UWE Charter 2010 - University of the West of England

14
7. What if things go wrong?
We hope that you’ll have no serious problems while you’re with us.
Unfortunately sometimes things do go wrong. We will do our best to make
sure that we have fair, transparent and reliable processes in place for resolving
difficulties that arise and providing additional support where appropriate. You
need to let us know as soon as an issue comes up so that we can help to
resolve it.
We intend to:
•
•
•
•
Provide a team of Student Advisers across the University to give advice and
support, and seek to resolve with you any problems that arise. They may refer
you to an appropriate service for further guidance;
Provide procedures (through the University’s Academic Regulations) to ensure
that you are not unduly disadvantaged by unforeseen circumstances that arise
during your study as a UWE student;
Publish complaints procedures which explain what you should do if you have a
complaint relating to your study or status as a UWE student which cannot be
resolved informally;
Should we receive a complaint from you, attempt to resolve the problem as
quickly and as far as possible to your satisfaction and fulfil our obligations
under the Complaints Procedure.
We expect you to:
•
•
Seek guidance from an appropriate source as soon as there is a problem in
order to maximise the chance that we can resolve it to your satisfaction;
Follow the complaints procedure and any associated documents and guidance
in order to help us handle your complaint as quickly and effectively as possible.