Simform, 2021).
Some users even believe that things would be much easier
and quicker for them if different functionality of different apps
are consolidated into one. A survey was conducted on 3,166
smartphone users and out of them, 67% of individuals accept
that they want just a single app to manage their whole digital life
(Source: PYMNTS, 2022).
This is exactly the whole concept behind superapps. They are
applications similar to a Swiss army knife. They come with multiple
functionalities and component tools - also known as miniapps -
that the app users can use or remove as per their requirements.
— What exactly are superapps ?
Simply put, a superapp is a smartphone application that groups
together multiple apps into one. The term ″superapps″ was coined
in 2010 by the funder of Blackberry, Mike Lazaridis. The core idea
of superapps is that they offer a more efficient, streamlined, and
seamless experience to the user.
Superapps run on a platform that integrates different app
functionalities and enables app services to provide multiple
features in a single place. A superapp can provide users with features
like messaging, payment, online shopping, etc. - all in one place.
For example, instead of having multiple applications for ordering
food, booking a cab, and booking movie tickets, users can have
a superapp that enables them to do everything. It has all kinds of
features and functions.
The best thing about superapps is that users can create a
personalized experience for themselves by installing their favorite
miniapps from the superapps. Miniapps are designed to perform
one specific task. There is no separate marketplace for miniapps,
and they can be found and installed from within the superapps.
According to Gartner, almost 50% of the world’s total population
will be using superapps by 2027.
Superapps are created to allow customers to
access various app functionalities in one place.
Their main goal is to offer financial transactions
and payment processing capabilities to the users
so that they can buy different things from the
same application.
28
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TECHSENSE Magazine #03
A
P
PERAPPS
P
S
— How do superapps work?
Superapps basically comprise an ecosystem that allows internal
developers and external partners to deploy various miniapps and
integrate them with superapps. In this way, the superapps carry
different functions of various miniapps and allow users to access
a broader range of services within the same application.
With superapps, users only need to log in and put their bank details
once into the app. After that, they can access all the things without
the need to switch between multiple apps on the phone. Since the
users have entered their login ID and password in one application,
it also reduces the risk of data breaches and hacking attempts.
Superapps can be built by using platforms and frameworks like:
• Front-end framework that helps in deploying miniapps
• Platform-as-a-Service (PaaS) that offers cloud solutions
• Low-code app platforms
• Multi-experience (MX) development platforms
With the help of superapps, companies can also bundle a bunch
of features and services and offer them to their users. They can
integrate several miniapps in the ecosystem and help their customers
in enjoying all the features together. This enables them to reach
a wider audience base and grow their business without the need
to launch different applications and platforms.
— What are the uses of superapps?
Superapps are created to allow customers to access various app
functionalities in one place. Their main goal is to offer financial
transactions and payment processing capabilities to the users
so that they can buy different things from the same application.
Superapps are all-encompassing communication and commerce
solutions that make things more simplified and streamlined.
— Obstacles in creating superapps
While superapps are becoming more popular with each passing
day, creating them is still not as easy as creating a traditional app.
There are many obstacles that developers come across while
designing a super app interface.
Some of the major issues that developers face while creating
superapps include the following:
1. Creating an entire ecosystem that is capable of handling different
features of different miniapps is a major issue. While the technical
implementation in itself is not a big challenge, developing the
ecosystem for superapps can be an issue for most developers.
2. Further, not all users interact with different apps in the same
way. Users have different expectations and needs from a mobile
application. Thus, coming up with an idea and design of a superapp
that meets the expectations of a large audience is a huge challenge
in itself. In case the app isn’t useful or meets the expectations of
the masses, retaining it in the market will not be easy.
— The bottom line
Superapps are all-encompassing applications into which third-party
publishers and internal developers deploy miniapps. These miniapps
can be installed and activated by the users as and when needed.
Superapps are designed to replace the need for downloading
multiple applications and allow customers to access everything
in one place. They also ensure that businesses have a composable
system where they can select and assemble multiple app components
to satisfy the need of their users.
One of the best examples of superapps is the Chinese application
called WeChat. Initially, the app was created to offer instant
messaging services to users. But soon, it turned into a complete
superapp that now offers features like food ordering, online
shopping, appointment booking, social media features, etc.
29
TECHSENSE Magazine #03
Learn
DORA, NIS 2, TIBER …
WHEN CYBER
RESILIENCE
BECOMES A
MAJOR ISSUE
| By Johann Alessandroni, Information Security Governance
Team Leader at Excellium Services |
In a context where the challenges of resilience are
constantly increasing, the Council of the EU adopted
NIS 2 on November 28 th . From a sectoral point of view,
in the financial sector, the European Parliament voted
on November 10 for the promulgation of DORA while
TIBER EU is already in application to test the resilience
of key financial market entities. These regulatory
requirements come in a world where the level of
confidence on cybersecurity aspects expected by all the
players in an ecosystem is ever greater.
The awareness of working both on the protection level but
also on its ability to respond to a cyber incident and limit the
extent of the damage and the associated consequences
is now becoming obvious but is still complex. Indeed, to ensure
pragmatic compliance that allows an organization to really address
its challenges, the adaptation of the security strategy and the
associated roadmap must go through a holistic view of the different
pillars defined in these regulations.
The redesign of ICT risk management notably involves an ability
to express cyber risk so that it is understood by management and
can be used as a real decision-making tool. Thus, it has become
essential to be able to link and interpret cyber risk with regard to
the resulting business consequences, for example via cyber risk
quantification approaches and financial losses study.
For several years, the risks associated with outsourcing and the
need for third-party oversight have been constantly increasing,
as evidenced by the number of supply-chain attacks. The controls
in place to assess service providers prior to contracting must be
robust but also proportionate, with a level of assessment adapted
to the risks incurred via, for example, a suppliers categorization
model. In addition, it is essential to be able to monitor over time the
Johann Alessandroni
Information Security Governance Team Leader at Excellium Services
proper consideration of the organization’s security requirements
by the providers and that a process of continuous improvement
of the security maturity level can be actually proven.
Demonstrating resilience capabilities requires assessments and
the performance of security tests on the different lines of control
existing within the organization. This evaluation program must be
proportional to the risks inherent in the context of the organization
and be sufficiently diversified to test different axes (cyber crisis
management and communication strategy, incident response
capacity, Red Team exercise, etc.). This requires in particular the
pooling of expert skills in several areas: Cyber Threat Intelligence, in
particular via a CERT and experts in cyber strategy, and Red Teaming
via experts in intrusion and implementation of targeted attacks.
As with any compliance process, it remains essential to carry it
out by analyzing how these changes can bring a real added value
for the organization and improve the security posture as well
as cyber resilience capabilities and not for checking the box.
The redesign of ICT risk management notably
involves an ability to express cyber risk so that
it is understood by management and can be
used as a real decision-making tool.
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TECHSENSE Magazine #03
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— What is Wireless Value Realization?
Wireless Value Realization (WVR) describes how data from cellular
networks can be used to gain new business insights that increase
the value of wireless technology investments. WVR helps companies
understand the true cost and benefit of their wireless technology
investments to make sound strategic decisions about future
deployments, upgrades, and maintenance.
| By Nastassia Haux |
A successful enterprise must continuously improve
and seek innovative ways of realizing value in
its businesses. One way to do this is by utilizing
the power of wireless technology. With its wide
range of features, including low-cost deployment
and scalability, wireless can be a powerful tool for
radically improving productivity and efficiency and
achieving better customer service.
With greater security protocols in place,
innovations such as blockchain technology
can potentially bring the wireless transfer
of digital assets, making it safer than
ever before.
