0844 736 9149 - Friedland

GlobalGuard Alarm System
Software Operating Manual
1

CONTENTS
SYSTEM REQUIREMENTS AND 3
FUNCTION OVERVIEW
IMPORTANT NOTE WHEN RUNNING
SOFTWARE 4
GlobalGuard PC Setup Software
Operating Instructions 5
1. Instructions for installation 5
2. GlobalGuard PC Setup Software 5
Operating Instructions
2-1 Control Panel PIN code and changing 5
2-2 Home Page 6
2-2-1 Show device information 6
2-2-2 Configuring Programme Key 7
2-2-3 Executing a Programme key 7
2-3 Sync 8
2-4 Event Log 8
2-5 Add Device 9
2-5-1 Add New Device 9
Part-Arm I/II setup of security
device 10
2-5-2 Replace Device 11
2-6 Settings 12
2-6-1 Programmes 12
2-6-1-1 Adding a new Programme 13
2-6-1-2 Maintaining Programme 13
2-6-2 Event 14
2-6-2-1 Adding New Event 14
2-6-2-2 Maintaining Event 14
2-6-3 Schedule 17
2-6-3-1 Adding New Schedule 17
2-6-3-2 Mainitaining Schedule 17
2-6-4 Device 19
2-6-5 System 20
2-6-5-1 User 20
2-6-5-2 Siren 20
2-6-5-3 Time and date setup 21
2-6-5-4 Control Panel 21
2-6-5-5 Friedland Spectra 21
Lighting Controller (Optional)
3. Exiting the software 21
2
GlobalGuard Remote Access Web Software
1. Registration process 22
2. Home page 22
3. Security page 22
4. Home Automation page 23
5. Video Playback page 23
6. Camera View 24
7. Settings 24
- Camera Settings 24
- Contact Settings 24
- Account Settings 24
8. Resetting the password 25
GlobalGuard Remote Access App 26
GlobalGuard Camplay software 27
Troubleshooting 30
Notes (Password record) 32

SYSTEM REQUIREMENTS
AND FUNCTION OVERVIEW
1. The HISK1 kit should be installed as a
minimum to use any of the software
2. Requirements for PC setup software:
- PC Operating system: Windows XP /
Windows 7
- CPU: Core 2 Duo
- RAM: 2GB
- Hard Drive space: 20GB (requires at least
20G of space available on your PC’s hard
drive to install the drivers, Microsoft .Net
Framework and Globalguard PC
software)
- Not compatible with Apple MAC PCs
3. Requirements for remote web access:
- Unrestricted home broadband internet
connection
- Wired/Wireless WIFI router with x2 spare
LAN ports (x1 for IP gateway and other for
an optional IP Camera if added in future)
- PC Operating System:
Windows XP/Vista/Window7
- Internet Explorer 6.x or higher Internet
Web Browser
- CPU: Pentium 4, 1GHz or above
- VGA Card Resolution: 800x600 or above
- Video Memory Size: 128Mb or above
- Recommended internet upload speed
512kbp/s for 1 x IP Camera (optional
HIS5A product) or 2Mbp/s for 8 x IP
cameras connected
4. The GlobalGuard PC setup software is used
to do the following:
- configure the system settings in the system
- adding devices to the system
- set up home automation controls
- operate function keys I/II/III from when you
are in your home while the software is open
5. The GlobalGuard online remote access web
software at;
https://GlobalGuard.Friedland.co.uk
is used to do the following when your PC is
connected to the internet and you have
created an online account:
- control the security functions (i.e, arm/disarm)
and check status
- activate home automation programmes
- view/playback up to 8 CCTV cameras (when
optional camera(s) added to system)
- setup accounts and email contacts
3
6. Mobile devices compatible with the
GlobalGuard remote access App:
- Apple IOS: iPhone1/2/3/4, iPad1/2, iPod
Touch 4
- Android: Android phone V2.X, tablet PC
up to V4.0
7. Accessible and configurable Control Panel
settings include:
- Home automation Programmes:
Supports up to 16 programmes.
- Home automation Events:
Supports up to 32 events.
- Home automation Schedules:
Supports up to 32 schedules.
- Event Log: Browse the Control Panel
event log.
Supports up to 100 events.
- Device Setup:
- Security Devices:
(1)Remotes / Detectors: for security
transmitting devices; supports
following devices
• Up to 32 wireless PIR
movement
detectors and or Magnetic
door/window contact detectors
• Up to 8 Remote controls
• Up to 6 Remote Keypads
• Smoke detectors and so forth.
- Home Automation devices
Control: for Home Automation receiver
devices; supports configurations for up
to 32 devices including Plugin /
Bayonet lamp holders and so forth.
- System Setup:
1). User: User settings; supports up to
6 online users including “Admin”.
2). Siren: Siren settings and Test.
3). Time: the Control Panel time
settings.
4). Control Panel: Control Panel
settings.
5). Spectra Lighting Settings – For
optional Friedland Spectra receiver
module

IMPORTANT NOTE WHEN RUNNING
SOFTWARE
Ensure the correct time/date has been set on
the Control Panel to allow you to view the
correct system date/time in different areas of
the system such as the event log and live view
CCTV. For setup please refer to pages 20-21.
The PC setup software should not be operated in
parallel with the online remote access web software or
the mobile App. By doing so will prevent yourself or
other home users from remotely viewing/controlling the
security/home automation functions from the online
web software or App.
If the PC software is loading or running, then the 2 nd RF
(wireless communication to Control Panel) LED on the
IP gateway will turn orange colour and will prevent the
system feeding back the current system status in the
online web software
Remember to “Sync” to save all settings made in the
PC setup software and exit it before running the online
web remote access software
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GlobalGuard PC Setup Software
1. Instructions for installation:
In order to use the PC setup software, your PC must be
connected to the internet to download the free software
from: www.GlobalGuard.Friedland.co.uk:
1. Install the PC software step by step after
downloading it. Your PC may also require updating
to Microsoft .Net Framework V4.0 which is
automatically done during the installation.
2. Ensure your Control Panel and IP gateway both
remain powered on. Your PC must also be
connected wired or wirelessly to the same
broadband router that the IP gateway is
connected to (see the figure below). If
wirelessly connected ensure it is within WIFI
range of the wireless router
Gateway Router
PC
Note:
1) Ensure that both the router and PC are
configured to have DHCP function enabled.
2) If the data transfer speed is too slow or seems
to stop, check the network firewall setting. If
the firewall is enabled, disable the firewall
temporarily to allow data transfer.
3. Double-click the “GlobalGuard” shortcut icon
shown below on your PC desktop.
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2. GlobalGuard PC Setup Software
Operating Instructions
When you attempt to configure the Control Panel via
GlobalGuard PC setup software, please take note of
the following during the process:
1. Do not configure the Control Panel using its
keypad while the GlobalGuard software is still
running as this may result in data inconsistency.
2. With the exception of actions such as Add Device
/ Replace Device / Remove Device, in order for
other settings to take effect, the Sync function
must be used to apply the new settings to the
Control Panel.
When you double click the GlobalGuard desktop icon,
the system will automatically check to see if the IP
Gateway has been connected to the network. If the IP
Gateway has been found, the system will automatically
access relevant data from the Control Panel. The
process could take up to a few minutes; please wait for
the system to read the data. Note: The 2 nd LED (RF
indication) on the gateway will change from green
to orange colour while the PC software is loading
and during use of the software
2-1 Control Panel PIN code and changing
The user access PIN code is used to access the
Control Panel for either programming or controlling it.
Once the system has finished reading the data, the
system will prompt the user for Admin PIN code.
Please note that in order to operate the system, you
must enter the correct Admin PIN code. The factory
preset Admin PIN code for the Control Panel is “1234”.
For security reasons, it is recommended that once you
log into the system, go to Settings – System – User
and change the default Admin PIN code.
You will be taken to the main operating screen after the

