CIT TRAINING - Project Return Peer Support Network

3 rd Annual Orange County Institute for
Peer Support Services Conference
An opportunity to learn about peer support in the work place and
Network with existing resources and local community experts
Wednesday September 26, 2012
8:30 a.m. – 4:30 p.m. – Check-In at 8:00 a.m.
Delhi Center
505 N Central Ave. Santa Ana, CA 92701
4.0 Continuing Education Credits have been approved for
Psychologists, LCSWs, MFTs, and RNs
The County of Orange Health Care Agency is an approved provider of continuing education credits for the California Board of Behavioral Sciences (provider no. PCE389).
Provider approved by the California Board of Registered Nursing, Provider No. CEP 15019 for 4 contact hours, and is approved by the American Psychological Association to
sponsor continuing education for psychologists. The Orange County Health Care Agency maintains responsibility for this program and its content.
Conference is supported by Prop 63 MHSA Funds: Orange County Workforce Education and Training
1

Welcome
The 3 rd Annual Orange County Institute for Peer Support Services Conference is designed to bring
consumer professionals, consumers and family members, community members and behavioral health
practitioners together to learn about peer support in the workplace and to network with existing
community resources and local experts. Dr. Clayton Chau will be the keynote speaker for this year’s
conference. A series of presentations will highlight useful information on the curriculum and California
state certification for peer professionals, skill building, and a snap shot of Orange County peer-run
services featuring the uniqueness of these programs and the skills required.
Table of Contents
Conference Information ............................................................................................................................. 2
Agenda ........................................................................................................................................................ 3
Keynote Speaker ......................................................................................................................................... 4
Sessions 1-4 & Presenters ........................................................................................................................ 4-6
Conference Registration
Pre-registration for the conference is accepted via e-mail at HCACenterofExcellence@ochca.com or fax
to (714) 667-5612 on a first-come first-serve basis. There is no guarantee for on-site registration.
Confirmation of Conference Registration
For a faster sign-in process on the day of the conference, please bring the confirmation that the Center
of Excellence has sent you via e-mail when you registered for this conference.
Registration Fee: This conference is free, including the Continuing Education Credits.
Parking Fee: Self-parking is available at no additional charge.
Meals: Lunch will be provided.
Continuing Education Credits: 4.0 credits are available to LCSWs, LMFTs and R.N.s
2

8:00 - 8:30 a.m. Check-In
AGENDA
8:30 – 8:45 a.m. Welcome & Introduction
Suzie Dong-Matsuda, Psy.D., LCSW, Multicultural Development Program
Coordinator- OCHCA/ Behavioral Health Services-Center of Excellence
Nicole Lehman, MSW, Director, Recovery Education Institute
Patti Pettit, Director, Peer Support & Wellness Center
8:45 - 9:15 a.m. Keynote: Preserving Recovery Values in the Workplace
Clayton Chau, M.D., Ph.D., Associate Medical Director
OCHCA/Behavioral Health Services-Center of Excellence
9:15 - 9:30 a.m. Break
9:30 - 10:30 a.m. Session 1: California Certification for Peers
Karin Lettau, M.S., Working Well Together
10:30 - 11:30 a.m. Session 2: Peer Professional Supports
Project Return Peer Support Network
Georgie Sullivan, Regional Administrator & Angelica Garcia, Senior
Program Manager
11:30 a.m.- 12:10 p.m. Lunch & Resource Tables
12:10 - 1:40 p.m. Session 3: Self Care and WRAP for the Work Place
Sue Watson, Recovery Advocate
1:40 p.m. Session 4: Snap Shots on Peer-Run Services in OC & Requiring Skills
1:40 - 2:00 p.m. Recovery Education Institute
Nicole Lehman, MSW, Director
2:00 - 2:20 p.m. The Wellness Center
Patti Pettit, Director
2:20 - 2:40 p.m. TREE House Crisis Residential Program
Robert Burton, Director
2:40 - 3:00 p.m. NAMI Warm Line
Heather Olson, Program Manager
3:00 - 3:10 p.m. Break
3:10 - 3:30 p.m. Integrated Community Services
Terri Styner, Program Supervisor, OCHCA/BHS-Center of Excellence,
Innovation & William Gonzales, Medical Care Coordinator/Peer Mentor
3:30 - 3:50 p.m. Project Life Coach
Rachel Suppiphatvong, CSWI, Team Lead OCHCA/BHS-Center of
Excellence, Innovation & Min Suh, Peer Mentor
3:50 - 4:10 p.m. Employment Works
Michael Marks, Program Manager & Kristen Webb, Vocational
Specialist
4:10 – 4: 30 p.m. Peer Mentor Program
Elliot Merrick, Ph.D., LMFT, Peer Program Manager
4:30 p.m. Conference Evaluation
3

Keynote Speaker: Preserving Recovery Values in the Work Place
Clayton Chau, M.D., Ph.D.
