Business-Travel 3-2012_englisch_apu.indd - Bahn.de
Business-Travel 3-2012_englisch_apu.indd - Bahn.de
Business-Travel 3-2012_englisch_apu.indd - Bahn.de
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>Business</strong> <strong>Travel</strong> News from Deutsche <strong>Bahn</strong><br />
Summer <strong>2012</strong> www.bahn.<strong>de</strong><br />
<strong>Bahn</strong>Card <strong>Business</strong>:<br />
excellent progress one year after launch<br />
Weitere ThemenYour<br />
Other topics<br />
More customer service:<br />
proactive information in case of disruptions Page 4<br />
Your hotline to Deutsche <strong>Bahn</strong> Page 4<br />
“Call a Bike” – fl exible mobility around town Page 5<br />
Team-building offi ce outings Page 5<br />
High-speed services to the<br />
business metropolises of Europe Page 6<br />
personal<br />
copy<br />
News from the Bordbistro:<br />
<strong>de</strong>licious snacks from morning till night Page 6<br />
Interview with Marita Klöppel,<br />
Head of <strong>Business</strong> <strong>Travel</strong> Sales, SME Page 7<br />
Lost & found:<br />
Roughly 18,000 items of lost property land at<br />
Zoologischer Garten station in Berlin every year Page 8<br />
Publication <strong>de</strong>tails Page 8
Cover story<br />
<strong>Bahn</strong>Card <strong>Business</strong>:<br />
excellent one year after launch<br />
Just one year after the launch, <strong>Bahn</strong>Card <strong>Business</strong> is now well established. Corporate customers appreciate<br />
the numerous benefi ts of the new card, which off ers fl exible solutions that are <strong>de</strong>signed to meet<br />
the specifi c requirements of corporate customers.<br />
Great <strong>de</strong>mand – easy changeover<br />
<strong>Bahn</strong>Card <strong>Business</strong> is celebrating its first birthday: Deutsche<br />
<strong>Bahn</strong> launched the new product for corporate customers on<br />
12 June 2011. Before the rollout, it had already consulted its<br />
customers and major players in the travel industry, so that their<br />
requirements were taken into account right from the start.<br />
The result is a <strong>Bahn</strong>Card which perfectly reflects the needs and<br />
<strong>de</strong>mands of corporate customers. Taking stock after the first year,<br />
Claudia Möhlenbruch, Head of <strong>Business</strong> <strong>Travel</strong> Sales, sums up,<br />
“<strong>Bahn</strong>Card <strong>Business</strong> has met with excellent acceptance.”<br />
She points out, “There has been a slight increase in <strong>de</strong>mand<br />
compared with previous <strong>Bahn</strong>Card sales to corporate customers.”<br />
This success is also due to the intensive discussions between<br />
Deutsche <strong>Bahn</strong>, its sales partners and customers during the<br />
transition phase from the standard <strong>Bahn</strong>Card to <strong>Bahn</strong>Card<br />
<strong>Business</strong>. A special collective exchange process was organised<br />
for major customers, which also inclu<strong>de</strong>d customised solutions<br />
for individual companies to minimise the work required to<br />
exchange the cards.<br />
<strong>Bahn</strong>Card <strong>Business</strong> pays off for corporate customers<br />
<strong>Bahn</strong>Card <strong>Business</strong> is always worthwhile for business travellers<br />
and companies, because only <strong>Bahn</strong>Card <strong>Business</strong> enables them<br />
to combine <strong>Bahn</strong>Card discounts with the corporate discount.<br />
<strong>Bahn</strong>Card <strong>Business</strong> 25 normally pays for itself by the second<br />
journey, while <strong>Bahn</strong>Card <strong>Business</strong> 50 hol<strong>de</strong>rs usually recoup<br />
the costs after an average of ten single journeys.<br />
Save time and money thanks to the exclusive<br />
advantages of <strong>Bahn</strong>Card <strong>Business</strong><br />
Companies benefit from the tailor-ma<strong>de</strong> solutions of <strong>Bahn</strong>Card<br />
<strong>Business</strong> 25 and <strong>Bahn</strong>Card <strong>Business</strong> 50. For example, the card<br />
expires automatically after twelve months, unlike the standard<br />
<strong>Bahn</strong>Card which the customer has to cancel. Another benefit<br />