By leveraging data from networks, WVR can identify areas of
inefficiency and suggest more efficient strategies that reduce
operational costs while increasing customer satisfaction. Wireless
Value Realization is a key component of an effective wireless
technology strategy and helps organizations realize the full potential
of their wireless infrastructure.
— Advantages of achieving Wireless Value
Realization
By connecting devices wirelessly, organizations can share
information more seamlessly and securely than ever before.
Here are some more advantages of wireless value realization.
1. Improved efficiency and cost savings
Wireless technology can help organizations reduce costs and
increase efficiency. By using wireless connections, companies
can avoid the cost of installing dedicated hardware and wiring.
Also, by utilizing cloud-based solutions, companies can reduce
their reliance on physical infrastructure.
2. Increased security and data privacy
By using wireless technology, organizations can ensure that
their data is secure and private. Wireless networks are easier to
manage and protect than traditional wired networks, making it
difficult for hackers to access sensitive information. This helps
organizations protect their data and customer information from
unauthorized access.
3. Improved scalability and flexibility
Wireless technology makes it easy for organizations to scale their
systems as needed. This allows companies to quickly adapt to
changing customer demands and add new products or services
without having to install additional hardware or wiring. This allows
organizations to respond to changes in their environment quickly.
4. Enhanced customer experience
Wireless technology allows companies to connect with customers
from anywhere, anytime. This helps companies maintain a high
level of customer satisfaction by providing a more responsive
and reliable service. This also enables companies to offer more
personalized and customized experiences, which are key for
retaining customers.
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TECHSENSE Magazine #03
help ensure the network is secure. These technologies can also
better manage the data being sent over the network.
• Leveraging cloud-based services to optimize performance and
cost. Cloud-based services such as Software-as-a-Service and
Infrastructure-as-a-Service can help optimize wireless networks’
performance while also reducing costs. These services enable
organizations to efficiently manage their data and applications,
allowing them to scale up or down depending on the demands of
their users.
By connecting devices wirelessly,
organizations can share information more
seamlessly and securely than ever before.
5. Optimized performance with minimal disruption to existing
processes
Wireless technology can help companies improve the performance
of their networks while minimizing disruption to existing processes.
This allows organizations to adapt and stay ahead of the competition
quickly. This enables them to remain competitive in an everevolving
market.
6. Reduced complexity for IT teams
By using wireless technology, IT teams can manage networks
with fewer resources. This can reduce the complexity of network
management and increase staff productivity. This can also help
companies save time and money by avoiding costly network upgrades.
7. Reduced risk for businesses operating in uncertain environments
Wireless technology can help companies improve the performance
of their networks while minimizing disruption to existing processes.
This allows organizations to adapt and stay ahead of the competition
quickly. This also helps organizations protect their sensitive data
and customer information from unauthorized access
— Strategies for achieving maximum Wireless
Value Realization
It is essential to ensure that wireless value realization is maximized
in any organization. Here are some strategies that can help with
achieving this goal:
• Designing a comprehensive network architecture that supports
mobility needs. The network architecture should be designed
to support the mobility needs of users while also ensuring that
security and privacy policies are enforced. It is important to
consider scalability when designing a network architecture to
ensure it can handle an increase in traffic.
• Utilizing advanced technologies to manage data and security.
Advanced technologies such as wireless intrusion prevention
systems, virtual private networks, and mobile data encryption can
• Developing connected solutions to increase efficiency and
flexibility. Connected solutions such as wearables and Internet of
Things (IoT) devices can help increase wireless networks’ efficiency
and flexibility. Connected solutions enable organizations to gain
insights into their users’ behaviors, which can be used to optimize
the performance of their networks.
• Utilizing automation and Artificial Intelligence (AI) to improve
productivity. Automation and AI can be used to automate certain
tasks, allowing organizations to save time and resources. By
leveraging automation and AI, organizations can also improve
their productivity by providing users with more accurate and
timely information.
• Implementing a comprehensive risk management program.
A comprehensive risk management program can ensure that
user privacy and data security are maintained. Additionally, it
is important to assess the potential risks associated with any
wireless technology to minimize the impact of any vulnerabilities.
By following these strategies, organizations can achieve maximum
wireless value realization and ensure that their networks remain
secure and efficient.
— The future of Wireless Value Realization
The future of wireless value realization is bright, with many
possibilities. This technology has immense potential for transforming
systems that rely on mobile access, allowing for faster data
transmission and easier communication. More devices are being
developed with the capabilities to link wirelessly, creating networks
that can span across large distances and carry heavier data loads
than ever before.
With greater security protocols in place, innovations such as
blockchain technology can potentially bring the wireless transfer
of digital assets, making it safer than ever before. The future of
WVR promises improved experience and connection reliability,
from home automation to connecting self-driving vehicles. It is
a technological revolution sure to make waves around the globe
for years to come!
— The bottom line
As industries worldwide continue to digitalize their products
and services, the demand for instant gratification will only
grow. Understanding how customers value experiences can help
you cater your product offerings and marketing messages to
individual preferences, boosting sales and happier customers. By
incorporating some of these wireless value realization tips into
your business strategy, you’ll be well on your way to meeting, and
even exceeding, your customer’s expectations.
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TECHSENSE Magazine #03
Learn
PLATFORM
ENGINEERING
| By Yann Roll |
Platform engineering is one of the most significant topics in software
development. It creates a powerful foundation for secure, reliable, and
scalable technology systems and helps organizations engineer their
digital transformation projects quickly and efficiently. It’s no surprise
that platform engineering skills are sought after by companies around
the world; however, becoming an effective platform engineer can be
challenging due to the complex nature of this field.
reduces costs. It allows businesses to
rapidly create, manage and operate
efficient applications while reducing the
need for manual maintenance and complex
processes. Here are some of the key benefits
that platform engineering can bring to
businesses:
— What is platform
engineering?
Platform engineering is a term used to
describe the development and maintenance
of platforms, which are frameworks that
allow software applications or services to
be built. These platforms provide developers
with the tools and resources to create their
own applications and services. Platform
engineering focuses on these platforms’
design, implementation, operation, and
optimization. It often requires knowledge of
different technologies, such as hardware,
software engineering, cloud computing,
and DevOps.
Platform engineers must also be able
to ensure that the platform is secure so
that applications can run reliably and
securely for users. Platform engineering
is a growing field with many opportunities
for those who wish to pursue it. With the
rise of digital transformation initiatives,
platform engineering is becoming
increasingly important in businesses
and organizations of all sizes. It is a field
that requires strong technical skills,
an understanding of the underlying
infrastructure, and the ability to manage
complex platforms.
— What are the benefits of
platform engineering?
Platform engineering is a powerful tool
for businesses as it optimizes operations,
enhances customer experience, and
1. Increased Efficiency
Platform engineering accelerates
development and deployment time, allowing
businesses to build applications quickly
and efficiently. It also automates manual
maintenance processes, reducing resource
strain and optimizing workloads.
2. Enhanced Customer Experience
Platform engineering can help deliver a
better customer experience by shortening
development cycles and improving the
scalability of applications. This can help
businesses create a more responsive,
user-friendly platform that customers will
enjoy using.
3. Cost Savings
Platform engineering reduces the need
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Platform engineering allows businesses to rapidly create,
manage and operate efficient applications
while reducing the need for manual maintenance and
complex processes.
4. Get hands-on experience
Ultimately, the best way to become a
successful platform engineer is to get
real-world experience. Look for internships
or volunteer opportunities that allow you
to gain insight into how platforms are built
and maintained. Alternatively, consider
joining a project team at a tech company
and working your way up the ladder.
for manual maintenance and complex
processes, reducing costs significantly
while enabling businesses to get more
value from their technology investments.
