FirstService Residential Brandbook-6x9-digital-080423-single
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1<br />
2<br />
3<br />
4<br />
We know our Mission, Core Values,<br />
and Global Service Standards and<br />
delight our customers by living them<br />
every day.<br />
We fulfill our Mission through our<br />
diverse and empowered associates<br />
who collaborate to proactively improve<br />
our service.<br />
Every interaction matters. We engage<br />
with friendly greetings and a sincere<br />
offer to assist. Our communications are<br />
accurate, clear, and reflect a respectful,<br />
warm, and professional tone.<br />
We listen with genuine curiosity and<br />
empathy. We seek clear understanding<br />
and ensure we have met expectations.<br />
5<br />
We respond to all communication<br />
with a sense of immediacy. When a<br />
resolution cannot be provided right<br />
away, we communicate a clear set of<br />
expectations and a timeline.
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