system has validated the PIN code you have entered.
The GlobalGuard system is made up of 5 primary
functional modules, namely:
Home Page
Sync
Event Log
Add Device
Settings
CUSTOMER HELPLINE
Most issues can be solved over the phone in a few minutes.
Please contact our Helpline Team on the number below for any
installation and general advice regarding our products:
0844 736 9149
Lines open 9.00am to 5.00pm, Monday to Friday.
Calls charged at service providers national rate.
6
2-2. Home Page
Main functions you will find under “Home Page”
include:
1-1 Show device information
1-2 Configure a Programme Key.
1-3 Execute a Programme Key.
2-2-1. Show device information
Click on any device to access a window (see below)
that contains specific information about the device,
such as Device Name, Device Type, Number, Location
and so forth.
Examples:
When you click , the system will display this
message window.
When you click , the system will display this
message window.

2-2-2. Configuring the Programme Keys
Please take note of the following when you configure
Programme Keys:
1. The Programme Keys I/II/III correspond to
the Function key buttons I/II/III on the Control
Panel, which means clicking the Programme
Key I in the software interface or pressing the
Function Key I on the Control Panel will
activate the same Programme.
2. To configure a Programme Key, you should
assign an existing Programme (or create a
new Programme and designate it) to
Programme Key I, II, or III.
3. If you have designated a Programme to a
specific Programme Key previously, you will
not be able to designate said Programme to
another Programme Key.
4. For information about configuring a new
Programme or maintaining an existing
Programme, refer to Setting – Programmes.
Follow the steps described below to reconfigure
Programme Keys:
1. Click [Home Page] in the Top Menu.
2. Click on the [Living1] icon or any other available
programme that may have been created as described
later in this manual:
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3. The system will display a small function menu above
the icon and you can specify the location of the
programme key. In this example, [I] has been chosen
and this means Programme Key [I] has been redefined
to [Living1].
4. After you have reconfigured the Programme Key,
you will see [I] over [Living1].
5. Remember that after you have finished a
configuration, you must select the Sync function to
apply the new settings to the Control Panel in order for
the changes to take effect particular when trying to
execute any of the blue Programme keys on the home
page.
2-2-3. Executing a Programme Key
Click the following buttons directly in this window to
execute the corresponding Programme Key:
: Execute Programme Key 1
: Execute Programme Key 2
: Execute Programme Key 3
The system will display one message window to inform
the user whether the execution of the Programme is

successful or not.
2-3. Sync
i.e.: Programme executed successfully
The PC setup software is intended as an assistive
program for the Control Panel setup. Setup is only
complete after all the settings made on your PC have
been applied to the Control Panel with the Sync
function. Therefore it is imperative that the user sync
the PC with the Control Panel after each modification
of settings. If you close the PC software during setup,
the Control Panel will not recognize any configuration
you have made, with exception of “Add
Device/Remove Device”. (These two actions take
effect immediately.)
To Sync,
1. Select [Sync] in the Top Menu.
2. Click the button located
at the lower right hand corner of the
screen.
The system will send the updated settings to the
Control Panel. It is recommended that you perform this
operation immediately after each settings change to
ensure the data in the Control Panel is always
up-to-date.
The Sync window (see below) will appear whenever
the system is writing data back to the Control Panel,
indicating that the system is in the process of
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synchronizing.
Important note during Syncing:
When data is being synced to the Control Panel,
any security functions and home automation
Programmes, Schedules, and Events will not
operate during this period.
2-4. Event Log
The event log is a record of all activities executed by
the Control Panel. This is primarily captured and stored
in the Control Panel itself.
The Event Log function is used to retrieve the latest
event log from the Control Panel in the current window
on your PC.
Click the above button to load the latest event log from
the Control Panel and display it on screen.
The window (see below) will appear when the system
is loading event log from the Control Panel, indicating
that the system is in the process of synchronizing.

After the system has finished loading the latest event
log from the Control Panel, it will be promptly displayed
in the window.
The event log consists of the following information:
Time The date and time of the event.
Location The place where the event
happened. For instance, if a PIR
detector assigned to Bedroom is
triggered, the location column will
show “Bedroom”.
Device/User
/Action
This column displays what or who
triggered the event.
Name If the event is triggered by a user,
this column will display the name of
the User (such as Admin or
User1…).
Message This column shows the content of
the event.
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2-5. Add Device
There are two ways to add new devices to the system;
using the Control Panel (refer to Hardware manual) or
using the GlobalGuard PC setup software. The PC
software provides an intuitive interface so the user can
add devices more easily.
Note: The first two wireless security devices (PIR
movement or door contact detector) added to the
system will have a preconfigured 30 second
entry/exit delay. It is recommended to install the 1 st
detector (zone1) you add at the entry/exit point of
your property
The entry delay period for a security device can be
setup in ‘Advance Settings’ of that device. The exit
delay can be setup in ‘Settings-Device-Control
Panel’ page
2-5-1. Add New Device
On the interface screen you can find two buttons on the
left side: [Add New Device] and [Replace Device]. As
their titles suggest, [Add New Device] is to add a new
device to the system, while [Replace Device] is to
replace an existing device with a new one. On the right
side are the icons of preconfigured device groups.
To add a new device, all you need to do is to click on
the [Add New Device] button, and then select a desired
device icon and follow the screen prompts to complete
the procedures.
Note: All devices with exception to the optional
GlobalGuard camera can be linked and displayed
in this software. The camera is not displayed here
and is only linked via the GlobalGuard remote
access online software.
Example 1: Adding a PIR movement detector:
Note: Please also refer to the Hardware manual for
information on how to configure the device into
learning mode.
1. Click on the PIR Detector icon.