4. Improved Security
Platform engineering provides enhanced
security measures, such as authentication,
authorization, and encryption. This
ensures that applications are secure
and sensitive data is kept safe from
malicious actors.
5. Scalability
Platform engineering allows businesses
to easily scale applications up or down
depending on customer demand, ensuring
that resources are optimally used and no
potential opportunity is wasted.
By leveraging the power of platform
engineering, businesses can improve their
operations, increase customer satisfaction
and save costs. In short, it’s a powerful tool
for any digital enterprise.
— What are some of the
challenges of platform
engineering?
Platform engineering presents a number of
challenges, mostly related to complexity.
• When managing multiple components
and services across different infrastructure
environments, engineers must understand
how all the pieces fit together. This requires
a deep understanding of each component,
how it interacts with other parts, and how its
performance can affect the entire platform.
• Additionally, platform engineers must be
able to identify and troubleshoot any issues
that arise and have the skills necessary to
make timely improvements. As different
components are added or removed, platform
engineers must continually update their
knowledge of how each component works
and interacts with the others.
• Finally, they must also remain up-todate
on security threats and other potential
vulnerabilities so that they can take the
necessary measures to protect the platform.
Despite these challenges, platform
engineering remains an important and
rewarding profession. With the right skills
and expertise, engineers play a vital role
in keeping platforms stable and secure.
Platform engineers must also be able
to manage resources effectively across
different environments while considering
the platform’s scalability and performance.
— How to get started with
platform engineering?
Platform engineering is a dynamic field
that requires knowledge of both technical
and business aspects. For those who are
interested in getting started in platform
engineering, here are some tips:
1. Start with the basics
To get started in platform engineering, it’s
important to understand the basic concepts
and technologies that underpin it. This
includes understanding operating systems,
networking, virtualization, programming
languages, and cloud computing.
2. Develop your technical skills
Platform engineering requires a
deep understanding of both software
development and systems engineering. To
build these skills, consider taking courses in
coding, web development, or cybersecurity.
You may also want to learn about automation
tools such as Docker or Kubernetes.
3. Learn about business aspects
Platform engineering also requires an
understanding of the business side. This
includes knowledge on using data to identify
customer needs and create products that
address those needs. To do this, learning
about marketing and product growth models
will be helpful.
5. Build your network
To get ahead in the field of platform
engineering, it’s essential to build a strong
professional network. Connect with other
engineers through online forums or industry
conferences and stay up-to-date on the
latest tools and trends in the industry.
Following these tips can give you a solid
foundation for pursuing a career in platform
engineering. With the right knowledge
and experience, it’s possible to become
an effective and successful platform
engineer.
ALL IN ALL
Platform engineering is the
process of designing, building,
and maintaining a platform
that meets the specific needs
of users or customers. It
involves creating a system
that people with different
levels of technical expertise
and knowledge can easily
use. A well-designed platform
allows users to quickly find
and use the features they
need. Platform engineering
can increase customer sales,
satisfaction, and loyalty when
done correctly.
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TECHSENSE Magazine #03
Learn
Zero-Trust Security:
THE SHIFT FROM
SECURING NETWORK
BOUNDARIES TO A
FOCUS ON VERIFYING
USERS, ASSETS, AND
RESOURCES
| By Michaël Renotte |
The number of software supply chain attacks
over the past couple of years is on the rise
and the impacts are serious. State-sponsored
criminal actors are seeking to disrupt critical
infrastructure by targeting software that is
widely used in the industry. These groups have
the sophistication and resources to identify
zero-day vulnerabilities. Attacks of this nature
have proven disruptive to critical infrastructure
such as gas pipelines and government services
such as public transit. The exploits are used to
deliver ransomware payloads or other malware.
IT professionals are most concerned
their organizations will be
disrupted by cybersecurity incidents
compared against other potential
sources of disruption.
To defend against the threat vector, the industry is turning to
the concept of a ″zero-trust network″. The original concept
was formally established by security researcher John
Kindervag in November 2010 when he authored two whitepapers.
Its three core concepts held:
1. There is no longer a distinction between a trusted and untrusted
interface on security devices
2. There is no longer a trusted and untrusted network
3. There are no longer trusted and untrusted users
(Source: Infosecurity Magazine, 2019)
In the US, for instance, President Joe Biden responded to the
rising software supply-chain attack threat by requiring federal
government departments and agencies to adopt zero-trust architecture
as defined by the National Institute of Standards and
Technology (NIST). This security model acknowledges that threats
exist both inside and outside traditional network boundaries. It
requires continuous verification of the operational picture using
real-time information from multiple sources to determine access
and other system responses. ″In essence, a Zero Trust Architecture
allows users full access but only to the bare minimum they need to
perform their jobs″ (Source: White House, 2021).
Government and critical infrastructure may be the targets of these
software supply-chain attack campaigns, but they’re not the only
victims. Any organization that uses the affected software suffers
collateral damage. Once an exploit for any widely used piece of
software is available, other financially motivated hackers will use
it to target a wide array of potential victims.
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TECHSENSE Magazine #03
IT professionals are most concerned their organizations will be
disrupted by cybersecurity incidents compared against other
potential sources of disruption. In a recent survey by Info-Tech
Research Group, more than half of respondents said it was likely
or very likely that a cybersecurity incident will disrupt their business
in 2023.
— Drivers
Costly recovery from cyber warfare’s collateral damage.
Breaches have become more expensive
as ransomware payloads are a popular
choice among cyber criminals motivated
by profit.
Heightened geopolitical tensions
Modern warfare is more likely to see opponents wield cyber threats
than guns or tanks. When conflict does become a full-fledged assault,
cyber attacks preempt the physical attack to destabilize the
enemy first. For example, before Russia’s tanks rolled into Ukraine,
its cyber attacks compromised Ukrainian critical infrastructure
and disrupted communications networks.
Cost and consequence of recent breaches
Breaches have become more expensive as ransomware payloads
are a popular choice among cyber criminals motivated by profit.
Paying a ransom to regain access to organizational data and
systems is a common outcome. Since cyber insurance providers
started hiking rates and requiring more security controls be in
place to qualify for their coverage, the cost of insurance against
such attacks has increased accordingly. Successful attacks also
cost organizations in terms of downtime. Often days or weeks can
pass before an organization is able to make a complete recovery
from a network breach.
Complexity of software supply chains
It’s difficult for organizations to even know exactly what software is
deployed in their environments, and therefore, from which known
vulnerabilities they suffer exposure.
Security as a feature
Avoiding data breaches and being proactive on cybersecurity protections
can improve your organization’s reputation. In a time when
most consumers have seen their personal information breached
multiple times, promising them a secure experience is valuable.
— The rise of confidential computing
The increasing complexity of the regulatory environment around
cloud computing combined with the demand from regulated industries
for stronger end-to-end encryption by cloud providers
gave rise to the self-sovereign cloud. The concept is that organizations
will look to maintain the maximum control over their
infrastructure even as they extend out into cloud environments.
One way they will achieve this is with a new type of architecture
that allows data to remain encrypted while being processed.
Previously, end-to-end encryption meant that data was encrypted
only while at rest and while in transit. Now it can be encrypted
while in use. The capability is now being broadly referred to by
confidential computing. Using a trusted execution environment
for processing that is software defined, confidential computing
will be a public cloud enabler for many highly sensitive industries
such as healthcare and government.
The Linux Foundation formed the Confidential Computing Consortium
in 2022, attracting membership from major technology providers:
Arm, AMD, Cisco, Google, Huawei, Intel, Meta, Microsoft, NVIDIA,
Red Hat, and VMware, to name a few.
