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Financial Scamming and Fraud

Financial scamming and its impact have been receiving a higher public profile in recent months, yet though it is recognised as a growing problem, there is a lack of clear research and evidence into the scale of the problem, its causes and the impact on the public.

Financial scamming and its impact have been receiving a higher
public profile in recent months, yet though it is recognised as a
growing problem, there is a lack of clear research and evidence
into the scale of the problem, its causes and the impact on the
public.

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2018 asks<br />

Challenge to financial institutions:<br />

All financial institutions should set out the steps they will<br />

take to identify customer susceptibility to fraud <strong>and</strong> scams <strong>and</strong><br />

implement appropriate protective measures.<br />

• Publishing performance data so customers can hold financial<br />

institutions to account.<br />

• Adoption of the British St<strong>and</strong>ards Institute’s code of practice.<br />

• Continuation of partnership work with the Joint <strong>Fraud</strong> Taskforce.<br />

<strong>and</strong> active pursuit of systems to stop fraudulent payments <strong>and</strong><br />

block fraudulent but authorised push payments.<br />

• A strong focus on prevention by all financial institutions through<br />

raising awareness <strong>and</strong> staff training on recognising signs of<br />

scam <strong>and</strong> fraud susceptibility<br />

• Adopting initiatives such as Friends Against Scams.<br />

Challenge to government:<br />

The government should publish a joint strategy on fighting<br />

fraud <strong>and</strong> reducing harm to the public from fraud <strong>and</strong> scams.<br />

This strategy should:<br />

• Be shared across all government departments that have<br />

responsibility for fraud, scams <strong>and</strong> financial abuse (including the<br />

Home Office, the BEIS <strong>and</strong> the DCMS).<br />

• Set out methods of sharing best practice <strong>and</strong> ensuring consistent<br />

messaging across all sectors.<br />

The aim: to reduce duplication <strong>and</strong> confusion <strong>and</strong> enable joint<br />

commitment to fight fraud.<br />

Challenge to local government:<br />

Local authorities should ensure they have strategies to tackle<br />

fraud which link relevant services, including Safeguarding Adult<br />

Boards <strong>and</strong> adult social care, trading st<strong>and</strong>ards public health.<br />

These strategies should include:<br />

• Action supporting individuals <strong>and</strong> improving their wellbeing.<br />

• Prevention of harm from abuse<br />

• Intelligence sharing, disruption of criminal activity <strong>and</strong> law<br />

enforcement<br />

Improve fraud awareness in the next generation:<br />

One of the fastest growing groups of people responding to<br />

scams is young people aged under 25.<br />

To upskill future generations we believe financial education should<br />

be a compulsory part of the school curriculum from Key Stage 3 to<br />

include:<br />

• <strong>Fraud</strong> <strong>and</strong> scam awareness<br />

• <strong>Financial</strong> literacy skills

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