Racing Welfare's Annual Review 2022/23

THE GATEWAY
TO OUR
SERVICES
Racing’s Support Line is the gateway to all of Racing Welfare’s services, offering everything from in-the-moment emotional support,
practical advice and guidance, to access to occupational health or careers advice. Crucially, the support line is available 24/7, 365 days
of the year to everyone working in the racing industry.
2022 was the second year of our contract with Care first. We made significant changes to the contract when we changed provider,
removing call types such as befriending and housing maintenance calls, and reframing the service to become a more comprehensive,
specialist Employee Assistance Programme (EAP) provision. The quality of the call handling remains high, with the 24/7 counsellors
being well utilised along with the Citizen’s Advice trained team.
Racing’s Occupational Health Service was the most-accessed service via Racing’s
Support Line in 2022, with enquiries about financial assistance closely following.
This is to be expected, as the cost-of-living and fuel crises began to have a
significant impact on people’s lives. Mental health enquiries were the third most
common call type and again, given the cost-of-living pressures that arose towards
the end of 2022, this is as expected.
1,232
NEW REFERRALS
OCCUPATIONAL
HEALTH
WAS THE MOST
ACCESSED SERVICE
IN 2022