Associated Medical Director
Orange County Health Care Agency/Behavioral Health Services
Center of Excellence in Education, Training, Research and Advocacy for Reducing Health Disparity
Dr. Clayton Chau has been working for the Orange County Health Care Agency Behavioral Health Services since 1999. His
clinical duty includes providing services to transitional age youths through the Program in Assertive Community Treatment
and integrated care for the county’s Public Health HIV clinic. The remaining of his work focuses on the Center of Excellence
in Education, Training, Research and Advocacy for Reducing Health Disparities. He obtained his M.D. degree from the
University of Minnesota and Ph.D. in clinical psychology from Chelsea University. He completed his psychiatry residency at
UCLA followed by a fellowship with the National Institute of Mental Health in the area of substance abuse and HIV. During
his residency he was selected for the American Psychiatric Association Mead Johnson Fellowship in Community Leadership.
Dr. Chau has conducted training in the areas of health care integration, cultural competency, complimentary & alternative
medicine, veteran’s health, homelessness and mental health policy. He is a lecturer for the UCLA School of Public Health
and an Assistant Clinical Professor of Psychiatry at UC Irvine School of Medicine. Dr. Chau was named the 2012 Visionary
Leader by the National Council for Community Behavioral Healthcare.
Session 1: California Certificate for Peers
Presenter: Karin Lettau, M.S.
California Institute for Mental Health
Technical Assistance Coordinator, Working Well Together
Ms. Lettau is with the California Institute for Mental Health and formerly with the California Network of Mental Health
Clients as the Working Well Together Southern Region Technical Assistance Coordinator. Karin utilizes her diverse skills to
develop connections and training, write curricula and establish collaborative projects for California’s southern counties to
ensure that people with mental health challenges and their family members are prepared, recruited, employed, supported,
and provided career ladders in public mental health. Karin Lettau grew up as a German-American in Berlin, Germany. After
working and study in Hong Kong, she graduated from the University of California, San Diego with a Bachelor degree in
Chinese Studies, and minor in education. Karin's enduring passion to contribute to resolve injustices for disenfranchised
groups led her to transition from a 20-year career in sales, marketing and management, to work in public mental
health. Karin earned a Master’s degree from San Diego State University in Rehabilitation Counseling, and served as an
employment specialist for people with mental health challenges at Mental Health Systems Inc. She also built and led the
Peer Liaison Program for Recovery Innovations. Karin has found great satisfaction, meaning and purpose in her life by
empowering others to find their mission, voice and wellness journey.
Session 2: Peer Professional Supports
This workshop will explore the peer support model and personal advocacy. Both topics are not only relevant, they are
helpful in educating people living with mental health conditions to be a part of a social system and to speak on behalf of
themselves and/or others. Through weekly peer-support group meetings with Project Return Peer Support Network,
participants have reported that they feel better. They are also hospitalized less and comfortable in speaking their concerns
to clinicians, and have taken charge of their recovery.
Presenter: Georgie Sullivan
Regional Administrator, Project Return Peer Support Network (PRPSN)
Georgie Sullivan has been working with Project Return for 3 years. As the Network’s Regional Administrator, she oversees
the largest portion of Project Return Peer Support Network program that includes 8 service areas throughout Los Angeles
County and manages the part-time service area Recovery Supporters-along with her regular visits to peer support groups.