is the longer period for returning tickets. bahn.corporate<br />
customers can cancel tickets which have been purchased with<br />
a <strong>Bahn</strong>Card <strong>Business</strong> discount free of charge up to at least one<br />
day after the first day of validity. This longer cancellation period<br />
is a real boon for business travellers who frequently have to<br />
change their bookings or cancel a journey at short notice, as it<br />
saves them travel expenses. Moreover, the online or<strong>de</strong>r process<br />
inclu<strong>de</strong>s an option to have the invoice addressed directly to<br />
the company, which again saves time and effort for both the<br />
company and the employee. Customers or<strong>de</strong>ring a new card also<br />
save time as a photograph is no longer nee<strong>de</strong>d for <strong>Bahn</strong>Card<br />
<strong>Business</strong>.<br />
<strong>Bahn</strong>Card <strong>Business</strong> also simplifies processes for travel managers:<br />
status reports on all cards in circulation at the company<br />
make matters more transparent. The reports show how many<br />
cards have been issued for the company, which employees have<br />
which type of card and when the cards will expire.<br />
<strong>Business</strong><strong>Travel</strong> Issue Summer <strong>2012</strong> 2
<strong>Bahn</strong>Card <strong>Business</strong> sales count towards the<br />
bahn.corporate volume of the company<br />
The <strong>Bahn</strong>Card <strong>Business</strong> purchase price and the costs of all rail<br />
journeys ma<strong>de</strong> by the employees are automatically inclu<strong>de</strong>d<br />
in the company’s bahn.corporate sales volume and taken<br />
into account when calculating the corporate discount for the<br />
following year.<br />
Corporate customers can choose between cards with a discount<br />
of 25 or 50 per cent, alternatively available for first or second<br />
class:<br />
<strong>Bahn</strong>Card <strong>Business</strong> Price<br />
<strong>Bahn</strong>Card <strong>Business</strong> 25 EUR 160<br />
<strong>Bahn</strong>Card <strong>Business</strong> 25 First EUR 120<br />
<strong>Bahn</strong>Card <strong>Business</strong> 50 EUR 280<br />
<strong>Bahn</strong>Card <strong>Business</strong> 50 First EUR 560<br />
All the usual <strong>Bahn</strong>Card advantages still apply<br />
<strong>Bahn</strong>Card <strong>Business</strong> inclu<strong>de</strong>s all the familiar features of the<br />
standard <strong>Bahn</strong>Card. Tickets purchased with <strong>Bahn</strong>Card <strong>Business</strong><br />
can be used as a City-Ticket for free travel on local transport in<br />
120 cities, which saves taxi costs. <strong>Bahn</strong>Card <strong>Business</strong> also has<br />
an optional credit card function and entitles the hol<strong>de</strong>r to take<br />
part in the bahn.bonus programme offered by Deutsche <strong>Bahn</strong>.<br />
Depending on the company’s travel regulations, the <strong>Bahn</strong>Card<br />
<strong>Business</strong> is also valid for private travel, but no corporate<br />
discount can be granted on such journeys.<br />
Renewal remin<strong>de</strong>r<br />
<strong>Bahn</strong>Card <strong>Business</strong> hol<strong>de</strong>rs are informed shortly before their<br />
card expires that it is time to purchase a new <strong>Bahn</strong>Card <strong>Business</strong>.<br />
<strong>Bahn</strong>Card <strong>Business</strong> is available from all online booking portals<br />
for corporate customers, travel agencies with a DB licence and<br />
the DB corporate client <strong>de</strong>sks.<br />
For further information, go to:<br />
www.bahn.<strong>de</strong>/bahncardbusiness<br />
Cover story<br />
State the right type of <strong>Bahn</strong>Card and receive the<br />
corporate discount automatically<br />
To combine the discounts available un<strong>de</strong>r the<br />
corporate programme with a <strong>Bahn</strong>Card <strong>Business</strong><br />
discount, it is important to state the right type<br />
of <strong>Bahn</strong>Card <strong>Business</strong> when booking a ticket.<br />
Purchasing a ticket at a DB travel centre<br />
or travel agency with DB licence<br />
