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SHAREHOLDERS’ REVIEW AND SUMMARY FINANCIAL STATEMENT 2005<br />
EXPANDING<br />
HORIZONS<br />
ENTERING NEW SEGMENTS, EXPANDING OUR BRANDS<br />
INTO NEW GEOGRAPHIES, ACQUIRING NEW CATEGORIES<br />
STRONG FINANCIAL RESULTS • DIVIDEND UP 15% • BHI ACQUISITION – NEW PLATFORM FOR GROWTH
<strong>Reckitt</strong> <strong>Benckiser</strong> continued to expand its business with<br />
good results in 2005. We further strengthened our brand<br />
and market positions behind successful new products,<br />
entered new segments and extended our portfolio into<br />
new geographic markets. We also substantially strengthened<br />
our core business by agreeing to acquire Boots Healthcare<br />
International, creating a new platform for profitable growth.<br />
2005 RESULTS<br />
I think the business performance, in the face of sharply<br />
higher prices for materials and energy, emphasises the<br />
resilience of our business: it was a major achievement<br />
to sustain margin growth by relentlessly reducing costs.<br />
Net revenues grew 8% (6% at constant exchange rates) to<br />
£4,179m. Operating profit increased 12% to £840m. Despite<br />
the significant increases in input costs, gross margins expanded<br />
by 10 basis points to 54.9%. Thanks to tight control of fixed<br />
costs, we achieved an 80 basis point increase in operating<br />
margins to 20.1%. Net income grew 16% to £669m, helped<br />
by higher interest received and non-recurring tax credits.<br />
We continue to strengthen our financial position. Dividends<br />
for the year increased 15% to 39p, and share buy backs<br />
totalled £300m. Even after returning over £550m of<br />
cash to shareholders in these ways, net funds increased<br />
by £255m to £887m.<br />
2<br />
CHIEF EXECUTIVE’S REVIEW<br />
ENTERING NEW SEGMENTS,<br />
EXTENDING INTO NEW<br />
GEOGRAPHIES AND BUILDING<br />
NEW GROWTH PLATFORMS<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005<br />
2005 ACHIEVEMENTS<br />
It is satisfying to deliver good financial results for shareholders<br />
but one year of results is not the only measure of success.<br />
I’m equally excited about the progress we made in<br />
strengthening our business for the long-term – building<br />
our brands, market positions and geographic spread.<br />
New product launches<br />
We launched a number of even better solutions for our<br />
consumers. Vanish Dual Power harnessed new technology<br />
with its dual chamber bottle to provide powerful, instant<br />
stain removal. We upgraded Vanish Oxi Action Max to<br />
tackle even tough dried-on stains. Finish 4in1 brought still<br />
more convenience to Automatic Dishwashing, combining<br />
detergent, rinse aid, salt and glass protection in a single<br />
tablet. In North America we launched Electrasol 3in1 with<br />
Jet Dry Action. Air Wick Freshmatic allowed users to<br />
choose the frequency of air freshener spray. Finally, we took<br />
world leadership in multi-purpose cleaners by rolling-out<br />
Bang globally. Launched in Europe as Cillit Bang and beyond<br />
Europe as Easy-Off Bang, it is now sold in 68 countries<br />
and makes a powerful new platform on which to build.<br />
BHI – an excellent add-on acquisition<br />
In October we announced agreement to acquire Boots<br />
Healthcare International (BHI) for £1,926m. We have been<br />
seeking suitable add-on acquisitions for our core business<br />
and BHI fits our criteria exactly.<br />
Over The Counter (OTC) Healthcare is a market with good<br />
growth and inherently attractive margins. We expect this<br />
growth to be sustained by the trends of increasing self<br />
medication, ageing populations and national health systems’<br />
growing need to pass the cost of minor ailments to<br />
consumers. Margins are attractive as brand loyalty is<br />
particularly strong in OTC Healthcare. Consequently, growing<br />
our healthcare business has the potential to enhance <strong>Reckitt</strong><br />
<strong>Benckiser</strong>’s overall operating margins, albeit this will take time<br />
due to the regulatory hurdles in expanding this business rapidly.<br />
BHI owns three particularly powerful multi-national brands:<br />
Nurofen, Europe’s No.2 analgesic, Strepsils, world No.1<br />
(outside the US) in sore throat and Clearasil, world No.1 in<br />
anti-acne. With Lemsip and Gaviscon we’ve already shown<br />
we can grow strong brands like these in healthcare –<br />
stimulating growth by choosing the right categories and<br />
segments, developing innovative products that meet real<br />
consumer needs, and expanding distribution into new<br />
geographical markets.<br />
Combining our healthcare business with BHI’s will create<br />
a platform for growth for RB’s Health & Personal Care both<br />
organically as well as through further acquisition.<br />
We paid a full price for BHI, reflecting its quality and<br />
growth record. But we believe this price is justified by<br />
the anticipated cost synergies of £75m and opportunities<br />
to reduce working capital by £130m.<br />
VISION AND STRATEGY<br />
Our vision is continuously to deliver better products to<br />
consumers that improve their lives at crucial moments.<br />
Our strategy is equally simple. Let me remind you of<br />
its key elements.<br />
DELIVER ABOVE INDUSTRY AVERAGE GROWTH<br />
IN NET REVENUES.<br />
We do this in five ways.<br />
Focus investment and innovation on ‘the right brands<br />
in the right categories’. That means categories with<br />
strong growth potential like Automatic Dishwashing and<br />
Fabric Treatment, where we can drive growth behind world<br />
leading brands such as Finish and Vanish. Most of our<br />
effort goes behind the 18 flagship powerbrands that will<br />
by the end of 2006 represent 60% of our net revenues.<br />
Reinforce our brands with an exceptional rate of product<br />
innovation. Offering consumers ever-better solutions<br />
stimulates them to purchase, helping to grow both the<br />
category and our market share. Almost 40% of our net<br />
revenues come from products launched in the past three years.<br />
Back our brands with consistent marketing<br />
investment. Our media spend rate, at around 12% of net<br />
revenues, is at the top of the industry. And we are now<br />
complementing media investment with more direct<br />
interaction with consumers through in-store demonstrations,<br />
sampling programmes and point-of-sale communication.<br />
Build our major brands by rolling them out into new<br />
geographies. Vanish (now in 48 countries) and, more<br />
recently, Bang (now in 68) demonstrate the scope for<br />
doing this. Few of our major brands are yet present in all<br />
territories, and we continue to roll them out as market<br />
opportunities develop.<br />
Finally, leverage our financial strength to enhance<br />
long-term growth by making add-on acquisitions that<br />
strengthen our core business.
CONVERT GROWTH INTO EVEN MORE ATTRACTIVE<br />
PROFIT AND CASH FLOW THROUGH CONTINUING<br />
MARGIN EXPANSION AND CASH CONVERSION.<br />
Most importantly, we expand margins through intensive<br />
work on cost optimisation – in goods and services, and in<br />
fixed costs. We find exciting rewards in the most<br />
unglamorous places: using less packaging, standardising<br />
product formulas, renegotiating supply contracts, simplifying<br />
processes. Margin expansion fuels the business, funding<br />
marketing investment and driving profit growth. In 2000,<br />
our operating margin was 14.4%. It is now over 20%,<br />
achieving our target for 2006 a year early.<br />
I like to tell my colleagues that I cannot invest profit,<br />
I can only invest cash. That is why we focus relentlessly<br />
on collecting cash – which allowed us to return over<br />
£550m to shareholders last year while making the £1,926m<br />
BHI bid on the strength of our own balance sheet.<br />
These are the principles of our strategy. In the following<br />
pages you will see examples of how we put it into practice<br />
to deliver results for shareholders.<br />
OUR PEOPLE AND CULTURE<br />
Our strategy will only work if we have the right people<br />
working together within the right corporate culture. Our<br />
people consistently achieve remarkable things through their<br />
passion for the business and determination to succeed.<br />
I thank them for their tremendous contribution.<br />
Our success does not depend on a few outstanding people,<br />
but on many good people working effectively together<br />
in a culture that shares a hunger for success, celebrates<br />
achievement, collaborates in powerful teams and takes<br />
intelligent risks together on behalf of the business. Internal<br />
politics waste time and dissipate effort. We aim to unite<br />
behind shared strategies to make a winning business.<br />
Our remuneration system is a key tool in driving culture,<br />
behaviour and performance. It is designed to reward<br />
success. We make no apology for paying well for excellent<br />
performance, nor for being unsympathetic to mediocrity.<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> people like to work for a responsible company<br />
– one whose products are a force for good in society and<br />
which helps to improve lives through wealth creation and<br />
community involvement. Our sustainability commitment is to<br />
operate ever more effectively today with as little environmental,<br />
social and ethical cost to the future as possible.<br />
We are making good progress in addressing our environmental<br />