Many new confidential computing solutions are coming to market
as well. Hyperscale cloud vendors are offering their customers
confidential computing environments and a growing list of vendors
such as Fortinet, Anjuna Security, Gradient Flow, and HUB Security
are providing solutions. One estimation sees the confidential
computing market growing as fast as 90% per year to a value of
$54 billion by 2026 (Source: Everest Group, 2022).
— So what can you do?
Put high effort into zero-trust security
Assess
Determine your organization’s zero-trust readiness and clarify
the benefits of zero trust for the organization. Not everyone can
achieve absolute zero-trust environments, but everyone can
adopt its methods.
Deploy
Create a roadmap with prioritized initiatives that will improve your
zero-trust architecture. Deploy zero trust to the most relevant
protect surfaces first.
Monitor
Identify the progress metrics that will illustrate your evolution
from a perimeter-based defense to a zero-trust model. Reports
on progress should be made directly to the board of directors or
top executive decision makers.
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TECHSENSE Magazine #03
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ESG
ANALYTICS
& REPORTING:
Preparing for a heightened
regulatory environment with
timely and accurate
reporting on Environmental,
Social and Governance metrics
| By Michaël Renotte |
In 2023, public companies will be required to
report on their carbon emissions by financial
regulators in the EU, UK, US, and elsewhere.
But while various financial regulators around
the world are either implementing those
reporting requirements or moving closer to
doing so, many organizations are still behind
on this issue. A majority of IT professionals
expect to support environmental mandates but
are not prepared to accurately report on their
organization’s carbon footprint.
Regulatory pressure to report on carbon emissions is building
around the world
International Financial Reporting Standards (IFRS) board received
responses to draft climate reporting regulations and has several
meetings planned to discuss. Once completed, the standards will
be implemented by many countries. The European Union received
feedback on its European Sustainability Reporting Standards in
August and plans to submit a first draft to the commission by the
end of the year. U.S. Securities and Exchange Commission received
feedback on its greenhouse gas emissions reporting requirements
for ESG funds on August 16 and could put the proposals in place
within the coming months. And the UK made its Climate-related
Financial Disclosure Regulations law in January 2022, and they
were enforceable as of April.
— Drivers
An urgent need to act to avert disaster.
Climate crisis
The increase of greenhouse gases in Earth’s atmosphere has caused
global annual average temperature to increase 1.1°C since the start
of the industrial revolution. The temperature is projected to rise
further and cause many negative impacts including droughts,
species extinctions, and an increase in extreme weather events.
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TECHSENSE Magazine #03
The International Sustainability
Standards Board (ISSB) was established at
COP26 to develop a comprehensive global
baseline of sustainability disclosures for the
capital markets
To mitigate the damage, the United Nations is calling on governments
to work to stop adding carbon dioxide to the atmosphere by 2050
(Source: The New York Times, 2021).
Investor concern
Investors are not satisfied with voluntary ESG reports that can’t
be compared between companies. In an analysis that compared
the corporate reports and the Carbon Disclosure Project (CDP)
responses of 56 tech companies, researchers found a gap of 391
megatons of carbon emissions. Of which, 202 megatons came
from supplies consumed, and 189 megatons came from products
sold to market (Source: Nature Communications, 2021). Millennials
are the demographic group that are most concerned with ESG
investing and are the largest demographic behind investing and
are still growing, standing to inherit trillions in wealth over the
next decade.
Regulatory crackdown
Mandatory rules for ESG disclosures are arriving in multiple
jurisdictions worldwide. Regulators recognize the need for
consistency across jurisdictions, and we are seeing the regulators
converge on using the recommendations of the Task Force for
Climate-related Financial Disclosures (TCFD) when drafting
disclosure requirements. The ISSB’s General Requirements and
Climate Standards are also based on the recommendations of the
TCFD. The International Sustainability Standards Board (ISSB) was
established at COP26 to develop a comprehensive global baseline
of sustainability disclosures for the capital markets.
— Multiple jurisdictions following IFRS
standards
There has been a great deal of consolidation between standards
bodies in the last year. The publication of two draft standards by
the International Sustainability Standard Board (ISSB) in March
2022 could influence how mandatory disclosure regimes evolve.
The advantage to the industry of this standard is that the ISSB
framework is modeled after the IFRS’s accounting rules, which
are widely adopted, enabling organizations to leverage existing
infrastructure and consistent performance reporting across
financial and non-financial risks (IFRS).
starting in 2024″ (reporting in 2025 on 2024 data). It applies ″to
all companies listed on the EU regulated markets except for microcompanies.
Small and medium-sized enterprises (SMBs) have until 1
January 2026 to comply with the report requirements.″ An opt-out
clause could buy some companies time until 2028. The estimated
impact is that ″49,000 EU companies will be required to report
on sustainability information in the future, compared with 11,600
companies at present″ (Source: EY, 2022). ″For non-European
companies, the requirement to provide a sustainability report applies
to all companies generating a net turnover of €150 million in the EU
and which have at least one subsidiary or branch in the EU. These
companies must provide a report on their ESG impacts, namely on
environmental, social and governance impacts, as defined in this
directive″ (Source: Council of the EU, 2022).
In the US
In 2023, the SEC will require large, accelerated filers – companies
with more than $700 million in the hands of public investors – to
start capturing information on climate disclosures to be filed in
2024. Filers that have $75-$700 million in public investment will
start capturing information in 2024 and file in 2025. Small reporting
companies will start capturing information in 2025 to be filed in
2026 (Source: US Federal Register, 2022).
— So what can you do?
Socialize the new reality and prepare to report.
Inform
Understand the pending regulatory shift and how it will affect your
organization. Educate your executives and board about the risks.
Conduct a gap analysis
Identify the data gaps that will prevent you from satisfying all
stakeholders. New requirements around ESG reporting include
electronic tagging of climate related disclosures to XBRL. Survey
solutions will help fill those gaps.
Prepare to report
Start doing the upfront work required to surface the data needed
to report on your organization’s carbon footprint in a way that will
satisfy external auditors. Shore up your supplier relationships
and start the discussion on how they can help you report scope 3
emissions – those which are created by the products and services
that you consume and that you sell.
In the EU
The EU Corporate Sustainability Reporting Directive was adopted
in October 2022. Companies ″start reporting under the directive
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TECHSENSE Magazine #03
Solve
La fin des cookies ?
COMMENT RENFORCER
LE CUSTOMER JOURNEY
| Par Roel Naessens, Regional VP Marketing Cloud & Commerce Cloud chez Salesforce |
Au cours du second semestre 2024,
Google supprimera les cookies tiers. Les cookies tiers sont des données
collectées par des entreprises afin de suivre les activités des internautes
et leur proposer des publicités personnalisées.
D’après une étude, pas moins de 90 % des organisations dépendent
en grande partie de ces cookies. Les entreprises devront donc trouver
une autre solution pour conserver les interactions avec leur clientèle et
renforcer leurs relations. Les plateformes de données clients - Customer
Data Platform ou CDP - offrent une solution.
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TECHSENSE Magazine #03
La principale raison de cette suppression des cookies
tiers est le respect de la vie privée, même s’il semble
logique que des alternatives voient le jour. Grâce aux
FLOCs - Federated Learning Of Cohorts, Google souhaite permettre
la diffusion d’annonces basées sur le comportement de
navigation de groupes entiers d’utilisateurs. De la sorte, Google
évite de conserver des données et de créer un profil pour chaque
individu. Il est toutefois légitime de se demander s’il ne s’agit pas
simplement d’une nouvelle variante des cookies classiques. Dans
tous les cas, mieux vaut prendre les devants : si votre entreprise
ne peut plus diffuser de publicités personnalisées, le rendement
de vos annonces diminuera fortement.
