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The only specialty store of running and walking gear in <strong>Laval</strong>.<br />

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Regular price 124.99<br />

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All colours, models and sizes may not be available. The products shown in this ad are for reference purposes only and may differ from the items<br />

in store. We reserve the right to limit quantities purch<strong>as</strong>ed. Discounts apply to our regular price and not to already-discounted prices, unless<br />

otherwise indicated. Some items may have been offered at less than the regular price in se<strong>as</strong>on.<br />

*Reward miles are not applicable on services, rentals or on purch<strong>as</strong>e of gift certificates.<br />

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Standard offer: Earn 1 AIR MILES ® reward mile for every $20* spent (excluding taxes).<br />

2 • The Chomedey <strong>News</strong> • www.chomedeynews.ca • January 26, 2006<br />

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† Discounts apply to our regular price and not to already-discounted prices, unless otherwise indicated.Some items may have been offered at less than the regular price in se<strong>as</strong>on.<br />

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Better ambulance response<br />

time needed?<br />

Service timely and efficient, Urgences Santé argues<br />

NaNcy GirGiS<br />

An unusual scene greeted skaters at the<br />

Chomedey Arena at around 3:30 p.m. on<br />

January 12: a woman w<strong>as</strong> lying on the ice<br />

in obvious pain, and several people around<br />

her were tending to her. One of the regular<br />

skaters at the scene, Warren Law, quickly<br />

learned that the woman had taken a fall and<br />

had seemingly injured her shoulder. Due to<br />

the woman’s level of pain, the skating rink<br />

monitor estimated that she had dislocated<br />

her shoulder and immediately called 9-1-1.<br />

Despite her painful injury and the fact<br />

that the woman w<strong>as</strong> lying directly on the ice,<br />

Law estimated that it took the ambulance<br />

approximately 35 minutes to arrive. “It gets<br />

quite cold in the arena and she w<strong>as</strong> lying<br />

directly on the ice,” Law explained. “I would<br />

think that ambulances should be aware of<br />

the location of aren<strong>as</strong> and respond in a short<br />

time frame.”<br />

Law and other witnesses believe that<br />

such a situation should not have happened.<br />

However, officials at Urgences Santé disagree<br />

with their version of events.<br />

Urgences Santé spokesperson André<br />

Champagne says that currently in the<br />

greater Montreal area (including <strong>Laval</strong>),<br />

the average ambulance response time is<br />

nine minutes and 11 seconds for most calls.<br />

Resorting to the computer file of the 9-1-1<br />

call, Champagne said that it took the ambulance<br />

only 14 minutes to reach the arena<br />

from the time 9-1-1 w<strong>as</strong> called. He explained<br />

that the call w<strong>as</strong> placed at 3:37 p.m. and that<br />

the ambulance arrived at 3:51 p.m. Timely<br />

and efficient service, Champagne explains,<br />

in spite of the fact that the injury w<strong>as</strong> not<br />

deemed to be severe or life-threatening.<br />

“This w<strong>as</strong> cl<strong>as</strong>sified <strong>as</strong> a Priority 3 call, which<br />

we need to respond to in less than 20 minutes,”<br />

Champagne said. “<br />

Three calls were made to 9-1-1<br />

The people who were at the Arena on<br />

January 12 are contesting Urgences Santé’s<br />

version of events, and some even claim<br />

that the ambulance got lost on its way to<br />

the arena. The Zamboni driver, Jean-Guy<br />

Bour<strong>as</strong>sa, says the Arena usually calls 9-1-<br />

1 two or three times a month, especially<br />

during hockey se<strong>as</strong>on. In most c<strong>as</strong>es, an<br />

ambulance arrives in less than 15 minutes.<br />

In this specific c<strong>as</strong>e, he says, the delay e<strong>as</strong>ily<br />