and social impacts. For example, our new Automatic Dishwashing<br />
initiative, detailed in this report, shows how we can play a major<br />
role in making a positive impact on climate change. I hope<br />
you will find time to read more in our Sustainability Report.<br />
OUR FUTURE<br />
Our brands and market positions are stronger than they<br />
were last year. They benefit from a consistent stream of<br />
investment and continuous consumer-relevant innovation.<br />
Our financial strength continues to grow and the BHI<br />
acquisition will provide a new platform for us to develop<br />
at inherently higher margins. Our people are even more<br />
experienced and just as passionate. <strong>Reckitt</strong> <strong>Benckiser</strong><br />
is well placed to continue living its vision.<br />
Bart Becht Chief Executive Officer<br />
CHAIRMAN’S STATEMENT<br />
2005 was another year of very good progress in challenging<br />
circumstances. The results again exceeded targets, allowing<br />
us to deliver strong returns to shareholders.<br />
STRATEGY<br />
The Company’s strategy, set out in the Chief Executive’s<br />
review, remains unchanged. During the year the Board<br />
approved a successful offer for Boots Healthcare<br />
International (BHI), advancing the strategy of becoming<br />
a major player in Health & Personal Care.<br />
RETURNING CASH TO SHAREHOLDERS<br />
The Company has continued to return cash to shareholders<br />
through progressive dividends and share buy backs. The<br />
directors propose a total dividend for the year of 39p, an<br />
overall increase of 15%. In addition we met our commitment<br />
to buy back £300m of shares during the year. The Company<br />
has consistently strengthened its balance sheet over recent<br />
years. Following the BHI acquisition it will have proforma net<br />
borrowings of over £1 billion but will still have the financial<br />
strength to continue share buy backs. We are targeting £300m<br />
of buy backs in 2006, and dividend growth in line with earnings.<br />
MANAGEMENT AND COMPENSATION<br />
The strength of the management team is evident from the<br />
Company’s sustained performance. There were no major<br />
changes in the team over the year. The Board continues to<br />
review remuneration policy to ensure that it is appropriate<br />
in a competitive international market and that it incentivises<br />
managers to generate quality returns for shareholders.<br />
We believe it is an important contributor to the continuing<br />
success of the business. Some minor changes, disclosed<br />
in the Remuneration Report, are being made to bring<br />
it into line with best practice, for which we are seeking<br />
shareholder endorsement at the AGM.<br />
ANNUAL GENERAL MEETING<br />
The Board strongly recommends that shareholders support<br />
the resolutions at the AGM on 4 May 2006, endorsing the<br />
policies that have brought the Company continuing success.<br />
BOARD<br />
The Board reviewed various aspects of the business during<br />
2005 – in particular corporate governance, corporate<br />
responsibility and sustainability, and reputational risk<br />
especially in relation to product and manufacturing risks.<br />
The Board regularly reviews business performance and<br />
holds specific reviews with operational management<br />
on area and functional performance.<br />
In 2005 the Board was strengthened with the appointment<br />
of Graham Mackay, Chief Executive of SABMiller, and<br />
Gerard Murphy, Chief Executive of Kingfisher. Graham<br />
Mackay joined the Remuneration Committee and Gerard<br />
Murphy joined the Audit Committee. Ken Hydon assumed<br />
the role of senior Non-Executive Director. George Greener<br />
will not be standing for re-election at the AGM. I thank<br />
him for his significant contribution throughout his ten<br />
years as a director, latterly as senior Non-Executive<br />
Director and a member of the Remuneration Committee.<br />
Ana Maria Llopis and Hans van der Wielen retired at the<br />
2005 AGM; I thank them both for their contribution.<br />
THANKS<br />
I thank Bart Becht and his excellent team for another year<br />
of strong results and good strategic progress. I would also<br />
like to thank the Board for their important contribution.<br />
Adrian Bellamy Chairman<br />
3<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005
OUR BRANDS,<br />
OUR BUSINESS<br />
4<br />
AT A GLANCE<br />
REVENUE GROWTH* OPERATING PROFIT<br />
4%<br />
Growth came from key recent product introductions.<br />
In Fabric Treatment, growth was due to the success of<br />
Vanish with Vanish Oxi Action Max and Vanish Dual<br />
Power. In Surface Care, growth came from Cillit Bang.<br />
In Dishwashing, growth was due to Finish/Calgonit<br />
4in1. Home Care increased due to the successful<br />
launch of Air Wick Freshmatic. Health & Personal Care<br />
saw strong growth for the Health Care portfolio due<br />
to the roll-out of Gaviscon in Europe.<br />
OPERATING COUNTRIES<br />
Austria, Belgium, Bulgaria, Croatia, Czech Republic,<br />
Denmark, France, Germany, Greece, Hungary, Ireland,<br />
Israel, Italy, Latvia, Netherlands, Poland, Portugal,<br />
Romania, Russia, Slovakia, Slovenia, Spain,<br />
Switzerland, Turkey, UK and Ukraine.<br />
*at constant exchange rate<br />
COMPARISONS BY REGIONS<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005<br />
0000<br />
0000<br />
In Fabric Care, Spray ‘n Wash Dual Power Fabric<br />
Treatment and Resolve Dual Power carpet cleaner grew<br />
sales. In Surface Care increases came from growth for<br />
Lysol Disinfectant Spray, and the launch of Easy-Off<br />
Bam. In Dishwashing increases came due to the<br />
success of Electrasol with Jet Dry Action. In Home<br />
Care, Air Care grew following the launch of Air Wick<br />
Freshmatic, and in Health & Personal Care, Veet<br />
depilatories and prescription drug Suboxone were the<br />
principal contributors to growth. Food increased net<br />
revenues due to the launch of Cattleman’s BBQ Sauce<br />
in retail and to continued growth for French’s yellow<br />
mustard and gains for Frank’s Red Hot Sauce.<br />
OPERATING COUNTRIES<br />
Australia, Canada, New Zealand and USA.<br />
WE ARE PASSIONATE ABOUT<br />
DELIVERING BETTER SOLUTIONS IN<br />
HOUSEHOLD CLEANING AND HEALTH &<br />
PERSONAL CARE TO CUSTOMERS AND<br />
CONSUMERS, WHEREVER THEY MAY BE,<br />
FOR THE ULTIMATE PURPOSE OF<br />
CREATING SHAREHOLDER VALUE.<br />
EUROPE NORTH AMERICA AND AUSTRALIA DEVELOPING MARKETS<br />
£502m 5%<br />
REVENUE GROWTH* OPERATING PROFIT<br />
*at constant exchange rate<br />
0000<br />
£270m 12%<br />
0000<br />
REVENUE GROWTH* OPERATING PROFIT<br />
There was strong growth in all categories. In Fabric<br />
Care, growth came following the roll-out of Vanish<br />
Oxi Action Fabric Treatment products. In Surface Care,<br />
increases came from the success of Easy-Off Bang. Pest<br />
Control grew strongly with the launch of Mortein Power<br />
Booster coils. Health & Personal Care grew due to the<br />
continuing roll-out of Veet in new markets and strong<br />
growth for the Dettol range of personal care products.<br />
OPERATING COUNTRIES<br />
Argentina, Bangladesh, Brazil, Chile, China, Colombia,<br />
Costa Rica, Egypt, Hong Kong, India, Indonesia, Japan,<br />
Kenya, Korea, Malaysia, Mexico, Nigeria, Pakistan,<br />
Philippines, Singapore, South Africa, Sri Lanka, Taiwan,<br />
Thailand, United Arab Emirates, Uruguay, Venezuela<br />
and Zambia.<br />
*at constant exchange rate<br />
GROUP FINANCIAL HIGHLIGHTS<br />
£68m<br />
2005 2004 change<br />
£M £M %<br />
Net revenues 4,179 3,871 8<br />
Operating profit 840 749 12<br />
Profit before tax 876 758 16<br />
Profit after tax 669 577 16<br />
Basic earnings per share 92.0p 80.7p 14<br />
Diluted earnings per share 90.0p 77.1p 17<br />
Declared dividend per share 39.0p 34.0p 15
OUR GLOBAL BRANDS<br />
16%<br />
HEALTH & PERSONAL CARE<br />
Net revenue £662m<br />
PROFILE OF CATEGORY<br />
Products that relieve or solve<br />
common personal or health<br />
problems, protecting against<br />
infection and improving<br />
wellbeing. Our personal care<br />
products include Clearasil<br />
anti-acne cream and Veet<br />
to remove unwanted body<br />
hair. Denture Care cleans and<br />
improves the performance<br />
of dentures. Our range of<br />
the over-the-counter health<br />
products includes analgesics,<br />
gastro-intestinal products<br />
and cough, cold and sore<br />
throat products. Suboxone<br />
(Buprenorphine) is the<br />
Company’s prescription drug<br />
against opiate dependence.<br />
KEY BRANDS<br />
Antiseptics Dettol Denture<br />
Care Kukident, Steradent<br />
Analgesics cold/flu Disprin,<br />
Lemsip, Nurofen*, Strepsils*<br />
Gastro-Intestinals Gaviscon,<br />
Senokot, Fybogel Personal<br />
Care Clearasil*, Veet<br />
MARKET POSITION<br />
Dettol is the world leader<br />
in antiseptics bought for use<br />
at home. Veet is the world<br />
leader in depilatories.<br />
Nurofen is the No.2 Analgesic<br />
in Europe. Strepsils is the No.1<br />
sore throat product outside<br />
the US. Clearasil is the No.1<br />
anti-acne treatment.<br />
*Acquired 31 January 2006<br />
27% 21% 14%<br />
15%<br />
OF NET REVENUES OF NET REVENUES<br />
FABRIC CARE<br />
Net revenue £1,113m<br />
PROFILE OF CATEGORY<br />
This category consists of<br />
five product groups used<br />
for cleaning and treating<br />
all fabrics. It covers products<br />
used before, during or after<br />
the main laundry wash cycle.<br />