Ms. Sullivan is responsible for ensuring that self-help groups occur every day on time, adding new paid volunteers to the
program as Group Facilitators, and educating the Peer Facilitators and SARS through one-on-one and monthly trainings.
Georgie is a Certified NAMI’s In Our Own Voice speaker and currently serves as the Acting Training Coordinator for PRPSN
who oversees the Peer Advocate Training, the Advanced Peer Advocate Training and the Train-the-Trainers Training. She is
passionate about peers advocating for themselves and peer independence.
4

Presenter: Angelica Garcia
Senior Program Manager, Project Return Peer Support Network (PRPSN)
As a Senior Program Manager at PRPSN, Angelica Garcia oversees El Centrito de Apoyo, a Spanish language client-run
center, the Warm-Line, and the Community Integration Program. Her goal is to introduce mental health services into cities
with the largest concentration of Spanish-speaking communities. Ms. Garcia is passionate about reducing stigma,
strengthening mental health for families and communities. She is a certified WRAP facilitator through the Mary Ellen
Copeland Center and a certified Procovery Facilitator through Procovery Institute. Angelica is also the author of “What’s
Working Well” published in the summer of 2012.
Session 3: Self-Care and WRAP for the Workplace
This session provides a Wellness Recovery Action Plan (WRAP) for Work and the tools that can help consumer professionals
maintain satisfying employment and structure a balance between work and personal lives. Developing a WRAP can be used
as a tool to prevent potential problems that may result from stressors before they become overwhelming. WRAP is now
recognized by the Federal Substance Abuse and Mental Health Service Administration (SAMHSA) as an evidence-based
practice. In this session, participants will gain an understanding of WRAP principles and how to use a WRAP to aid in the
maintenance of employment and
1. Learn the basic components of the WRAP approach
2. Identify wellness techniques and strategies to stay well on and off the job
3. Identify individual warning signs and triggers
4. Identify relationships with your supervisors and coworkers
5. Identify options of what to do when things are breaking down at work
Presenter: Sue Watson, B.A., CPRP
WRAP Facilitator & Recovery Advocate
Sue Watson is an advocate and educator for recovery and consumer rights, believing that the consumer movement is
important to the recovery of individuals and the promotion of civil rights of individuals. Sue’s initial advocacy was with the
California Network of Mental Health Clients as a regional coordinator, and then as a director for Working Well Together.
These positions put her in the position to advocate, speak, and teach in Orange County and statewide. In this capacity, she
co-chaired the very successful Consumer Employment Summit in Orange County, and published the ensuing report that she
presented to the Mental Health Directors in Sacramento. With Orange County as her home and passion, she designed a
program to promote consumer employment and volunteerism. Watson is a WRAP Facilitator, trained by the Copland
Institute in Maryland, and continues to give presentations on recovery and the recovery movement to groups and
universities, including Chapman University.
Session 4: Snap Shots on Peer-Run Services in Orange County & Requiring Skills
Recovery Education Institute: provides pre-vocational workshops and student advisement and some college level
courses offered through Saddleback Community College, Santiago Canyon College and the Centennial Education Center
Presenter: Nicole Lehman, MSW, Director, Pacific Clinics
Peer Support and Wellness Center: (also known as The Wellness Center) provides services to walk-in adults, 18
years of age and older, who have been diagnosed with a serious mental illness, may also have a co-occurring substance use
disorder, and demonstrated progress in their recovery. The center assists individuals in their personal growth and
development, and minimizing the stigma associated with their behavioral health conditions. Activities are designed to
encourage and empower members to seek interests and passions outside of the adult system of care, and offer a pathway
for full integration back into the community. Services include, but are not limited to, group and individual activities, classes
and workshops, indoor recreation and community involvement. The program also encourages creation and maintenance of
an outdoor garden, health and well-being, and relationship building. Assistance are also offered with employment
readiness, job search, educational opportunities, setting employment and educational goals, identifying volunteer or paid
employment opportunities.
