Curriculum Vitae - NYU Wagner - New York University

EDUCATION
Lucy H. MacPhail, Ph.D.
Assistant Professor of Health Policy and Management
Robert F. Wagner Graduate School of Public Service
New York University
295 Lafayette Street, 2 nd floor, New York, NY 10012
(212) 998-7464 lucy.macphail@nyu.edu
Ph.D., Harvard University, Cambridge, MA 05/2010
� Health Policy, Management specialization at Harvard Business School
� Dissertation: “Work Process Failure and Organizational Learning in Health Care Delivery Settings”
� Committee members: Amy Edmondson (chair), Harvard Business School; Julie Battilana, Harvard
Business School; Peter Marsden, Department of Sociology, Harvard University
A.B., Harvard University, Cambridge, MA 06/2001
Bachelor of Arts, History and Literature, magna cum laude
PUBLICATIONS (IN PRINT OR FORTHCOMING)
MacPhail, L. & Edmondson, A. 2011. The Importance of Work Context in Organizational Learning
from Error. Chapter in Errors in Organizations. D. Hofmann & M. Frese, eds. SIOP Organizational
Frontiers Series, Psychology Press.
MacPhail, L., Roloff, K. & Edmondson, A. 2009. Collaboration Across Knowledge Boundaries:
Reciprocal Expertise Affirmation as an Enabling Condition. Chapter in Exploring Positive Identities
and Organizations: Building a Theoretical and Research Foundation. L.M. Roberts & J. Dutton, eds.
Psychology Press.
MacPhail, L., Neuwirth, E. & Bellows, J. 2009. Coordination of Diabetes Care in Four Delivery Models
Using an Electronic Health Record. Medical Care 47(9): 993-999.
Press, M., Michelow, M. & MacPhail, L. Care Coordination in Accountable Care Organizations:
Beyond Structure and Incentives. American Journal of Managed Care (forthcoming).
MANUSCRIPTS UNDER REVIEW AND WORKING PAPERS
MacPhail, L. Corrective Organization Action in Response to Adverse Events at an Academic Medical
Center. Best Paper, Health Care Management Division, 2012 Academy of Management Annual
Research Meeting; Best Papers Proceedings, 2012 Academy of Management Annual Research Meeting.
MacPhail, L. Organizational Review of Adverse Events at an Academic Medical Center. Newman
Award finalist for Best Paper Based on a Dissertation, 2011 Academy of Management Annual Research
Meeting; Best Paper Based on a Dissertation, Health Care Management Division, 2011 Academy of
Management Annual Research Meeting.
Lucy H. MacPhail, Ph.D. CV updated 08/29/2012
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MacPhail, L. Delivery Model Design in Relationally-Intensive Services: The Intervening Role of the
Dyadic Therapeutic Relationship in a Health Care Setting.
MacPhail, L. Interpersonal Coordination in a Context of High Informational Continuity: Role-Based
Work Process Failure and Information Technology Integration.
AWARDS AND DISTINCTIONS
Best Paper, Health Care Management Division, 2012 Academy of Management Annual Research
Meeting.
Best Papers Proceedings, 2012 Academy of Management Annual Research Meeting.
Newman Award Finalist for Academy-Wide Best Paper Based on a Dissertation, 2011 Academy of
Management Annual Research Meeting.
Best Paper Based on a Dissertation, Health Care Management Division, 2011 Academy of
Management Annual Research Meeting.
Best Papers Proceedings, 2011 Academy of Management Annual Research Meeting.
Honors, Doctoral Special Field Exam in Management, Harvard Business School, 2007.
Harvard University Bok Center Certificate of Distinction in Teaching, 2006.
CONFERENCE PRESENTATIONS AND INVITED LECTURES
MacPhail, L. Corrective Organizational Action in Response to Adverse Events at an Academic
Medical Center.” Podium presentation at 2012 Academy of Management Annual Research Meeting,
August 6, 2012, Boston MA.
MacPhail, L. “Corrective Action Planning and Implementation at an Academic Medical Center.”
Podium presentation at 2012 AcademyHealth Annual Research Meeting, June 25, 2012, Orlando FL.
MacPhail, L. “Organizational Review of Adverse Events at an Academic Medical Center.” Podium
presentation at 2011 Academy of Management Annual Research Meeting, August 15, 2011, San
Antonio TX.
MacPhail, L. “Learning and Accountability: Adverse Event Review at an Academic Medical Center.”
Podium presentation at 2011 AcademyHealth Annual Research Meeting, June 13, 2011, Seattle WA.
MacPhail, L., Neuwirth, E., & Bellows, J. “Organization of Diabetes Care: Impact on Coordination and
Patient Experience.” Podium presentation at 2008 AcademyHealth Annual Research Meeting, June
9, 2008, Washington, D.C.
Lucy H. MacPhail, Ph.D. CV updated 08/29/2012
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MacPhail, L. “Organizational Models of Diabetes Care: Learning from Variation within an Integrated
Health System.” Invited lecture presented at Endocrinology Grand Rounds, Beth Israel Medical
Center, April 30, 2007, New York NY.
TEACHING
Faculty, Health and Medical Care, NYU Wagner Fall 2010 - Present
Faculty, Health Care Management I and II, NYU Wagner Fall 2010 - Present
Teaching Fellow, Introduction to Health Care Policy, Harvard University Fall 2006
RELEVANT WORK HISTORY
New York University, New York, NY 09/2010 – Present
Assistant Professor, Robert F. Wagner Graduate School of Public Service.
Kaiser Permanente, Oakland, CA 11/2005 – 12/2007
Intern and Project Co-Investigator, Care Management Institute.
Institute for Healthcare Improvement, Cambridge, MA 10/2005 – 05/2006
Research Associate. Research and project support.
Eastern Massachusetts Healthcare Initiative, Boston, MA 07/2006 – 01/2007
Member, Delivery Systems and Information Infrastructure workgroup.
Harvard Program for Health Systems Improvement, Cambridge, MA 07/2005 – 12/2005
Ph.D. Student Researcher. Project support for program office.
The Advisory Board Company, Washington, D.C. 10/2001 – 06/2004
Health care research analyst, Syndicated Research department.
Consultant, 4/04-6/04; Senior Analyst, 9/02-3/04; Analyst, 10/01-8/02.
Lucy H. MacPhail, Ph.D. CV updated 08/29/2012
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