Don’t forget to say that you have a <strong>Bahn</strong>Card <strong>Business</strong>.<br />
We recommend that your travel agency creates a<br />
personal profile for you. The data will then be taken<br />
into account in all subsequent bookings so that you<br />
automatically receive the corporate discount.<br />
Purchasing a ticket on the bahn.corporate<br />
portals<br />
Enter your <strong>Bahn</strong>Card <strong>Business</strong> <strong>de</strong>tails every time you<br />
book a ticket or save the data in your booking profile.<br />
We recommend using the function “Managing travel<br />
profiles” to create a personal profile, where you can<br />
save your <strong>Bahn</strong>Card <strong>Business</strong> <strong>de</strong>tails for the fast<br />
booking travel profile and as i<strong>de</strong>ntification document<br />
for Online-Tickets. It can also be used to collect<br />
bahn.bonus points. The data will then automatically<br />
be taken into account every time you make a booking.<br />
<strong>Business</strong><strong>Travel</strong> Issue Summer <strong>2012</strong> 3
Services<br />
More customer service:<br />
proactive information in<br />
case of disruptions<br />
Deutsche <strong>Bahn</strong> is now offering its customers an additional<br />
service for long-distance journeys. If a train is <strong>de</strong>layed by<br />
more than ten minutes or in case of any other disruption, the<br />
passenger will be notified by e-mail up to two hours before the<br />
start of the journey and receive a link to a website showing<br />
the individual connection and the relevant information about<br />
the disruption. If necessary, the link also states alternative train<br />
connections, so that the customer does not have to research this<br />
data online. This automatic e-mail notification of disruptions<br />
and <strong>de</strong>lays also enables business travellers to notify the other<br />
parties at their meeting that they will be <strong>de</strong>layed. Moreover,<br />
this early information gives them the chance to use the time<br />
for other purposes and minimise the time spent waiting at the<br />
station. No further e-mail is sent if the train is <strong>de</strong>layed further<br />
or no longer <strong>de</strong>layed. The only exception is if the train is cancelled,<br />
in which case the customer receives a second e-mail.<br />
Activating the <strong>de</strong>lay alarm<br />
Registration booking special features e-mail<br />
To use the e-mail notification service, you have to activate the<br />
“Delay alarm” by clicking “Other services“ on the payment<br />
page when making an online booking, provi<strong>de</strong>d the booking<br />
inclu<strong>de</strong>s at least one long-distance train and is ma<strong>de</strong> at least one<br />
day before the day of travel. You have to state your e-mail<br />
address to use this service.<br />
Your hotline to<br />
Deutsche <strong>Bahn</strong><br />
We have compiled a list of the most important hotlines for<br />
business travellers.<br />
Contact Tel. number<br />
General information about services<br />
(fares, timetables etc.) 0180 5 996633*<br />
Questions about booking an Online-Ticket 0180 5 996644*<br />
Free timetable information<br />
(www.bahn.<strong>de</strong>/abfahrtstafel)<br />
** 14 cents/min for German landline calls, mobile phone charges max. 42 cents/min<br />
** 59 cents/min for German landline calls, mobile phone charges may vary<br />
<strong>Business</strong> <strong>Travel</strong> recommends<br />
bahn.bonus rewards<br />
for business travellers<br />
3 x free access to DB Lounges<br />
0800 1507090<br />
<strong>Bahn</strong>Card service 0180 5 340035*<br />
bahn.bonus 0180 5 340035*<br />
Passengers’ rights 0180 5 202178*<br />
Free information about construction work<br />
(www.bahn.<strong>de</strong>/baustellen)<br />
0800 5996655<br />
Lost and found 0900 1990599**<br />
Make the most of the service at the DB Lounges:<br />
relax in peace and quiet and enjoy a free beverage,<br />
read the latest magazines and newspapers or use one<br />
of the laptop workplaces with Wi-Fi access. For just<br />
750 bahn.bonus points, you and one accompanying<br />
person are entitled to 3 x free admission to all<br />
DB Lounges (except the fi rst-class area). For further<br />