Fabric Treatment products<br />
remove stains from clothes,<br />
carpets and upholstery.<br />
Garment Care products<br />
are specially formulated<br />
for washing delicate fabrics.<br />
Water Softeners protect<br />
the machine and laundry<br />
against the build-up<br />
of limescale and other<br />
deposits. Fabric Softeners<br />
are used for softening<br />
and freshening fabrics<br />
and ironing aids help make<br />
ironing more convenient.<br />
Laundry detergents clean<br />
fabrics in washing machines.<br />
KEY BRANDS<br />
Fabric Treatment Vanish,<br />
Spray ‘n Wash, Resolve,<br />
Napisan Garment Care<br />
Woolite Water Softener<br />
Calgon Fabric Softener<br />
Quanto, Flor Laundry<br />
Detergent Ava,<br />
Sole Colon, Dosia<br />
MARKET POSITION<br />
No.1 worldwide in Fabric<br />
Treatment and Water<br />
Softener categories.<br />
No.2 worldwide in<br />
Garment Care.<br />
SURFACE CARE<br />
Net revenue £871m<br />
PROFILE OF CATEGORY<br />
Five product groups.<br />
Disinfectant cleaners both<br />
clean and disinfect surfaces,<br />
killing 99.9% of germs.<br />
Lavatory cleaners offer<br />
specialised cleaning and<br />
disinfecting for the toilet<br />
bowl and cistern. All purpose<br />
cleaners are ideal for<br />
many household surfaces,<br />
particularly in the bathroom<br />
and kitchen. Specialty<br />
cleaners are designed<br />
for specific tasks – from<br />
cleaning ovens to removing<br />
limescale. Finally, polishes<br />
and waxes clean and shine<br />
hard surfaces such as<br />
furniture and floors.<br />
KEY BRANDS<br />
Disinfectant Lysol, Dettol,<br />
Sagrotan, Pine-O-Cleen<br />
Lavatory Harpic, Lysol<br />
All purpose Veja, St Marc,<br />
Cillit Bang, Easy-Off Bang<br />
Specialty Easy-Off Oven,<br />
Mop & Glo, Brasso,<br />
Lime-A-Way, Destop, Rid-X<br />
Polishes & waxes Poliflor,<br />
Old English, O’Cedar,<br />
Mr Sheen<br />
MARKET POSITION<br />
No.1 worldwide in<br />
Surface Care with leading<br />
positions across the five<br />
segments described above.<br />
DISHWASHING<br />
Net revenue £579m<br />
PROFILE OF CATEGORY<br />
Products used in automatic<br />
dishwashing machines and<br />
for washing dishes by hand.<br />
In automatic dishwashing<br />
the main product is detergent<br />
for cleaning dishes in the<br />
main wash cycle and sold<br />
in an increasing range of<br />
formats: powder, liquid,<br />
gels (standard and 2in1),<br />
gelcaps (standard and 2in1)<br />
and tabs (Double Action,<br />
PowerBall, 2in1, 3in1 and<br />
4in1). Other products include<br />
rinse agents, decalcifying salts,<br />
dishwasher cleaners,<br />
deodorisers and glass<br />
corrosion protectors.<br />
KEY BRANDS<br />
Finish, Calgonit, Electrasol,<br />
Jet Dry<br />
MARKET POSITION<br />
No.1 worldwide in<br />
Automatic Dishwashing.<br />
HEALTH & PERSONAL CARE<br />
FABRIC CARE<br />
SURFACE CARE<br />
DISHWASHING<br />
HOME CARE<br />
HOME CARE<br />
OF NET REVENUES OF NET REVENUES OF NET REVENUES<br />
HOME CARE<br />
Net revenue £628m<br />
PROFILE OF CATEGORY<br />
Consists of three categories.<br />
Air Care products freshen<br />
or add fragrance to the<br />
air and also create an<br />
ambience. Various formats<br />
include; aerosols, gels,<br />
liquids, electricals and<br />
candles. Pest Control<br />
products offer solutions<br />
to domestic infestation.<br />
The category includes<br />
rodenticide and insecticide<br />
products – in formats such<br />
as coils, mats, baits, traps,<br />
vapourisers and sprays –<br />
to prevent infestation<br />
and to kill pests. Shoe Care<br />
cleans and protects shoes.<br />
KEY BRANDS<br />
Air Care Air Wick Pest<br />
Control d-Con, Mortein,<br />
Shieldtox, Target, Rodasol,<br />
Pif Paf, Tiga Roda Shoe Care<br />
Nugget, Cherry Blossom<br />
MARKET POSITION<br />
No.2 worldwide in Air Care,<br />
Shoe Care and Pest Control.<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005<br />
5
OUR FORMULA IS SIMPLE: RIGHT<br />
CATEGORY + CONSTANT INNOVATION<br />
+ CLEAR COMMUNICATION…<br />
Stain removal is an ideal category for us. There’s a real consumer<br />
need: stains are a worry, you can’t be sure if they’ll come out in the<br />
wash, and the wrong treatment can make matters worse. Consumers<br />
know their laundry detergents alone won’t do the trick – and there’s<br />
growing demand for specialised additives that can.<br />
The right product has real value to consumers, if it rescues a garment.<br />
And the market has plenty of room for further growth. In the past<br />
few years we’ve covered the world in pink, making Vanish global<br />
market leader. From nine countries in 1999, it’s now sold in 48.<br />
We’ve built a worldwide brand into which we can launch a stream<br />
of ever cleverer products.<br />
Consumers trust Vanish because it works. And we reinforce their<br />
trust through constant product innovation.<br />
For us, innovation does two things. It grows sales, as we improve<br />
our products or broaden the range of Vanish products for specific<br />
challenges such as carpet stains. And it protects our premium pricing,<br />
as consumers are willing to pay for better products.<br />
In 2005 we found ways to improve Vanish Oxi Action Max so it<br />
removes even tough dried-in stains in the wash. And we launched<br />
Vanish Dual Power pre-treater, with two active solutions in an<br />
eyecatching double-barrelled bottle: you squirt, they mix and you see<br />
them fizz as they activate. As always, we backed the brand with clear<br />
communication that demonstrates how Vanish makes stains disappear.<br />
Result: further market share growth virtually everywhere, and even<br />
stronger global brand leadership. Our formula works like magic.<br />
Like Vanish.<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005<br />
TURNING<br />
STAINS<br />
INTO<br />
GAINS...
WHILE DISHWASHER OWNERS<br />
ARE ‘VERY SATISFIED’, WE KEEP<br />
SURPRISING THEM...<br />
2IN1, 3IN1, 4IN1…<br />
WE’RE NEVER SATISFIED!<br />
To keep expanding our share of this growing market, we need to<br />
make dishwasher owners even happier – with even better solutions.<br />
What can we do, when they’re so happy already?<br />
Simple. Surprise them. Amaze them. Then delight them.<br />
We began in 1995, with the first two-layer dishwasher tablet. It sold very<br />
well and research said consumers were ‘very satisfied’ with it. So we<br />
improved its performance by adding the pre-soaker Powerball in 1999.<br />
Consumers loved this. So we made life simpler for them with Finish<br />
3in1, which had rinse aid and salt built-in.<br />
Research said they disliked the corrosion that makes glasses cloudy.<br />
So we launched Protector, to help stop it happening.<br />
Could life get much better? Consumers didn’t really think so. Until<br />
in 2005 we launched Finish 4in1 with Protector action built-in.<br />
Over the past year it’s been a real success, further strengthening<br />
our global leadership. In Germany, where strong local competition<br />
has been a challenge for several years, it’s returned our market<br />
share to growth. Worldwide, it’s taken our share to record levels<br />
– and brought private label share growth to a standstill.<br />
Finish 4in1 brought consumers our best-ever cleaning and stain<br />
removal, shine, limescale protection – plus glass and silver<br />
protection. So are they satisfied with it? Very, says the research.<br />
And are we going to improve on it? Absolutely.
IN ONE YEAR, ‘BANG!’ HAS TAKEN<br />
68 COUNTRIES BY STORM.<br />
Bang really has launched with a bang. In just a year we’ve rolled it<br />
out into 68 countries – and taken world leadership in multi-purpose<br />
cleaners. It takes a powerfully co-ordinated global marketing<br />
strategy to win friends on that scale. But it also takes real sensitivity<br />
to local conditions.<br />
In South Africa, for example, we used the global media campaign<br />
to reach the country’s three million more-affluent households.<br />
But for the other seven million households we used an altogether<br />
more down-home approach.<br />
The townships are a big market – Soweto alone has a population of<br />
six million. But TV commercials wouldn’t get us much visibility there.<br />
And as well as reaching consumers, we also had to reach the small<br />
independent stores where they shop. So we set up a roadshow<br />
to tour community halls and shopping centres.<br />
We brought music to draw the crowds, with big-name DJs to add<br />
excitement and credibility. We gave live demonstrations to convince<br />
people that Bang really works, and delivers great value. The theme<br />
was “Haikona” or “I can’t believe my eyes!”. Some 12,000 people<br />
came to see for themselves. And live tie-ups with radio stations<br />
broadcasting in 11 languages enabled us to reach 3.4 million listeners<br />
with just six events.<br />
To encourage retailers to stock the product, we gave them display<br />
cards of sample sachets. Within eight weeks we were in 2,500 stores,<br />
including 96% of the top 500.<br />
A year on, we’re still in all those stores – and they’re still selling out.<br />
Bang now has the top-selling trigger pack and two of the top-selling<br />
powder packs on the multi-purpose cleaner market. And on the back<br />
of Bang’s success, we’re now building distribution of other <strong>Reckitt</strong><br />
<strong>Benckiser</strong> brands in the townships. Looks like everyone’s cleaning up<br />
with Bang…<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005<br />
AND<br />
IT’S<br />
GONE<br />
GLOBAL...