Au lieu d’attendre une solution de la part de Google & Co., il est
préférable de vous concentrer sur les cookies de première partie,
c’est-à-dire les données que votre entreprise collecte, conserve
et utilise sur votre propre domaine. Si vous entretenez une bonne
relation avec vos clients, ceux-ci partageront plus facilement
leurs données. Surtout si vous pouvez leur proposer, en retour,
des informations et des offres pertinentes basées sur leurs intérêts
personnels et leur comportement d’achat. Encore mieux : à
l’heure actuelle, ceux-ci s’attendent à ce que l’on comble toutes
leurs attentes et qu’on leur offre un service sur mesure. Si une
bonne expérience client permettait autrefois de se distinguer des
concurrents, elle est devenue tout simplement incontournable.
Mais comment gérer les données de votre clientèle sur tous les
canaux et les transformer en informations en temps réel ?
— La plateforme de données clients
La plupart des entreprises disposent d’une immense quantité
de données clients, mais ne réussissent pas à en tirer une vue
d’ensemble afin de diffuser des messages personnalisés par le
meilleur canal au meilleur moment. En effet, les informations sont
dispersées dans plusieurs ensembles de données et dépendent
de l’environnement où l’interaction a lieu avec le client - site web,
application, magasin, etc. En moyenne, le customer journey a lieu
sur plus de trois canaux. C’est pourquoi il est important de s’attaquer
à ce morcellement des données : un client qui achète un produit
sur la boutique en ligne s’attend à ce que cette expérience soit
transposée dans une succursale du magasin.
De plus en plus d’organisations s’intéressent aux plateformes de
données clients - Customer Data Platform ou CDP. Ce type de
plateforme recueille toutes les données clients en un seul lieu,
permettant de générer un profil client à 360 °. En outre, le système
relie des bases de données qui ne partagent pas de données
clients. Songez aux applications que les organisations utilisent
pour le marketing, le service clientèle et l’e-commerce. Les données
personnelles des clients sont aussi mises en relation avec
les informations que vous avez reçues avant que cette personne
ne devienne cliente - comme les cookies anonymes, afin que
vous sachiez parfaitement quels appareils utilise cette personne.
En mettant ce profil à la disposition des différents départements
en temps réel et en connectant les données clients à de nombreux
autres systèmes - courrier électronique, plateformes publicitaires,
systèmes de gestion de contenu, etc. , vous favorisez la collaboration
interne en matière de parcours client et améliorez les interactions
personnalisées. Les plateformes de données clients sont donc à
la fois utiles pour collecter et activer les données et pour récolter
des informations et en tirer de nouvelles perspectives.
Une Customer Data Platform ou CDP est un
type de plateforme qui recueille toutes les
données clients en un seul lieu, permettant de
générer un profil client à 360°.
— Avantages des CDP
Les plus-values des CDP sont multiples. Comme expliqué, la plateforme
permet de personnaliser les interactions avec la clientèle. Un
exemple : quelqu’un s’intéresse à un produit sur le site web, mais
ne l’achète pas. Dans ce cas, vous pouvez attirer cette personne
au moyen d’une offre personnalisée et la convaincre de passer
commande. Si l’offre intéresse cette personne, vous multipliez
vos chances de prise de contact par 5.
Une CDP permet aussi d’exclure certaines personnes des campagnes
publicitaires. Un client qui a déjà procédé à l’achat d’un produit n’a
plus besoin d’en voir de publicité. Si les données de votre clientèle
sont dispersées dans différents silos, il n’est pas possible de partager
ces données avec les autres systèmes. Une CDP combine
les données de marketing et d’achat et vous permet donc de vous
concentrer sur les bonnes personnes afin d’optimiser votre budget
publicitaire. La connexion des systèmes avec les informations peut
aller très loin. Par exemple, une collaboratrice en magasin pourrait
partager des offres très personnalisées et générer plus de revenus.
— Comment reconnaître une bonne CDP ?
Bien évidemment, les CDP ne font pas de miracle. Il est donc
nécessaire d’établir des objectifs mesurables et de choisir une
plateforme capable de rép tifs de votre entreprise. Aujourd’hui,
de nombreux fournisseurs proposent des CDP. Voici quelques
caractéristiques d’une bonne plateforme de données client :
• La simplicité. Les CDP peuvent être très techniques. Il est
donc crucial de disposer d’une interface et d’une expérience
d’utilisation simples pour que votre équipe marketing puisse
l’utiliser.
• Une CDP doit être capable de traiter à la fois des données
connues - données CRM, données de vente, etc. - et des
données inconnues - par exemple, des analyses web. La
plateforme doit également disposer d’un bon ensemble d’API
pour se connecter aux systèmes des partenaires commerciaux.
• Le système doit satisfaire la réglementation relative au respect
de la vie privée et à la sauvegarde de données, surtout
si la CDP est capable de deviner l’identité d’une personne.
• La CDP ne doit pas limiter le nombre de canaux sur lesquels
vous exploitez les données. Les données doivent être disponibles
en temps réel sur tous les canaux et appareils sur
lesquels vous communiquez avec la clientèle.
De nombreuses informations sont générées pour chaque customer
journey. Une plateforme de données client de qualité, telle que
Genie, la plateforme de données en temps réel de Salesforce,
vous permet d’exploiter rapidement ces données et d’utiliser
des informations pour rendre l’expérience de votre clientèle plus
personnelle et plus attrayante. En bref, vous comprendrez mieux
qui sont vos clients et quels sont leurs besoins. Et ce, même dans
un monde sans cookies.
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TECHSENSE Magazine #03
Solve
Data hungry,
ENERGY STARVED
| By Pascal Lecoq, Worldwide Director, Sustainable Data Center Modernization at Hewlett Packard Enterprise |
Hewlett Packard Enterprise (HPE) ask how we
reconcile the ever-growing desire for data storage with a
need to cut energy consumption and carbon emissions?
Every piece of data generated and saved, from a simple
email to complex virtual reality platforms has to be stored
somewhere. Building, maintaining and running data
centers to host our demands for instantly available information
comes at a massive energy cost – with data centers accounting
for 25-30% of the digital sector’s global energy consumption.
The European Commission is instructing data center operators to aim
for carbon neutrality by 2030 – even as demand is expected to grow
by a third in the same timeframe. So, this poses the question – in a
data hungry society – how do we feed our need without overeating?
— Use what we have – efficiently
Maximizing efficiency of existing equipment should be a no-brainer.
Consider that up to 33% of data center investments are tied up
in unused servers – creating not only a drain on energy, but also
financial resources. HPE recommend that we:
• Do more with what we have by maximizing equipment
efficiency, eliminating zombie equipment and increasing the
use of the space available.
• Using the right equipment for the right job will lead to energy
efficiency, reducing the energy consumption required to
accomplish compute tasks.
• Do more with less, AKA resource efficiency.
• Use the right software, informed by AI and machine learning to
drive efficiencies, reduce downtime, and improve management
practices.
— Efficiency by design: building a hybrid ‘data
storage as a service’ model
The design of data storage architecture should start with the
question - what needs to be in the cloud and what needs to remain
close to the user?
By adopting an ‘as a service model’ for data storage solutions, users
can take advantage of hybrid multi-cloud environments, shared
space in ‘colocation data centers’, and edge locations that bring
the data closer to the end user.
HPE Green Lake is the industry’s first edge-to-cloud single platform
designed to provide organizations with a more sustainable, datafirst,
digital transformation, further enhanced through application,
analytics, and developer services modernizing workloads across
the hybrid cloud, as demonstrated at the HPE Discover Frankfurtevent.