2. The software will issue a request to the Control
Panel to go into code learning mode.
3. Press the learn/tamper button on the selected PIR
detector within 30 seconds to transmit a code to be
picked up by the Control Panel.
Note: See the screen prompt (also the figure below)
to find out the location of the learn/tamper button
on the device. After you press the learn/tamper
button, the Control Panel will also beep to indicate
the reception of the learning code.
4. Once the system has learnt the device’s code, the
device setting window will appear up for you to
configure the device’s name, location, and security
type:
Name: Specify a name for easy identification.
Location: Specify where the device is installed.
Security Type: Specify the level of alarm when the
device is triggered.
5. After adding/replacing a security device (PIR or
door/window contact detector) to the system, refit the
detector in position to its battery cover before exiting
the add device screen. This is will prevent the tamper
alarm from initiating if the tamper button is press and
release during final installation of a detector.
IMPORTANT: Specify the Location of device
carefully as it affects many aspects in the system:
1) If one or more IP cameras are installed in your
system, then when a PIR or other type of detector
is triggered, the camera assigned to the SAME
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location will start recording. Therefore you should
plan beforehand and assign the location group
carefully.
2) When the device is triggered, the Web software
and the smartphone app will also inform the user
of the location. So the correct setting of location is
critical for the information.
3) After a security detector such as a wireless PIR
or door contact detector has been added, the
device number is the “Zone Number” (1-36)
displayed at the top of the window. The zone
number for each security device is stored in the
Control Panel
Part-ArmI/II setup of a security device
All PIR movement and door/window contact security
detectors can be also setup to operate with Part-Arm I
or Part-Arm II security modes.
If a group of detectors have been set so that they can
activate in Part-Arm I, this means that when the Control
Panel is armed in Part-Arm I mode, then only those
detectors setup will become active. An example would
be part-arming the ground floor of your home while you
are gone to sleep so you can move around upstairs at
night without initiating an alarm
Part arm setup of a device can be done during the
adding process or after the device has been added
in “Settings – Devices”.

Select “Advance Setting” followed by any or both of the
Part-arm-I or II selections
Example 2: Adding a Home Automation device:
1. Click on the On/Off Plug icon.
2. The system will display the code learning prompt.
3. Follow the on-screen instructions to set the selected
device into learning mode.
4. After the device is placed into learning mode, click
the [Add Now] button on the screen.
5. Wait until the Control Panel issues the learning code
command, and the code learning process for the
device is complete.
6. The Control Panel will issue test commands, and
you should see the selected lighting device go on and
off to demonstrate that code learning has been
properly completed.
7. The system will promptly bring up the device setting
window for you to configure the device’s properties.
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2-5-2. Replace Device
When you click the [Replace Device] on the left side, all
existing devices will be displayed on the right panel. To
replace a device, simply click on an icon and follow the
screen prompts to complete the procedures. This
function is useful whenever a device has become faulty.
You can simply purchase the same device and use this
function to replace the faulty one without having to
make any configurations. The device will operate and
function according to your previous settings.
Example: Replacing a PIR movement detector.
CUSTOMER HELPLINE
Most issues can be solved over the phone in a few minutes.
Please contact our Helpline Team on the number below for any
installation and general advice regarding our products:
0844 736 9149
Lines open 9.00am to 5.00pm, Monday to Friday.
Calls charged at service providers national rate.

1. Click on the PIR movement detector icon.
2. The software will issue a request to the Control
Panel to go into learning mode.
3. Operate the learn/tamper button on the selected PIR
device within 30 seconds to transmit a code to be
picked up by the Control Panel.
4. Once the system has learnt the device’s code, the
device setting window will appear for you to configure
the device’s properties. Refer to the previous section
for details of the setting items.
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2-6. Settings
Concept of Programmes, Schedules and Event
There are three ways to control home automation
devices using the GlobalGuard system:
Programmes : A Programme is a set of action(s) that
are activated immediately when called upon by the
user. These actions may include turning on/off the
plugs, or changing the security mode of the control
panel. Programmes can be assigned into Function
keys I, II and III on the Control Panel so that they are
activated when user presses those keys via the Control
Panel, the home page of the PC setup software or via
the online remote access software.
Events : An Event is a set of multiple actions that take
place when the system is triggered by a detector. For
example, an Event can be created to automatically turn
on the porch lamp (connected to a ON/OFF device)
when the door/window contact detector detects the
front door opening. Unlike Programmes, Events are
activated by detectors rather than activated upon
request by the user.
An Event can also be set to be triggered by a change in
the security settings. For example, setting the Control
Panel to ARM remotely through the website can turn on
the light to warn off intruders.
Schedules : A Schedule is a set of multiple actions that
are activated when the preset time is reached. For
example, one can create a Schedule to turn ON a table
lamp connected to a ON/OFF plug at 6pm and OFF at
11pm on a daily basis or particular days.
2-6-1. Programmes
To create or maintain a Programme, select [Settings] in
the top menu and click “Programmes” in the menu to
the left. The system supports up to a maximum of 16
Programmes and once you have reached the
maximum, the [Add New Programme] button will turn
grey.