BHI<br />
HITS<br />
THE<br />
SPOT...<br />
ACQUIRING BOOTS HEALTHCARE<br />
INTERNATIONAL (BHI) IS THE<br />
RIGHT PLATFORM TO EXPAND<br />
INTO HEALTHCARE.<br />
It’s an ideal marriage. BHI brings complementary strengths to our<br />
Health & Personal Care business, creating a platform for sustainable<br />
growth in a very attractive category. As we’ve already shown with<br />
Lemsip and Gaviscon, there’s major potential in over-the-counter<br />
(OTC) medicines if you know how to develop products and brands<br />
that meet real consumer needs.<br />
What’s more, we expect the overall OTC market to show good growth<br />
for many years to come. Why? Because ageing populations are more<br />
prone to minor ailments which they could treat themselves with OTC<br />
medicines. And because governments need to curb the rising cost<br />
of healthcare.<br />
Following the acquisition we’ll have strong positions in four of<br />
the key OTC medicine categories. In analgesics we’ll have Nurofen,<br />
the European brand leader, and Disprin. In cough, cold and flu Lemsip<br />
will be joined by Strepsils, the world’s leading sore throat brand.<br />
In gastro-intestinal we already have Gaviscon and Senokot. And in<br />
medicated skin care we’ll have Clearasil, the world’s leading anti-acne<br />
brand, as well as strong local brands such as E45 and Lutsine.<br />
Brand loyalty is strong in this sector, which is generally good for<br />
margins. And by exploiting synergies and reducing costs, we expect<br />
to build margins even further. As the business grows, we expect<br />
it to give the Group’s overall margins a healthy lift.<br />
Combining the brands and the infrastructure of BHI with our existing<br />
business in Health & Personal Care creates a strong platform across<br />
Europe and selected other markets in OTC. Our strength in grocery<br />
and mass market distribution will be complemented by BHI’s<br />
capability in medical detailing and pharmacy channels. This makes<br />
a powerful base for organic development or for further acquisitions<br />
to expand our portfolio and geographical reach.<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005
RISING<br />
COSTS<br />
REALLY<br />
BUG US!<br />
OUR COST REDUCTION PROGRAMME<br />
ROUTINELY TAKES £30M OUT OF OUR<br />
COSTS EACH YEAR. BUT IN 2005 WE<br />
FACED A SWARM OF RAW MATERIAL<br />
PRICE HIKES.<br />
It wasn’t just the soaring oil price. High-priced oil drove up the cost of<br />
plastics and chemical feedstocks. And booming demand from growth<br />
economies such as China and India raised the price of materials like<br />
steel and tinplate.<br />
That was a serious challenge for our strategy of squeezing costs to<br />
drive up profits and cash flow even faster than sales. Just to stand<br />
still, we needed major savings – on top of our existing £30m cost<br />
reduction target.<br />
Undaunted, a SWAT team representing all spending departments<br />
looked at hundreds of cost-saving ideas. They filtered-out any<br />
that might affect product performance or consumer perceptions,<br />
and still found enough to offset all our input cost increases and<br />
keep margins growing. Mission accomplished.<br />
And we’re well placed to do it again this year, despite continuing<br />
cost pressures.<br />
How’s it done? Relentlessly reviewing everything we do, to get more<br />
cost out or more value in. In the US we switched from printing on<br />
cans to glossy plastic labels that look better and cost less – on millions<br />
and millions of cans a year. Europe follows suit in 2006. In Europe<br />
we optimised our distribution logistics and saved £1m.<br />
In India, sales of Mortein mosquito coils are growing very rapidly. We<br />
moved production to economically deprived areas in Northern India<br />
where the government provides fiscal incentives. And negotiated<br />
to introduce a more advanced active ingredient at lower cost.<br />
Rising costs won’t go away. So we’re focused on long-term, sustainable<br />
savings. We’re moving up the supply chain – helping suppliers cut<br />
their own costs, so they can curb their prices to us. That way,<br />
everyone wins: our suppliers, shareholders and consumers.<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005
TAKING A LEAD IN ACTION FOR SUSTAINABILITY…<br />
CLICK YOUR<br />
DISHWASHER<br />
TO AN ENERGY<br />
SAVING PROGRAMME<br />
AND YOU’LL SAVE<br />
MORE THAN<br />
YOU THINK...<br />
OVER AND ABOVE THE CLEAR BENEFITS<br />
OF OUR PRODUCTS IN IMPROVING<br />
HYGIENE AND HEALTH, WE’RE INTENT<br />
ON DELIVERING THEM IN A SUSTAINABLE<br />
AND RESPONSIBLE WAY.<br />
We focus on sustainability issues both as distinct targets and as an<br />
everyday part of how we manage our business. How can we make our<br />
direct business performance more sustainable, and how can we influence<br />
others to do so too?<br />
ENVIRONMENTAL SUSTAINABILITY<br />
Our target is to achieve a 20% reduction in the ‘direct’ greenhouse gas<br />
emissions from our global manufacturing energy use by 31st December<br />
2010; in 2004 we beat our initial 10% reduction target, having achieved<br />
an 11% reduction since 2000; this is measured per unit of production.<br />
We seek a similar reduction in the ‘indirect’ greenhouse gas emissions<br />
that arise when consumers use our products in their home.<br />
So what progress have we made in 2005 to improve our environmental,<br />
social and ethical performance?<br />
Take the new industry initiative to cut climate change emissions and water<br />
use across Europe. The idea is simple: many people use higher temperature<br />
wash programmes on their dishwashers needlessly, because our<br />
dishwashing products work just as well on energy saving / Eco programmes.<br />
If we could persuade just half the EU households using higher temperature<br />
dishwashing programmes to switch to energy saving programmes, they’d<br />
save up to 388,000 tonnes of greenhouse gas emissions from their annual<br />
energy use; more than the total greenhouse gas emissions from energy<br />
use at all <strong>Reckitt</strong> <strong>Benckiser</strong> factories around the world. They’d also save<br />
up to 7,000 million litres of water a year – enough for over 200 million<br />
showers. Overall, a simple way to help the environment, save money<br />
and reduce climate change. Since March 2006 we’ve started to put<br />
“Save Energy and Water” advice on our automatic dishwashing<br />
products across Europe.<br />
We also introduced a major programme to improve plastic packaging<br />
recycling in 2005. Our plastic packaging does an important job, but too<br />
much of it ends up in landfill, a very visible waste of resources. We’ve<br />
already done much to make our packaging thinner and lighter,<br />
*<br />
but now we are sponsoring a number of projects to improve the amount<br />
of plastic packaging that is recycled, including three public recycling<br />
schemes in the US, France and South Africa – with more to come in 2006.<br />
SOCIAL & ETHICAL SUSTAINABILITY<br />
We judge our social and ethical sustainability in terms of making our<br />
company and supply chain a better place in which to work; and in terms<br />
of how we share some of our wealth creation with those parts of society<br />
most in need of support, who cannot generally afford to benefit from<br />
our products.<br />
In terms of improving social issues at work, we focus particularly on<br />
improving employee health & safety. In 2005 we cut our lost time<br />
accident rate by around 30%, bringing the total reduction since 2001<br />
to about 80%. We also work continuously on a more sustainable supply<br />
chain. In 2005 we audited more than 40% of our third-party product<br />
suppliers against our Global Manufacturing Standard, which requires<br />
compliance with local and international labour, health & safety and<br />
environmental standards. This was well ahead of our 20% target.<br />
We are also working actively on the sustainable sourcing of<br />
a number of our raw materials, including woods and palm oil.<br />
Our community programmes are designed to assist the most deprived<br />
parts of society with help on basic health and hygiene. In 2005 we gave<br />
more than £1.6m in cash and products to community projects worldwide<br />
(2004 £1m). We continued with our support for Médecins Sans Frontières<br />
programmes tackling HIV / AIDS in Thailand and Ethiopia. And in year<br />
two of our partnership with Save the Children we supported health and<br />
hygiene programmes in Bangladesh, China and India.<br />
We also responded to major natural catastrophes. The Company and its<br />
employees donated almost $500,000 in cash and products to help US<br />
victims of Hurricane Katrina. After the earthquake in Pakistan we gave<br />
over £75,000 in cash and products to help with immediate health and<br />
sanitation needs.<br />
For a full report on our policies, targets and progress on sustainability, please see<br />
our full Sustainability Report available at www.reckittbenckiser.com<br />
NB: our internal controls around Social, Environmental and Ethical (SEE) matters and<br />
reputational risk are outlined in our Annual Report and Financial Statements 2005 (p4).<br />
*All brands that carry this mark are from companies which are committed to the<br />
Industry programme “Charter for Sustainable Cleaning”.<br />
11<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005
2005 WAS ANOTHER YEAR OF<br />
SOLID PROGRESS EXCEEDING<br />
EARLIER TARGETS<br />
2005 was another year of solid progress exceeding our<br />
earlier targets. Growth came across all regions and was<br />
strongly driven by new products like Cillit / Easy-Off Bang,<br />
Finish 4in1, Air Wick Freshmatic and Vanish Oxi Action<br />
Max. Benefiting from strong cost containment, operating<br />
margin reached our 20% target.<br />
The Group has adopted IFRS for its financial reporting<br />
for the year ended 31 December 2005. Financial reporting<br />
for 2004 has been restated, but for 2001, 2002 and 2003<br />
it has not been restated.<br />
Net revenues grew by 8% (6% constant) to £4,179m.<br />
Operating profit increased 12% (10% constant) to £840m.<br />
Gross margin increased 10bps to 54.9% as a result of<br />
higher margin new products, and savings from ongoing<br />
cost optimisation programmes offsetting significantly<br />
higher input costs. Media investment increased 3% and<br />
represented 11.9% of net revenues (2004 12.4%). Other<br />
marketing investment increased ahead of the rate of net<br />
12<br />
FINANCIAL OVERVIEW<br />
CATEGORY GROWTH<br />
HEALTH & PERSONAL CARE<br />
NET REVENUES GREW 9%<br />
TO £662M<br />
FABRIC CARE<br />
NET REVENUES GREW 2%<br />
TO £1,113M<br />
