Diaper Essentials and Star Diapers
Diaper Essentials and Star Diapers
Diaper Essentials and Star Diapers
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<strong>Diaper</strong> <strong>Essentials</strong> <strong>and</strong> <strong>Star</strong> <strong>Diaper</strong>s 24 July 2012<br />
<strong>Diaper</strong> <strong>Essentials</strong> (http://www.diaperessentials.com) started advertising <strong>Star</strong>s <strong>Diaper</strong>s around June 1.<br />
<strong>Star</strong>s <strong>Diaper</strong>s are produced by Quality <strong>Diaper</strong>s (http://www.qualitydiapers.net). However, from the<br />
pictures on the <strong>Diaper</strong> Essential site, the two products were identical <strong>and</strong> in fact, <strong>Diaper</strong> <strong>Essentials</strong> used<br />
Quality <strong>Diaper</strong>s photos to advertize the product as will be shown below.<br />
On June 11, I placed an order for <strong>Star</strong>s <strong>Diaper</strong>s <strong>and</strong> Plastic Pants as follows:<br />
Code Item Qty Price Gr<strong>and</strong> Total<br />
<strong>Star</strong>-PP<br />
<strong>Star</strong>-DBWD<br />
<strong>Star</strong>-DBWD<br />
<strong>Star</strong>-DBWD<br />
<strong>Star</strong>-DBWD<br />
<strong>Star</strong> Plastic Pants<br />
[size:Medium]<br />
<strong>Star</strong> Disposable Bedwetting <strong>Diaper</strong>s<br />
[Absorbency:84 oz.]<br />
[Gender:Male]<br />
[Package:1 Case 5 <strong>Diaper</strong>s]<br />
[Scented:No]<br />
[Leak guard:No]<br />
[size:Large]<br />
<strong>Star</strong> Disposable Bedwetting <strong>Diaper</strong>s<br />
[Absorbency:12 oz.]<br />
[Gender:Male]<br />
[Package:1 Case 5 <strong>Diaper</strong>s]<br />
[Scented:No]<br />
[Leak guard:No]<br />
[size:Large]<br />
<strong>Star</strong> Disposable Bedwetting <strong>Diaper</strong>s<br />
[Absorbency:36 oz.]<br />
[Gender:Male]<br />
[Package:1 Case 5 <strong>Diaper</strong>s]<br />
[Scented:No]<br />
[Leak guard:Yes]<br />
[size:Large]<br />
<strong>Star</strong> Disposable Bedwetting <strong>Diaper</strong>s<br />
[Absorbency:36 oz.]<br />
[Gender:Female]<br />
[Package:1 Case 5 <strong>Diaper</strong>s]<br />
[Scented:No]<br />
[Leak guard:No]<br />
[size:Large]<br />
1 $19.99 $19.99<br />
1 $15.45 $15.45<br />
2 $12.45 $24.90<br />
1 $13.95 $13.95<br />
1 $13.95 $13.95<br />
Note that they show in the ordering the option for regular as well as extra absorbency. Since the order,<br />
they have eliminated that option as seen on the current web-page:<br />
http://www.diaperessentials.com/<strong>Star</strong>-Disposable-Bedwetting-<strong>Diaper</strong>s-p/star-dbwd.htm<br />
They have also changed from a 5 pack to a 10 pack option since the order.<br />
I enquired why the $100 free shipping discount did not show up <strong>and</strong> they subsequently modified my<br />
order to accomplish the free shipping. In the fine-print on free shipping, they state that they may take<br />
30 days to ship.
<strong>Diaper</strong> <strong>Essentials</strong> offered also a GoodNites Pull-ups for adults <strong>and</strong> the pictures advertise a design that<br />
was likely 2 years old but they claimed it was the GoodNites design. I ordered those a few days later. On<br />
June 22, they notified me that they shipped BOTH Orders. It was delivered on 06/29/2012 at 8:54 A.M.<br />
The weight was not consistent both orders being shipped together <strong>and</strong> when I actually received the<br />
shipment, only the second order of the GoodNites was included.<br />
I asked them what happened <strong>and</strong> they never fully answered but on July 12, they finally shipped the <strong>Star</strong><br />
order <strong>and</strong> it was delivered on July 19.<br />
There was no packing list <strong>and</strong> no differentiation of the extra absorbency diapers from the regular,<br />
because they apparently discontinued that option without informing me. There were no <strong>Star</strong> Plastic<br />
Pants in the order either.<br />
Now the real surprise! What they shipped were not as advertized. The following is a screen-shot of the<br />
product they advertized as of today:<br />
Figure 1 - Screen Grab of Ordering Page for <strong>Diaper</strong> <strong>Essentials</strong>’ version of the <strong>Star</strong> <strong>Diaper</strong>
Below is what they actually shipped side-by-side with the real product:<br />
Figure 2 - Imitation <strong>Star</strong>s from <strong>Diaper</strong> <strong>Essentials</strong> on Left. Real <strong>Star</strong> <strong>Diaper</strong> from Quality <strong>Diaper</strong>s on<br />
Right.<br />
The construction is also totally different <strong>and</strong> inferior as is documented below. It should be noted that<br />
the thickness of the absorbent layer in the <strong>Diaper</strong> Essential <strong>Diaper</strong> is less consistent that the real <strong>Star</strong><br />
<strong>Diaper</strong> <strong>and</strong> does not look like it adheres well to the diaper itself.
Figure 3- Inside View of <strong>Diaper</strong> Essential <strong>Diaper</strong>. Front is to the Tight. Note that there is NO absorbent<br />
area extending out into the wings. Note also, that while the website talks about 4 tapes, only 2 are on<br />
these diapers.<br />
Figure 4 - Inside view of real <strong>Star</strong> <strong>Diaper</strong>. Note the 4 tabs on the left <strong>and</strong> the way the absorbent area<br />
extends out into the wings.
Figure 5 - Genuine <strong>Star</strong> <strong>Diaper</strong> Front Pattern from http://www.qualitydiapers.net.<br />
Figure 6 - Front Pattern of <strong>Diaper</strong> <strong>Essentials</strong> Product as delivered.<br />
When I asked to return the product for a total refund, <strong>Diaper</strong> <strong>Essentials</strong> stated that: Please note Refunds<br />
are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned<br />
items , also an added 15% repackaging fee if item has been opened. we also do not refund shipping<br />
costs. If shipping was free or the return reduces the order to less than the free shipping amount, then<br />
actual shipping on the original order will be deducted from the refunded return.
I told them that that was 100% unacceptable <strong>and</strong> that they had not shipped the Plastic Pants in the<br />
order <strong>and</strong> had not included a packing list to show that they had (or had not). They have not responded<br />
to that.<br />
They have deactivated my account to grab the order information <strong>and</strong> status. Moreover, they have used<br />
my name to rate the <strong>Star</strong>s <strong>Diaper</strong>s as very good. This was done on July 11, a day BEFORE they shipped<br />
the product. It is really hard for you to rate a product if you have not seen it!<br />
The only good thing that has come out of this is that they have removed the direct link from the product<br />
finder for the <strong>Star</strong>s Plastic Pants, <strong>Star</strong>s <strong>Diaper</strong>s, <strong>and</strong> Adult Goodnites. However, if you know the links,<br />
you can still find the products on the website. But a casual browser cannot.
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