2-6-1-1. Adding a new Programme
Click [Add New Programme] when you wish to add a
new Programme to the system. The system will bring
up the Setting – Programme – New Programme
window for you to edit relevant details. For more
information on Programme maintenance, refer to the
section below 2-6-1-2 on “Maintaining Programmes”.
Note: For detailed information on assigning a
programme to a Programme Key, which
correspond to a Function Key on the Control Panel,
please refer to page 7.
Example of Programmes could be using Function key I
to activate a group of ON/OFF plug/lampholder devices
ON and Function Key II to turn these OFF if pressed.
Function key III to arm your system and turn ON an
ON/OFF device at the same time, etc.
2-6-1-2. Maintaining Programmes
To maintain an existing Programme, simply click on the
icon of the desired Programme to access the
Programme maintenance screen. You can choose up
to 16 actions to be taken in a single Programme,
including Sound (audio), Step1 (Control Panel security
mode) and Step2 (customized Home Automation
control actions) and so forth. The system will keep tally
on the actions that you have configured and once you
have configured 16 actions for a Programme, the
system will lock the action setting mode and you will
only be able to disable actions but not add new ones
when that happens.
CUSTOMER HELPLINE
Most issues can be solved over the phone in a few minutes.
Please contact our Helpline Team on the number below for any
installation and general advice regarding our products:
0844 736 9149
Lines open 9.00am to 5.00pm, Monday to Friday.
Calls charged at service providers national rate.
13
The following section will cover relevant Programme
maintenance information:
Name: Programme Name; you may create a name for
the selected Programme for easy identification.
Number: Denotes the number of Programme currently
available on the system; you can have up to a
maximum of 16 Programmes.
Icon: You can change the default icon into any other
icon you prefer (the file extension for the icon must be
in “.ico”).
Sound: Enable sound effect playback by the Control
Panel; you can choose ‘None’ or Chime sound.
Programme: Shows the status of the selected
Programme; click “Enable” to activate the Programme
and “Disable” to deactivate it.
Step1: Configure the type of security mode for the
Control Panel to employ.
1. No Setting: Use the current security mode set
for the Control Panel without making any
change.
2. Fully Arm: the Control Panel will go into “Fully
Arm” security mode.
3. Part-Arm-I: the Control Panel will go into
“Part-Arm-I ” security mode. You can check to
see the acting zone detectors under “Intruder
Detector” to find out which zone detectors will be
activated in this security mode.
4. Part-Arm-II: the Control Panel will go into
“Part-Arm-II ” security mode. You can check to
see the acting zone detectors under “Intruder
Detector” to find out which zone detectors will be
activated in this security mode.
5. Disarm: the Control Panel will disable security
mode.
6. Holiday Arm: the Control Panel will go into
“Holiday Arm” security mode.
Step2: Configure the type of action for Home
Automation controllers to take.
1. No Action: No action taken on any ON/OFF
home automation receiver device.
2. All On: Home Automation controllers will turn
on all ON/OFF receiver devices that have had
their “All On” option checked under Home
Automation setting.
3. All Off: Home Automation controllers will turn
off all ON/OFF receiver devices.
4. Individual: Home Automation controllers will
perform the action that the user has selected
and customized (Turn On/Off…) for
corresponding ON/OFF receiver devices.
: Click this button and the system will display
where the selected Programme is applicable for your

eference.
Example:
Click and the following window will pop up.
This means that the selected Programme is used in
Schedule 01 [Demo].
2-6-2. Event
To create or maintain an Event, select [Setting] in the
Top Menu and click [Event] in the menu to the left. The
system supports up to a maximum of 32 Events and
once you have reached the cap, the [Add New Event]
button will turn grey.
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2-6-2-1. Adding New Event
Click [Add New Event] when you wish to add a new
Event to the system. The system will bring up the
Setting – Event – New Event window for you to edit
relevant details. For more information on Event
maintenance, refer to section 2-6-2-2 on “Maintaining
Events” below.
2-6-2-2. Maintaining Events
To maintain an existing Event, simply click on the icon
of the desired Event to access the Event maintenance
screen. Please note that an Event must comprise a
detector/device trigger and Activate Actions
The following section will cover relevant Event
maintenance information:
Name: Event Name; you may create a name for the
selected Event for easy identification.
Number: Denotes the number of Events currently
available on the system; you can have up to a
maximum of 32 Events.
Step1: Specify trigger method (Device Triggered or
System Triggered)
1. Setting an Event to be Device Triggered:
(1) Device Trigger: You can specify the device
(i.e Zone Detector / Device / Keypad /
Remote that the system has learnt) to be
triggered and the type of action that will
trigger it.
(2) Specify the security mode for the trigger to
take effect. By default, the trigger will be
applied to all security modes. This
configuration is only needed when you have
selected Device Trigger.
(3) Specify the valid time for the trigger. By
default, the trigger will be valid 24 hours
around the clock.
If the time for “from” is identical to the time
for “to”, the trigger will remain active
throughout the day (i.e. 00:00 ~ 00:00)
If the time for “from” is greater than the time
for “to”, the trigger will be active between the
changes of calendar days (i.e. 22:00 ~
08:00)
If the time for “from” is smaller than the time
for “to”, the trigger will be active during the
specific time on a daily basis (i.e. 08:00 ~
22:00)

Example: Device Trigger
2. Setting an Event to be System Triggered.
(1) System Trigger: You can specify which
system security mode the event will operate
with when activated
(2) Specify the valid time for the trigger. By
default, the trigger will be valid 24 hours
around the clock.
If the time for “from” is identical to the time
for “to”, the trigger will remain active
throughout the day (i.e. 00:00 ~ 00:00)
If the time for “from” is greater than the time
for “to”, the trigger will be active between the
changes of calendar days (i.e. 22:00 ~
08:00)
If the time for “from” is smaller than the time
for “to”, the trigger will be active during the
specific time on a daily basis (i.e. 08:00 ~
22:00)
Example: System Trigger
Step2: Specify the action to be taken when the
trigger has been set off.
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You can configure the system to take one of the
following two actions:
1. Control Device: the system will take whatever
action(s) you have configured for Control
Device, including Sound. You can configure
up to 16 actions.
2. Programmes: the system will execute the
selected Programme.
Example: Configuring the system to Control Device
when the trigger has been set off.
Example: Configuring the system to execute a
preselected Programme.
Note: If System Trigger has been set as the source of
trigger, ensure the selected Programme does not
involve actions that will toggle the change of security
modes. When the system identifies such conflicting
configuration, it will disable the Programme and render
it unavailable to the user. Refer to the following
example:

Example: Using System Trigger
As you can see in this example, all Programmes have
been disabled by the system. This means that all of
the Programmes available involve the change of the
Control Panel security modes.
Example: This is what will happen if you try to skip
ahead to Step2 and have the system execute the
Programmes. In this example, we will select
Programme1.
When you go back to Step1, you will find that “System
Trigger” has been made unavailable. This means that
the Programme that was selected previously involve
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the change of the Control Panel security modes.
Step3: Specify the duration of delay time for Action
2 to be executed (Optional)
Example: Setting the delay time to 5 seconds before
Action 2 is executed.
Step4: Activate Action 2 (Optional)
The steps and rules for Action 2 are identical to what
have been covered for Action 1. Refer to the
descriptions for Action 1 if needed.
If you wish to simplify the configuration process, simply
complete the settings for Step1 and Step2; Steps 3 and
4 are optional.