Net revenues grew 9% to £662m Net revenues grew 2% to £1,113m<br />
with growth across all segments. Veet largely due to the success of Vanish<br />
depilatories continue to benefit from Oxi Action, the Company’s Fabric<br />
the continuing roll-out in Developing Treatment franchise, and Calgon<br />
Markets and growth in North America. water softener, offset to some<br />
Dettol antiseptics grew behind the extent by softness in laundry<br />
personal care range in Developing detergent and fabric softeners.<br />
Markets. Healthcare products Key drivers of growth included the<br />
benefited from the continuing roll-out roll-out of Vanish Oxi Action Max,<br />
of Gaviscon in Europe. Suboxone Vanish Dual Power and continued<br />
continues to grow strongly as<br />
distribution builds in North America.<br />
growth for Vanish carpet cleaners.<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005<br />
revenue growth due to a shift in marketing mix towards<br />
other forms of consumer marketing. Operating margins<br />
increased by 80bps to 20.1% due to gross margin<br />
expansion and particularly to tight control of fixed costs<br />
more than offsetting higher marketing investment.<br />
Net income for the year increased 16% (14% constant) to<br />
£669m. Net interest received of £36m (2004 £9m) was due<br />
to the strong cash inflow over the past year increasing the<br />
level of net funds after higher dividend payments and share<br />
buy back, and the conversion of the Convertible Capital<br />
Bond. The underlying tax rate for the period is 26% before<br />
non-recurring tax credits of £16m arising from favourable<br />
tax settlements.<br />
EPS diluted increased 17% to 90.0 pence.<br />
Colin Day Chief Financial Officer<br />
SURFACE CARE<br />
NET REVENUES GREW 9%<br />
TO £871M<br />
The major growth driver was the<br />
roll-out of Bang under the Cillit<br />
brand in Europe, and the Easy-Off<br />
brand in North America and<br />
Developing Markets. The Dettol<br />
and Lysol disinfecting range,<br />
particularly disinfectant spray,<br />
grew in Europe, North America<br />
and Developing Markets.<br />
FOR THE DETAILED FINANCIAL<br />
REVIEW, SEE OUR FULL ANNUAL<br />
REPORT – AVAILABLE ONLINE AT<br />
WWW.RECKITTBENCKISER.COM<br />
20<br />
19<br />
18<br />
17<br />
16<br />
15<br />
14<br />
13<br />
DISHWASHING<br />
NET REVENUES GREW 6%<br />
TO £579M<br />
Net revenues grew 6% to £579m<br />
due to strong growth in Automatic<br />
Dishwashing. Growth came from<br />
the success of Finish/Calgonit<br />
4in1 in Europe, initial sales of<br />
Finish/Calgonit Quantum in<br />
early launch markets and from<br />
Electrasol with Jet Dry Action<br />
in North America.<br />
01 02 03 04 05<br />
HOME CARE<br />
NET REVENUES GREW 8%<br />
TO £628M<br />
Net revenues grew 8% to £628m<br />
with strong growth for both Air<br />
Care and Pest Control. Air Care<br />
grew behind the launch of Air Wick<br />
Freshmatic in Europe, North<br />
America and certain Developing<br />
Markets. Pest Control growth was<br />
driven by Mortein Power Booster<br />
coils and a strong pest season<br />
in the Southern Hemisphere.
GEOGRAPHICAL ANALYSIS FIGURES AT A GLANCE<br />
GEOGRAPHICAL ANALYSIS AT CONSTANT<br />
EXCHANGE (SEE CHARTS ON PAGE 4)<br />
51%<br />
EUROPE<br />
NET REVENUES GREW BY 4% TO £2,135M<br />
Growth came from key recent product introductions.<br />
In Fabric Treatment, growth was due to the success of<br />
Vanish with Vanish Oxi Action Max and Vanish Dual<br />
Power. In Surface Care, growth came from Cillit Bang.<br />
In Dishwashing, growth was due to Finish/Calgonit<br />
4in1. Home Care increased due to the successful<br />
launch of Air Wick Freshmatic. Health & Personal Care<br />
saw strong growth for the health care portfolio due to<br />
the roll-out of Gaviscon in Europe. Operating margins<br />
were 60bps ahead of last year at 23.5% due to tight<br />
control of costs offsetting higher marketing investment,<br />
resulting in operating profits increased by 6% to £502m.<br />
31%<br />
NORTH AMERICA & AUSTRALIA<br />
NET REVENUES INCREASED 5% TO £1,281M<br />
In Fabric Care, Spray ‘n Wash Dual Power Fabric Treatment<br />
and Resolve Dual Power carpet cleaner grew sales.<br />
In Surface Care increases came from growth for Lysol<br />
disinfectant spray, and the launch of Easy-Off Bam.<br />
In Dishwashing increases came due to the success of<br />
Electrasol with Jet Dry Action. In Home Care, Air Care<br />
grew following the launch of Air Wick Freshmatic, and in<br />
Health & Personal Care, Veet depilatories and prescription<br />
drug Suboxone were the principal contributors to growth.<br />
Food increased net revenues due to the launch of<br />
Cattleman’s BBQ sauce in retail and to continued growth<br />
for French’s yellow mustard and gains for Frank’s Red Hot<br />
sauce. Operating margins were 90bps higher at 21.1%,<br />
due to substantially higher input costs reducing gross<br />
margins offset by tight control of fixed costs. As a result<br />
operating profits increased 9% to £270m.<br />
18%<br />
DEVELOPING MARKETS<br />
NET REVENUES GREW 12% TO £763M<br />
There was strong growth in all categories. In Fabric Care,<br />
growth came following the roll-out of Vanish Oxi Action<br />
Fabric Treatment products. In Surface Care, increases came<br />
from the success of Easy-Off Bang. Pest Control grew<br />
strongly with the launch of Mortein Power Booster coils.<br />
Health & Personal Care grew due to the continuing rollout<br />
of Veet in new markets and strong growth for the<br />
Dettol range of personal care products. Operating margins<br />
expanded 250bps to 8.9%, resulting in operating profits<br />
increasing by 55% to £68m.<br />
CASH FLOW<br />
OF NET REVENUES<br />
OF NET REVENUES<br />
OF NET REVENUES<br />
Cash generated from operations increased to £946m<br />
due to higher operating profit. Net working capital<br />
improvements were lower than in 2004 as many<br />
of the Group’s businesses reached optimal levels.<br />
Net cash flow from operations (defined in the<br />
Annual Report and Financial Statements 2005;<br />
Group Cash Flow p22) increased to £758m.<br />
Net interest received was £34m (2004 £8m)<br />
while tax payments decreased by £32m.<br />
SUMMARY GROUP PROFIT AND LOSS ACCOUNT<br />
FOR THE YEAR ENDED 31 DECEMBER 2005<br />
2005 2004<br />
£M £M<br />
Net revenues 4,179 3,871<br />
Operating profit 840 749<br />
Net finance income 36 9<br />
(including coupon on convertible capital bonds)<br />
Profit on ordinary activities before taxation 876 758<br />
Tax on profit on ordinary activities (207) (181)<br />
Profit for the year 669 577<br />
Attributable to equity minority interests – –<br />
Profit for the year (attributable to ordinary equity holders of the parent) 669 577<br />
Dividends (262) (216)<br />
Profit for the year after dividends 407 361<br />
Earnings per ordinary share<br />
On profit for the year, basic 92.0p 80.7p<br />
On profit for the year, diluted 90.0p 77.1p<br />
Dividend paid on ordinary shares for the year is 36p per share (2004 30p) consisting of 2004 final 18p per share (2004 14p)<br />
and 2005 interim 18p per share (2004 16p). The Directors are proposing a final dividend in respect of the financial year<br />
ended 31 December 2005 of 21p per share to be paid, if approved at the AGM, on 25 May 2006.<br />
SUMMARY GROUP BALANCE SHEET<br />
AS AT 31 DECEMBER 2005<br />
2005 2004<br />
£M £M<br />
Non-current assets 2,343 2,212<br />
Current assets 1,870 1,640<br />
Total assets 4,213 3,852<br />
Current liabilities (1,523) (1,404)<br />
Non-current liabilities (834) (868)<br />
Total liabilities (2,357) (2,272)<br />
Net Assets 1,856 1,580<br />
Equity minority interests (1) (3)<br />
Total shareholders’ funds 1,855 1,577<br />
Approved by the Board on 20 March 2006<br />
Adrian Bellamy Bart Becht<br />
Director Director<br />
SUMMARY GROUP CASH FLOW STATEMENT<br />
FOR THE YEAR ENDED 31 DECEMBER 2005<br />
2005 2004<br />
£M £M<br />
Cash generated from operations 946 914<br />
Net interest received 34 8<br />
Tax paid (157) (189)<br />
Net cash generated from operating activities 823 733<br />
Capital expenditure (78) (83)<br />
Other investing activities 13 8<br />
Maturity of short-term investments 493 38<br />
1,251 696<br />
Proceeds for issuance of ordinary shares 36 30<br />
Share purchases (300) (283)<br />
Repayments of borrowings (66) (87)<br />
Dividends paid to the Company’s shareholders (262) (216)<br />
Net increase in cash and cash equivalents in year 659 140<br />
Exchange gains/(losses) 9 (2)<br />
Cash and cash equivalents at beginning of year 301 163<br />
Net cash and cash equivalents at end of year 969 301<br />
13<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005
SUMMARY DIRECTORS’, AUDITORS’ AND REMUNERATION REPORT<br />
THIS IS A SUMMARY OF INFORMATION FROM THE<br />
ANNUAL REPORT AND FINANCIAL STATEMENTS 2005<br />
This Summary Financial Statement is a summary of<br />
information in the Report of the Directors and the Group’s<br />
accounts. The Summary Financial Statement does not contain<br />
sufficient information to allow for a full understanding of<br />
the results of the Group and of the state of affairs of the<br />
Company or of the Group. For further information, the<br />
Report of the Directors, the Directors’ Remuneration Report,<br />
the Annual Report and Financial Statements and the<br />
auditors’ report on those accounts should be consulted.<br />
<strong>Shareholders</strong> have the right to receive, free of charge,<br />
a copy of the Group’s Annual Report and Financial Statements.<br />
If shareholders wish to receive a copy of the Group’s Annual<br />
Report and Financial Statements for this and all future years,<br />
please write to the Registrar whose address appears on<br />
the back cover.<br />
SUMMARY REPORT OF THE DIRECTORS<br />
Review of the activities and the development<br />
of the Group’s business<br />
The Financial Review set out on pages 7 to 9 of the Annual<br />
Report and Financial Statements includes a review of the<br />
operations for the year. The Directors endorse the content<br />
of that Review.<br />
In the view of the Directors, the Group’s likely future<br />
development will continue to centre on the main product<br />
categories in which it now operates.<br />
Directors<br />
Information regarding the Directors of the Company who<br />
were serving on 31 December 2005 is set out on page 15.<br />
During the year there were the following changes to the<br />
Board of Directors. Ana Maria Llopis and Hans van der<br />
Wielen resigned at the conclusion of the AGM held on<br />
5 May 2005. Graham Mackay and Gerard Murphy joined<br />
the Board as Non-Executive Directors on 25 February 2005<br />
and 20 June 2005 respectively. As Gerard Murphy’s<br />
