warranty certificate cork - Avalon Carpet Tile & Flooring

CORK
STRUCTURAL
AND
WEAR
WARRANTY
WARRANTY CERTIFICATE
Contents
Extended Structural and Wear Warranty
Extended Warranty Coverage
Product Guarantees
Maintenance
Exclusions
Born of Nature, Fashioned for Living TM

Amorim Revestimentos, the manufacturer of Wicanders product lines, warrant that each of its flooring products meets the quality
standards at the time of delivery. We take pride in designing each of our products with the goal of providing the best flooring
for your needs.
In addition, we use the highest quality components and quality control techniques to ensure the reliability and long life of our
products.
RESIDENTIAL
COMMERCIAL
EXTENDED STRUCTURAL AND WEAR WARRANTY EXTENDED WARRANTY COVERAGE
We warrant, that our flooring products, when supplied as new
and through approved outlets, shall be free of defects in
lamination, assembly, milling, dimension and grading, and that
the Surface Wear Layer will not wear through within the periods,
after invoice date, indicated in the table above. The term “wear
through” is defined as the 100% reduction of the Surface Wear
Layer over an area comprising 5% of the total Surface Flooring
installed.
Wicanders Finishing Touches
Product Surface Function Drying Time Dilution Rate Coverage
Xtreme Natural Cleaner WRT Finishes Regular Maintenance 5 mins
Fast and Easy Installation
Warmth
SERIES
100
UV WRT
WARRANTY
YEARS
------
Wicanders Soft Cleaner Hard Wearing Surface,
PU, UV, HPS
SERIES
300
WRT
WARRANTY
YEARS
WARRANTY
YEARS
(a) Prevarnished (PU) products - Must be varnished on-site with minimum 1-2 coats of W-700 or W-2000 or any other varnish approved by Amorim Revestimentos • (b) Prevarnished
(PU) products - Must be varnished on-site with minimum 1-2 coats of W-2000 or any other varnish approved by Amorim Revestimentos
Regular Maintenance
SERIES
200
WRT PU
If in the unlikely event our products do not perform according
to the applicable warranty, we will, at our option, repair, refinish
or replace such portion, with the same product or another
product of equal value (at our selection), or refund the price
paid - if replacement or repair cannot be made in a timely
manner.
During the first three (3) years of this warranty we assume liability
of removal of defective products and installation of replacement
products, at no cost to you. After this period (when applicable),
we shall only provide the flooring products for replacement,
free of charge.
Easy Maintenance
WARRANTY
YEARS
WARRANTY
YEARS
10-15 mins In water 1:50 to 1:200 400 sq. ft/L
Environmentally Friendly
(a)
(b)
SERIES
1000
HPS
SERIES
2000
HPS
WARRANTY
YEARS
WARRANTY
YEARS
In water 1:50 to 1:100 400 sq. ft/L
Healthy
SERIES
3000
HPS
Comfortable

HARD WEARING SURFACE (Series 1000, 2000, 3000)
•Dry sweep the floor to remove any dirt or residue. Wet adhesive
must be removed immediately from the new floor, using a damp
cloth. If the adhesive has dried it should be removed with a
cloth dampened with white spirit. (applies to Series 200 and
Series 2000)
•In order to allow adhesive to set properly, a new floor should
not be cleaned with water at least 24 hours after the installation
has been completed. Water may affect the adhesive.
•Do not move or place furniture on the new floor for at least 24
hours to avoid the possibility of permanent indentation.
•After this period of time, vacuum or sweep the floor and damp
mop with a recommended product, to remove any dirt left over
from the installation.
WRT (Series 100, 200, 300)
•Vacuum or sweep the floor and damp mop with a recommended
product, to remove any dirt left over from the installation.
•The Wicanders floor coverings with Xtreme WRT finish should
be cleaned with Xtreme Natural Cleaner or Wicanders Soft
Cleaner.