2-6-3. Schedule
To create or maintain a Schedule, select [Setting] in the
top menu and click [Schedule] in the menu to the left.
The system supports up to a maximum of 16
Schedules and once you have reached the maximum,
the [Add New Schedule] button will turn grey.
2-6-3-1. Adding New Schedule
Click [Add New Schedule] when you wish to add a new
Schedule to the system. The system will bring up the
Setting – Schedule – New Schedule window for you to
edit relevant details. For more information on Schedule
maintenance, refer to section 2-6-3-2 below on
“Maintaining Schedules”.
Example of a schedule might be activating an ON/OFF
plugin device to turn ON a table lamp on a daily basis
between 7pm and 11pm whilst you are away from your
home.
2-6-3-2. Maintaining Schedules
To maintain an existing Schedule, simply click on the
icon of the desired Schedule to access the Schedule
maintenance screen.
The following section will cover relevant Event
maintenance information:
Name: Schedule Name; you may create a name for the
selected Schedule for easy identification.
Number: Denotes the number of Schedules currently
available on the system; you can have up to a
maximum of 16 Events.
Step1
Specify trigger mode (Fixed Time and Weekly).
1. Setting a Schedule to be triggered at Fixed Time:
1-1. Set Action Time: Specify the time for the
17
Schedule to be triggered.
1-2. Specify the security mode for the trigger to
take effect. By default, the trigger will be
applied to all security modes.
2. Setting a Schedule to be triggered Weekly:
1-1. Set Action Time: Specify the time for the
weekly trigger.
1-2. Specify the security mode for the trigger to
take effect. By default, the trigger will be
applied to all security modes.
Step2
Specify the action to be taken when the trigger has
been set off.
You can configure the system to take one of the
following two actions:
1. Control Device: the system will take
whatever action(s) you have configured for
Control Device, including Sound. You can
configure up to 16 actions.
2. Programmes: the system will execute the
selected Programme.

Example: Configuring the system to Control Device
when the trigger has been set off.
Example: Configuring the system to execute a
preselected Programme.
Note: Please ensure that Programmes that involve the
action of disarming security modes may not be
included in a Schedule. When the system identifies
such conflicting configuration, it will disable the
Programme and render it unavailable to the user. Refer
to the following example:
Example: As you can see, Programme02 has turned
grey in the following screenshot. This means that
Programme02 contains action that disarms the Control
Panel's security mode.
18
Step3: Specify the duration of delay time for Action
2 to be executed (Optional)
Example: Setting the delay time to 1 minute before
Action 2 is executed.
Step4: Activate Action 2 (Optional)
The steps and rules for Action 2 are identical to what
have been covered for Action 1. Refer to the
descriptions for Action 1 if needed.
If you wish to simplify the configuration process, simply
complete the settings for Step1 and Step2; Steps 3 and
4 are optional.
CUSTOMER HELPLINE
Most issues can be solved over the phone in a few minutes.
Please contact our Helpline Team on the number below for any
installation and general advice regarding our products:
0844 736 9149
Lines open 9.00am to 5.00pm, Monday to Friday.
Calls charged at service providers national rate.

2-6-4. Device
To maintain the contents of device information, select
[Setting] in the Top Menu and click [Device] on the
menu to the left. You will see the devices that have
completed the code learning process in the window on
the right. Simply click the desired device to access the
edit window.
Example: The following window will appear when you
click “On/Off Plug 1”.
: Use this function to display which
Programme(s), Event(s) or Schedule(s) it will operate
with.
: Use this function to remove the selected
device from the Control Panel. When you use this
function to remove a device, all functions that involve
the use of this device will be removed as well (including
Programmes, Events, Schedules). If you have to
purchase a new device to replace a faulty one, it is
recommended that you use the Add Device – Replace
Device for the replacement. If you remove the device
and add it again, you will have to reconfigure all
relevant settings that you have previously made
before.
19
: Different device types would have different
advanced settings.
Example: When you click , the following
window will pop up.
This means that the selected ON/OFF Plug is used in
all the functions (represented by different icons)
appearing in the window.
Example: Click and the following information
will be displayed.
In above example (ON/OFF plug), “All On” enabled
means that the device will operate when the ”All On”
function is selected to operate the device in a home
automation Programme, Event or Schedule

2-6-5. System
You can configure the following 5 system related
settings here:
1. User
2. Siren
3. Time
4. Control Panel
5. Spectra Lighting Controller
Details on each setting will be covered in the following
section.
2-6-5-1. User
You can maintain various types of user information (i.e.
user name and PIN code) here.
For instructions on other detailed settings, please refer
to the hardware instruction manual for the Control
Panel
Note:
1. The PIN code for Admin may not be
left blank. This restriction does not
apply to other users.
2. To avoid potential confusion and
difficulty in user management,
identical PIN codes shared by two or
more users will not be accepted.
3. PIN codes must 4 digits in length.
4. When a user does not have a valid
PIN code or a remote, they will be
shown as “Disable” on the list to the
left.
20
: If a user is in possession of a remote, a
remote control icon will appear next to the user in the
edit window.
2-6-5-2. Siren
You can configure relevant Siren settings here.
For instruction on other detailed settings, please refer
to the hardware instruction manual for the Control
Panel
CUSTOMER HELPLINE
Most issues can be solved over the phone in a few minutes.
Please contact our Helpline Team on the number below for any
installation and general advice regarding our products:
0844 736 9149
Lines open 9.00am to 5.00pm, Monday to Friday.
Calls charged at service providers national rate.

2-6-5-3. Time and date setup
You can configure the time and date on the Control
Panel here.
: Click to sync the fields with your PC’s current
date and time.
Example: The system will automatically fill in the
current date and time on your PC into the
corresponding fields when you click .
2-6-5-4. Control Panel
You can configure relevant settings for the Control
Panel here.
For instruction on other detailed settings, please refer
to the hardware instruction manual for the Control
Panel available at www.GlobalGuard.Friedland.co.uk
21
2-6-5-5. Friedland Spectra Lighting Controller
(Optional)
This page allows you to set the settings for the
Friedland Spectra Lighting Controller.
For instruction on other detailed settings, please refer
to the hardware instruction manual for the Control
Panel
2-7. Exiting the software
You will see the following prompt when you are about
to exit the software.
It means that you have made changes to some settings
in the software but did not use the Sync function to
apply the changes you have made to the Control Panel.
If that is the case, click “No” and use the Sync function
to apply the changes you have made to the Control
Panel. If you do not wish to apply the changes you
have made, click “Yes” to exit the software.
Note:
Please note that actions such as Add Device / Replace
Device / Remove Device take effect immediately during
the operation of the Control Panel and that they will
remain effective even if though you may not have
synchronize the software with the Control Panel.