appointment was made subsequent to the date<br />
of the 2005 AGM, he will offer himself for election<br />
at this year’s AGM.<br />
Bart Becht and Peter Harf retire by rotation and, being eligible,<br />
offer themselves for re-election at the forthcoming AGM.<br />
George Greener has served on the Board for more than nine<br />
years and, under the Combined Code, is therefore obliged<br />
to offer himself for re-election on an annual basis. George<br />
Greener has advised that he will not be offering himself for<br />
re-election at the AGM in 2006 and will accordingly step<br />
down from the Board at the conclusion of the AGM.<br />
Corporate Governance<br />
The Company recognises the importance of high standards<br />
of Corporate Governance. It understands, supports and<br />
has applied throughout 2005 the principles set out in the<br />
Combined Code and has complied with the great majority<br />
of the detailed provisions contained in the Code. The ways<br />
in which the Company applies these principles, and the few<br />
provisions with which the Company does not consider that<br />
it is appropriate to comply, are set out in the appropriate<br />
sections of the Annual Report and Financial Statements.<br />
The application of the principles to matters related to<br />
the Board and its committees, to internal control and<br />
to relations with shareholders is included in the Report<br />
of the Directors and to Directors’ remuneration in the<br />
Directors’ Remuneration Report.<br />
Report of the auditors<br />
The report of the auditors on the annual accounts of<br />
the Group for the year ended 31 December 2005 is<br />
unqualified and does not contain a statement under either<br />
s.237 (2) or s.237 (3) of the Companies Act 1985.<br />
Annual General Meeting<br />
The notice convening the 53rd Annual General Meeting<br />
of the Company to be held on Thursday, 4 May 2006<br />
at The London Heathrow Marriott Hotel, Bath Road,<br />
Hayes, Middlesex, UB3 5AN is contained in a separate<br />
document for shareholders which accompanies this<br />
<strong>Shareholders</strong>’ Review.<br />
INDEPENDENT AUDITORS’ STATEMENT TO THE<br />
MEMBERS OF RECKITT BENCKISER PLC<br />
We have examined the Summary Financial Statement<br />
of <strong>Reckitt</strong> <strong>Benckiser</strong> plc.<br />
Respective responsibilities of Directors and auditors<br />
The Directors are responsible for preparing the Summary<br />
Financial Statement in accordance with applicable law.<br />
Our responsibility is to report to you our opinion on the<br />
14<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005<br />
consistency of the Summary Financial Statement within<br />
the <strong>Shareholders</strong>’ Review with the full Annual Report and<br />
Financial Statements, the Report of the Directors and the<br />
Directors’ Remuneration Report and its compliance with the<br />
relevant requirements of s.251 of the Companies Act 1985<br />
and the regulations made thereunder. We also read the<br />
other information contained in the <strong>Shareholders</strong>’ Review and<br />
consider the implications for our report if we become aware<br />
of any apparent misstatements or material inconsistencies<br />
with the Summary Financial Statement.<br />
This statement, including the opinion, has been prepared<br />
for and only for the Company’s members as a body in<br />
accordance with s.251 of the Companies Act 1985 and for<br />
no other purpose. We do not, in giving this opinion, accept<br />
or assume responsibility for any other purpose or to any<br />
other person to whom this statement is shown or into<br />
whose hands it may come save where expressly agreed<br />
by our prior consent in writing.<br />
Basis of opinion<br />
We conducted our work in accordance with Bulletin<br />
1999/6, ‘The auditors’ statement on the Summary Financial<br />
Statement’ issued by the Auditing Practices Board for use<br />
in the United Kingdom.<br />
Opinion<br />
In our opinion, the Summary Financial Statement is<br />
consistent with the full Annual Report and Financial<br />
Statements, the Report of the Directors and the Directors’<br />
Remuneration Report of <strong>Reckitt</strong> <strong>Benckiser</strong> plc for the year<br />
ended 31 December 2005, and complies with the<br />
applicable requirements of s.251 of the Companies Act<br />
1985, and the regulations made thereunder.<br />
PricewaterhouseCoopers LLP<br />
Chartered Accountants and Registered Auditors,<br />
London 20 March 2006<br />
SUMMARY OF POLICY ON REMUNERATION<br />
The full Directors’ Remuneration Report can be found<br />
on pages 10 to 15 of the 2005 Annual Report and<br />
Financial Statements.<br />
The Remuneration Committee of the Board (the ‘Committee’)<br />
is responsible for determining and reviewing the terms of<br />
employment and remuneration of the Executive Directors<br />
and senior executives. The Committee comprises three<br />
Non-Executive Directors under the Chairmanship of<br />
Judith Sprieser. The Committee’s overriding objective<br />
is to ensure that <strong>Reckitt</strong> <strong>Benckiser</strong>’s remuneration policy<br />
encourages, reinforces and rewards the delivery of<br />
outstanding shareholder value. The graph opposite<br />
shows that the Company has, over the last five years,<br />
outperformed the UK FTSE 100 in terms of Total<br />
Shareholder Return (TSR). The core principles on which<br />
the remuneration policy is based are described below.<br />
First, in order to attract and retain the best available people,<br />
the Committee has – and will continue to adopt<br />
– a policy of executive remuneration based on competitive<br />
practice. <strong>Reckitt</strong> <strong>Benckiser</strong> competes for management skills<br />
and talent in the same international market place as its<br />
main competitors, the vast majority of which are based<br />
in the US. In accordance with this policy principle, total<br />
remuneration for Executive Directors and other senior<br />
executives will be benchmarked against the upper quartile<br />
of a peer group comprising <strong>Reckitt</strong> <strong>Benckiser</strong>’s main<br />
competitors, together with a range of comparable<br />
companies in the US consumer goods industry.<br />
The second principle is to align the interests of Executive<br />
Directors and senior executives’ with those of shareholders<br />
through a variable, performance based compensation policy<br />
and the Company’s share ownership policy.<br />
In this context, variable pay is, and will continue to be,<br />
the major element of our current Executive Directors’ and<br />
senior Executives’ total compensation package. Accordingly,<br />
the Executive Directors’ compensation package comprises,<br />
in addition to base salary, an annual cash bonus and sharebased<br />
incentives. Highly leveraged annual cash bonuses,<br />
linked to the achievement of key business measures within<br />
the year, are designed to stimulate the achievement of<br />
outstanding annual results.<br />
To balance the management’s orientation between the<br />
achievement of short and long-term business measures,<br />
the Committee believes that longer-term share-based<br />
incentives are also appropriate.<br />
<strong>Shareholders</strong> will be asked at the 2006 AGM to approve<br />
a consolidation and simplification of the current plans<br />
rules under which grants for Executive Directors and<br />
other employees can be made.<br />
Pensions<br />
In line with the Committee’s emphasis on the importance<br />
of only rewarding the Executive Directors for creating<br />
shareholder value, <strong>Reckitt</strong> <strong>Benckiser</strong> operates a defined<br />
contribution pension plan, the <strong>Reckitt</strong> <strong>Benckiser</strong> Executive<br />
Pension Plan. Mr Becht and Mr Day are both members<br />
of this Plan.<br />
Bart Becht’s standard Company pension contribution was<br />
30% of pensionable pay during 2005. A further annual<br />
contribution of 20% of pensionable pay was also paid<br />
in 2005 to take account of the uncompetitive level of his<br />
pension contributions since his appointment as Chief Executive<br />
Officer. This additional contribution has now ceased.<br />
Colin Day’s standard Company pension contribution was<br />
25% of pensionable pay in 2005.<br />
In 2006, only Bart Becht is immediately affected by the<br />
new lifetime limit brought about by the proposed UK tax<br />
changes effective from April 2006. The Committee has<br />
decided that the most cost-effective approach is to maintain<br />
his current pension commitment, and to make a funded<br />
and unapproved pension arrangement.<br />
Service agreements<br />
For newly-appointed Executive Directors, termination<br />
payments, including compensation paid during any notice<br />
period, will not exceed 12 months’ pay. Service contracts<br />
will be rolling and terminable on six months’ notice.<br />
Contracts will also provide liquidated damages of six<br />
months’ base salary plus an amount equal to one times<br />
the average bonus paid (if any) in the two years up to<br />
termination. Any bonus earned will be included in the<br />
termination payment on the basis that a high proportion<br />
of pay is related to performance and that in the event of<br />
termination for poor performance it is unlikely that any<br />
bonus will have been paid.<br />
Non-Executive Directors do not have service agreements,<br />
but are subject to re-election by shareholders every<br />
three years.<br />
The remuneration for Non-Executive Directors consists of<br />
fees for their services in connection with Board and Board<br />
committee meetings.<br />
Historical TSR performance<br />
Growth in the value of a hypothetical £100 holding over<br />
five years.<br />
FTSE 100<br />
<strong>Reckitt</strong> <strong>Benckiser</strong><br />
Notes<br />
The graph above shows the performance of <strong>Reckitt</strong> <strong>Benckiser</strong><br />
in terms of TSR performances against the UK FTSE 100<br />
Index over a five-year period and conforms to the Directors’<br />
Remuneration Report Regulations 2002. The Index was<br />
selected on the basis of companies of a comparable size in<br />
the absence of an appropriate industry peer group in the UK.<br />
Directors’ remuneration<br />
The aggregate amount of Directors’ emoluments during the<br />
year was £5.3m (2004 £5.4m). The aggregate gains made by<br />
the Directors on the exercise of options and the vesting of<br />
restricted shares were £12.3m (2004 £5.0m). The aggregate<br />
amount of contributions made to money purchase pension<br />
schemes in respect of the Directors was £0.5m (2004 £0.5m).