information and to or<strong>de</strong>r, go to bahn.<strong>de</strong>/bahnbonus<br />
<strong>Business</strong><strong>Travel</strong> Issue Summer <strong>2012</strong> 4
“Call a Bike” – flexible<br />
mobility around town<br />
Switch from train to bike. The Deutsche <strong>Bahn</strong> red and silver<br />
rental bicycles are available in many cities throughout Germany.<br />
More and more customers are now opting for “Call a Bike”,<br />
the DB bicycle rental system, a trend which is clear from the<br />
year-on-year increase of more than 40 per cent. Many business<br />
travellers also appreciate the benefits of this flexible urban<br />
mobility option, especially since almost all major German cities<br />
have an excellent network of cycle tracks.<br />
Good for the environment – and for your budget<br />
Choose to cycle and you can be sure to reach your <strong>de</strong>stination<br />
safely, quickly and without having to cope with traffic jams<br />
or finding a parking space. What’s more, cycling is not only<br />
good for the environment, but also for your travel budget. The<br />
basic rate is just 8 cents per minute and a maximum of 15 euros<br />
a day. Frequent users can book a flat-rate charge of 48 euros<br />
per annum, which means they only have to pay as from the<br />
31st minute of each trip. <strong>Bahn</strong>Card <strong>Business</strong> hol<strong>de</strong>rs are also<br />
entitled to a discount on the daily or annual rates. Various<br />
companies meanwhile use the Deutsche <strong>Bahn</strong> bicycle rental<br />
system, as “Call a Bike“ is the convenient, quick and environmentally<br />
friendly option for their employees to move around<br />
the different buildings on the company’s premises. Customised<br />
offers are available for each individual company.<br />
Book by telephone or app<br />
You can either book “Call a Bike” in advance by using the app<br />
(iPhone, Android, BlackBerry) or <strong>de</strong>ci<strong>de</strong> to use it spontaneously.<br />
In Berlin, Frankfurt, Karlsruhe, Cologne, Munich and Stuttgart<br />
there are bikes located all over the city centre. All you have<br />
to do is call the telephone number in the red box on the cover<br />
of the bicycle lock and follow the instructions. The lock is<br />
released and you can set off right away.<br />
Team-building office<br />
outings<br />
Services<br />
Office outings are a chance to get away from everyday routine,<br />
improve the atmosphere at work and boost staff motivation.<br />
However, preparing an office outing usually calls for extensive<br />
organisation – and this is where the experienced Deutsche <strong>Bahn</strong><br />
experts for group and leisure travel come into their own. They<br />
compile individual packages for office outings to match the<br />
individual wishes of the company concerned, free of charge and<br />
without obligation. The portfolio ranges from day trips, such<br />
as a visit to a vineyard, to short breaks and city packages incl.<br />
overnight accommodation. The DB travel pros support you all<br />
the way from the first consultation to professional planning<br />
right through to the booking process. They also cater for special<br />
requirements, such as travel by coach or plane instead of train.<br />
Exciting prizes to be won!<br />
Question:<br />
When was the <strong>Bahn</strong>Card <strong>Business</strong> launched?<br />
12 May 2011 12 June 2011 12 July 2011<br />
Send in your answer by e-mail to<br />
geschaeftsreisen@<strong>de</strong>utschebahn.com<br />
no later than 31 August <strong>2012</strong>.<br />
We are giving away 3 boxes of HelloFresh for<br />
2 people and 3 evening meals to six correct entries.<br />
HelloFresh brings shopping bags full of fresh food,<br />
complete with recipes, right to your door once a week<br />
(Info: www.hellofresh.<strong>de</strong>).<br />
Note: The closing date for entries is 31 August <strong>2012</strong>. No cash in lieu<br />
of prizes. The judges’ <strong>de</strong>cision is final. The competition is not open to<br />
employees of Deutsche <strong>Bahn</strong> AG or their relatives. Winners will be<br />
drawn from amongst all the correct entries and notified by e-mail or<br />