GlobalGuard Remote Access Web
Software
1. Registration process
In order the use the online web software at
www.GlobalGuard.Friedland.co.uk , you must first
register your IP gateway and create your loggin details
(HomeID, AdminID and Password).
1. Select [here] to begin the registration process.
2. For the next window, you must enter the MAC ID that
is printed on a label located on the bottom of the IP
gateway.
3. Follow the on screen prompts for the registration
process and remember to read and accept the EULA
terms and conditions.
When requested, you must enter a valid email
address which you are able to access, because you
will need to activate your account by accessing the
confirmation email that is sent and selecting a link
to access the login page again.
Note: By manually accessing the home page
straight after registering will not allow you to
access your account. You must access via the link
in the confirmation email to activate the account.
4. After registration is complete and you have
accessed your account, it is important that you set up
at least one email contact in “Settings – Contact”
window to allow that contact to receive email alert
notifications from the system, such as when your alarm
system is triggered, etc. For details refer to page 24
“Contact Settings.
22
2. Home page
After you have logged into your account, you will enter
the home page and this will display the security status
of your Control Panel. If your system is armed then this
will be also be shown on this page also.
Remember to accept and install the activeX prompt
when you first log in. This allows you to view the
optional GlobalGuard CCTV camera if purchased
Example of home page with admin user “MK123”
logged in:
The home page also displays the following information:
- Which users are ‘currently logged in’
- Event log of all security actions, such as
arm/disarm,
- Video camera icon– Indicates if the optional
camera has recorded a video file assocated
with that event. If it has then a camera icon
will be displayed under the “Video” column .
Always remember to logout after using the web
software.“Logout” is locate on the top right of the
window
3. Security page
This page is used to activate any security function;
Fully Arm, Holiday Arm, Partial-Arm I/II or Disarm.
Example window to “Fully Arm” the Control Panel

To activate any of the security functions;
1) Select the required security function
2) Select the [Apply] box
3) Enter the 4 digit PIN user access code of your
Control Panel from the keypad displayed
4) Select [Submit] on the keypad
After you have completed the request, the security
status of the system will update after a short delay.
Note: You may find the delay time of security
control requests will vary and depending on the
speed of the online server
Partial-Arm I/II is used to activate any security detector
that has been configured to operate with part arm I or II.
By default none of the detectors are set to part-arm I or
II. For details on setting up part-arm I or II for a detector,
please refer to page10.
Holiday Arm mode is a duplicate of Fully Arm mode.
Fully Arm mode might be used daily when you
commute to work for example, whereas Holiday Arm
may be used when you are away on Holiday for longer
period.
For Holiday Arm mode particularly, you may wish to
consider setting up Schedules or Events to operate
home automation ON/OFF devices whilst you are away.
This allows your home to simulate the presence of
occupants whilst away.
For details on setting up Schedules and Events with
any of the arming modes, please refer to the
GlobalGuard PC software setup section in this manual.
4. Home Automation page
This page displays all home automation programmes
stored in the Control Panel. Also it is used to activate
any programme instantly and remotely.
You can create customized programmes using the
GlobalGuard PC setup software. Please refer to the PC
setup section in this manual. If any new programmes
have been created, they will also be displayed in the
Home Automation page ready to activate.
You will also be able to see which programmes have
been assigned to a function key I/II or III
23
Example below shows programmes that have been
assigned to function keys I/II or III.
Select [Run Other Scenes] to display and control any
other programmes that may be stored in the Control
Panel
[View Activity Log] is used to display a event log of
when programmes were activated by the user
5. Video Playback page
If you have purchased the optional GlobalGuard CCTV
camera, then this page is used to list any stored video
files which have been captured by the camera and
allow you to playback them back individually
Example screen below:
CUSTOMER HELPLINE
Most issues can be solved over the phone in a few minutes.
Please contact our Helpline Team on the number below for any
installation and general advice regarding our products:
0844 736 9149
Lines open 9.00am to 5.00pm, Monday to Friday.
Calls charged at service providers national rate.

For further details on the video playback functions,
please refer to the manual supplied with the camera kit
if purchased
6. Camera view page
If you have purchased the optional GlobalGuard CCTV
camera(s), then this page is used to view real time
video from the selected camera.
For further details please refer to the manual supplied
with the CCTV camera kit.
Example screen below:
Select the camera and click on “View” to display the
live video
Other functions:
- REC – To manually start recording
approximately a 30 second video clip
- Speaker volume mute button
- Speaker Volume increase/reduce
- “Stop” live view
7. Settings page
The “Settings” window allows you to setup the
following:
- Camera Settings – Add up to 8 cameras
or modify settings for any GlobalGuard
Cameras in the system
- Contact Settings – Enter up to 5 email
addresses for contacting with system
alerts, such as when your alarm is
triggered
- Account Settings – Edit admin user
details and setup a further 5 users to use
the online web software
24
Camera Settings
You will need to purchase the optional GlobalGuard
CCTV Camera(s) before using any of the setup
features in this page. Also please refer to the camera
manual for further details.
Contact Settings
Enter up to 5 valid email contacts for contacting in the
event of alerts being sent out by the system
It is important a minimum of one email contact is
entered on this page.
If you carry a smartphone device, then ideally you
should enter the email address in your Smartphone
so you can receive alerts while on the move.
Example page shown below:
Testing a contact added successfully:
1) Enter a contact name and valid email address
2) Select [Apply] to save the changes
3) Select the contact from the drop down tab located
next to the [Test] button
4) Select [Test] to send out a test email to the email
address selected and check inbox.
Note: If the test email is not received in the inbox
then check the junk mail folder

Account Settings
The administrator (Admin user) only can edit the
“Admin ID, Password and email address” details on
this page. Also up to 5 further users can be added for
using the online GlobalGuard web software.
If adding any additional users remember to select the
[Apply] button to save any changes.
Example page shown below:
Note:
Password entered must be 8 characters
All other users apart from the administrator (admin
user) can not access the settings page if logged
into the account for that HomeID
8. Resetting the password
If you have lost or forgotten your loggin password, you
can reset it by selecting “Forgot your password” from
the bottom of the main log in page.
25
Note: To reset your password you must be located
in your home or ensure your PC is connected to
the same network as that of the IP gateway
To reset your password, you must enter your Gateway
MAC ID and Admin login ID as a minimum in the
following box:
Follow the on screen prompts after selecting the [Next]
button.
The system will send out a temporary login password
to the email address of the admin user.
You can then access the online account again and view
any login details for any users (1-5) if setup.
CUSTOMER HELPLINE
Most issues can be solved over the phone in a few minutes.
Please contact our Helpline Team on the number below for any
installation and general advice regarding our products:
0844 736 9149
Lines open 9.00am to 5.00pm, Monday to Friday.
Calls charged at service providers national rate.