Silence
Fire Reaction
Durability
Design
MAINTENANCE
IMMEDIATELY FOLLOWING INSTALLATION LONG-TERM MAINTENANCE
HARD WEARING SURFACE (Series 1000, 2000, 3000)
•After carefully reading the instructions on the bottle, spread
the product over the floor in even strokes.
•Make sure that you cover the whole floor with a thin even coat,
without applying it too thinly.
•Allow the floor to dry completely before walking on the newly
treated surface.
•For recommended cleaners, visit www.wicanders.com, or
contact your local dealer.
WRT (Series 100, 200, 300)
All Wicanders Xtreme WRT floorings (Series 100, Series 200
and Series 300) come with a factory finished wear layer and
are ready for immediate use after installation. No finishing or
refinishing is required after installation or during the use of the
floor. Only for very specific situations is it possible to apply an
additional Xtreme WRT lacquer finish. However, this Xtreme
WRT lacquer finish can only be applied by certified installers.
For more information; please consult our website or your
Wicanders dealer.
REGULAR MAINTENANCE TIPS TO KEEPING YOUR FLOOR LOOKING GREAT
HARD WEARING SURFACE (Series 1000, 2000, 3000)
•Vacuum or sweep the floor to remove any loose grit and debris,
using a soft, clean brush
•Dilute the cleaner, following the instructions on the bottle
•Mop over the entire area, keeping the mop moist rather than
wet
•Allow the floor to dry completely
WRT (Series 100, 200, 300)
•Dust mop or vacuum regularly.
•Mop your floors with a high quality sponge mop. Use only
clean water, nothing else is needed. Periodically, use Wicanders
Soft Cleaner or Xtreme Natural Cleaner following instructions
on the label. Wring out the sponge mop vigorously. Mop in the
direction of the grain. If you see water on your floor, your sponge
is probably too wet.
•Do not use any oils or waxes on dust mop
•Use a sponge mop dampened slightly with water or Wicanders
recommended cleaner (Wicanders Soft Cleaner or Xtreme
Natural Cleaner), on a regular basis, to remove any kind of soil
and grit. The frequency of cleaning depends on the amount of
traffic (daily - weekly)
•Never use anything other than water or Wicanders recommend
cleaner on your Wicanders floor coated with Xtreme WRT finish.
•You may want to press the mop into a dry towel to remove
excess moisture. For heavily soiled floors, use Wicanders
recommended cleaners only. (Wicanders Soft Cleaner or Xtreme
Natural Cleaner)
•Use doormats at all entrances to remove dirt and grit carried
on footwear
•Clean up spills and spots immediately
•Use felt pads on chair and furniture legs and replace them as
they wear out
•Furniture castors should have a width proportional to the
supported weight
•Use protective office mats under rolling chairs
•If works will take place in the room where the floor is installed,
protect with craft paper, plywood or hardboard
•Cork, as a natural material may tend to fade when exposed
to sunlight. Use blinds, curtains or other sun screening system
to minimize this effect
•Avoid excessive moisture on the floor.
•Ideal and healthy room conditions are 35 - 65% relative
humidity at 68°F (20°C).
ON ALL SURFACES, NEVER:
•Use latex or rubber backed mats as they can permanently
stain the floor.
•Use cleaning products with abrasive ingredients or solventbased
ingredients, e.g. acetone
•Use wire brushes
•Drag furniture across the floor
•Use a wet mop or pour water directly on the floor
•Use wax, polish, or abrasive cleaners, steel wool or scouring
powder
For more information on maintenance, visit our website www.wicanders.com, or consult your local Wicanders dealer.
Slip Resistance
Astatic Floor
Low VOC

EXCLUSIONS
This Warranty does not apply to flooring products sold as
"second choice" or "promotions". No installer, dealer, agent
or employee has the authority to alter the obligations or
limitations of this Warranty.
This Warranty: 1) is valid from the date of purchase, 2) applies
only to flooring products in their original installation location,
3) is extended only to the first end user/purchaser, whose
name is written in the invoice 4) is not transferable, 5) shall
expire if the product or installation location is transferred or
re-sold.