MEET THE TEAM<br />
EXECUTIVE COMMITTEE THE BOARD<br />
1 4 7<br />
2 5 8<br />
3 6<br />
9<br />
1 ALAIN LE GOFF (53, FRENCH)<br />
Executive Vice President, Supply. Was<br />
appointed EVP for Operations at <strong>Benckiser</strong><br />
in October 1996. He joined the<br />
Company in 1986, serving as Industrial<br />
Director in France, Monaco, Germany<br />
and as Logistics Director for the Group.<br />
He was previously with Lesieur.<br />
Alain is responsible for the global<br />
supply chain including procurement,<br />
manufacturing, warehousing and logistics.<br />
Also responsible for management of<br />
Squeeze and X-trim gross margin<br />
enhancement programmes.<br />
2 TONY GALLAGHER (50, BRITISH)<br />
Senior Vice President, Information<br />
Services. Joined <strong>Benckiser</strong> in September<br />
1997. He was previously CEO of InfoSol,<br />
a systems integration and consulting<br />
company in the Middle East. Prior to<br />
that, he was at Integraph and Mitel.<br />
Tony is responsible for global<br />
information systems and services<br />
and telecommunications.<br />
Tony will retire from the Company in April 2006.<br />
3 FRANK RUETHER (53, GERMAN)<br />
Senior Vice President, Human Resources.<br />
Joined <strong>Benckiser</strong> in July 1996 as Personnel<br />
Director and was appointed SVP Human<br />
Resources in March 1997. He was previously<br />
with Mars, 1986–1996, as Director of<br />
Compensation & Benefits (Europe).<br />
Frank is responsible for human resources<br />
management, remuneration and benefits,<br />
and organisational development.<br />
4 ERHARD SCHOEWEL (57, GERMAN)<br />
Executive Vice President, Europe. Joined<br />
<strong>Benckiser</strong> in January 1979 and served<br />
as General Manager of Germany and<br />
of Propack Europe (private label).<br />
He was General Manager of Italy<br />
1995–1996. From 1996 to 1999,<br />
he was EVP, Central Europe. He was<br />
previously with PWA Waldhof.<br />
Erhard is responsible for all European<br />
markets, Western and Eastern.<br />
5 COLIN DAY (50, BRITISH)<br />
Chief Financial Officer. Joined <strong>Reckitt</strong><br />
<strong>Benckiser</strong> in September 2000 from Aegis<br />
Group plc where he was Group Finance<br />
Director from 1995. Prior to that he was<br />
at Kodak, British Gas, De La Rue Group<br />
plc and ABB Group.<br />
Colin is responsible for financial<br />
controls and reporting, treasury, tax,<br />
corporate development, legal affairs<br />
and internal audit.<br />
6 ELIO LEONI SCETI (40, ITALIAN)<br />
Executive Vice President, Category<br />
Development. Joined <strong>Benckiser</strong> in 1992<br />
serving in various marketing roles and as<br />
General Manager of Germany and Italy.<br />
Following the merger in 1999, Elio was<br />
promoted to Senior Vice President,<br />
North American Household and was<br />
appointed EVP, Category Development<br />
in July 2001. Elio was previously with<br />
Procter & Gamble in Italy and France.<br />
Elio is responsible for global category<br />
development, research & development,<br />
media and market research.<br />
COMBINING TALENTED PEOPLE<br />
FROM DIFFERENT PROFESSIONAL<br />
AND CULTURAL BACKGROUNDS IN<br />
ACTION-ORIENTATED TEAMS GIVES<br />
US A COMPETITIVE EDGE.<br />
7 JAVED AHMED (46, PAKISTANI)<br />
Executive Vice President, North America<br />
and Australia and Regional Director<br />
North American Household. Joined<br />
<strong>Benckiser</strong> in 1992 as General Manager,<br />
Canada and in 1995 became General<br />
Manager, UK. Appointed SVP North<br />
American Household in 2001 and EVP,<br />
North America and Australia in<br />
September 2003. Prior to joining<br />
<strong>Benckiser</strong>, he previously worked with<br />
Procter & Gamble and Bain & Company.<br />
Javed is responsible for North America<br />
and Australia/New Zealand.<br />
8 BART BECHT (49, DUTCH)<br />
Chief Executive Officer. Joined <strong>Benckiser</strong><br />
in 1988 and served as General Manager<br />
in Canada, the UK, France and Italy<br />
before being appointed Chief Executive<br />
of <strong>Benckiser</strong> Detergents, subsequently<br />
<strong>Benckiser</strong> N.V., in 1995. He was appointed<br />
Chief Executive Officer of <strong>Reckitt</strong> <strong>Benckiser</strong><br />
following the merger in December 1999.<br />
He was previously with Procter & Gamble<br />
both in the USA and Germany.<br />
Bart is Chairman of the Executive Committee.<br />
9 FREDDY CASPERS (45, GERMAN)<br />
Executive Vice President, Developing Markets.<br />
Joined <strong>Benckiser</strong> in September 1997 as<br />
EVP for Eastern Europe. He previously<br />
served in PepsiCo and Johnson & Johnson<br />
in a variety of international assignments<br />
in Europe, US, Eastern Europe and Turkey.<br />
Freddy is responsible for all companies<br />
in Asia Pacific, Latin America and Africa<br />
Middle East.<br />
ADRIAN BELLAMY (64, BRITISH) ‡ #<br />
Was appointed a Non-Executive Director of the<br />
Company in 1999 and became Non-Executive<br />
Chairman in May 2003. He is Executive Chairman of<br />
The Body Shop International Plc and a director<br />
of The Gap and Williams-Sonoma, Inc. He was<br />
formerly a director of Gucci Group NV and The<br />
Robert Mondavi Corporation.<br />
BART BECHT (49, DUTCH) #<br />
Joined the Board in 1999 on his appointment<br />
as Chief Executive Officer of the Company. He<br />
was Chief Executive of <strong>Benckiser</strong> Detergents,<br />
subsequently <strong>Benckiser</strong> N.V. since 1995 and Chairman<br />
of <strong>Benckiser</strong>’s Management Board from May<br />
1999. He holds no current external directorships.<br />
COLIN DAY (50, BRITISH)<br />
Joined <strong>Reckitt</strong> <strong>Benckiser</strong> in September 2000<br />
from Aegis Group plc where he was Group<br />
Finance Director from 1995. He was formerly<br />
a Non-Executive Director of easyJet plc (resigned<br />
September 2005) and the Bell Group plc<br />
(resigned June 2004). During 2005 he was<br />
appointed a Non-Executive Director of Imperial<br />
Tobacco plc and WPP Group plc.<br />
DR GEORGE GREENER, CBE (60, BRITISH)<br />
Was appointed a Non-Executive Director in<br />
1996 and was the Senior Non-Executive Director<br />
from May 2003 to February 2005. He was formerly<br />
Chairman of British Waterways and The Big<br />
Food Group Plc. He was appointed Chairman<br />
of Kellen Investments Limited in January 2006.<br />
He is also a Non-Executive Director of JP Morgan<br />
Fleming American Investment Trust plc.<br />
DR PETER HARF (59, GERMAN) #<br />
Joined the Board as a Non-Executive Director<br />
in 1999 and is the Deputy Chairman. He served<br />
as Chairman of the Remuneration Committee<br />
until June 2004. He is Chairman of Coty Inc.<br />
and a director of InBev and the Brunswick<br />
Corporation. He is Chief Executive Officer<br />
of Joh. A. <strong>Benckiser</strong> GmbH.<br />
KENNETH HYDON (61, BRITISH) *<br />
Was appointed a Non-Executive Director in<br />
December 2003 and the Senior Independent<br />
Non-Executive Director in February 2005.<br />
He retired as Financial Director of Vodafone<br />
Group plc in July 2005. He is a Non-Executive<br />
Director of Tesco plc, the Royal Berkshire & Battle<br />
Hospitals NHS Trust and Pearson plc.<br />
GRAHAM MACKAY<br />
(56, BRITISH/SOUTH AFRICAN) ‡<br />
Was appointed a Non-Executive Director in<br />
February 2005. He is the current Chief Executive<br />
of SABMiller plc, one of the world’s largest<br />
brewers with a brewing presence in over 40<br />
countries across four continents. He joined the<br />
then South African Breweries Limited in 1978<br />
and has held a number of senior positions<br />
within that group.<br />
DR GERARD MURPHY (50, IRISH) *<br />
Was appointed a Non-Executive Director in June<br />
2005. He is the current Chief Executive Officer<br />
of Kingfisher plc. He was previously Chief<br />
Executive Officer of Carlton Communications plc,<br />