GlobalGuard Remote Access App
You can download the free “GlobalGuard” mobile
device App from GooglePlay for Android devices or
App/Itunes store for Apple IOS devices such as IPhone
or IPad.
The app is a convenient way of monitoring your home
while on the move.
Functions of the App include;
- viewing the security status and controlling
security arming/disarm functions
- viewing event logs
- activating programmes
- viewing CCTV camera(s)
- playing back any recorded video files
associated with an event logs
- taking instant photo snap shots and saving
them to your mobile device
Your mobile device must be connected to an
unrestricted broadband internet connection via 3G
or WIFI. Also ensure your device is within good
range of the connection.
Another benefit of the App is that it can be left open
whilst you might be running other Apps at the same
time. The app will also alert you of any system alerts
such as alarm triggered, panic alarm, disarm, etc and
display indications on the notification bar of the screen.
If the Android App is left open then a green dot will be
shown to indicate you are still signed into your system.
If it is a red dot, this means the App is disconnected
from your system.
Points to note about the App:
- If the App is left open in the background, then note
that the App will reduce the battery life because it is
constantly checking the status of your security
system
- For the Android App, always remember to press the
“Exit” button in the App after you have finished
using the App. Failure to do so will reduce your
mobile device’s battery life.
- For the Apple App, there is no exit button in the App.
If the “home” button on the Apple device is pressed
once then although the App may disappear, it will
still be running in the background and can reduce
the battery life. To close the App remember to
double tap the “home” button on the device and the
GlobalGuard App icon will appear at the bottom of
the screen. Press and hold the icon until it wiggles,
then tap the sign to close the App.
- If your phone is lost or stolen whilst still logged into
the App, then others may gain control of your
•
26
system. In this case immediately change the
password from the web software
- Ensure your mobile device is within range of the
internet connection, i.e, check the signal strength is
sufficient.
If using 3G connection then the security status of
your system may not appear immediately after
logging in due to the connection speed although the
server status may appear as “Connected” to.
Please wait for the security status to update. This
may also be experience if connected to a WIFI
connection with a weak signal on your mobile
device
- Do not use your mobile device to access the online
GlobalGuard web software which can only
accessed by Windows PC’s running internet
explorer due to ActiveX control.
- Up to 6 online users + admin user can log in to the
system simultaneously using the App
- Video files for playback from any optional CCTV
camera will not all be displayed in the App. The App
will only display any video files associated with any
trigger events including intruder alarm, panic alarm
tamper alarm and duress disarm. The video files will
appear as [PLAY] next to those events in the Event
log page of the App.
If more than 1 camera is connected to your system
then the App will only playback video from one of
the cameras connected in your system.
- The App is subject to be updated at any time
with additional functions/features other than
those listed above without any notice.

GlobalGuard Camplay software
This software is used to playback video files
transferred from the optional CCTV camera’s SD card
on your PC. It can also convert a video file to AVI
format so it can be played back from most types of
media players such as Window Media Player.
1. Download and install the Camplay application.
2. Start the application by clicking the icon
on the desktop.
3. Copy the contents of the Camera’s MicroSD card
on your PC:
a) Remove the MicroSD card from IP Camera
b) Using an SD card adapter, insert into the SD card
reader on your PC.
c) Copy the entire recorded folders (e.g.
S@002232043-002232043) to a folder on the PC or
just the desktop for example:
27
Open Record
You can check recorded
videos in the PC.
Open CamPlay and select
“Open Record”. Select “Browse” to open the folder
containing the files
Date:
yyyy/mm/d
Name / ID
of cameras
Recorded video files
Show recorded files by date: yyyy mm dd on the left
column.
Current record folder
Show directory recorded folder, and click
to change directory folder.
Preview video
The small window on the right top will preview recorded
videos according to your choice on the recorded bar.
Name / ID of cameras
Directory recorded folder/ Click
Recorded
video bar
Video distribution
to change folder
Preview video
Here will show the ID of cameras which has recorded
videos according to your choice on the recorded video
files.

Video distribution figure
Here will show the recorded time within 24 hours, 12
hours, 6 hours, 1 hours, 15 minutes, and 1 minute.
Recorded video bar
This displays how long a Camera(s) has recorded
videos for. According to three colors, each color
represents different recording types: blue-always
recording, red-motion detection recording,
green-schedule recording.
To Playback a recording
Click on the file, select the Cam Name, click on the
PLAY button, and then video will be played back.
1. Select File
2. Select camera
3. Click “Play”
Below is an example of the format during play back of
the recorded video selected:
28
CamPlay Functions
Directory
Directory:
Language
Click to get into the directory settings dialog for
recording. Click “ ” to change the settings.
Language: Click to select the required language:
CUSTOMER HELPLINE
Most issues can be solved over the phone in a few minutes.
Please contact our Helpline Team on the number below for any
installation and general advice regarding our products:
0844 736 9149
Lines open 9.00am to 5.00pm, Monday to Friday.
Calls charged at service providers national rate.

