[BOOK] How to Win more Patients We are selling well-being not healtcare service

How to Win more Patients: We are selling wellbeing,
not healtcare service. Almost all caregivers
are trained for pure medicine but not trained for
patient experience
[BOOK] How to Win more Patients: We are selling well-being, not healtcare service. Almost
all caregivers are trained for pure medicine but not trained for patient experience [EBOOK]
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[BOOK] How to Win more Patients: We are selling well-being, not healtcare service. Almost
all caregivers are trained for pure medicine but not trained for patient experience [EBOOK]

Description
There is no pure medical driver in the top 10 drivers of likelihood to recommend a healthcare service. The
medical competence of the doctor or the nurse are not in that top 10 drivers. Or to be recovered/healed,
outcome of the surgeries and treatments are not at the top 10 drivers as well. Moreover, no one talks about
infection rates of the hospital while recommending. Isn’t that very interesting while literally you are selling
healthcare services and patients actually does not care the medical adequacy, results, knowledge, standards
and experience you have. Yes it is extraordinary and like %99 of healthcare leaders does not know that.Let
me shock you more: We are not selling healthcare service, we are selling well-being.Almost all caregivers
are trained for pure medicine but never trained for well-being. Never trained for how to get confidence,
working together, give memorable experience, cleanness, online reviews, listen to the patient and
management of waiting time and complaints.You will find out innovative and previously unmentioned ideas
and facts about patient experience and healtcare management.This book presents a unique opportunity for
healthcare professionals to encounter new and unheard-of tactics that can make a difference in their patient
experience management. Additionally, it serves as a useful resource for new starters in healthcare
management, as well as experienced leaders and care providers who seek to elevate their patient experience
and increase patient traffic to their healthcare organization. It can also be a helpful tool to measure the
experience of the whole healthcare organization and how to fragment it into smaller sections and how to
improve them one by one. Doctors will get the best ideas for increasing the likelihood of recommendation,
nurses will get some really good points to help them improve the patient experience, executives will learn
where to focus and leverage their number of reference patients, cleaning and food service leaders and
reception leaders will change their way of working. Additionally, contact center and web leaders will find
valuable ideas for better experience, and the patient relation department will learn how to deal with and
solve the patient complaints with full satisfaction.