On average, HPE GreenLake customers report:
• 75% shortened time to market 1
• 30% reduction in energy costs and total costs of ownership 2
• 40% reduction in support costs 3
— Reuse and refurbish to reduce energy
consumption
If infrastructure and equipment used can have a second or third
life – the energy footprint of that equipment is reduced. So a server
that no longer meets the needs of its owner’s intensive applications,
may well find a second life in another company with less intensive
IT needs, or in environments not dedicated to critical production.
— Disruptive thinking to save the world
Innovative, disruptive ideas will be critical in the journey to net
zero for the data storage sector. Instead of expending energy and
money on cooling and powering data centers, how about building
offshore data centers, located on small floating barges powered
by drifting turbines, and cooled by the surrounding ocean.
Or thinking beyond our own atmosphere to consider high-orbit
data centers, powered by solar panels and temperature controlled
by the vacuum of space. Science fiction no more, the feasibility
study for data centers in orbit - ASCEND (Advanced Space Cloud
for European Net zero emission and Data sovereignty), is part of
Europe’s vast Horizon Europe research program.
Learn more about HPE Greenlake via
www.hpe.com/greenlake
1
A commissioned study conducted by Forrester Consulting, The Total Economic Impact
TM of HPE GreenLake, May 2020
2
A commissioned study conducted by Forrester Consulting, The Total Economic Impact
TM of HPE GreenLake, May 2020
3
A commissioned study conducted by Forrester Consulting, The Total Economic Impact
TM of HPE GreenLake, May 2020
44
TECHSENSE Magazine #03
Solve
Anidris et Dell :
UN PARTENARIAT
TITANIUM
| Propos recueillis par Michaël Renotte |
— Les piliers
« L’objectif de Dell Technologies est de guider ses clients dans
leur transformation digitale autour des domaines du cloud, de la
sécurité, du datacenter, de la digital workplace et des technologies
émergentes », explique Koen Segers. « Pour ce faire, nous
consacrons non seulement des moyens très importants à la R&D,
mais nous effectuons aussi des acquisitions d’entreprises et des
investissements dans des start-ups. Ces différents leviers nous
permettent de disposer d’un large panel de solutions et d’une forte
présence dans les multiples secteurs de la technologie. Cependant,
nous avons besoin de partenaires forts, capables de s’adapter à nos
exigences d’expertise mais aussi à celles des clients pour le conseil
et l’intégration de nos solutions. Anidris démontre depuis plus de 12
ans qu’il s’inscrit parfaitement dans cette approche », ajoute-t-il.
« Anidris est une société mettant l’accent sur des ressources
exclusivement basées au Luxembourg apportant un conseil de
qualité à nos clients. Nous mettons tout en œuvre pour développer
une relation de proximité et de confiance », précise Rémy Otin-
Eysseric. « Nous sommes partenaires de Dell Technologies depuis
la création de la société ANIDRIS : nous avons grandi ensemble, ce
qui nous a permis de créer des liens forts et de développer la même
orientation client ».
— Une offre unique
« Dell possède un portefeuille exhaustif de solutions avancées, innovantes
et sécurisées. Quant à nous, nous apportons une garantie
de résultat à travers notre expertise et nos services de conseil.
Nous proposons aux clients ce qui se fait de mieux sur le marché
et servons d’interlocuteur unique, facilitant les échanges avec les
différents constructeurs et s’appuyant sur notre expérience pour
fournir le meilleur support possible », souligne Rémy Otin-Eysseric.
« Le succès de la collaboration entre Anidris et Dell est assez unique
sur le marché Luxembourgeois », ajoute-t-il.
Rémy Otin-Eysseric
Sales Manager chez Anidris
Koen Segers
Channel Sales Director BeLux
chez Dell
Fondée en 2010, Anidris doit son succès à son
expertise et la qualité de conseil qui allient flexibilité,
innovation et proximité avec le client. Suite au
rachat d’EMC par Dell, Anidris est devenu le
partenaire privilégié de la société américaine sur le
territoire luxembourgeois. Nous avons réuni Koen
Segers, Channel Sales Director BeLux chez Dell
Technologies, et Rémy Otin-Eysseric, Sales Manager
chez Anidris, pour une discussion autour des points
clés de la collaboration entre les deux entreprises.
« Il est important de souligner qu’Anidris est l’unique partenaire à
obtenir le niveau « Titanium » de Dell Technologies avec des ressources
et revenus uniquement luxembourgeois ce qui constitue
le plus haut niveau de partenariat possible. Pour atteindre ce niveau,
il faut rencontrer plusieurs exigences, que ce soit en termes
de chiffre d’affaires ou de certifications », précise Koen Segers.
« Anidris est donc LE partenaire possédant toutes les compétences
indispensables pour implémenter la technologie de Dell et supporter
nos clients communs », conclut-t-il.
46
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TECHSENSE Magazine #03
Solve
INDUSTRY CL
PLATFORMS
A
Y
— What is an industry cloud platform?
An industry cloud platform is an enterprise software system
designed to help companies in the same industry work together
more efficiently. It provides shared resources, processes, and tools
that enable businesses to share data and collaborate on projects.
The platform allows for secure communication between industries
and faster collaboration on large-scale projects. It also enables
companies to track progress, manage resources and develop
solutions to common problems.
The platform provides centralized data storage and analytics
capabilities, allowing companies to access critical business
information quickly. Industry cloud platforms are becoming
increasingly important as businesses strive for greater collaboration
between industries and regions.
By leveraging an industry cloud platform, companies can accelerate
innovation, reduce costs and improve customer experience. In
addition, an industry cloud platform can help organizations respond
more quickly to changing market conditions and customer demands.
— Benefits of using an industry cloud platform
By leveraging the power of cloud computing, businesses can take
advantage of dynamic scalability and cost-effectiveness. This allows
them to quickly increase or decrease their computing resources
as needed while reducing costs associated with maintenance
and infrastructure. Here are some of the benefits that an industry
cloud platform can provide:
1. Increased Efficiency
By utilizing cloud infrastructure, businesses can reduce their IT
costs and staff requirements. Cloud platforms enable teams to
Industry cloud platforms provide
centralized data storage and analytics
capabilities, allowing companies to access
critical business information quickly.
work in real-time on projects without spending time managing
servers or other hardware. This reduces the need for manual
processes and allows users to focus on the most important tasks.
2. Increased Security
Industry cloud platforms are designed with security in mind,
providing the latest security protocols and technologies to protect
businesses from malicious attacks and data breaches. By using
cloud-hosted applications, businesses can keep their customers’
data safe while preventing unauthorized access.
3. Greater Flexibility
Cloud computing allows businesses to scale up or down quickly
depending on their needs. This allows them to meet peak demands
without investing in additional hardware, enabling businesses to
be more agile and cost-effective.
4. Faster Deployments
Industry cloud platforms enable businesses to deploy applications
faster than traditional methods. As cloud computing eliminates
the need for manual setup and configuration, businesses can
take advantage of the latest technologies more quickly and easily.
5. Improved Collaboration
Cloud-hosted tools allow teams to collaborate in real time across
multiple locations. Businesses can increase efficiency and
productivity by enabling remote workers to access the same
information and resources.
— How do industry cloud platforms work?
Industry cloud platforms are designed to help companies manage
their business and IT systems more efficiently. These platforms
enable businesses to deploy, configure, monitor, and secure different
applications within a single environment hosted in the cloud and
managed by the vendor. This enables companies to reduce costs
associated with hardware purchases, software licenses, and
maintenance fees while streamlining their IT processes.
