Kids' Birthday Parties - Auckland Zoo

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Kids’ Birthday Parties - Terms and Conditions Auckland Zoo provides a unique venue for groups of all ages to have a great time in a safe, clean and green environment. It is very important that you take the time to read and understand these terms and conditions to ensure the success of your child’s birthday party at Auckland Zoo: Payment and Confirmation � To confirm your booking a non‐refundable deposit of $100.00 is required within seven (7) days of making your pencil booking. � Completed forms with final numbers and details must be received at least five (5) working days prior to your party date. No changes can be made after this time. � Payment in full must be received at least three (3) working days prior to your party date. Failure to make payment on time may result in your party being cancelled. � Once payment is received and numbers confirmed, we will send wristbands to you for your guests. It is your responsibility to ensure that your guests receive these and wear them on the day. The wristbands are like concert tickets, if your guests fail to bring them on the day they will be required to pay standard admission rates for adults and the full Kid’s Birthday Party admission rate for children. � All guests attending the birthday party including Friends of the Zoo must be wearing their wristbands to gain entry to the party venue. � Wristbands can only be used for entry to your party and are not transferable as entry to the Zoo on any other day/time. � Prices included in this document are applicable for the Kids’ Birthday Party package only. � Auckland Zoo reserves the right to amend these conditions or prices as required from time to time. Cancellations, Postponements and Refunds � All party changes, postponements and cancellations must be negotiated directly with the Experience Products team and are at the discretion of Auckland Zoo. � Parties will take place regardless of the weather, unless the Zoo itself is closed. If you wish to postpone the party due to bad weather, you must notify us at least two (2) working days prior to the party date. No postponements will be made on weekends, public holidays or the day of the party. � Refunds will not be given for any bookings cancelled within seven (7) days of the party. � Unused wristbands will not be refunded. No refunds will be issued if guests do not show up on the day. � It is important to understand that there is no rain contingency for the Critter Cottages area and while parties can be postponed as per the conditions outlined above, deposits will not be refunded if you then deem the site unsuitable. If you are in any doubt and have not yet had a site visit with one of the Experience Products team, we invite you to book a time to view the cottages with one of us from Monday – Friday between 10am and 4pm General � Terms and Conditions of entry to Auckland Zoo apply. These are listed on our website at http://www.aucklandzoo.co.nz/plan‐ your‐visit/visitor‐information.aspx � Photographs and video taken may not be used for commercial or promotional purposes without express permission from Auckland Zoo. For further information about commercial photography or filming at the Zoo, contact the Zoo's Media and Communications Coordinator on (09) 360 3804. � A zoo staff member (zoo host) must be present at every birthday party. The zoo host will unlock the cottages, set up, pack down, liaise with the caterer and other suppliers on your behalf then clean up after your party is finished. Responsibilities of the Customer � On the day of the party, the customer is responsible for: � The behaviour of attendees and compliance with the terms and conditions. � Ensuring Zoo facilities are not left in an abused or damaged condition. Any damage to Zoo property will be on‐charged to the customer who can then take the matter up with the person/s responsible. � Ensuring that the times arranged for the commencement of the party are strictly adhered to. Please be on time as a courtesy to those providing your party services. � Ensuring that the party (including any packdown required) finishes within the designated venue hire period. Parties must not run over due to lateness by the client. Parties are scheduled back to back with a brief cleaning/set‐up time in between. Because of the quick turnaround, we must insist that you adhere to your party times. � Ensuring that no glass is brought into the Critter Cottage area, for health and safety reasons. � Ensuring that prohibited items are not brought into the Zoo, these include: whistles, balls, balloons, Frisbees or other throwing devices, party poppers or other noise makers, motorised vehicles, bicycles, skateboards or roller‐skates/blades, alcohol or illegal substances.
Catering and Equipment � You are welcome to supply your own food for the party. It should be noted however, that there are no cooking, cooling or storage facilities available at the Zoo. � Bringing BBQs, grills and other cooking equipment into the Zoo is not permitted. � Alcoholic beverages are not permitted in the Critter Cottages party area. Alcohol can be purchased from Darwin’s Café but must be consumed at the Café. � All hire equipment must be organised through a Zoo approved supplier. No other hire companies are permitted on Zoo grounds unless prior arrangements have been made with the Experience Products team. � If you have arranged for any specialist items to be delivered to the Zoo, this must be arranged with us prior to the delivery date. You will be responsible for delivery and collection of such items. Auckland Zoo accepts no responsibility for any damage, breakage or loss of property arising during delivery or storage at the Zoo. � For all equipment hired directly from Auckland Zoo ‐ the customer shall take good and proper care of the equipment and shall be fully liable to Auckland Zoo for the cost of repairs or replacement of the equipment for any loss or damage howsoever caused. In the event that any equipment is returned to Auckland Zoo in dirty condition, the customer shall be liable for any cleaning charges. � All marquees and other canopies must be self supporting and pre‐approved by the Experience Products team. No spikes, stakes or pegs are to be used without specific approval by the Experience Products team. Decorations, Themeing and Costumes � Auckland Zoo allows customers to bring their own decorations and themeing onsite. Please liaise with the Experience Products team for further information on what is permitted. � Balloons, balls, confetti, whistles, scatters and party poppers are not permitted. � We allow attachments to the venue (walls, door or building) by the 3M range of products only. Nails, screws or adhesives (including blu‐tac) are not permitted. � All equipment and decorations must be removed at the conclusion of the party, within agreed timeframes. Any decorations left onsite will be discarded. � Some animals are sensitive to costumed characters. Visitors must not bring into the Zoo any costume. Please check with the Experience Products team if you are unsure. Please sign and return to: Experience Products, Auckland Zoo, Private Bag, Grey Lynn, AUCKLAND Phone: 360 4700 or Fax: 360 3818 Email: functionsweb@aucklandcouncil.govt.nz Date of Function: Venue: I/We have read and understood and agree to Auckland Zoo’s Terms and Conditions. Signature: Name: Date: Auckland Zoo Conservation Conservation is at the heart of Auckland Zoo. Ask any staff member, and they will tell you what drives them is their passion for conservation – the ability to make a difference to wildlife and the environment, and to inspire others to do the same. Auckland Zoo supports in situ (field) conservation projects nationally and internationally. The Zoo is also actively involved in many other conservation activities – through ex situ (on‐site) Native Breeding and research programmes. Check out our website www.aucklandzoo.co.nz to see the different projects Auckland Zoo supports and how your special day can make a difference for these animals.
Page 1 and 2: Booking Details: Child’s Name and
Page 3: Prices include GST Phineas Phrog Pr

Kids' Birthday Parties - Auckland Zoo

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