Improving Patient Flow and Reducing Emergency Department ...

Contents
Executive Summary ........................................................................................................................................1
Section 1. The Need to Address Emergency Department Crowding ..........................................................5
Section 2. Forming a Patient Flow Team ......................................................................................................7
Section 3. Measuring Emergency Department Performance......................................................................10
Section 4. Identifying Strategies ..................................................................................................................14
Section 5. Preparing to Launch ....................................................................................................................17
Section 6. Facilitating Change and Anticipating Challenges......................................................................23
Section 7. Sharing Results............................................................................................................................28
References ....................................................................................................................................................29
Appendix A. Guide to Online Resources Successfully Used by Hospitals to Improve
Patient Flow............................................................................................................................31
Appendix B. Implementation Plan Template ..............................................................................................32
Appendix C. Example Implementation Plan ..............................................................................................37
Appendix D. Additional Readings ..............................................................................................................43
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