Industry cloud platforms enable companies to access the latest
technology without investing. This can help companies stay ahead
48
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TECHSENSE Magazine #03
OUD
| By Nastassia Haux |
As increasingly competitive markets push businesses to
find more efficient ways of working, the emergence of
Industry Cloud Platforms has provided a novel solution
for companies looking to gain an edge. By introducing
cloud platforms specifically tailored to individual
industry needs, these technologies enable organizations
to streamline their processes through cost-effective
and powerful integrated solutions. Through optimized
workflows, data automation capabilities, and better
performance monitoring systems – among other
numerous advantages – Industry Cloud Platforms
have quickly become popular amongst companies
from all verticals. Let us explore how exactly it can
revolutionize your enterprise’s day-to-day processes!
of the competition while reducing their total cost of ownership.
Additionally, industry cloud platforms can provide the necessary
features to ensure data security and privacy while offering flexible
deployment options.
Industry cloud platforms are usually based on open-source
technology, which allows companies to customize their applications
as needed without needing a license or permission from the
vendor. This means that businesses can design unique solutions
tailored to their needs. Vendors often provide training and support
resources to help businesses get started quickly.
Industry cloud platforms are typically delivered as a service,
meaning businesses pay for the resources they use rather than
purchasing licenses and hardware upfront. This allows them to
save money on IT infrastructure since they only pay for what they
use. Additionally, industry cloud platforms can be accessed from
any device with an internet connection, allowing businesses to
work remotely and collaborate with other teams across the globe.
— How to choose the right industry cloud
platform for your business?
To make an informed decision about which industry cloud platform
is best suited for your business needs, here are some tips to help
you along the way.
1. Understand Your Business Requirements
Before you start, it is important to define your business requirements.
What type of applications do you need the industry cloud platform
for? What types of workloads will be running on the platform?
Answering these questions can help narrow down your options
and make selecting the right cloud platform easier.
2. Research
Once you have identified your business requirements, it is important
to research the different platforms available. Look for reviews and
information about the reliability and performance of each platform.
Additionally, consider the cost associated with each option and
which features are included in the plans offered by each provider.
3. Contact Providers
After completing your research, contact potential providers to
discuss the specifics of their platforms. Ask questions about
scalability, security, customer support, and pricing. It is also
important to ask how quickly the provider can deploy your
applications so that you are sure you will be able to meet your
business needs on time.
4. Test
Before committing to a cloud platform for your business, it is
important to test the platform. A good testing program should
include stress tests, load tests, feature and usability tests, as well
as security checks. This will give you an idea of how reliable and
secure the platform is and if it can handle your business workloads.
5. Compare
Once you have completed testing, compare the different cloud
platforms based on their cost and performance. Consider which
platform offers the most features for the best value and make
your decision accordingly.
By following these tips, you can ensure that you select an industry
cloud platform that meets all of your business needs while providing
a low total cost of ownership.
ALL IN ALL
As more and more businesses move
to the Cloud, industry-specific Cloud
platforms are becoming increasingly
popular. These platforms offer a
variety of benefits for businesses in
specific industries, from reducing
costs to increasing efficiency. If you’re
considering moving your business to
the Cloud, consider an industry-specific
platform that can help you get the most
out of the Cloud.
49
TECHSENSE Magazine #03
Solve
AI
TRISM
| By Yann Roll |
Artificial Intelligence (AI) is transforming various
industries, and its impact on society has been widely
debated. This is where AI TriSM comes in. AI
TRiSM (Trust, Risk and Security Management)
is necessary to verify an AI model’s governance,
trustworthiness, fairness, reliability, robustness, and
efficacy. Furthermore, it also provides safety measures
for data protection. Techniques like interpretability
and explainability of models and understanding how
operations and adversarial attacks can be resisted help
us manage AI trust and risk better. Let’s take a look to
understand this in detail.
AI TRiSM is quickly becoming
a hot topic in the tech world as
enterprises realize its potential
to revolutionize businesses’
operations.
What does it take to make AI safe and effective?
Organizations that manage trust, security, and risk in their artificial
intelligence models (AI TRiSM) are able to produce these models
safely and effectively. With a blueprint designed to protect the
community from the potential harms of AI, developers along
with the customers must prioritize trustworthiness, fairness,
robustness, and privacy when creating these models.
Research firm Gartner defines AI TRiSM as an extensive framework
that covers all aspects of model governance, from interpretability
and adversary attack resistance to explainability. Through this
comprehensive framework, organizations have confidence in
their models’ efficacy and can move more valuable AI models into
production with complete confidence.
Many IT leaders recognize the importance of AI TRiSM, as noted
by Gartner VP Analyst Avivah Litan. Without investing in the right
support and resources, organizations risk experiencing a lack of
user acceptance, both externally and internally. It’s essential to
act now and secure AI systems with continuous efforts instead
of one-off exercises. This way, possible malicious or overlooked
AI harms and compromises may not occur with time. Improved AI
outcomes will be achieved when these risks are considered through
an effective response team and strategies in place.
Why is AI TRiSM a trending technology?
AI TRiSM is quickly becoming a hot topic in the tech world as
enterprises realize its potential to revolutionize businesses’
operations. It’s no wonder that Gartner has predicted that by
2026, the adoption, business goals, and user acceptance of this
technology will have increased by 50%. The firm also forecasts
that AI-driven machines will account for one-fifth of the global
workforce and 40% of the economic productivity by 2028. This
illustrates why companies have released so many AI models, even
though IT leaders may be unable to explain or interpret them fully.
AI TRiSM’s clear potential will keep it on everyone’s minds over
the next few years.
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TECHSENSE Magazine #03
Which industries will benefit from AI TRiSM?
AI TRISM offers many benefits for many industries, particularly
those that work with programmatic advertising. Programmatic
advertising is a technology that merges different media channels
into one single platform to simplify purchasing and selling media.
The industry has seen exponential growth in recent years as
companies look to build more sophisticated marketing projects.
With AI TRiSM, industries will find new ways to target audiences
with precision, improve impressions at a higher quality, and
engage customers through innovative campaigns. Its intelligent
data insights continue to help businesses adapt quickly and offer
tailored recommendations for future advertisements. Companies
that invest in AI TRiSM now will benefit from its many advantages
in the long run.
However, organizations not vigilant about managing AI risk can
find themselves in a vulnerable position with potentially serious
implications. AI systems gone awry can have negative outcomes,
including data breaches, models failing to work as intended, much
greater security and privacy concerns, financial loss, reputational
damage, and harm to individuals.
For example, AI TRiSM is revolutionizing how advertisers target
audiences, allowing them to gain more insight into their current
customers. By employing sophisticated machine learning algorithms,
AI TRiSM can sift through and interpret a wide array of data from
various sources, resulting in a much more accurate understanding
of interests and preferences. This helps target existing customers
more accurately and uncover new potential customer segments
using a broader range of information than ever before. AI TRiSM
makes audience targeting easier and far more effective than ever.
Also, when organizations ill-equipped to implement AI technologies
are forced to make important decisions, they run the potential risk
of making bad calls due to incomplete or incorrect information -
compounding the torment. Thus, taking proper steps to manage
any AI risk before implementation should never be underestimated.
How is AI TRiSM being implemented?
With the increased regulation of AI, it’s more important than ever to
adopt practices that promote trust, transparency, and consumer
protection. Company leaders must embrace AI TRiSM to ensure that
their models are reliable, trustworthy, safe, and secure.
The best strategy is not to wait until the model is in production before
using these standards. This will help avoid costly issues arising from
using a system that hasn’t been properly secured. By familiarizing
themselves with malicious prospects and looking into AI TRiSM’s
solution set, IT leaders can be sure their data and systems are
consistently protected.