post. All data will be <strong>de</strong>leted on completion of the competition. All<br />
personal data will, of course, be treated in strict compliance with our<br />
privacy policies.<br />
<strong>Business</strong><strong>Travel</strong> Issue Summer <strong>2012</strong> 5
Horizons/Panorama<br />
High-speed connections<br />
to the European business<br />
metropolises<br />
For business travellers who have to get to a neighbouring<br />
country, rail is the smart alternative to plane. No transfers, no<br />
congestion, no long queues at the check-in <strong>de</strong>sks: simply step<br />
on board right in the city centre and arrive in the heart of the<br />
metropolis at the other end. The travel time can always be put<br />
to good use: single seats, fold-down tables, laptop socket and<br />
internet access on selected inner-German lines provi<strong>de</strong> all you<br />
need to work eff ectively and undisturbed for a few hours.<br />
Frankfurt: international hub for the business world<br />
Frankfurt am Main also off ers fi rst-class rail connections to the<br />
major European business cities. Six times a day, the ICE links<br />
Frankfurt and Amsterdam in less than four hours. The early<br />
train <strong>de</strong>parts at 07:29 and arrives in Amsterdam at 11:25, the last<br />
train <strong>de</strong>parts from Amsterdam at 18:34.<br />
The journey to Paris takes just 3 ¾ hours, with a choice of fi ve<br />
high-speed trains a day. The fi rst train reaches the city centre<br />
of Paris as early as 09:50. Services to other countries are often<br />
just as fast as inner-German connections. The best example is<br />
Brussels, which can be reached in just 3 ¼ hours on a choice<br />
of four daily outbound and return connections with the ICE.<br />
The early train arrives at 09:35, so you can arrange your fi rst<br />
meeting for 10 o’clock.<br />
Switzerland has better rail connections with Germany than<br />
any other neighbouring country. There are various direct daily<br />
services from Frankfurt to Berne, Basel and Zurich. <strong>Business</strong><br />
travellers can take the fi rst train to Zurich, arriving at 11:00 and<br />
return on the last train <strong>de</strong>parting at 19:00, which leaves them<br />
plenty of time for business appointments.<br />
News from the Bordbistro:<br />
<strong>de</strong>licious snacks from<br />
morning till night<br />
Delicious baked potato with sour cream – also available as part of a menu<br />
The Bordbistros on our ICE, IC and EC trains are literally<br />
amongst the fastest catering outlets in Germany – what’s more,<br />
in two different respects: firstly, guests are served while<br />
travelling at a speed of more than 300 kilometres per hour.<br />
Secondly, the snacks and beverages or<strong>de</strong>red are han<strong>de</strong>d over the<br />
counter in no time at all. To get the day off to a good start,<br />
passengers can choose between various classical sweet breakfast<br />
items, which are also available as a full menu inclusive of hot<br />
beverage. The French breakfast naturally inclu<strong>de</strong>s a croissant<br />
and a cup of hot café au lait – and all for just 3.90 euros.<br />
Varied menus<br />
Throughout the day, the Bistro staff prepare various menus,<br />
including nourishing dishes such as a large portion of chilli con<br />
carne or vegetarian choices, such as a <strong>de</strong>licious baked potato<br />
with sour cream. The penne pasta in Mediterranean tomato<br />
sauce with olives and courgettes even comes with the organic<br />
quality seal. All menus inclu<strong>de</strong> a choice of cold beverage.<br />
In the afternoon, we welcome guests to the Bordbistro for a<br />
traditional coffee break. With a wi<strong>de</strong> selection of cakes as well<br />
as diverse coffee specialities, we have something for everyone.<br />
In the evening, our chefs recommend the legendary “Currywurst”,<br />
washed down with a cold beer. Together, these two<br />
items are available as a special offer for as little as 6.60 euros.<br />
<strong>Business</strong><strong>Travel</strong> Issue Summer <strong>2012</strong> 6
We are <strong>de</strong>lighted if you keep<br />
your feet on the ground!<br />
Interview with Marita Klöppel,<br />
Head of <strong>Business</strong> <strong>Travel</strong> Sales,<br />
