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managed services THE MAKING OF A MANAGED SERVICE MIKE RICHMOND, TECHNICAL SERVICES MANAGER AT BROOKCOURT SOLUTIONS, TOOK TIME OUT TO TALK TO STEVE USHER, BROOKCOURT'S SECURITY SERVICES MANAGER, TO UNDERSTAND MORE ABOUT HOW MANAGED SERVICES WORK AND HOW THEY BENEFIT BUSINESS What is a managed service and what types of managed services exist? A managed service is typically a service, product or role that is provided by a third party, where the third-party reports to the company they are contracted to. This can be anything from managing the endpoint anti-malware, to the mail or web gateways, or, in some cases, having a whole job role, such a data protection officer (DPO) or chief information security officer (CISO) that is carried out by the third party. How do managed services benefit a business? Managed services are of great benefit for multiple reasons. However, the primary reason, in my opinion, is the high-quality skill sets of staff engaged in the managed service provision (MSP), which is a cost benefit to the customer as, if the customer directly employed staff with those skill sets, their costs would be higher. Ability to limit full-time employee (FTE) head count Ability to have the latest version of a product and ensure those managing it are skilled on that product Access to highly specialised and experienced resources that would normally be outside of the budget of smaller companies Access to technology that could be outside the budget/reach of smaller companies Ensure the use of industry best practices for the various products and services. Enterprise organisations like financial institutions and big brands can afford to buy into the top technology - how do smaller organisations fare when it comes to their security posture? Access to top-tier technology can be a challenge to smaller companies, due to the cost of the technology and the skills that are required to utilise the technology and gain the most benefit from it. This is where MSPs can be leveraged to provide tier technologies that are wrapped in a service that enhances a company's security posture. Last year, we saw the launch of Mind Security, a new managed service offering. Can you tell me how it helps organisations with their security? The service essentially supports businesses with managed public breach monitoring and endpoint protection, and we plan to launch further solutions into the Mind Security portfolio in the coming months. What are the top security challenges all businesses face today? There are security challenges facing all companies daily and this list is expanding constantly. 22 computing security July/August 2023 @CSMagAndAwards www.computingsecurity.co.uk
managed services Unfortunately, many of the challenges that companies faced decades ago still exist, alongside newer challenges. Ransomware Ransomware is the top of just about every list, in terms of what concerns not just cyber security professionals, but anyone that is involved in the day-to-day activities of a business. Ransomware can have an impact on a business, from the internal disruption, loss or theft of data to the damaging impact to the company's reputation and brand in the public eye, which can result in a loss of income in the long term. The complexity of the ransomware is increasing, as are the vectors for attack and ways in which the cyber criminals are attempting to make money from an incident. Ransomware is understandably the top concern, due to the numerous ways in which an incident can impact a company; this is unlikely to change anytime soon. Credential Re-use Closely following ransomware, in terms of security concerns, is STILL credential reuse, even in the modern age of security awareness training, with public campaigns focusing on password security. Credential re-use remains a top concern, due to the fact employees often reuse company passwords on public sites. An attacker, with the right level of recon, will be able to use this to their advantage, if the employee has appeared in any user breaches of major sites. Phishing Attacks Phishing (Vishing, Smishing etc) and all attacks of this nature are a major concern, not just for businesses, but for the public as well. Phishing is one of the most common methods of attack and the complexity of the attacks is increasing substantially. Phishing is used to deliver numerous different malicious payloads, the most concerning being ransomware or trojans, both of which can have a devastating impact on the systems and companies affected. Mind Security describes itself as Cyber Security Peace of Mind. Can you explain the benefits of this service for your prospective customers? Mind security provides peace of mind by addressing two of the most common cyber security concerns experienced by businesses. Mind Security has chosen products that are best-of-breed for dealing with ransomware and credential re-use. The endpoint anti-malware product that has been adopted has some of the fastest reaction times of any product, as well as utilising AI to detect known and unknown threats. The technology adopted for the breach monitoring service has demonstrated itself to be one of the most effective in the industry, utilising one of the largest and most well-maintained databases of breached credentials/data. How do you decide which products are a good fit for the making of a managed service? We look for products that are best of breed, that are innovative or, if not innovative, have a solid track record of providing the service they set out to. There is a large focus on automation within the products that have been chosen, along with additional consideration given to the use of technologies, such as threat intelligence and, where feasible, artificial intelligence. We have been exceptionally careful to ensure that we only look at products touting AI, where there is a legitimate use case for the technology. The endpoint security offering within the service is driven by Deep Learning, which is a variant of Artificial Intelligence. What are the benefits of this? I think it is best we allow an AI to answer this in a few words. "Deep learning excels at automatically learning complex patterns from raw data, enabling hierarchical feature learning and achieving state-of-the-art performance in specific domains" Source: ChatGPT How do people find out more? Brookcourt has a team dedicated to supporting businesses to learn more about its products and solutions. To find out more about Mind Security, email the team at: enquiries@mindsecurity.co.uk mindsecurity.co.uk 01737 886 111 Useful Link: https://www.corporatescreening.com/blog/ 10-things-to-consider-when-looking-for-amanaged-service-provider www.computingsecurity.co.uk @CSMagAndAwards July/August 2023 computing security 23
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