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ITIL®4 – A Pocket Guide
Sinopsis :
'The ITIL pocket guides of Van Haren Publishing are since
longrecognized as the industry classic guide on the topic of
ITIL, in manylanguages. Over the years this authoritative guide
has earned its placeon the bookshelves and in the briefcases
of industry experts as theyimplement best practices within their
organizations.This pocket guide will provide readers with an
understanding of theITIL 4 service management framework,
by:&#8226understanding the key concepts of service
management&#8226understanding how the seven ITIL guiding
principles can help anorganization adopt and adapt service
management&#8226understanding the four dimensions of
service management&#8226understanding the purpose and
components of the ITIL servicevalue