SME.<br />
Ms Klöppel, why are you so enthusiastic about<br />
customers from Germany’s SME sector?<br />
That is undoubtedly because I once planned to set up my<br />
own small business. I was just about to do so after completing<br />
my post-graduate <strong>de</strong>gree, but then I was so enthralled by the<br />
fascinating and ever-changing tasks at Deutsche <strong>Bahn</strong> that<br />
I <strong>de</strong>ci<strong>de</strong>d to stay. I started my career in HR management, then<br />
moved to sales. So while I may not belong to the SME sector,<br />
I now work on behalf of SMEs.<br />
What exactly are you doing right now for SMEs?<br />
I am in charge of the SME segment in the Deutsche <strong>Bahn</strong><br />
<strong>Business</strong> <strong>Travel</strong> Sales <strong>de</strong>partment. We look after more than<br />
22,000 highly active customers from the SME sector, so there<br />
is always plenty to do. We want to make sure that we are fully<br />
in tune with our customers and pay close attention to what they<br />
have to say, as this enables us to analyse future trends in the<br />
business travel market more accurately. After all, we want to<br />
set the course for an innovative programme which will continue<br />
to satisfy the needs of our SME customers far into the future.<br />
Our policy is “Rather too soon than too late.”<br />
So you are also concerned with future trends in the<br />
business travel market. What do you think we will be<br />
looking at in future?<br />
Issues such as cost transparency and price efficiency will, of<br />
course, continue to play a central role in future – especially in<br />
view of the rapidly evolving technical potential. But I believe<br />
there is another aspect which will become increasingly important:<br />
passengers will become more and more valuable for their<br />
company.<br />
Interview<br />
“Passengers will become more and more valuable for<br />
their company.” What does that mean for you?<br />
For us, this means we have to help SMEs get their employees<br />
from place to place more comfortably and with minimum stress.<br />
We are <strong>de</strong>lighted to welcome all SME customers who <strong>de</strong>ci<strong>de</strong> to<br />
stay on the ground and use environmentally friendly rail rather<br />
than fly. We are constantly <strong>de</strong>veloping bahn.corporate, the<br />
Deutsche <strong>Bahn</strong> corporate programme, to make life as easy as<br />
possible for travel managers at the companies.<br />
What benefits does “bahn.corporate” have to<br />
offer SMEs?<br />
We have paid close attention to the SME sector since 2003.<br />
We are fully aware of the thought processes at these small and<br />
mid-size companies and have <strong>de</strong>veloped our programme<br />
accordingly. In the meantime, we offer numerous tailor-ma<strong>de</strong><br />
solutions: personal advice from our team of experts, an online<br />
booking portal especially for business customers, <strong>Bahn</strong>Card<br />
<strong>Business</strong>, generous regulations for cancelling booked tickets<br />
and, finally, tiered discounts for corporate customers. And<br />
don’t forget – the programme is absolutely free.<br />
You mentioned a booking portal <strong>de</strong>signed especially<br />
for business customers. What does this have to offer<br />
SME customers?<br />
They can save lots of time. They simply map their company’s<br />
booking structure – whether this involves individual employees,<br />
secretarial offices, <strong>de</strong>partments or whole branches – on the<br />
bahn.corporate online portal.<br />
As soon as the company structure has been set up on the online<br />
portal, people with booker status from individual <strong>de</strong>partments<br />
can organise business travel for their colleagues. Profiles can<br />
be saved to ensure that the data is always up-to-date. <strong>Travel</strong>lers<br />
who book their own tickets can be <strong>de</strong>signated self-bookers,<br />
which saves time and makes booking very flexible.<br />
Transparency is another important consi<strong>de</strong>ration: the travel<br />
manager always has a clear overview of all bookings that are<br />