This Warranty shall not apply in any of the following cases:
1. improper or inadequate installation, meaning installations
not made with recommended auxiliary products and according
to recommended procedures.
2. improper or inadequate subfloor patch, underlayments, or
subfloors, meaning installations made over not recommended
1) subfloor patches (e.g. calcium sulphate-type), 2)
underlayments (e.g. gypsum-based), 3) subfloors (e.g. plaster),
4) subfloor conditions (e.g. excessive moisture, unevenness,
dirt), or any other subfloor that was not allowed to dry
sufficiently.
3. inadequate product choice for the flooring use conditions,
meaning that the flooring product is not the one recommended
for the specific traffic and load conditions. Flooring products
are intended for indoor applications only.
4. improper or inadequate maintenance, meaning that
maintenance is not made using recommended products and
following respective instructions indicated on the maintenance
product's packaging.
5. unapproved modification or repair, meaning operations
not specifically recommended by us, including any
refurbishment operation of the flooring product.
6. extreme environmental conditions, meaning transportation,
storage or installation of the flooring product in inappropriate
locations or environments, exposure to extreme heat, moisture
or dryness (more than 65%, less than 35% R.H). This warranty
does not cover cracking, warping or soiling.
Remark: flooring products are based on natural materials,
and will expand and contract through heating and non-
heating seasons, thus experiencing some separation between
the planks/tiles at different times during the year. Such
separations are not considered a product defect and are not
covered by this warranty.
7. accidents, abuse, misuse, force majeure, meaning not
recommended use, damage from heavy furniture or equipment
used without sufficient protection, impact damage, scars from
sharp or pointed objects, cuts, tears, scuffs, scratches or other
damages caused by lack of proper preventive care, misuse,
negligence, burns, water, erosion, spiked heel shoes, pebbles,
sand or other abrasives.
8. detectable defects, verified prior to installation shall be
covered by this Warranty only if the defective products are
not installed, and the notification is made without delay after
the defect is or could have been detected.
9. difference in shade or color. Our flooring products are
based on natural materials. We do not warrant any difference
in shade or color between samples/photographs and the
actual flooring, 2) from batch to batch, 3) due to exposure to
sunlight, 4) resulting from replacement of a portion of your
floor, 5) resulting from the different age and history of the
same product reference/batch.
No other warranty, express or implied, is made. Under this
warranty, we assume no liability for damages arising from the
purchase, use, or inability to use this product, or from any
special, indirect, incidental, or consequential damages. By
this, we mean any loss, expense, or damage other than to the
flooring itself that may result from a defect in the flooring,
incurred or suffered by or occasioned to the end
user/purchaser of a defective product, or to any third party.
This warranty gives you specific rights but does not affect any
legal rights of any end user/purchaser, and you may also
have other rights, which vary from country to country. Some
countries do not allow the exclusion or limitation of implied
warranties or of incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
IF YOU HAVE A WARRANTY CLAIM
In the unlikely case that you detect a problem with your
flooring product, please take the following steps:
1. Provide your supplier with written notice of the problem,
proof of the purchase date, type and grade of the defective
products and amount of flooring involved. Please document
your communication and keep the information on file until
your problem is resolved.
2. If you are not satisfied with your suppliers recommendation,
an authorized representative must inspect and verify the
defect. We reserve the right to designate a representative to
inspect the floor and remove samples for analysis.
If such defect is verified, we will proceed as described in
point 3. In the event that we disagree with your claim, we
reserve the right to submit the matter to arbitration by qualified,
disinterested third party.
3. If your supplier is unable to solve the problem, contact our
head office.
Amorim Flooring North America
7513 Connelley Drive Suite M - Front
21076 Hanover Maryland · USA
Tel: 410 553 6062 (6063 / 6064)
Fax: 410 553 6123
e-mail: info@amorimus.com
www.wicanders.com