Airport Engineering Planning, Design, and Development of 21st ...

278 Airport Capacity
Good
Tolerable
Passenger perception
of service
Service
provision
Time
Poor
Figure 7.15 Three-dimensional perception–response model of time and space (40).
three-dimensional response surface with two independent variables—space provision
and time spent in processing and holding facilities—as depicted in Figure 7.15.
Similar to the above perception–response three-tier concept, the IATA provides
guidance on maximum queuing time in the terminal processing facilities. This queuing
time standard augments the previous space standards indicated in Table 7.5b. Other
references provide similar guidance on queuing time (35, 41). The IATA’s maximum
queuing guidelines are indicated in Table 7.6.
Functional Types of Landside Facilities
To understand the relationship that influences the capacity of landside facilities, description
of the operational characteristics of these facilities and factors airport planners
normally consider in designing them need to be well understood. As landside facilities
and the entities using them are inherently different functionally, each would have a
different set of capacity–LOS relationship.
Processing. The demand–capacity relationship of processing facilities generally follows
the typical M/M/1queuing relationship (described earlier in this chapter). In
evaluating the capacity of processing facilities in the terminal landside, the demand
Table 7.6 Maximum Queue Time LOS in Processing Facilities (37)
Processing facilities Short to acceptable (min) a Acceptable to long (min)
Check-in economy 0–12 12–30
Check-in business class 0–3 3–5
Passport control (arrival) 0–7 7–15
Passport control (departure) 0–5 5–10
Baggage claim 0–12 12–18
Security check 0–3 3–7
a When queue time = 0 min, there is no queue.