exceeded 30 minutes. “I understand that<br />

the injury w<strong>as</strong>n’t an urgent situation, but<br />

the lady had dislocated her shoulder and we<br />

couldn’t move her off the ice,” he said. “She<br />

w<strong>as</strong> very cold…the ambulance should have<br />

come f<strong>as</strong>ter.”<br />

Bour<strong>as</strong>sa, who called Urgences Santé<br />

twice following the original 9-1-1 call, w<strong>as</strong><br />

frustrated about the paramedics’ slow pace.<br />

He even waited outside and flagged down<br />

the ambulance once he saw the vehicle<br />

approaching the arena. Unfortunately, the<br />

ambulance turned at another intersection.<br />

“I called back (9-1-1) to tell them that their<br />

truck had gotten lost, but they <strong>as</strong>sured me<br />

that the ambulance I w<strong>as</strong> talking about<br />

w<strong>as</strong> responding to another call,” Bour<strong>as</strong>sa<br />

explained. “If that w<strong>as</strong> the c<strong>as</strong>e, it must not<br />

have been a very urgent situation…the truck<br />

w<strong>as</strong> going very slowly, <strong>as</strong> if the driver w<strong>as</strong><br />

lost.”<br />

Regular skater Raymond Dagenais w<strong>as</strong><br />

clearly frustrated over the situation and estimated<br />

that it took the ambulance 40 minutes<br />

to arrive at the scene. He explained that<br />

he arrived at the arena a little after 3:30 p.m.,<br />

and when he left at 4:10 p.m. the ambulance<br />

had yet to arrive. “I and a lot of other people<br />

here were getting very angry,” Dagenais said.<br />

“We tried to cover her up with our jackets,<br />

we sympathized with her because it w<strong>as</strong> very<br />

cold…It’s unbelievable that it took so long<br />

for the ambulance to come.”<br />

Distance, weather, traffic<br />

all factors<br />

Champagne defends Urgences Santé’s<br />

response time and adds that although most<br />

calls are answered within the average time<br />

frame, some non-urgent calls may take longer.<br />

He explains that Urgences Santé uses<br />

the Clawson system, which allows for a<br />

rapid triage depending on the information<br />

provided by the caller. “It allows us to gage<br />

the degree of urgency and the need for rapid<br />

action in less than one minute,” Champagne<br />

explains. “Within 50 to 60 seconds, we can<br />

make a decision, decipher the problem, find<br />

the location and gage the urgency.”<br />

Calls are also prioritized. Priority One<br />

calls are answered immediately with<br />

sirens blaring. Priority Two calls must be<br />

answered in less than 10 minutes, and<br />

Priority Three require action in less than<br />

20 minutes. However, the response time<br />

may vary depending on the location, the<br />

weather, the time of the day and the density<br />

of population in a specific area. “We also<br />

resort to dynamic deployment, meaning<br />

an ambulance is always in strategic points<br />

and in movement,” Champagne explained.<br />

“However, these strategic points are more<br />

often than not in are<strong>as</strong> with a higher density<br />

of population.”<br />

Nonetheless, the people who witnessed<br />

the accident on January 12 remain perturbed<br />

over the delay it took for the ambulance<br />

to arrive at the scene. “We all kept<br />

saying ‘what if it had been something more<br />

serious?’” Law wondered. “We pay extra for<br />

the 911 service, if this is the way things work,<br />

what are we paying for?”<br />

Champagne explains that when an emergency<br />

situation occurs, time becomes precious.<br />

He says that Urgences Santé does<br />

whatever it can to answer in a timely manner.<br />

In 2004-2005, Urgences Santé received<br />

195 complaints, and only 16 per cent were<br />

related to the service offered. “That is a<br />

very low number, especially if you consider<br />

that we handle about 1,000 calls a day,”<br />

Champagne said.<br />

“We understand that when people get<br />

hurt, they want to wait <strong>as</strong> little <strong>as</strong> possible,”<br />

Champagne explained. “We understand<br />

what they’re going through, we don’t diminish<br />

their pain or their need, but priority<br />

takes over certain c<strong>as</strong>es, especially in fracture<br />

or non-fatal injuries.”

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