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eSecuritel's Cell Phone Insurance And Replacement Program Now ...

eSecuritel's Cell Phone Insurance And Replacement Program Now ...

eSecuritel's Cell Phone Insurance And Replacement Program Now

PRESS RELEASE Media Contact: Don Rossi, VP Sales & Marketing (212) 742-2301 ext. 744 donrossi@b2bsoft.com FOR IMMEDIATE RELEASE: eSecuritelʼs Cell Phone Insurance and Replacement Program Now Integrated with B2B Softʼs Wireless Standard Fully Integrated Comprehensive Coverage Gives Both Retailers and Their Customers Something to Smile About New York, NY - January 11, 2012 - B2B Soft, a business-to-business software company specializing in retail management for the wireless/cellular retail industry, is pleased to announce the integration of eSecuritelʼs handset insurance and replacement program with its retail management platform, Wireless Standard. Wireless Standard is the cellular retail industry's premiere business solution, currently deployed in over 4,000 wireless retail locations worldwide. 25% of all mobile wireless subscribers report their device lost, stolen, or damaged. Unlike other services where only malfunction is covered, eSecuritel provides protection for new, used, or prepaid wireless devices against loss, theft and accidental damage as well as mechanical/ electronic failure and malfunction. With eSecuritel, both wireless retailers and their subscribers stand to benefit. Customers have peace of mind knowing that their devices are covered and that the claims process is simple and easily manageable online. They can even receive their high quality phone and device replacements that same day. Dealers enjoy fast access to the eSecuritel system from directly within the Wireless Standard point-of-sale. eSecuritelʼs proprietary Handset Information Tracking System (HITS) gives wireless retailers an easy, seamless way to enroll customers, view program metrics and track the claims process, all from their web browser. WIth the burden of program management removed, retailers can focus on selling, knowing that their customersʼ phone problems are being addressed quickly. They can rest assured that eSecuritel covers every stage of the wireless device life-cycle—from buyerʼs remorse, to extended and out of warranty, ensuring customer satisfaction and loyalty. “Dealing with device protection and replacement is crucial to addressing consumer concerns and enhancing customer service and satisfaction,” says Gary Khabinski, B2B Soft CEO. “The eSecuritel integration is one more way that Wireless Standard meets the needs of wireless dealers and their customers, ensuring a steady revenue stream and increased customer loyalty.”

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