Headline Explanation:
CamPlay
Version
Current date and time
Convert video file to AVI format
Converting to avi format is supported. When playing
back the recorded video, select “Start time”. Decide
how long the recorded video you want to convert, and
left click “Stop time” and select “Convert ”.
Select the directory folder to save the AVI file into:
Select the [Convert] button shown above
Wait for a while and the converted file will be saved in
the directory folder selected.
Select “Open folder” to browse all the files recorded in
the same day from the same camera.
Playback Function Bar
Minimize CamPlay
Exit CamPlay
Maximize
CamPlay
To playback the recorded file, you can either double
click on it or drag it to the video window directly. To
view the snapshot file, simply double click on it and the
snapshot will be opened by the default viewer of your
computer.
29
Zoom in and zoom out
Drag time bar to select
target playback video time
Pause / Resume Fast Forward
Play
Stop
The maximum resolution you can zoom in to is
640x480 and the minimum resolution you can zoom
out to is the original resolution of the video file. To
zoom in, click . Click to zoom out.
Photo snap shot feature
Slow Forward
Zoom In /
Out
Snap shot
during
video
playback
Volume
Mute /
Un-Mute
sound
During video playback of a video file, instant photo
snap shots can be taken by selecting the button
each time
The files will be save as PNG files on your PC. To
select the folder for saving the files, select directory
followed by to change the settings:

Troubleshooting
GlobalGuard PC setup software
1-1. By default, the software will attempt to establish
connection with the Control Panel upon startup. When
the software is unable to access the data on the
Control Panel, it will display the following message to
remind the user.
Select [OK] and the main screen will look like the
screenshot below (the Sync function will turn grey and
is unavailable).
When you see this message, take a moment to see if
any of the following has occurred:
a) Is the Control Panel connected to a power
source?
Ensure the Control Panel’s 12VDC power
adaptor is properly connected to the Control
OK
30
Panel and plugged into a mains wall socket and
powered ON before restarting the GlobalGuard
application.
b) Ensure that both the first two LEDs on the
gateway are green before starting the
GlobalGuard application.
c) Is the Control Panel placed too far away from
the IP gateway?
Try to move the Control Panel to somewhere
nearer to the IP gateway and restart
GlobalGuard.
d) Is the PC running the GlobalGuard application
connected to the router that the gateway is
connected to?
Ensure the PC is wired or connected via WIFI to
the router. If connected using WIFI (wireless),
check the WIFI signal on the PC is good range,
by possibly moving closer to the WIFI router
e) Did you replace your IP gateway with a new one
(as a replacement for a faulty one)?
Use Add Device – Add the Control Panel
function to have the IP gateway learn the code
from the Control Panel. Once that has been
done, the system will automatically attempt to
re-access data and proceed with the
corresponding actions.
1-2. GlobalGuard software becomes extremely slow
when writing and reading data from the Control
Panel.
Ensure that the IP Gateway is not affected by
other static emitting devices. If your laptop/PC is
connecting by WiFi to the router, try moving the
laptop/PC closer to the router. The recommended
distance is within 10m between them.
CUSTOMER HELPLINE
Most issues can be solved over the phone in a few minutes.
Please contact our Helpline Team on the number below for any
installation and general advice regarding our products:
0844 736 9149
Lines open 9.00am to 5.00pm, Monday to Friday.
Calls charged at service providers national rate.

2. Home automation Programme will not activate
when a Programme key I/II/III selected from the home
page
Ensure the Programme has been setup correctly and
assigned to a function key from the home page
3. Home automation Event will not activate when a
detector or system trigger initiated
Ensure the event in settings has been setup correctly.
If “Device Trigger” selected ensure correct detector
selected. If “System Trigger” selected ensure correct
security mode selected.
If ON/OFF device not activating then ensure it is
powered on from the mains wall socket or wall switch
for a lamp holder device
Sync and exit the software before activating the event
3. Home automation Schedule will not activate
Ensure the correct time/date on the control panel has
been set for the schedule to operate correctly
GlobalGuard Online Web Software
1. Cannot access the web page?
Check your internet connection active and PC
connected
2. After loggin into my account, the security status is
shown as “Offline”
Check that the first two LEDs on your gateway are still
green.
Ensure the Control Panel is still powered ON
Select the refresh button on the home page to update
the current system status
3. I cannot received email alerts from the system
Ensure valid email address(es) entered in the
“Contacts” page in “Settings”. Check if email received
in your junk mail box
4. System will not respond to functions such as
arm/disarm or Home Automation Programmes
The online server may be undergoing updates
and temporality unavailable. Check your internet
connection still active. Ensure 1 st two LEDs on are
gateway still green. Ensure you PC is connected to
the internet.
31

Control Panel Admin access PIN code:
Control Panel User 1 access PIN code:
Control Panel User 2 access PIN code:
Control Panel User 3 access PIN code:
Control Panel User 4 access PIN code:
Control Panel User 5 access PIN code:
Control Panel User 6 access PIN code:
Control Panel User 7 access PIN code:
Duress User PIN code:
Online website and App user login
details:
Home ID
Notes
Admin ID: Password:
User1 ID: Password:
User2 ID: Password:
User3 ID: Password:
User4 ID: Password:
User5 ID: Password:
IP Gateway MAC ID (Located at the bottom of the gateway):
32

Disposal and Recycling (Directive 2002/96/EC)
The product is classified by the Waste Electrical or Electronic Equipment (WEEE) Directive. It should not be
disposed of with other household or other commercial waste. At the end of its useful life the packaging and product
should be disposed of via a suitable recycling centre. For information on available facilities, please contact your local
authority or retailer from where the product was purchased.
Batteries and waste electrical products should not be disposed of with household waste. Please recycle where these
facilities exist. Check with your local authority or retailer for recycling advice.
Guarantee
Novar ED&S undertakes to replace or repair at its discretion goods (excluding non rechargeable batteries) should
they become defective within 1 year solely as a result of faulty materials and workmanship.
Understandably if the product has not been installed, operated or maintained in accordance with the instructions,
has not been used appropriately or if any attempt has been made to rectify, dismantle or alter the product in any way
the guarantee will be invalidated.
The guarantee states Novar ED&S entire liability. It does not extent to cover consequential loss or damage or
installation costs arising from the defective product. This guarantee does not in any way affect the statutory or other
rights of a consumer and applies to products installed within UK and Eire only.
If an item develops a fault, the product must be returned to the point of sale with :
1. Proof of purchase.
2. A full description of the fault.
3. All relevant batteries (disconnected).
CUSTOMER HELPLINE
0844 736 9149
Most issues can be solved over the phone in a few minutes. Please contact our Helpline Team on
the above number for any installation and general advice regarding our products
Lines open 9.00am to 5.00pm, Monday to Friday. Calls are charged at service providers national
rate.
CE
Novar Electrical Devices and Systems Limited (A Honeywell company)
The Arnold Centre, Paycocke Road, Basildon, Essex SS14 3EA. UK
www.friedlandproducts.com
© Novar Electrical Devices and Systems Limited. 2011
30
50077159-001 Rev.A