ma<strong>de</strong>. And last but not least, all sales are credited to the<br />
company’s account.<br />
Thank you for the interview.<br />
<strong>Business</strong><strong>Travel</strong> Issue Summer <strong>2012</strong> 7
Impressions<br />
Lost & found: roughly 18,000 items land at<br />
Zoologischer Garten station in Berlin every year<br />
Suitcases, wallets, smartphones – passengers often leave items on board the train or on the platform.<br />
All the items that are found in Berlin are collected at a central offi ce at Zoologischer Garten station.<br />
Two out of three items can be returned to their owners.<br />
Classics and curiosities<br />
Every day, around 70 persons report something missing at<br />
stations in Berlin alone. Over the course of the year, this can add<br />
up to 30,000 search inquiries. Things that typically go astray<br />
inclu<strong>de</strong> suitcases and backpacks, wallets and purses, ID cards<br />
and passports, and electronic items such as smartphones.<br />
But occasionally, the items that are lost are more curious, for<br />
instance a washing machine, still in the original packaging, an<br />
Or<strong>de</strong>r of Merit medal and even an 18th century Italian violin.<br />
Increasingly successful return rate<br />
Each item that is found and each reported loss is given a co<strong>de</strong><br />
number and is entered in the central “Lost and Found” database.<br />
If the item and its owner can be matched within seven days, the<br />
owner is notifi ed and then has three weeks in which to collect<br />
the item free of charge. Alternatively, the item can be posted to<br />
the owner for a charge of 20 euros. If the rightful owner does<br />
not contact us within a week, the item is sent to the Deutsche<br />
<strong>Bahn</strong> central lost property offi ce in Wuppertal.<br />
In Berlin, the share of items which can be returned to their<br />
owners has increased from 50 to more than 60 per cent over the<br />
last few years. In other words, roughly two out of three items<br />
fi nd their way back to their rightful owner.<br />
From fin<strong>de</strong>r’s reward to auction<br />
Anyone who fi nds a lost item should hand it over to the<br />
Deutsche <strong>Bahn</strong> staff and ask for a receipt, because fi n<strong>de</strong>rs are<br />
entitled to a reward if the article is worth more than 50 euros.<br />
The fi n<strong>de</strong>r is given the owner’s address as soon as the item is<br />
returned to its owner. If the owner cannot be found <strong>de</strong>spite<br />
all our eff orts, the item is stored at the central lost property<br />
<strong>de</strong>partment in Wuppertal for the legally required period of<br />
70 days and then auctioned. The 80 local lost property offi ces<br />
throughout Germany also regularly hold auctions.<br />
Reporting a loss: online, in person or by phone<br />
The easiest way to report something missing is online at<br />
www.fundservice.bahn.<strong>de</strong>, where customers can see immediately<br />
whether anything has been found that matches their<br />
<strong>de</strong>scription. They are also given an individual co<strong>de</strong> number.<br />
Losses can also be reported at any of the approx. 80 local lost<br />
property offi ces or DB information <strong>de</strong>sks.<br />
Another way of reporting a loss is to call the lost property service<br />
hotline on 0900 1990599. The hotline is staff ed from 8:00 am<br />
to 8:00 pm Monday to Saturday and 10:00 am to 8:00 pm on<br />
Sundays and public holidays (59 cents/min for German landline<br />
calls, mobile phone charges may vary). The Deutsche <strong>Bahn</strong><br />
central lost property offi ce in Wuppertal can be contacted by fax<br />
at +49 (0) 69 26521387 or by e-mail at fundbuero.dbag@bahn.<strong>de</strong>.<br />
Publication <strong>de</strong>tails<br />
Published by: DB Mobility Logistics AG,<br />
Marketing Communication,<br />
Frankenallee 2–4, D-60327 Frankfurt am Main, Germany<br />
<strong>Business</strong> <strong>Travel</strong> Sales: geschaeftsreisen@<strong>de</strong>utschebahn.com<br />
www.bahn.<strong>de</strong>/bahncorporate<br />
Editors: Katrin Büchner, Simone Schreier<br />
<strong>Business</strong><strong>Travel</strong> Issue Summer <strong>2012</strong> 8