Exel plc and Greencore Group plc. Earlier<br />
in his career, he held various senior positions<br />
within food and drink group Grand Metropolitan<br />
(now Diageo plc) in Ireland, UK and USA.<br />
JUDITH SPRIESER (52, AMERICAN) ‡ #<br />
Chairman of the Remuneration Committee.<br />
Was appointed a Non-Executive Director in<br />
August 2003. She was previously Chief Executive<br />
Officer of Transora Inc., an e-commerce<br />
software and service company and Executive<br />
Vice President (formerly Chief Financial Officer)<br />
of Sara Lee Corporation. She is a Director of<br />
CBS Corporation, Allstate Insurance Company,<br />
USG Corporation and InterContinental Exchange.<br />
PETER WHITE (64, BRITISH) * #<br />
Chairman of the Audit Committee, was<br />
appointed a Non-Executive Director in<br />
December 1997. He was previously Group Chief<br />
Executive of Alliance & Leicester Plc.<br />
* Member of the Audit Committee<br />
‡ Member of the Remuneration Committee<br />
# Member of the Nomination Committee 15<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005
Annual Report and<br />
Financial Statements 2005<br />
Sustainability Report Corporate responsibility web pages<br />
Designed and produced by The Workroom www.workroom.co.uk Illustrations by Kevin Hopgood. Photography by Tim Barker and Duncan Smith.<br />
Printed by the colourhouse / Westerham Press. The paper used throughout this report is produced from a combination of both TCF (Totally Chlorine Free) and ECF (Elemental<br />
Chlorine Free) pulp. It is totally recyclable and manufactured within a BS EN ISO 14001 accredited mill, also conforming to EMAS (Eco-management and Audit Scheme).<br />
The recyclable outer wrapping used is manufactured using totally degradable polythene.<br />
16<br />
LOOKING AHEAD<br />
DURING THE<br />
NEXT YEAR<br />
WE WILL...<br />
ANNOUNCE QUARTER 1 RESULTS ON<br />
27 APRIL 2006<br />
HOLD THE ANNUAL GENERAL<br />
MEETING ON 4 MAY 2006<br />
PAY FINAL ORDINARY DIVIDEND IF<br />
APPROVED ON 25 MAY 2006<br />
PAY HALF-YEARLY PREFERENCE<br />
DIVIDEND ON 1 JULY 2006<br />
ANNOUNCE INTERIM RESULTS ON<br />
24 JULY 2006<br />
PAY INTERIM ORDINARY DIVIDEND<br />
IN SEPTEMBER 2006<br />
ANNOUNCE QUARTER 3 RESULTS ON<br />
24 OCTOBER 2006<br />
PAY HALF-YEARLY PREFERENCE<br />
DIVIDEND ON 1 JANUARY 2007<br />
ANNOUNCE PRELIMINARY 2006<br />
RESULTS IN FEBRUARY 2007<br />
PUBLISH 2006 ANNUAL REPORT AND<br />
FINANCIAL STATEMENTS IN APRIL 2007<br />
HOLD THE ANNUAL GENERAL<br />
MEETING IN MAY 2007<br />
FIND OUT MORE ABOUT OUR TOTAL PERFORMANCE...<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> <strong>Shareholders</strong>’ Review 2005<br />
USEFUL INFORMATION<br />
FOR SHAREHOLDERS<br />
ANNUAL GENERAL MEETING<br />
To be held on Thursday, 4 May 2006 at The London Heathrow<br />
Marriott Hotel, Bath Road, Hayes Middlesex, UB3 5AN.<br />
Every ordinary shareholder is entitled to attend and vote<br />
at the meeting. The notice convening the meeting is<br />
contained in a separate document for shareholders.<br />
FINAL DIVIDEND FOR THE YEAR ENDED<br />
31 DECEMBER 2005<br />
To be paid (if approved) on 25 May 2006 to<br />
shareholders on the register on 3 March 2006.<br />
COMPANY SECRETARY<br />
Elizabeth Richardson<br />
REGISTERED OFFICE<br />
103-105 Bath Road,<br />
Slough,<br />
Berkshire SL1 3UH<br />
Telephone: 01753 217800<br />
Facsimile: 01753 217899<br />
REGISTERED IN ENGLAND<br />
No. 527217<br />
AUDITORS<br />
PricewaterhouseCoopers LLP<br />
SOLICITORS<br />
Slaughter and May<br />
REGISTRAR AND TRANSFER OFFICE<br />
If you have any queries about your shareholding,<br />
please write to, or telephone, the Company’s Registrar<br />
at the following address:<br />
Computershare Investor Services PLC,<br />
PO Box 82,<br />
The Pavilions,<br />
Bridgwater Road,<br />
Bristol BS99 7NH<br />
Dedicated <strong>Reckitt</strong> <strong>Benckiser</strong> shareholder helpline 0870 703 0118<br />
website: www.computershare.com<br />
VIEWING YOUR SHAREHOLDING<br />
If you have internet access, you may view your<br />
shareholding by accessing the Computershare website,<br />
www.computershare.com. You will need your Shareholder<br />
Reference Number (SRN) which appears on your<br />
share certificate.<br />
DIVIDENDS<br />
If you wish to receive your dividends directly to your<br />
bank account, or by way of additional shares, please<br />
contact the Registrars and ask for the relevant forms.<br />
SHAREDEALING SERVICE<br />
The following sharedealing services are available through<br />
our Registrars, Computershare Investor Services PLC:<br />
Internet ShareDealing<br />
Please note that, at present, this service is only available<br />
to shareholders in certain European jurisdictions. Please<br />
refer to the website www.computershare.com for an upto-date<br />
list of these countries. This service provides shareholders<br />
with an easy way to buy or sell <strong>Reckitt</strong> <strong>Benckiser</strong> plc ordinary<br />
shares on the London Stock Exchange. The commission<br />
is just 0.5%, subject to a minimum charge of £15. In<br />
addition stamp duty, currently 0.5%, is payable on purchases.<br />
There is no need to open an account in order to deal.<br />
Real time dealing is available during UK market hours<br />
8.00am to 4.30pm. In addition there is a convenient facility<br />
to place your order outside of market hours. Up to 90-day<br />
limit orders are available for sales. To access the servicelog<br />
on to www.computershare.com/dealing/uk. <strong>Shareholders</strong><br />
should have their SRN available. The SRN appears on share<br />
certificates. A bank debit card will be required for purchases.<br />
Telephone ShareDealing<br />
Please note this service is, at present, only available<br />
to shareholders resident in the UK and Ireland. The<br />
commission is 1%, subject to a minimum charge of<br />
£15. In addition stamp duty, currently 0.5%,is payable<br />
on purchases. The service is available from 8.00am to<br />
4.30pm Monday to Friday, excluding bank holidays, on<br />
telephone number 0870 703 0084. <strong>Shareholders</strong> should<br />
have their SRN ready when making the call. The SRN<br />
appears on share certificates. A bank debit card will be<br />
required for purchases. Detailed terms and conditions<br />
are available on request by telephoning 0870 702 0000.<br />
These services are offered on an execution-only basis.<br />
This is not a recommendation to buy, sell or hold shares<br />
in <strong>Reckitt</strong> <strong>Benckiser</strong> plc. <strong>Shareholders</strong> who are unsure of<br />
what action to take should obtain independent financial<br />
advice. Share values may go down as well as up, which<br />
may result in a shareholder receiving less than he/she<br />
originally invested.<br />
To the extent that this statement is a financial promotion<br />
for the sharedealing service provided by Computershare<br />
Investor Services PLC, it has been approved by Computershare<br />
Investor Services PLC for the purpose of Section 21 (2) (b)<br />
of the Financial Services and Markets Act 2000 only.<br />
Computershare Investor Services PLC is authorised and<br />
regulated by the Financial Services Authority. Where<br />
this has been received in a country where the provision<br />
of such a service would be contrary to local laws or<br />
regulations, this should be treated as information only.<br />
This review is part of an integrated approach to reporting<br />
our total performance. Our family of reports also includes<br />
the Annual Report and Financial Statements, the<br />
Sustainability Report on our social and environmental<br />
responsibilities, and regularly updated corporate<br />
responsibility information at<br />
www.reckittbenckiser.com/about/corporate.cfm<br />
<strong>Reckitt</strong> <strong>Benckiser</strong> plc<br />
103-105 Bath Road<br />
Slough<br />
Berkshire SL1 3UH<br />
United Kingdom<br />
www.reckittbenckiser.com