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ITIL®4 – A Pocket Guide
Sinopsis :
'The ITIL pocket guides of Van Haren Publishing are since
longrecognized as the industry classic guide on the topic of
ITIL, in manylanguages. Over the years this authoritative guide
has earned its placeon the bookshelves and in the briefcases
of industry experts as theyimplement best practices within their
organizations.This pocket guide will provide readers with an
understanding of theITIL 4 service management framework,
by:&#8226understanding the key concepts of service
management&#8226understanding how the seven ITIL guiding
principles can help anorganization adopt and adapt service
management&#8226understanding the four dimensions of
service management&#8226understanding the purpose and
components of the ITIL servicevalue

system&#8226understanding the six activities of the service
value chain, and howthey interconnect&#8226knowing the
purpose and key terms of 15 of the 34 ITIL
practices&#8226understanding seven of these 15 ITIL
practices in detailAll exam requirements for the ITIL 4
Foundation exam are coveredin this pocket guide. It also
provides support for everyone who hasknowledge of previous
ITIL editions and is looking for a bridge tothe new edition. ITIL
4 took a big leap into the modern world of ITservice
management, covering the latest principles and practices ina
customer-focused, service-centric way, enabling Agile
principles formaximum support of any business.