Therefore, implementing AI TRiSM allows organizations to gain the most
from their AI projects and improve business outcomes. By working
together as a team, the stakeholders from legal, compliance, data
analytics, security and IT can ensure that all potential issues are covered.
Also, this makes sure that every AI project has the right business
representation. This means that ethical and environmental concerns
are given just as much weight as technical ones. Through this synergy
of disciplines, organizations are better equipped to manage AI projects
in a manner that benefits their commercial objectives now and into
the future.
IN SHORT
• Artificial Intelligence is becoming increasingly
ubiquitous in day-to-day life, and with good
reason, as it has immense potential to increase
efficiency, productivity, and cost reductions for
organizations.
• The benefits can only be truly realized when AI
is trusted, secure and private. To ensure that these
criteria are met, many companies are turning to
AI TRiSM. It is a solution specifically designed to
maximize the model reliability and trustworthiness
of AI systems whilst taking into account privacy
and security considerations.
• A holistic approach such as this helps them
achieve better outcomes from their AI adoption
whilst simultaneously building trust with their
users.
• Automated systems can complete tasks more
quickly and accurately than humans, resulting in
increased output.
51
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d’une personne.
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TECHSENSE Magazine #03
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TECHSENSE Magazine #03
Network
GENERATIVE
AI
| By Michaël Renotte |
AI can be trained by feeding content into generative adversarial
networks, transformers, and variational autoencoders to create new
content that’s meaningful to people.
Generative AI is a type of semi-supervised machine
learning that uses neural networks to create new content
or interpret complex signal information. By training
the models with a large amount of content, they can be made to
generate new works like what people would create.
The uses for generative AI go beyond creating imagery. It could help
businesses with predictive maintenance or improving cybersecurity
analytics. It could help generate new ideas for drugs or assist in
quality analysis and medical diagnoses.
AI is picking up steam with more organizations adopting it in
2023. According to a survey by Info-Tech Research Group, AI will
receive the most net new investment by organizations by the end
of 2023. While 35% of organizations say they have already invested
in it, 44% of organizations say they plan to invest in it next year.
With a 9% change between committed investment and planned
investment, AI leads all technologies, followed by data lake at 5%
and data mesh at 5%.
Generative AI can play a role in enhancing the top use cases of AI.
Many businesses struggle with making use of unstructured data
for analysis. Generative AI can interpret that data and transform
it into structured data. That not only renders it usable in analytics
but trainable for robotic process automation (RPA). Generative AI
can also detect anomalies in network and application behavior,
aiding security systems in identifying threats.
— Drivers
Data needs to be collected and synthesized.
The need to manage unstructured data
In the age of data collection and in hope of becoming more datadriven
in their processes, organizations are struggling with how to
manage unstructured data. Unstructured data is the majority of data
collected, describing everything from written communications to
images to presentation decks. Basically, everything that’s not in a
database or spreadsheet. Without AI to make sense of it, businesses
can’t search this information and turn it into actionable insights.
Not Enough Data
In some areas of business, the problem is a lack of the specific data
they need to train an algorithm. The medical field often faces this
problem because of the sensitivity of patient data. One solution to
this problem is to create synthetic data: data that is generated by
AI that closely approximates a real example of that data. Synthetic
data is being used today to train various AI algorithms, from models
that will detect brain tumors on an MRI scan to self-driving cars.
Desire To Compete
Organizations are increasing their spending on AI because of
the potential benefits it offers. It can enable workers to do more
work faster, reducing costs by automating more tasks. It can help
discover new products more quickly and increase revenues. With
more commercialized options available to deploy generative AI
and more organizations investing, those that don’t invest may
fall behind.
— Every creative field will be impacted by AI
Speech recognition
OpenAI’s stated mission is to pursue artificial general intelligence.
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TECHSENSE Magazine #03
Organizations are increasing
their spending on AI because of
the potential benefits it offers. It
can enable workers to do more
work faster, reducing costs by
automating more tasks. It can
help discover new products more
quickly and increase revenues.
As a result, the nonprofit corporation has types of AI projects in
progress. On September 21, 2022, OpenAI released to open source
Whisper, a neural net that can recognize English speech with humanlevel
robustness and accuracy. OpenAI encourages developers to
use Whisper to add voice interfaces to their applications (Source:
OpenAI, 2022).
Fraud detection
Identifying a user through digital data small details of how they
move a mouse or what network their smartphone is connected to
at the moment is now possible with AI-developed fraud prevention
algorithms. The smallest details can be added up in an algorithm
that predicts the risk of fraud on any given transaction and flags it
for further inspection by a human (Source: IT Business Edge, 2022).
Software development
Non-technical workers will be aided in creating new applications
with AI-powered tools that write the code for them. GENIO is
one example, described as a low-code software development
program. It can generate code in both modern web architectures
and back-office solutions.
Video
Meta unveiled its Make-A-Video system in September 2022, which
allows users to type in words to describe a scene to generate a
video several seconds long that matches the prompt. In a Facebook
post, Meta CEO Mark Zuckerberg wrote, ″It’s much harder to
generate video than photos because beyond correctly generating
each pixel, the system also has to predict how they’ll change over
time.″ Currently no one is allowed access to the model outside of
Meta (Source: The Verge, Sept. 2022).
— Generative AI causes controversy
When considering the risks of adopting AI, consider some of these
AI controversies covered by the media in 2022. How could your
organization avoid receiving unwanted attention like this? In April,
OpenAI releases its DALL-E 2 image generator, which produces
biases that reinforce stereotypes. For example, women were more
likely to be depicted as nurses, and men were more likely to be
depicted as builders. OpenAI releases a fix to improve its image
diversity, but then users find it is less accurate at turning their
prompts into useful images (Source: NBC News, 2022). In June,
Google engineer Blake Lemoine claims that chatbot LaMDA is
sentient and publishes an existential conversation he had with
the bot to the web. He is later fired (Source: Washington Post,
2022). In August, Jason Allen won Colorado State Fair’s fine arts
competition with a piece generated using AI image generator
Midjourney, titled Théâtre d’Opéra Spatial, stoking controversy
among artists (Source: The New York Times, 2022).
— AI governance
New legislation in various jurisdictions, including Europe, are
defining new rules around when and how AI can be applied.
Organizations that are using AI in situations that governments
determine to be high risk will be required to do more to mitigate
risks. Yet today, 55% of organizations are doing nothing to govern
AI. As more organizations invest in AI and start applying it to
more decision-making processes, IT leaders should be putting
governance structures in place before they’re made to do so by
new regulations.
Also important to watch will be the progress of new legislation to
regulate AI. On 12 April, 2021, the European Commission launched
the EU AI Act proposal, a draft legislation to promote ″trustworthy
AI″ in the EU. The regulation could enter into force in 2023 in a
transitional period.
57
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L-1724 Luxembourg
+352 20 60 29 410
RE
58
Multicloud
as a Service
We simplify
multicloud complexity
From consulting and migration to management and
optimization, we help our clients get the most out
of multicloud. Our lifecycle services come with 360
observability to deliver efficiencies, cost advantages
and compliance. Unleash innovation with us.
We enable a connected future
services.global.ntt
Ensuring that
work is always
a pleasure.
As your business develops,
so should your equipment.
BIL Lease allows you to renew your construction equipment while keeping
costs down. Renting your equipment allows you to always stay ahead of
the curve. Find out more about the full range of BIL Lease services:
bil.com/leasing
Société Luxembourgeoise de Leasing BIL-LEASE, 42 rue de la Vallée, L-2661 Luxembourg, RCS Luxembourg B-38718