Presenter: Patti Pettit, Director, Providence Service Corporation
5

The TREE (Total Recovery Enriching Experience) House-Adult Crisis Residential Program: offers a safe
environment for adults experiencing a mental health crisis who need additional support to avoid hospitalization, stabilize
symptoms, and return to their previous level of functioning. The program also provides co-occurring services for people
who are experiencing a mental health crisis and also have substance abuse issues. The T.R.E.E. House offers short-term,
voluntary services, typically lasting 7 to 14 days with a client-centered, recovery focus and an underscored concept of
personal responsibility for one’s own health condition and independence. The program is designed to enhance social
connection with family or community so that program participant can move back into the community and prevent an
inpatient stay. Services include crisis intervention, development of a Wellness Recovery Action Plan (WRAP), individual and
family therapy, group rehabilitation treatment, assistance with self-administration of medications, case management and
discharge planning.
Presenter: Robert Burton, LMFT, Director
NAMI Warmline Network Services: provides telephone-based, non-crisis support for anyone struggling with mental
health and substance abuse issues. The staff providing the services has been through a similar journey, either as a mental
health or substance abuse services consumer, or as a family member of an individual receiving these services.
Presenter: Heather Olson, Program Manager
Integrated Community Services (ICS): provides outreach into the medical community to facilitate bi-directional
services and fully integrate both physical and mental health care. This collaboration with community medical clinics and
county mental health programs is a healthcare model that will prove to bridge the gaps in service for the underserved lowincome
community and increase better overall health outcomes for the patients involved. In the ICS Community Home
project a Mental Health Team (Psychiatrist, BHS Clinician and Mental Health Caseworker) will be brought into existing
community health clinics: Asian Health Center and Korean Community Services. Bringing in each team to complement
existing patient services allows full integration of patient care in each location.
Presenters: Terri Styner, Program Supervisor, OCHCA/BHS-Center of Excellence-Innovation and
William Gonzales, Medical Care Coordinator/Peer Mentor
Project Life Coach: provides supportive employment services to serve all individuals, especially those who are Latino,
Iranian, Korean and Vietnamese with limited English proficiency and have a mental illness. Culturally and linguistically
appropriate assessments, case management, groups, brief employment counseling and support services are provided by
peer mentors and clinicians. The program utilizes an innovative approach for job finding, placement and retention, linkage
to mental health services in the ethnic communities, and creation of a community-based support network for individuals
and families. The program considers all referrals from the community via phone, fax, e-mail, or walk-in to provide intake
and initial assessment.
Presenters: Rachel Suppiphatvong, CSWI, Team Lead, OCHCA/BHS-Center of Excellence-Innovation
and Min Suh, Peer Mentor
Employment WORKS: is a 25 percent peer-run, supportive employment program that offers individuals with serious
and persistently mental health conditions the opportunity to participate in supported employment services. Employment
WORKS of Goodwill offers individualized job placement and supportive vocational services.
Presenter: Michael Marks, Program Manager & Kristen Webb, Vocational Specialist
Peer Mentor Program: of St. Anselm provides Peer Mentors to consumers who are at a higher risk for psychiatric
hospitalization and being referred by the Health Care Agency (HCA) Care Coordinator. Referrals are approved by the HCA
clinic Service Chief and the Peer Mentoring Program Manager. The main objective of the program is to reduce
hospitalizations and increase community integration through peer support. Consumers receive up to 60 days of service
which may be extended if deemed necessary. Consumers may also return as appropriate for additional support. The
program is 100% consumer based, and all Peer Mentors go through trainings about mental illness, dual diagnosis, recovery
philosophy/procedures and relationship building. Once services commence, a strong emphasis is placed on the Peer
Mentors engaging the consumers immediately to establish a relationship to further build upon. The Consumers’ goals are
developed in collaboration with the individual, Care Coordinator and Peer Mentor including linkage to community
resources, bus training, basic needs, attending groups, self- and or professional development.
Presenter: Elliot Merrick, Ph.D., MFT, MBA, Peer Program Manager, St. Anselm
6